Total health inspections
12
Washington average 7.8
Last Health inspection on Nov 2025
Mostly short-term rehab stays
Most residents typically stay for a few weeks or months before returning home or moving on.
Pullman Care
Nursing Home in Pullman
CMS overall rating
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Pullman Care
Nursing Home in Pullman
CMS overall rating
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Located on Deane Street, Pullman, WA, Pullman Care is an exceptional senior living community offering 24-hour skilled nursing and long- and short-term rehabilitation. The community focuses on seniors’ well-being and includes occupational, physical, and speech therapy and nutritional support. Residents experience a comfortable and safe residence with warm, spacious private and semi-private rooms. A consistent and compassionate team lends extra hands for seniors to live their lives confidently and reach their full potential.
Pullman Care promotes a bright and welcoming environment, conducting wellness-focused activities. The community employs a resident-centered approach to care to ensure residents receive the utmost care and support they deserve. With fabulous amenities including a state-of-the-art therapy room, a resident lounge area, and a serene backyard with walking paths, residents enjoy a relaxing retirement.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Staffing hours breakdown
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
Total nursing care / resident
This home is ranked 35th out of 66 homes in Washington.
Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
This home is ranked 35th out of 66 homes in Washington.Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
4h 14m per day
Rank #35 / 66Nurse hours — state benchmarkedThis home is ranked 35th out of 66 homes in Washington.Shows adjusted nurse hours per resident per day benchmarked to the Washington average, with a ranking across 66 Washington SNFs. More hours mean more direct care. The national average is about 3.5 hrs; below 3.0 is a red flag.
vs Washington avg
+0%
| Staff type | Hours / day | vs state avg |
|---|---|---|
|
Total Nursing (Weekend)
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 3h 14m per day |
Capacity and availability
This home usually has availability
Occupancy lower than 85% suggests more openings may be available.
Occupancy rate
67.4%
Rank #47 / 69Occupancy rate — state benchmarkedThis home is ranked 47th out of 69 homes in Washington.Shows this facility's occupancy rate versus the Washington average, with its statewide rank out of 69. Higher occupancy signals strong local demand and financial stability.
Avg. Length of Stay
51 days
Occupancy rate
67.4%
Rank #47 / 69Occupancy rate — state benchmarkedThis home is ranked 47th out of 69 homes in Washington.Shows this facility's occupancy rate versus the Washington average, with its statewide rank out of 69. Higher occupancy signals strong local demand and financial stability.
Avg. Length of Stay
51 days
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Short stays
Recovery
Medicare-covered care
Breakdown by payment type
Medicare
62% of new residents, usually for short-term rehab.
Typical stay
1 - 2 months
Private pay
32% of new residents, often for short stays.
Typical stay
1 - 2 months
Medicaid
6% of new residents, often for long-term daily care.
Typical stay
10 - 11 months
Finances and operations
Privately-owned community
Operated by a business corporation.
Home revenue
$1.8M
Profit
$86.3K
Privately-owned community
Operated by a business corporation.
Home revenue
$1.8M Rank #67 / 68Revenue — state benchmarkedThis home is ranked 67th out of 68 homes in Washington.Shows this facility's annual revenue compared to the Washington SNF average. Higher revenue generally means more resources for staffing and capital — read alongside Payroll %.
Profit
$86.3K
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #67 / 68Payroll — state benchmarkedThis home is ranked 67th out of 68 homes in Washington.Shows total annual staff payroll benchmarked to the Washington average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.
$471.9K
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #67 / 68Payroll — state benchmarkedThis home is ranked 67th out of 68 homes in Washington.Shows total annual staff payroll benchmarked to the Washington average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$1.3M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$1.8M
Walk Score: 68 / 100 Rank #16 / 59Walk Score — state benchmarkedThis home is ranked 16th out of 59 homes in Washington.Shows how walkable this facility's neighborhood is compared to the average Walk Score across Washington SNFs. Higher scores benefit residents, families, and staff.
Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
What does this home offer?
