Pullman Care

Pullman Care is a Nursing Home in Washington

Pullman Care is a Nursing Home in Washington

Pullman Care

1310 NW Deane St, Pullman, WA 99163 View Map

Pullman Care is a Nursing Home in Washington

Pullman Care is a Nursing Home in Washington

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Overview of Pullman Care

Located on Deane Street, Pullman, WA, Pullman Care is an exceptional senior living community offering 24-hour skilled nursing and long- and short-term rehabilitation. The community focuses on seniors’ well-being and includes occupational, physical, and speech therapy and nutritional support. Residents experience a comfortable and safe residence with warm, spacious private and semi-private rooms. A consistent and compassionate team lends extra hands for seniors to live their lives confidently and reach their full potential.

Pullman Care promotes a bright and welcoming environment, conducting wellness-focused activities. The community employs a resident-centered approach to care to ensure residents receive the utmost care and support they deserve. With fabulous amenities including a state-of-the-art therapy room, a resident lounge area, and a serene backyard with walking paths, residents enjoy a relaxing retirement.

509-332-1566

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Nurse hours per resident 4.24/day
Overall rating Info Official CMS rating based on health inspections, staffing and quality measures.
4/5
Health Inspection Info Official CMS rating based on deficiencies found during state health inspections.
4/5
Staffing Info Official CMS rating based on nurse staffing hours per resident per day.
4/5
Quality Measures Info Official CMS rating based on clinical outcomes for residents.
3/5

Capacity and availability

Smaller home

May offer a more intimate, personalized care environment.

Total beds 48

This home usually has availability

Lower occupancy suggests more openings may be available.

Lower demand than the Washington average
Occupancy rate 67.4%
Residents per day (avg) 27
Occupancy rate
67.4%
Residents per day (avg)
27

Who this home usually serves

TYPE OF STAY

Mostly short-term rehab stays

Most residents typically stay for a few weeks or months before returning home or moving on.

Might be optimal for
Short stays Recovery Medicare-covered care

Breakdown by payment type

Medicare

62% of new residents, usually for short-term rehab.

Typical stay 1 - 2 months

Private pay

32% of new residents, often for short stays.

Typical stay 1 - 2 months

Medicaid

6% of new residents, often for long-term daily care.

Typical stay 10 - 11 months

Finances and operations

Proprietary home
Corporation
Home revenue
$1.8M
Profit
$86.3K
Proprietary home Corporation
Home revenue
$1,844,125.00
Profit
$86,328.00
Payroll costs Info The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$471.9K
25.6% of revenue
Other operating costs Info All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$1.3M
Total costs $1.8M

What does this home offer?

Building type icon
Building type icon

Building Type: Single-story

Fitness and recreation icon
Fitness and recreation icon

Fitness and Recreation

Types of Care at Pullman Care

Skilled Nursing

Pullman Care Reviews

Share your thoughts and experiences about Pullman Care. Let’s celebrate the stories that make a difference!
Reviewer avatar
Lauren Hill
I am genuinely appalled that this facility is still in operation. I worked at Pullman Care about six months ago, and my experience there was nothing short of disturbing. The Nurses and CNAs were some of the most negligent and heartless individuals I have ever encountered in healthcare. They routinely ignored residents' needs, refusing to provide basic care if they felt it was inconvenient. Residents were often left sitting in wet, soiled beds for hours, completely disregarded and dehumanized.While still in training, I was forced to take on the responsibilities of multiple CNAs just to ensure residents received the bare minimum of care they deserved. It was physically and emotionally draining, and it was clear the facility operated with little to no accountability.The administration was no better. The current administrator and management team repeatedly ignored serious reports of neglect. Even after multiple visits from the state prompted by complaints, they somehow managed to cover their tracks and avoid consequences. Pullman Care is a dangerous place for vulnerable residents, and it’s shameful that it continues to operate under such conditions.Do not send your loved ones to Pullman Care. They will be neglected, ignored, and treated with complete disregard by nearly every member of the staff. This facility does not provide safe or compassionate care.

