Total health inspections
9
Louisiana average 6.5
Last Health inspection on May 2025
Mostly short-term rehab stays
Most residents typically stay for a few weeks or months before returning home or moving on.
The Glen Retirement System
Senior Living in Shreveport
CMS overall rating
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Glen Retirement System
Senior Living in Shreveport
CMS overall rating
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Overview of The Glen Retirement System
Peacefully nestled in the idyllic neighborhood of Shreveport, LA, The Glen Retirement System is an exceptional community that offers independent living, assisted living, memory care, and skilled nursing. With two distinct independent living residences, the community features a variety of specially designed accommodations for residents’ comfort and convenience. Here, residents enjoy a hassle-free lifestyle with housekeeping and maintenance services.
A carefully curated calendar of exciting events and enriching programs is conducted, encouraging residents to interact with their surroundings and live actively. Residents also enjoy a variety of dining options with multiple dining venues that aim to satisfy their dietary needs and preferences. The community is equipped with many state-of-the-art amenities, creating the ideal setting for the finest retirement experience.
Cynthia Reese serves as the Director of Clinical Operations and Administrator of Village Health Care at The Glen Retirement System. She oversees clinical services and operations, ensuring high-quality care and a supportive environment for residents. Cynthia's leadership is integral to maintaining the community’s commitment to exceptional health care and resident well-being.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Staffing hours breakdown
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
Total nursing care / resident
This home is ranked 16th out of 194 homes in Louisiana.
Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
This home is ranked 16th out of 194 homes in Louisiana.Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
4h 51m per day
Rank #16 / 194Nurse hours — state benchmarkedThis home is ranked 16th out of 194 homes in Louisiana.Shows adjusted nurse hours per resident per day benchmarked to the Louisiana average, with a ranking across 194 Louisiana SNFs. More hours mean more direct care. The national average is about 3.5 hrs; below 3.0 is a red flag.
vs Louisiana avg
+17%
| Staff type | Hours / day | vs state avg |
|---|---|---|
|
Total Nursing (Weekend)
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 4h 19m per day |
Capacity and availability
This home usually has availability
Occupancy lower than 85% suggests more openings may be available.
Occupancy rate
63.8%
Rank #146 / 198Occupancy rate — state benchmarkedThis home is ranked 146th out of 198 homes in Louisiana.Shows this facility's occupancy rate versus the Louisiana average, with its statewide rank out of 198. Higher occupancy signals strong local demand and financial stability.
Avg. Length of Stay
168 days
Occupancy rate
63.8%
Rank #146 / 198Occupancy rate — state benchmarkedThis home is ranked 146th out of 198 homes in Louisiana.Shows this facility's occupancy rate versus the Louisiana average, with its statewide rank out of 198. Higher occupancy signals strong local demand and financial stability.
Avg. Length of Stay
168 days
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Short stays
Recovery
Medicare-covered care
Breakdown by payment type
Medicare
72% of new residents, usually for short-term rehab.
Typical stay
1 - 2 months
Private pay
25% of new residents, often for short stays.
Typical stay
1 years
Medicaid
4% of new residents, often for long-term daily care.
Typical stay
3 - 4 years
Finances and operations
Voluntary non-profit community
Home revenue
$11.3M
Surplus of revenue
$185.2K
Voluntary non-profit community
Home revenue
$11.3M Rank #83 / 198Revenue — state benchmarkedThis home is ranked 83rd out of 198 homes in Louisiana.Shows this facility's annual revenue compared to the Louisiana SNF average. Higher revenue generally means more resources for staffing and capital — read alongside Payroll %.
Surplus of revenue
$185.2K
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #71 / 198Payroll — state benchmarkedThis home is ranked 71st out of 198 homes in Louisiana.Shows total annual staff payroll benchmarked to the Louisiana average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.
$4.4M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #71 / 198Payroll — state benchmarkedThis home is ranked 71st out of 198 homes in Louisiana.Shows total annual staff payroll benchmarked to the Louisiana average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$6.8M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$11.1M
Walk Score: 27 / 100 Rank #49 / 80Walk Score — state benchmarkedThis home is ranked 49th out of 80 homes in Louisiana.Shows how walkable this facility's neighborhood is compared to the average Walk Score across Louisiana SNFs. Higher scores benefit residents, families, and staff.
Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
About this community
Licensed Nurses/CNAs
24-Hour Staffing
Specific ProgramsCommunity Calendars, Dining, Wellness, Photo Gallery, Community Outreach Programs, Volunteer
Food DescriptionResidents enjoy a maintenance-free lifestyle with access to daily meals.
Meals IncludedYes
What does this home offer?
