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The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Polaris Rehabilitation & Care Center is an excellent skilled nursing community located in scenic Cheyenne, Wyoming, dedicated to improving the lives of its residents through compassionate and comprehensive care. Polaris specializes in short-term and long-term care, providing 24-hour routine, emergency medical care, and a therapeutic environment that encourages recovery and well-being.
Their community strongly believes that living life to the fullest is important, even when you are receiving care, so they combined their treatment programs with amenities like advanced therapy rooms, engaging recreational activities, and a nutritious dining program adjusted to specific dietary preferences to create a home-like atmosphere where residents can feel safe, comfortable, and loved. Along with creative and holistic activities like music, art, and pet therapy, residents can take advantage of various therapeutic treatments, such as physical, occupational, and speech therapy. At Polaris Rehabilitation & Care Center, they are committed to delivering outstanding care that helps their residents achieve their health goals and lead fulfilling lives.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
This home is ranked 9th out of 13 homes in Wyoming. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 52m per day | ▼ 4% State avg: 54m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 20m per day | ▼ 31% State avg: 29m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 2h 19m per day | ▼ 6% State avg: 2h 28m per day · National avg: 2h 21m per day |
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 2h 55m per day | ▼ 12% State avg: 3h 18m per day · National avg: 3h 26m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 6m per day | ▲ 100% State avg: 3m per day · National avg: 4m per day |
|
Weekend RN
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 37m per day | ■ Avg State avg: 37m per day · National avg: 29m per day |
Lower than the Wyoming average: 74.2%Polaris Rehabilitation and Care Center is legally operated by Polaris Rehabilitation and Care Center, and administrated by Andrew Riggin.
Key information about the people who lead and staff this community.
In Wyoming, the Department of Health, Healthcare Licensing and Surveys is the regulatory authority that conducts unannounced inspections and manages quality reports for all licensed facilities.
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Wyoming state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Deficiencies
| This Facility | WY Average | vs. WY Avg |
|---|---|---|---|
|
Total deficiencies
Formal regulatory issues recorded by inspectors across all inspection types.
| 57 | 15 | This facility has 280% more total deficiencies than a typical Wyoming nursing home (57 vs. WY avg 15).↑ 280% worse |
|
Deficiencies per year
Average deficiencies per year since 2023.
| 19 | 5 | This facility has 280% more deficiencies per year than a typical Wyoming nursing home (19 vs. WY avg 5).↑ 280% worse |
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
The most recent inspection on January 15, 2026, identified multiple deficiencies related to medication management, resident care, infection control, and staff verification processes. Earlier inspections showed a pattern of issues including inadequate staffing, failure to provide routine personal care such as bathing, insufficient protection from resident-to-resident abuse, and medication errors causing harm. Complaint investigations substantiated incidents of physical abuse between residents and medication errors leading to hospitalization, with corrective actions implemented in response. Enforcement actions such as fines or license suspensions were not listed in the available reports. The facility’s inspection history reflects ongoing challenges with resident care and safety, with some corrective measures noted but deficiencies persisting over time.
Read the full inspection reports for this facility, including detailed findings and corrective actions.
Show Inspection ReportsWyoming average 5.6
Last Health inspection on Nov 2025
Wyoming average 18.9
Wyoming average 3.4
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
11 of 38 citations resulted from standard inspections; 19 of 38 resulted from complaint investigations; and 8 of 38 came from combined inspections (standard and complaint).
100% better than Wyoming averageWyoming average: 0.2
67% worse than Wyoming averageWyoming average: 1.8
Corrected
Corrected
Corrected
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
36% better than Wyoming average
0% compared with Wyoming average
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Manages medical care and health needs.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.6 hoursThis role is partially covered by contractors.
Assists with medical care and medications.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.6 hoursThis role is partially covered by contractors.
Helps with daily care and mobility.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.7 hoursThis role is partially covered by contractors.