Building Type: Single-story
Fitness and Recreation
Types of Care at Pullman Care
Skilled Nursing
Health Inspection History
Inspections
Total health citations
37
Rank #26 / 66Health citations — state benchmarkedThis home is ranked 26th out of 66 homes in Washington.Shows this facility's total health deficiency citations benchmarked to the Washington state average, with a ranking across all 66 WA SNFs. Lower citation counts earn a better rank.
Washington average 48.9
Citations per inspection
3.08
Washington average 6.92
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
21 of 37 citations resulted from standard inspections; and 16 of 37 resulted from complaint investigations.
Breakdown of citation severity (last 3 years)
Critical Health citations
2
Rank #35 / 44Severe citations — state benchmarkedThis home is ranked 35th out of 44 homes in Washington.Shows citations where actual resident harm occurred, compared to the Washington average and ranked across 44 SNFs statewide. Even a single severe citation is significant — lower is always better.
567% worse than Washington averageWashington average: 0.3
Serious Health citations
3
3
76% worse than Washington averageWashington average: 1.7
2 critical citations
3 serious citations
31 moderate citations
1 minor citation
Citations history (last 3 years)
Abuse/Neglect moderate citation
Issues related to protecting resident's from harm, including abuse, neglect, or mistreatment.
Nov 10, 2025
Issues related to protecting resident's from harm, including abuse, neglect, or mistreatment.
Nov 10, 2025
Corrected
Pharmacy moderate citation
Issues related to medication management, including how drugs are stored, administered, and monitored.
Nov 10, 2025
Issues related to medication management, including how drugs are stored, administered, and monitored.
Nov 10, 2025
Corrected
Infection Control moderate citation
Issues related to preventing and controlling infections, including hygiene practices and safety protocols.
Jan 10, 2025
Issues related to preventing and controlling infections, including hygiene practices and safety protocols.
Jan 10, 2025
Corrected
Nutrition moderate citation
Issues related to food quality, meal service, and resident's nutritional needs.
Nov 17, 2024
Issues related to food quality, meal service, and resident's nutritional needs.
Nov 17, 2024
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Compare Nursing Homes around Pullman The information below is reported by the Washington Department of Social and Health Services, Residential Care Services.
Filter by care type
| Pullman Care |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care). | Pullman (Military Hill) | 48 | 67.4% | -7% | 4.24 | -32% | 0% | 2 | 37 | 3.1 | 5 | 27 | - | 68 | Washington 3 Pack Llc | $1.8M | $0.5M | 25.6% | 505246 |
Pullman Care Reviews
Share your thoughts and experiences about Pullman Care. Let’s celebrate the stories that make a difference!
Lauren Hill
I am genuinely appalled that this facility is still in operation. I worked at Pullman Care about six months ago, and my experience there was nothing short of disturbing. The Nurses and CNAs were some of the most negligent and heartless individuals I have ever encountered in healthcare. They routinely ignored residents' needs, refusing to provide basic care if they felt it was inconvenient. Residents were often left sitting in wet, soiled beds for hours, completely disregarded and dehumanized.While still in training, I was forced to take on the responsibilities of multiple CNAs just to ensure residents received the bare minimum of care they deserved. It was physically and emotionally draining, and it was clear the facility operated with little to no accountability.The administration was no better. The current administrator and management team repeatedly ignored serious reports of neglect. Even after multiple visits from the state prompted by complaints, they somehow managed to cover their tracks and avoid consequences. Pullman Care is a dangerous place for vulnerable residents, and it’s shameful that it continues to operate under such conditions.Do not send your loved ones to Pullman Care. They will be neglected, ignored, and treated with complete disregard by nearly every member of the staff. This facility does not provide safe or compassionate care.