Housing Options: Studio / 1 Bed / 2 Bed
Building Type: 3-story
Dining Services
Social and Recreational Activities
Exercise Programs
Swimming Pool
Parking Available
Types of Care at The Glen Retirement System
Independent Living
Assisted Living
Memory Care
Health Inspection History
Inspections
Total health citations
20
Rank #75 / 199Health citations — state benchmarkedThis home is ranked 75th out of 199 homes in Louisiana.Shows this facility's total health deficiency citations benchmarked to the Louisiana state average, with a ranking across all 199 LA SNFs. Lower citation counts earn a better rank.
Louisiana average 25.7
Citations per inspection
2.22
Louisiana average 3.95
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
13 of 20 citations resulted from standard inspections; and 7 of 20 resulted from complaint investigations.
Breakdown of citation severity (last 3 years)
Critical Health citations
0
100% better than Louisiana averageLouisiana average: 1.1
Serious Health citations
0
0
100% better than Louisiana averageLouisiana average: 0.5
0 critical citations
0 serious citations
20 moderate citations
0 minor citations
Citations history (last 3 years)
Abuse/Neglect moderate citation
Issues related to protecting resident's from harm, including abuse, neglect, or mistreatment.
May 15, 2025
Issues related to protecting resident's from harm, including abuse, neglect, or mistreatment.
May 15, 2025
Corrected
Abuse/Neglect moderate citation
Issues related to protecting resident's from harm, including abuse, neglect, or mistreatment.
May 15, 2025
Issues related to protecting resident's from harm, including abuse, neglect, or mistreatment.
May 15, 2025
Corrected
Environmental moderate citation
Issues related to building safety, cleanliness, maintenance, and overall living conditions.
May 15, 2025
Issues related to building safety, cleanliness, maintenance, and overall living conditions.
May 15, 2025
Corrected
Pharmacy moderate citation
Issues related to medication management, including how drugs are stored, administered, and monitored.
May 15, 2025
Issues related to medication management, including how drugs are stored, administered, and monitored.
May 15, 2025
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Compare Senior Living around Shreveport The information below is reported by the Louisiana Department of Health, Health Standards Section.
Filter by care type
| The Oaks of Louisiana |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support. | Shreveport (Lucas) | 160 | No | 15 | Studio / 1 Bed / 2 Bed | 19 | A+ |
| The Glen Retirement System |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Shreveport (Ellerbe Woods) | 126 | No | 27 | Studio / 1 Bed / 2 Bed | - | - |
| Cedar Hills Senior Apartments |
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support. | Shreveport (Cedar Grove, Lynbrook) | - | No | 37 | Studio / 1 Bed / 2 Bed | - | - |
| Jordan Square Senior Apartments |
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support. | Shreveport (Highland, Stoner Hill) | - | No | 53 | Studio / 1 Bed / 2 Bed | - | - |
| Wellington Square Senior Apartments |
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support. | Shreveport (Country Club Hills, Lakeshore Shopping) | - | Yes | 60 | Studio / 1 Bed / 2 Bed | - | - |
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10.2 miles from city center
Estimated distance in miles from Shreveport's city center to The Glen Retirement System's address, calculated via Google Maps.
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Staffing Data (Q2 2025)
This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.
Total staff
163
Employees
101
Contractors
62
Staff to resident ratio
1.83:1
17% better than Louisiana averageLouisiana average ratio: 1.56:1
Avg staff/day
60
Average shift
7.9 hours
0% compared with Louisiana averageLouisiana average: 8.2 hours
Total staff hours (quarter)
43,052
Nursing staff breakdown
Registered Nurse
Manages medical care and health needs.
Total count
10
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.4 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.4 hoursThis role is partially covered by contractors.
Licensed Practical Nurse
Assists with medical care and medications.
Total count
37
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
10.4 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
10.4 hoursThis role is partially covered by contractors.
Certified Nursing Assistant
Helps with daily care and mobility.
Total count
95
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.5 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.5 hoursThis role is partially covered by contractors.