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Total hours from contractors
1,160 contractor hours this quarter
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
| Certified Nursing Assistant | 42 | 4 | 46 | 10,135 | 92 | 100% | 8.7 |
| Registered Nurse | 19 | 1 | 20 | 3,978 | 92 | 100% | 8.6 |
| Licensed Practical Nurse | 11 | 8 | 19 | 2,599 | 92 | 100% | 8.6 |
| Nurse Aide in Training | 8 | 0 | 8 | 1,785 | 86 | 93% | 8.7 |
| Medication Aide/Technician | 6 | 0 | 6 | 1,632 | 91 | 99% | 9 |
| Physical Therapist | 8 | 0 | 8 | 1,532 | 92 | 100% | 7.4 |
| Speech Language Pathologist | 7 | 0 | 7 | 1,314 | 80 | 87% | 7 |
| Other Dietary Services Staff | 3 | 0 | 3 | 1,043 | 92 | 100% | 7 |
| Physical Therapy Assistant | 3 | 0 | 3 | 976 | 72 | 78% | 6.5 |
| Clinical Nurse Specialist | 2 | 0 | 2 | 544 | 66 | 72% | 8 |
| Occupational Therapy Aide | 1 | 0 | 1 | 528 | 66 | 72% | 8 |
| Mental Health Service Worker | 1 | 0 | 1 | 528 | 66 | 72% | 8 |
| Administrator | 2 | 0 | 2 | 456 | 57 | 62% | 8 |
| Nurse Practitioner | 2 | 0 | 2 | 428 | 53 | 58% | 8.1 |
| Qualified Social Worker | 4 | 0 | 4 | 259 | 63 | 68% | 4 |
| Respiratory Therapy Technician | 3 | 0 | 3 | 238 | 61 | 66% | 3.5 |
| Medical Director | 0 | 2 | 2 | 130 | 15 | 16% | 5.2 |
| Physical Therapy Aide | 2 | 0 | 2 | 111 | 21 | 23% | 4.8 |
| Feeding Assistant | 1 | 2 | 3 | 80 | 10 | 11% | 5.3 |
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
5.4
51% better than Wyoming averageWyoming average: 10.9
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
10.1
51% better than Wyoming averageWyoming average: 20.8
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Percent of long-stay residents whose need for help with daily activities has increased
4.4%
78% better than Wyoming averageWyoming average: 20.0%
Percent of long-stay residents whose ability to move independently worsened
5.1%
73% better than Wyoming averageWyoming average: 19.1%
Percent of low risk long-stay residents who lose control of their bowels or bladder
20.8%
10% better than Wyoming averageWyoming average: 23.2%
Percent of long-stay residents experiencing one or more falls with major injury
3.4%
31% better than Wyoming averageWyoming average: 4.9%
Percent of long-stay high risk residents with pressure ulcers
9.7%
95% worse than Wyoming averageWyoming average: 5.0%
Percent of long-stay residents with a urinary tract infection
2.2%
30% better than Wyoming averageWyoming average: 3.1%
Percent of long-stay residents who lose too much weight
4.4%
33% better than Wyoming averageWyoming average: 6.5%
Percent of long-stay residents who have depressive symptoms
9.0%
40% worse than Wyoming averageWyoming average: 6.4%
Percent of long-stay residents who received an antipsychotic medication
20.4%
10% better than Wyoming averageWyoming average: 22.7%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
6% better than Wyoming averageWyoming average: 94.1%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
91.6%
In line with Wyoming averageWyoming average: 94.3%
Number of hospitalizations per 1,000 long-stay resident days.
2.01
55% worse than Wyoming averageWyoming average: 1.30
Number of outpatient emergency department visits per 1,000 long-stay resident days.
2.37
8% worse than Wyoming averageWyoming average: 2.19
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
88.7%
19% better than Wyoming averageWyoming average: 74.6%
Percent of short-stay residents who newly received an antipsychotic medication
1.1%
52% better than Wyoming averageWyoming average: 2.3%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
75.6%
In line with Wyoming averageWyoming average: 77.0%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
24.5%
18% worse than Wyoming averageWyoming average: 20.8%
Percentage of short-stay residents who had an outpatient emergency department visit.
12.5%
9% better than Wyoming averageWyoming average: 13.7%
Percentage of SNF residents who experience falls with major injury during their stay.
0.5%
36% better than Wyoming averageWyoming average: 0.8%
Percentage of residents at or above expected ability to care for themselves at discharge.
62.6%
17% better than Wyoming averageWyoming average: 53.7%
Rate of successful return to home or community from a skilled nursing facility.
50.4%
In line with Wyoming averageWyoming average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
65% of new residents, usually for short-term rehab.
22% of new residents, often for short stays.
13% of new residents, often for long-term daily care.
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
64Residents meet regularly to discuss policies, care quality, and activities
Family members meet regularly to discuss policies, care quality, and activities
Organized group of family members that meets regularly to discuss facility policies, resident care, and activities.
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Historical financial and operational data for Polaris Rehabilitation and Care Center based on CMS SNF Cost Reports.
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #5 / 12Payroll — State benchmarkedThis home is ranked 5th out of 12 homes in Wyoming. Shows total annual staff payroll benchmarked to the Wyoming average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Building Type: Single story building
Most residents typically stay for a few weeks or months before returning home or moving on.
Eric Melvin is the Administrator at Polaris Rehabilitation and Care Center. A dedicated leader and proud veteran, Eric is passionate about caring for residents and supporting his coworkers. He fosters a compassionate and nurturing environment that prioritizes resident well-being and teamwork.
2.0 miles from city center
Estimated distance in miles from Cheyenne's city center to Polaris Rehabilitation and Care Center's address, calculated via Google Maps.
— 0.09 miles to nearest hospital (Cheyenne Vet Center)
Add your location
Polaris Rehabilitation and Care Center is located in Cheyenne, Wyoming.
Here are the financial assistance programs available to residents in Wyoming.
Polaris Rehabilitation and Care Center is in the East 12th Street neighborhood of Cheyenne.
Lindsay Gonzalez is the Director of Nursing at Polaris Rehabilitation and Care Center.
Polaris Rehabilitation and Care Center has a walk score of 73. Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.
According to WY state health department records, Polaris Rehabilitation and Care Center's license number is 15443.
According to WY state health department records, Polaris Rehabilitation and Care Center's license expires on December 31, 2026.
Polaris Rehabilitation and Care Center's occupancy is 69%.
The team at Polaris Rehabilitation and Care Center can be reached at [email protected].
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