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Senior Living Home

The Glen Retirement System

Senior Living Home

The Glen Retirement System

403 E Flournoy Lucas Rd, Shreveport, LA 71115 View map
Overview of The Glen Retirement System

Peacefully nestled in the idyllic neighborhood of Shreveport, LA, The Glen Retirement System is an exceptional community that offers independent living, assisted living, memory care, and skilled nursing. With two distinct independent living residences, the community features a variety of specially designed accommodations for residents’ comfort and convenience. Here, residents enjoy a hassle-free lifestyle with housekeeping and maintenance services.

A carefully curated calendar of exciting events and enriching programs is conducted, encouraging residents to interact with their surroundings and live actively. Residents also enjoy a variety of dining options with multiple dining venues that aim to satisfy their dietary needs and preferences. The community is equipped with many state-of-the-art amenities, creating the ideal setting for the finest retirement experience.

Managed by Cynthia Reese

Director of Clinical Operations/Administrator of Village Health Care

Cynthia Reese serves as the Director of Clinical Operations and Administrator of Village Health Care at The Glen Retirement System. She oversees clinical services and operations, ensuring high-quality care and a supportive environment for residents. Cynthia's leadership is integral to maintaining the community’s commitment to exceptional health care and resident well-being.

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Overall rating Info The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
3/5
Louisiana average: 2.4/5
Health Inspection Info Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
3/5
Louisiana average: 2.8/5
Staffing Info Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
4/5
Louisiana average: 2.4/5
Quality Measures Info Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
2/5
Louisiana average: 2.0/5

Nursing care per resident

Info This shows how many total hours of nursing staff time are available per resident each day. Higher numbers usually mean more staff support.
4h 51m per day

This home provides 17% more nursing time per resident than the Louisiana average.

Louisiana average: 4h 9m per day

Capacity and availability

Medium-capacity home

Offers a balance of services and community atmosphere.

Total beds 126

This home usually has availability

Lower occupancy suggests more openings may be available.

Lower demand than the Louisiana average
Occupancy rate 63.8%
Residents per day (avg) 93
Occupancy rate
63.8%
Residents per day (avg)
93

Who this home usually serves

TYPE OF STAY

Mostly short-term rehab stays

Most residents typically stay for a few weeks or months before returning home or moving on.

Might be optimal for
Short stays Recovery Medicare-covered care

Breakdown by payment type

Medicare

72% of new residents, usually for short-term rehab.

Typical stay 1 - 2 months

Private pay

25% of new residents, often for short stays.

Typical stay 1 years

Medicaid

4% of new residents, often for long-term daily care.

Typical stay 3 - 4 years

Finances and operations

Voluntary non-profit community
Home revenue
$11.3M
Surplus of revenue
$185.2K
Voluntary non-profit community
Home revenue
$11,322,886.00
Surplus of revenue
$185,220.00
Payroll costs Info The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$4.4M
38.7% of revenue
Other operating costs Info All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$6.8M
Total costs $11.1M
Walk Score
Walk Score: 27 / 100
Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.

About this community

Care Services

Nursing Services
Memory Care
Independent Living
Skilled Nursing
Licensed Nurses/CNAs
24-Hour Staffing

All Levels of Care

Independent Living
Assisted Living
Skilled Nursing
Memory Care

Programs & Activities

Specific Programs
Independent Living, Assisted Living, Skilled Nursing, Memory Care, Community Calendars, Dining, Wellness, Photo Gallery, Community Outreach Programs, Volunteer

Dining & Nutrition

Food Description
Residents enjoy a maintenance-free lifestyle with access to daily meals.
Meals Included
Yes

What does this home offer?

Housing options icon
Housing options icon

Housing Options: Studio / 1 Bed / 2 Bed

Building type icon
Building type icon

Building Type: 3-story

Dining services icon
Dining services icon

Dining Services

Social and recreational activities icon
Social and recreational activities icon

Social and Recreational Activities

Exercise program icon
Exercise program icon

Exercise Programs

Swimming pool icon
Swimming pool icon

Swimming Pool

Parking Available icon

Parking Available

Types of Care at The Glen Retirement System

Independent Living Assisted Living Memory Care
Contact The Glen Retirement System

Health Inspection History

Inspections
Total health inspections 9

Louisiana average 6.5


Last Health inspection on May 2025

Total health citations 20

Louisiana average 25.7

Citations per inspection
2.22

Louisiana average 3.95


Health citations are formal notices following inspections when they fail to comply with safety and care standards.

13 of 20 citations resulted from standard inspections; and 7 of 20 resulted from complaint investigations.

Breakdown of citation severity (last 3 years)
Critical Health citations More info 0
100% better than Louisiana average

Louisiana average: 1.1


Serious Health citations More info 0
100% better than Louisiana average

Louisiana average: 0.5

0 critical citations More info Louisiana average: 1.1

0 serious citations More info Louisiana average: 0.5

20 moderate citations More info Louisiana average: 23.7

0 minor citations More info Louisiana average: 0.4
Citations history (last 3 years)
Abuse/Neglect moderate citation Info Issues related to protecting resident's from harm, including abuse, neglect, or mistreatment. May 15, 2025
Corrected

Abuse/Neglect moderate citation Info Issues related to protecting resident's from harm, including abuse, neglect, or mistreatment. May 15, 2025
Corrected

Environmental moderate citation Info Issues related to building safety, cleanliness, maintenance, and overall living conditions. May 15, 2025
Corrected

Pharmacy moderate citation Info Issues related to medication management, including how drugs are stored, administered, and monitored. May 15, 2025
Corrected

Compare Senior Living around Shreveport The information below is reported by the Louisiana Department of Health, Health Standards Section.