Contractor staffing
Total hours from contractors
15.5%
6,673 contractor hours this quarter
Certified Nursing Assistant: 27
Licensed Practical Nurse: 18
Respiratory Therapy Technician: 3
Qualified Social Worker: 3
Speech Language Pathologist: 3
Physical Therapy Assistant: 3
Registered Nurse: 1
Occupational Therapy Aide: 1
Occupational Therapy Assistant: 1
Physical Therapy Aide: 1
Medical Director: 1
Staff by category
| Certified Nursing Assistant | 68 | 27 | 95 | 27,276 | 91 | 100% | 7.5 |
| Licensed Practical Nurse | 19 | 18 | 37 | 10,087 | 91 | 100% | 10.4 |
| Registered Nurse | 9 | 1 | 10 | 1,264 | 89 | 98% | 7.4 |
| Speech Language Pathologist | 0 | 3 | 3 | 826 | 66 | 73% | 6.6 |
| Dietitian | 1 | 0 | 1 | 464 | 62 | 68% | 7.5 |
| Administrator | 1 | 0 | 1 | 448 | 56 | 62% | 8 |
| Mental Health Service Worker | 1 | 0 | 1 | 435 | 58 | 64% | 7.5 |
| Physical Therapy Assistant | 0 | 3 | 3 | 419 | 63 | 69% | 5.9 |
| Respiratory Therapy Technician | 0 | 3 | 3 | 404 | 67 | 74% | 6 |
| Nurse Practitioner | 1 | 0 | 1 | 395 | 50 | 55% | 7.9 |
| Qualified Social Worker | 0 | 3 | 3 | 381 | 65 | 71% | 5.9 |
| Physical Therapy Aide | 0 | 1 | 1 | 339 | 58 | 64% | 5.9 |
| Clinical Nurse Specialist | 1 | 0 | 1 | 192 | 24 | 26% | 8 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 52 | 13 | 14% | 4 |
| Occupational Therapy Aide | 0 | 1 | 1 | 52 | 13 | 14% | 4 |
| Medical Director | 0 | 1 | 1 | 20 | 9 | 10% | 2.2 |
95 Certified Nursing Assistant
% of Days
100%
37 Licensed Practical Nurse
% of Days
100%
10 Registered Nurse
% of Days
98%
3 Speech Language Pathologist
% of Days
73%
1 Dietitian
% of Days
68%
1 Administrator
% of Days
62%
1 Mental Health Service Worker
% of Days
64%
3 Physical Therapy Assistant
% of Days
69%
3 Respiratory Therapy Technician
% of Days
74%
1 Nurse Practitioner
% of Days
55%
3 Qualified Social Worker
% of Days
71%
1 Physical Therapy Aide
% of Days
64%
1 Clinical Nurse Specialist
% of Days
26%
1 Occupational Therapy Assistant
% of Days
14%
1 Occupational Therapy Aide
% of Days
14%
1 Medical Director
% of Days
10%
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
89
Medicare
6
6.7% of residents
Medicaid
39
43.8% of residents
Private pay or other
44
49.4% of residents
Programs & Services
Residents Group
Residents meet regularly to discuss policies, care quality, and activities
CCRC
Part of a Continuing Care Retirement Community offering multiple care levels
Active Resident Council
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
17.5
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
17.5
50% worse than Louisiana averageLouisiana average: 11.7
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
30.4
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
30.4
49% worse than Louisiana averageLouisiana average: 20.4
Long-stay resident measures
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
31.1%
Percent of long-stay residents whose need for help with daily activities has increased
31.1%
51% worse than Louisiana averageLouisiana average: 20.5%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
45.6%
Percent of long-stay residents whose ability to move independently worsened
45.6%
94% worse than Louisiana averageLouisiana average: 23.5%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
14.4%
Percent of low risk long-stay residents who lose control of their bowels or bladder
14.4%
16% better than Louisiana averageLouisiana average: 17.1%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
3.6%
Percent of long-stay residents experiencing one or more falls with major injury
3.6%
5% worse than Louisiana averageLouisiana average: 3.5%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
3.4%
Percent of long-stay high risk residents with pressure ulcers
3.4%
47% better than Louisiana averageLouisiana average: 6.4%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
1.4%
Percent of long-stay residents with a urinary tract infection
1.4%
51% better than Louisiana averageLouisiana average: 2.7%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
4.0%
Percent of long-stay residents who lose too much weight
4.0%
23% better than Louisiana averageLouisiana average: 5.1%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
1.0%
Percent of long-stay residents who have depressive symptoms
1.0%
37% better than Louisiana averageLouisiana average: 1.6%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
23.2%
Percent of long-stay residents who received an antipsychotic medication
23.2%
13% worse than Louisiana averageLouisiana average: 20.4%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
57.6%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
57.6%
37% worse than Louisiana averageLouisiana average: 91.5%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
88.4%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
88.4%
7% worse than Louisiana averageLouisiana average: 94.9%
Short-stay resident measures
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
69.1%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
69.1%
16% worse than Louisiana averageLouisiana average: 82.5%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
0.5%
Percent of short-stay residents who newly received an antipsychotic medication
0.5%
84% better than Louisiana averageLouisiana average: 3.1%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
52.3%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
52.3%
31% worse than Louisiana averageLouisiana average: 76.2%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Financial Trends
Historical financial and operational data for The Glen Retirement System based on CMS SNF Cost Reports.
Occupancy Rate
63.8%
↑ 2.2pp vs 2023
Net Income
$185.2K
↑ ~$2.0M vs 2023
Total Payroll
$6.1M
↑ ~$505.1K vs 2023
Profit Margin
1.9%
↑ 22.3pp vs 2023
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