I am genuinely appalled that this facility is still in operation. I worked at Pullman Care about six months ago, and my experience there was nothing short of disturbing. The Nurses and CNAs were some of the most negligent and heartless individuals I have ever encountered in healthcare. They routinely ignored residents' needs, refusing to provide basic care if they felt it was inconvenient. Residents were often left sitting in wet, soiled beds for hours, completely disregarded and dehumanized.While still in training, I was forced to take on the responsibilities of multiple CNAs just to ensure residents received the bare minimum of care they deserved. It was physically and emotionally draining, and it was clear the facility operated with little to no accountability.The administration was no better. The current administrator and management team repeatedly ignored serious reports of neglect. Even after multiple visits from the state prompted by complaints, they somehow managed to cover their tracks and avoid consequences. Pullman Care is a dangerous place for vulnerable residents, and it’s shameful that it continues to operate under such conditions.Do not send your loved ones to Pullman Care. They will be neglected, ignored, and treated with complete disregard by nearly every member of the staff. This facility does not provide safe or compassionate care.
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Places of interest near Pullman Care
1.7 miles from city center
Estimated distance in miles from Pullman's city center to Pullman Care's address, calculated via Google Maps.
— 0 miles to nearest hospital (Three Creeks Post Acute (Formerly Pullman Care))
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Staffing Data (Q2 2025)
This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.
Total staff
75
Employees
59
Contractors
16
Staff to resident ratio
2.50:1
35% better than Washington averageWashington average ratio: 1.85:1
Avg staff/day
19
Average shift
7.2 hours
11% worse than Washington averageWashington average: 8.1 hours
Total staff hours (quarter)
12,424
Nursing staff breakdown
Registered Nurse
Manages medical care and health needs.
Total count
7
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.1 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.1 hoursNo contractors work on this role.
Licensed Practical Nurse
Assists with medical care and medications.
Total count
5
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.2 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.2 hoursThis role is partially covered by contractors.
Certified Nursing Assistant
Helps with daily care and mobility.
Total count
33
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.4 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.4 hoursThis role is partially covered by contractors.
Contractor staffing
Total hours from contractors
5.9%
728 contractor hours this quarter
Certified Nursing Assistant: 8
Licensed Practical Nurse: 3
Occupational Therapy Assistant: 2
Medical Director: 2
Administrator: 1
Staff by category
| Certified Nursing Assistant | 25 | 8 | 33 | 5,846 | 91 | 100% | 7.4 |
| Registered Nurse | 7 | 0 | 7 | 1,561 | 90 | 99% | 8.1 |
| Licensed Practical Nurse | 2 | 3 | 5 | 653 | 67 | 74% | 8.2 |
| Administrator | 1 | 1 | 2 | 635 | 62 | 68% | 7.8 |
| Clinical Nurse Specialist | 2 | 0 | 2 | 521 | 60 | 66% | 8.5 |
| Qualified Social Worker | 3 | 0 | 3 | 513 | 68 | 75% | 7.3 |
| Dietitian | 1 | 0 | 1 | 482 | 64 | 70% | 7.5 |
| Nurse Practitioner | 1 | 0 | 1 | 420 | 55 | 60% | 7.6 |
| Speech Language Pathologist | 2 | 0 | 2 | 389 | 63 | 69% | 5.9 |
| Medication Aide/Technician | 2 | 0 | 2 | 345 | 41 | 45% | 8.4 |
| Dental Services Staff | 1 | 0 | 1 | 301 | 38 | 42% | 7.9 |
| Physical Therapy Aide | 3 | 0 | 3 | 277 | 47 | 52% | 5.9 |
| Occupational Therapy Aide | 2 | 0 | 2 | 193 | 26 | 29% | 7.4 |
| Respiratory Therapy Technician | 4 | 0 | 4 | 150 | 46 | 51% | 3 |
| Physical Therapy Assistant | 2 | 0 | 2 | 76 | 41 | 45% | 1.9 |
| Mental Health Service Worker | 1 | 0 | 1 | 35 | 5 | 5% | 7 |
| Medical Director | 0 | 2 | 2 | 24 | 3 | 3% | 8 |
| Occupational Therapy Assistant | 0 | 2 | 2 | 6 | 10 | 11% | 0.6 |
33 Certified Nursing Assistant
% of Days
100%
7 Registered Nurse
% of Days
99%
5 Licensed Practical Nurse
% of Days
74%
2 Administrator
% of Days
68%
2 Clinical Nurse Specialist
% of Days
66%
3 Qualified Social Worker
% of Days
75%
1 Dietitian
% of Days
70%
1 Nurse Practitioner
% of Days
60%
2 Speech Language Pathologist
% of Days
69%
2 Medication Aide/Technician
% of Days
45%
1 Dental Services Staff
% of Days
42%
3 Physical Therapy Aide
% of Days
52%
2 Occupational Therapy Aide
% of Days
29%
4 Respiratory Therapy Technician
% of Days
51%
2 Physical Therapy Assistant
% of Days
45%
1 Mental Health Service Worker
% of Days
5%
2 Medical Director
% of Days
3%
2 Occupational Therapy Assistant
% of Days
11%