The Oaks of Louisiana
NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

IL

Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.

Shreveport
160
No
A+
15
Studio / 1 Bed / 2 Bed
The Glen Retirement System
NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

IL

Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.

MC

Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.

Shreveport (Ellerbe Woods)
126
No
-
27
Studio / 1 Bed / 2 Bed
Cedar Hills Senior Apartments
IL

Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.

Shreveport (Cedar Grove, Lynbrook)
-
No
-
37
Studio / 1 Bed
Jordan Square Senior Apartments
IL

Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.

Shreveport (Highland, Stoner Hill)
-
No
-
53
Studio / 1 Bed / 2 Bed
Wellington Square Senior Apartments
IL

Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.

Shreveport (Country Club Hills, Lakeshore Shopping)
-
Yes
-
60
Studio / 1 Bed / 2 Bed

Places of interest near The Glen Retirement System

Address 10.2 miles from city center

Address 403 E Flournoy Lucas Rd, Shreveport, LA 71115

Calculate Travel Distance to The Glen Retirement System

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Staffing Data (Q2 2025)

This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.

Total staff 163
Employees 101
Contractors 62
Staff to resident ratio 1.83:1
17% better than Louisiana average

Louisiana average ratio: 1.56:1

Avg staff/day 60
Average shift 7.9 hours
0% compared with Louisiana average

Louisiana average: 8.2 hours

Total staff hours (quarter) 43,052
Nursing staff breakdown
Registered Nurse

Manages medical care and health needs.

Total count 10
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 7.4 hours

This role is partially covered by contractors.

Licensed Practical Nurse

Assists with medical care and medications.

Total count 37
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 10.4 hours

This role is partially covered by contractors.

Certified Nursing Assistant

Helps with daily care and mobility.

Total count 95
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 7.5 hours

This role is partially covered by contractors.

Contractor staffing

Total hours from contractors

15.5%

6,673 contractor hours this quarter

Certified Nursing Assistant: 27 Licensed Practical Nurse: 18 Respiratory Therapy Technician: 3 Qualified Social Worker: 3 Speech Language Pathologist: 3 Physical Therapy Assistant: 3 Registered Nurse: 1 Occupational Therapy Aide: 1 Occupational Therapy Assistant: 1 Physical Therapy Aide: 1 Medical Director: 1
Staff by category
Certified Nursing Assistant68279527,27691100%7.5
Licensed Practical Nurse19183710,08791100%10.4
Registered Nurse91101,2648998%7.4
Speech Language Pathologist0338266673%6.6
Dietitian1014646268%7.5
Administrator1014485662%8
Mental Health Service Worker1014355864%7.5
Physical Therapy Assistant0334196369%5.9
Respiratory Therapy Technician0334046774%6
Nurse Practitioner1013955055%7.9
Qualified Social Worker0333816571%5.9
Physical Therapy Aide0113395864%5.9
Clinical Nurse Specialist1011922426%8
Occupational Therapy Assistant011521314%4
Occupational Therapy Aide011521314%4
Medical Director01120910%2.2
95 Certified Nursing Assistant
% of Days 100%
37 Licensed Practical Nurse
% of Days 100%
10 Registered Nurse
% of Days 98%
3 Speech Language Pathologist
% of Days 73%
1 Dietitian
% of Days 68%
1 Administrator
% of Days 62%
1 Mental Health Service Worker
% of Days 64%
3 Physical Therapy Assistant
% of Days 69%
3 Respiratory Therapy Technician
% of Days 74%
1 Nurse Practitioner
% of Days 55%
3 Qualified Social Worker
% of Days 71%
1 Physical Therapy Aide
% of Days 64%
1 Clinical Nurse Specialist
% of Days 26%
1 Occupational Therapy Assistant
% of Days 14%
1 Occupational Therapy Aide
% of Days 14%
1 Medical Director
% of Days 10%

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Total census
89 residents
Residents by payment source
Medicare
6 residents (6.7%)
Medicaid
39 residents (43.8%)
Private pay or other
44 residents (49.4%)
Programs & Services
Residents' Group

Residents meet regularly to discuss policies, care quality, and activities

CCRC

Part of a Continuing Care Retirement Community offering multiple care levels

Active Resident Council

Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.

Quality of care over time

These measures show how residents usually do over time at this home, based on health outcomes and preventive care.

