Inspection Reports for Reserve at Towne Lake, LLC
1962 EAGLE DRIVE, WOODSTOCK, GA, 30189
Back to Facility ProfileInspection Report Summary
The most recent inspection on June 19, 2025, found no deficiencies. Earlier inspections generally showed no issues, with one substantiated complaint in April 2024 related to inadequate maintenance of a hydration station in the common dining area. Prior to that, a complaint investigation in July 2022 identified deficiencies involving locked bedroom doors that impeded emergency access, non-functioning emergency pull cords, and missing consent documentation for door locks. Complaint investigations since then have been unsubstantiated, and no fines or enforcement actions were listed in the available reports. The facility’s inspection history suggests improvement over time, with recent inspections showing no deficiencies.
Deficiencies (last 4 years)
Deficiencies (over 4 years)
1 deficiencies/year
Deficiencies are regulatory violations found during state inspections.
80% better than Georgia average
Georgia average: 4.9 deficiencies/yearDeficiencies per year
4
3
2
1
0
Inspection Report
Renewal
Deficiencies: 0
Date: Jun 19, 2025
Visit Reason
The purpose of this visit was to conduct a re-licensure and a complaint inspection (GA50002974).
Complaint Details
Complaint inspection GA50002974 was conducted as part of this visit; no violations were found.
Findings
No rule violations were cited as a result of this inspection.
Inspection Report
Complaint Investigation
Deficiencies: 0
Date: Sep 9, 2024
Visit Reason
The purpose of this visit was to investigate intake GA00249005.
Complaint Details
Investigation of intake GA00249005; no rule violations found.
Findings
No rule violations were cited as a result of this inspection.
Inspection Report
Complaint Investigation
Deficiencies: 0
Date: Jul 16, 2024
Visit Reason
The purpose of this visit was to investigate allegation intake GA00247683.
Complaint Details
Investigation of allegation intake GA00247683 with no rule violations found.
Findings
No rule violations were cited as a result of this inspection.
Inspection Report
Complaint Investigation
Deficiencies: 1
Date: Apr 25, 2024
Visit Reason
The purpose of this visit was to investigate complaint intakes #GA00245126 and #GA00245286 with an onsite visit conducted on 4/25/2024 and the investigation completed on 5/3/2024.
Complaint Details
Investigation was initiated based on complaint intakes #GA00245126 and #GA00245286. The complaint was substantiated as the facility failed to maintain the hydration station properly.
Findings
The facility failed to ensure each resident received adequate and appropriate care and services in compliance with state law. Specifically, the hydration station in the common dining area was not properly maintained, with water cups missing during the inspection despite water being present.
Deficiencies (1)
The assisted living community failed to ensure residents' rights were supported as evidenced by the lack of proper hydration station maintenance, including missing cups for drinking water in the common dining area.
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Staff B and Staff E were interviewed regarding the hydration station and its maintenance. |
Inspection Report
Complaint Investigation
Deficiencies: 0
Date: Feb 26, 2024
Visit Reason
The purpose of this visit was to investigate intake #GA00243859 and GA00243896.
Complaint Details
Investigation was conducted related to intake #GA00243859 and GA00243896 with no rule violations found.
Findings
No rule violations were cited as a result of this inspection.
Inspection Report
Complaint Investigation
Deficiencies: 0
Date: Jan 24, 2024
Visit Reason
The purpose of this visit was to investigate intake #GA00241966, GA00241990, GA00242166.
Complaint Details
Investigation of complaint intakes #GA00241966, GA00241990, GA00242166 with no rule violations found.
Findings
No rule violations were cited as a result of this inspection.
Inspection Report
Complaint Investigation
Deficiencies: 0
Date: Dec 14, 2023
Visit Reason
The purpose of this visit was to investigate intake numbers GA00240456, GA00240484, GA00240620, GA00240622, and GA00240866.
Complaint Details
Investigation of multiple complaint intakes as listed; no violations found.
Findings
No rule violations were cited as a result of this inspection.
Inspection Report
Complaint Investigation
Deficiencies: 0
Date: Oct 23, 2023
Visit Reason
The purpose of this visit was to investigate intake #GA00239544 and GA00239075.
Complaint Details
Investigation of intake #GA00239544 and GA00239075 with no rule violations found.
Findings
No rule violations were cited as a result of this inspection.
Inspection Report
Complaint Investigation
Deficiencies: 0
Date: Sep 26, 2023
Visit Reason
The purpose of this visit was to investigate intakes #GA00237929 and #GA00237879.
Complaint Details
Investigation of intakes #GA00237929 and #GA00237879 with no violations cited.
Findings
No violations were cited as a result of this survey.
Inspection Report
Complaint Investigation
Deficiencies: 0
Date: Jun 22, 2023
Visit Reason
The purpose of this visit was to investigate intake #GA00236192 and GA00235950.
Complaint Details
Investigation of intake #GA00236192 and GA00235950 with no rule violations cited.
Findings
No rule violations were cited as a result of this investigation.
Inspection Report
Complaint Investigation
Deficiencies: 0
Date: Apr 11, 2023
Visit Reason
The purpose of this visit was to investigate intake GA00231264, GA00233427, GA00233839.
Complaint Details
Investigation of complaint intakes GA00231264, GA00233427, GA00233839 with no rule violations found.
Findings
No rule violations were cited as a result of this investigation.
Inspection Report
Annual Inspection
Deficiencies: 0
Date: Oct 3, 2022
Visit Reason
The purpose of this visit was to conduct an annual inspection.
Findings
No rule violations were cited as a result of this inspection.
Inspection Report
Complaint Investigation
Deficiencies: 3
Date: Jul 6, 2022
Visit Reason
The purpose of this visit was to conduct a compliance inspection and investigate intake #GA00224937. An on-site visit was made to the facility on 7/6/22, and the investigation was completed on 7/21/22.
Complaint Details
Investigation was initiated based on intake #GA00224937. The complaint involved locked bedroom doors and non-functioning emergency pull cords. The investigation found the facility failed to comply with safety regulations and emergency response requirements.
Findings
The facility failed to comply with fire and safety rules, including locked bedroom doors that could not be quickly opened during emergencies, and emergency pull cords in bathrooms that did not notify staff or prompt timely response. Additionally, there was no documentation of consent to lock a resident's bedroom door from the outside.
Deficiencies (3)
Resident bedroom doors were locked from the outside, staff had difficulty unlocking them quickly during emergencies, placing residents at risk.
Emergency pull cords in bathrooms did not work and did not notify staff of emergencies, resulting in no staff response to activations.
No documentation that Resident #1's responsible party provided consent to lock the resident's bedroom door from the outside using a keyed lock.
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