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
30
Medicare
2
6.7% of residents
Medicaid
26
86.7% of residents
Private pay or other
2
6.7% of residents
Programs & Services
Residents Group
Residents meet regularly to discuss policies, care quality, and activities
Active Resident Council
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
13.9
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
13.9
39% worse than Washington averageWashington average: 10.0
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
23.4
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
23.4
12% worse than Washington averageWashington average: 20.9
Long-stay resident measures
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
24.3%
Percent of long-stay residents whose need for help with daily activities has increased
24.3%
48% worse than Washington averageWashington average: 16.4%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
29.6%
Percent of long-stay residents whose ability to move independently worsened
29.6%
36% worse than Washington averageWashington average: 21.8%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
16.3%
Percent of low risk long-stay residents who lose control of their bowels or bladder
16.3%
33% better than Washington averageWashington average: 24.3%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
1.1%
Percent of long-stay residents experiencing one or more falls with major injury
1.1%
56% better than Washington averageWashington average: 2.6%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
3.3%
Percent of long-stay high risk residents with pressure ulcers
3.3%
33% better than Washington averageWashington average: 4.9%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
2.4%
Percent of long-stay residents with a urinary tract infection
2.4%
36% worse than Washington averageWashington average: 1.7%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
11.4%
Percent of long-stay residents who lose too much weight
11.4%
96% worse than Washington averageWashington average: 5.8%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
5.8%
Percent of long-stay residents who have depressive symptoms
5.8%
64% better than Washington averageWashington average: 16.2%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
19.5%
Percent of long-stay residents who received an antipsychotic medication
19.5%
35% worse than Washington averageWashington average: 14.5%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
95.5%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
95.5%
In line with Washington averageWashington average: 96.2%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
93.3%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
93.3%
In line with Washington averageWashington average: 93.8%
Short-stay resident measures
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
79.4%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
79.4%
10% worse than Washington averageWashington average: 88.1%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
0.0%
Percent of short-stay residents who newly received an antipsychotic medication
0.0%
100% better than Washington averageWashington average: 1.4%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
50.0%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
50.0%
39% worse than Washington averageWashington average: 82.0%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Penalties and fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
Total fines amount
$41K
49% lower than Washington averageWashington average: $82K
Number of fines
2 Rank #18 / 40Federal fines — state benchmarkedThis home is ranked 18th out of 40 homes in Washington.Shows this facility's CMS fine count alongside the Washington average, and where it ranks among all 40 skilled nursing facilities in the state. Fewer fines mean a better rank.
8% more fines than Washington averageWashington average: 1.8
Payment Denials
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
100% fewer payment denials than Washington averageWashington average: 0.3
Fines amount comparison
Fines amount comparison
This facility
$41K
Washington average
$82K
Penalty History
Penalties are imposed by CMS for violations of federal nursing home regulations.
Civil Money Penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
May 1, 2024
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
May 1, 2024
$32K
Civil Money Penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Feb 13, 2023
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Feb 13, 2023
$9K
Last updated: Jan 2026
Financial Trends
Historical financial and operational data for Pullman Care based on CMS SNF Cost Reports.
Occupancy Rate
67.4%
↑ 14.9pp vs 2022
Net Income
$86.3K
↓ ~$88.4K vs 2022
Total Payroll
$700.5K
↓ ~$1.8M vs 2022
Profit Margin
4.7%
↑ 2.2pp vs 2022
Loading trend charts...
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