Places of interest near Pullman Care

Address 1.7 miles from city center

Address 1310 NW Deane St, Pullman, WA 99163

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Staffing Data

Source: CMS Payroll-Based Journal (Q2 2025)

75
Total Staff
59
Employees
16
Contractors
12,424
Total Hours (Quarter)
19
Avg Staff/Day
7.2
Avg Shift (hrs)
Nursing Staff Breakdown
Role Count Avg Shift (hrs) Uses Contractors?
Registered Nurse78.1 No
Licensed Practical Nurse58.2 Yes
Certified Nursing Assistant337.4 Yes
Staff by Category
Administration
4 staff
7.8hs shift avg
Nursing Staff
47 staff
7.7hs shift avg
Physicians & Practitioners
3 staff
8.1hs shift avg
Therapy Services
15 staff
4.5hs shift avg
Activities & Recreation
0 staff
0hs shift avg
Social Services
3 staff
7.3hs shift avg
Dietary Services
1 staff
7.5hs shift avg
Other Services
2 staff
7.8hs shift avg
Contractor Analysis
5.9%
of total hours from contractors
728 contractor hours this quarter
Certified Nursing Assistant: 8 Administrator: 1 Licensed Practical Nurse: 3 Occupational Therapy Assistant: 2 Medical Director: 2
Role Employees Contractors Total Staff Total Hours Days Worked % of Days Avg Shift (hrs)
Certified Nursing Assistant258335,84691100%7.4
Registered Nurse7071,5619099%8.1
Licensed Practical Nurse2356536774%8.2
Administrator1126356268%7.8
Clinical Nurse Specialist2025216066%8.5
Qualified Social Worker3035136875%7.3
Dietitian1014826470%7.5
Nurse Practitioner1014205560%7.6
Speech Language Pathologist2023896369%5.9
Medication Aide/Technician2023454145%8.4
Dental Services Staff1013013842%7.9
Physical Therapy Aide3032774752%5.9
Occupational Therapy Aide2021932629%7.4
Respiratory Therapy Technician4041504651%3
Physical Therapy Assistant202764145%1.9
Mental Health Service Worker1013555%7
Medical Director0222433%8
Occupational Therapy Assistant02261011%0.6

Health Inspection History

Total Health inspections 12
54% above Washington average
Washington average: 7.8

Last Health inspection on Nov 2025

Total Health citations 37
24% below Washington average
Washington average: 48.9

3.08 citations per inspection (avg)

Citations origin

Citations can result from standard inspections or complaint-based investigations.

Standard inspections 21 citations
Complaint investigations 16 citations
Breakdown of citations
Critical Health citations 2
567% above Washington average
Washington average: 0.3
Serious Health citations 3
76% above Washington average
Washington average: 1.7
Moderate Health citations 31

Minor Health citations 1
Citations history (last 3 years)
Abuse/Neglect moderate citation Nov 10, 2025
Corrected

Pharmacy moderate citation Nov 10, 2025
Corrected

Infection Control moderate citation Jan 10, 2025
Corrected

Nutrition moderate citation Nov 17, 2024
Corrected

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Ownership: For-Profit LLC
Part of: Caldera Care
Resident Census by Payment Source
30 Total Residents
Medicare 2 (6.7%)
Medicaid 26 (86.7%)
Private Pay/Other 2 (6.7%)
Programs & Services
Residents' Group
Family Engagement

Active councils help families stay involved in care decisions and facility operations.

Quality of care over time

These measures show how residents usually do over time at this home, based on health outcomes and preventive care.

High-risk clinical events score 13.9
39% worse than Washington average
Washington average: 10.0
Functional decline score 23.4
12% worse than Washington average
Washington average: 20.9
Long-Stay Resident Measures
Daily care & independence

Need for Help with Daily Activities Increased 24.3%
48% above Washington average.

Walking Ability Worsened 29.6%
36% above Washington average.

Low Risk Long-Stay Residents with Bowel/Bladder Incontinence 16.3%
33% below Washington average.
Safety & clinical stability

Falls with Major Injury 1.1%
56% below Washington average.