High-risk clinical events score Info A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline. 17.5
50% worse than Louisiana average

Louisiana average: 11.7

Functional decline score Info A composite score based on activities of daily living decline, walking ability decline, and incontinence. 30.4
49% worse than Louisiana average

Louisiana average: 20.4

Long-stay resident measures
Need for Help with Daily Activities Increased Info Percent of long-stay residents whose need for help with daily activities has increased 31.1%
51% worse than Louisiana average

Louisiana average: 20.5%

Walking Ability Worsened Info Percent of long-stay residents whose ability to move independently worsened 45.6%
94% worse than Louisiana average

Louisiana average: 23.5%

Low Risk Residents with Bowel/Bladder Incontinence Info Percent of low risk long-stay residents who lose control of their bowels or bladder 14.4%
16% better than Louisiana average

Louisiana average: 17.1%

Falls with Major Injury Info Percent of long-stay residents experiencing one or more falls with major injury 3.6%
5% worse than Louisiana average

Louisiana average: 3.5%

High Risk Residents with Pressure Ulcers Info Percent of long-stay high risk residents with pressure ulcers 3.4%
47% better than Louisiana average

Louisiana average: 6.4%

Urinary Tract Infection Info Percent of long-stay residents with a urinary tract infection 1.4%
51% better than Louisiana average

Louisiana average: 2.7%

Lost Too Much Weight Info Percent of long-stay residents who lose too much weight 4.0%
23% better than Louisiana average

Louisiana average: 5.1%

Depressive Symptoms Info Percent of long-stay residents who have depressive symptoms 1.0%
37% better than Louisiana average

Louisiana average: 1.6%

Antipsychotic Use Info Percent of long-stay residents who received an antipsychotic medication 23.2%
13% worse than Louisiana average

Louisiana average: 20.4%

Pneumococcal Vaccine Info Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine 57.6%
37% worse than Louisiana average

Louisiana average: 91.5%

Influenza Vaccine Info Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine 88.4%
7% worse than Louisiana average

Louisiana average: 94.9%

Short-stay resident measures
Pneumococcal Vaccine Info Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine 69.1%
16% worse than Louisiana average

Louisiana average: 82.5%

Antipsychotic medication increase Info Percent of short-stay residents who newly received an antipsychotic medication 0.5%
84% better than Louisiana average

Louisiana average: 3.1%

Influenza Vaccine Info Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine 52.3%
31% worse than Louisiana average

Louisiana average: 76.2%

Guides for Better Senior Living

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Financial Aid for Louisiana Seniors

Get financial aid guidance

Community Choices Waiver

Louisiana Medicaid Community Choices

Age 65+ or 21+ with disability, Louisiana resident, Medicaid- eligible, nursing home-level care need.

~$2,829/month (300% FBR, individual).

$2,000 (individual), $3,000 (couple).

High demand in urban areas.

Louisiana Elderly and Disabled Adults Program

LA EDA Program

Age 60+, Louisiana resident, at risk of nursing home.

~$1,800/month (varies).

$5,000 (individual).

Limited funding; rural focus.

Long Term-Personal Care Services (LT-PCS)

Louisiana Medicaid Long Term-Personal Care Services

Age 65+ or disabled, Louisiana resident, Medicaid-eligible, needs ADL assistance.

$943/month (individual), $1,415/month (couple).

$2,000 (individual), $3,000 (couple).

Medically Needy Spend-Down option available.

Program of All-Inclusive Care for the Elderly (PACE)

Louisiana PACE

Age 55+, Louisiana resident, Medicare/Medicaid-eligible, nursing home-level care need, safe community living possible.

No strict limit; Medicaid portion $2,901/month max.

$2,000 (individual) for Medicaid; none for Medicare-only.

Limited centers (e.g., Baton Rouge, Lafayette).

Adult Day Health Care (ADHC) Waiver

Louisiana Medicaid Adult Day Health Care Waiver

Age 65+ or 22-64 with disabilities, Louisiana resident, Medicaid-eligible, nursing home-level care need.

$2,901/month (300% FBR, individual).

$2,000 (individual), $3,000 (couple).

Includes transitional support from nursing homes.

Aged, Blind, and Disabled (ABD) Medicaid

Louisiana Medicaid Aged, Blind, and Disabled Program

Age 65+, blind, or disabled, Louisiana resident, Medicaid-eligible.

$943/month (individual), $1,415/month (couple).

$2,000 (individual), $3,000 (couple).

Medically Needy Spend-Down available.

Louisiana Elderly Protective Services (EPS)

Louisiana Governor’s Office of Elderly Affairs - Elderly Protective Services

Age 60+, Louisiana resident, experiencing abuse/neglect/exploitation.

No strict limit; prioritizes low-income.

None specified.

Focus on urban and rural elder abuse cases.

Senior Rx Program

Louisiana Senior Rx (Prescription Assistance)

Age 65+, Louisiana resident, no/low prescription coverage.

Varies by linked program; ~$30,000/year suggested.

None specified.

Bridges gaps in Medicare Part D coverage.

Veterans Aid and Attendance (A&A) Benefit

Louisiana VA Aid and Attendance (Federal/State Coordination)

Wartime veteran or spouse, age 65+ or disabled, needs ADL help, Louisiana resident.

Net income minus medical expenses < $1,984/month (individual with A&A).

~$155,356 (2025 net worth limit).

High veteran population in rural areas.

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