High Risk Residents with Pressure Ulcers 3.3%
33% below Washington average.

Urinary Tract Infection 2.4%
36% above Washington average.
Emotional & behavioral wellbeing

Depressive Symptoms 5.8%
64% below Washington average.

Antipsychotic Use 19.5%
35% above Washington average.
Preventive care

Pneumococcal Vaccine 95.5%
1% below Washington average.

Influenza Vaccine 93.3%
1% below Washington average.
Nutrition & physical health

Lost Too Much Weight 11.4%
96% above Washington average.
Short-stay resident measures
Pneumococcal Vaccine 79.4%

10% worse than Washington average
Antipsychotic medication increase 0.0%

100% better than Washington average
Influenza Vaccine 50.0%

39% worse than Washington average

Penalties and fines

Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.

Source: CMS Penalties Database (Data as of Jan 2026)

Total fines amount $41K
This home paid 49% less in fines than the state average.
Washington average: $82K
Number of Fines 2
This home received 8% more fines than the state average.
Washington average: 1.8
Payment Denials 0
This home had 100% fewer payment denials than the state average.
Washington average: 0.3
Penalty History

Penalties are imposed by CMS for violations of federal nursing home regulations.

Civil Money Penalty May 1, 2024
$32K
Civil Money Penalty Feb 13, 2023
$9K

Last updated: Jan 2026

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Financial Aid for Washington Seniors

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Community Options Program Entry System (COPES)

WA Medicaid COPES

Age 65+ or disabled, Washington resident, Medicaid-eligible, nursing home-level care need.

~$2,829/month (300% FBR, individual).

$2,000 (individual), $3,000 (couple).

High demand in urban areas (e.g., Seattle).

Washington Family Caregiver Support Program

WA NFCSP

Caregiver of someone 60+ (or with dementia), Washington resident.

No strict limit; prioritizes low-income.

Not applicable.

High urban demand; rural outreach.

Community First Choice (CFC)

Washington Community First Choice

Age 65+ (or disabled 18+), WA resident, Medicaid-eligible, need help with 2+ ADLs/IADLs.

~$2,829/month; QIT optional.

$2,000 (individual), $3,000 (couple).

Broader than COPES; serves ~20,000; self-directed option.

Older Americans Act (OAA) Services

Washington OAA Services

Age 60+, WA resident; no income/asset limits.

None; donations encouraged.

Not assessed.

13 AAAs; includes Meals on Wheels; rural focus.

Medicare Savings Program (MSP)

Washington Medicare Savings Program

Age 65+ or disabled, WA resident, Medicare Part A/B.

~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.

$9,430 (individual), $14,130 (couple).

Includes Extra Help for Part D; no waitlist.

Low-Income Home Energy Assistance Program (LIHEAP)

Washington LIHEAP

Age 60+ prioritized, WA resident, low-income household.

~$3,970/month (185% FPL).

Not assessed.

Covers gas, electric, wood; emergency aid available.

Senior Community Service Employment Program (SCSEP)

Washington SCSEP

Age 55+, unemployed, low-income, WA resident.

~$1,983/month (125% FPL).

Not specified.

Priority for veterans, rural residents; AARP partnership.

VA Aid and Attendance (A&A) and Housebound Benefits

Washington VA Aid and Attendance/Housebound

Age 65+ or disabled veteran/spouse, WA resident, wartime service, ADL help (A&A) or homebound.

Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.

~$155,356 (net worth).

High veteran use; supports rural/urban needs.

Senior Citizens Property Tax Exemption

Washington Senior Property Tax Exemption

Age 61+ or disabled retiree, WA resident, homeowner, income-based.

~$45,000-$70,000/year (varies by county, e.g., King: $70,000).

Not assessed; home value cap varies (~$250,000-$400,000).

Saves ~$500-$1,500/year; offered statewide.

Senior Farmers’ Market Nutrition Program (SFMNP)

Washington SFMNP

Age 60+, WA resident, low-income.

~$2,322/month (185% FPL).

Not assessed.

Vouchers (~$80/season); serves ~20,000 via AAAs.

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