Inspection Reports for
Splendido at Rancho Vistoso

AZ

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Deficiencies (last 4 years)

Deficiencies (over 4 years) 8 deficiencies/year

Deficiencies are regulatory violations found during state inspections.

116% worse than Arizona average
Arizona average: 3.7 deficiencies/year

Deficiencies per year

12 9 6 3 0
2022
2023
2024
2025

Inspection Report

Complaint Investigation
Capacity: 42 Deficiencies: 1 Date: May 1, 2025

Visit Reason
Risk based complaint survey citing one deficiency related to resident dignity and respect.

Findings
Risk based complaint survey citing one deficiency related to resident dignity and respect.

Deficiencies (1)
R9-10-410.B.2 — Resident treated with dignity, respect, and consideration

Inspection Report

Capacity: 42 Deficiencies: 2 Date: Apr 2, 2025

Visit Reason
Recertification survey under Life Safety Code with two deficiencies related to corridor doors and gas equipment storage.

Findings
Recertification survey under Life Safety Code with two deficiencies related to corridor doors and gas equipment storage.

Deficiencies (2)
Corridor - Doors — Doors protecting corridor openings in other than required enclosures of vertical openings, exits, or hazardous areas resist the passage
Gas Equipment - Cylinder and Container Storage — Storage locations are designed, constructed, and ventilated

Inspection Report

Complaint Investigation
Capacity: 42 Deficiencies: 0 Date: Mar 28, 2025

Visit Reason
State compliance survey conducted with no deficiencies cited.

Findings
State compliance survey conducted with no deficiencies cited.

Inspection Report

Routine
Deficiencies: 4 Date: Mar 28, 2025

Visit Reason
The inspection was conducted to assess compliance with regulatory requirements related to medication management, medication storage, food storage, and employee hygiene in the nursing home.

Findings
The facility was found deficient in ensuring medications were not left unattended at bedside, expired medications and supplies were properly disposed of, and food storage and employee hygiene standards were met. Several expired medications, nutritional supplements, and syringes were found and disposed of. Food boxes were improperly stored blocking sprinkler systems, and staff were observed not fully complying with hair covering requirements.

Deficiencies (4)
Medications were left unattended on a bedside table for one resident, risking incorrect administration or consumption by others.
Expired over-the-counter medications, nutritional supplements, and syringes were found readily available for resident use.
Food boxes were stored too close to the ceiling in refrigerators and freezers, blocking sprinkler systems.
Staff were observed wearing hair coverings that did not fully cover hair, risking contamination of food.
Report Facts
Residents sampled for medication unattended: 44 Residents sampled for expired medications: 38 Expired insulin syringes: 11 Expired tuberculin syringes: 20 Expired 10 ml syringes: 1 Loose tablets found in OTC drawer: 4 Boxes of food items blocking sprinkler system: 9 Hair covering violations: 1

Employees mentioned
NameTitleContext
Director of Nursing (DON)Interviewed regarding medication self-administration and expired product expectations
Registered Nurse (RN) / staff #122Observed preparing expired medication and interviewed about medication provision
Assistant Director of Nursing (ADON) / staff #45Participated in medication room observation and interviewed about medication audits
Central Supply Coordinator (CS) / staff #125Responsible for ordering supplies and managing expired items
Registered Nurse (RN) / staff #50Reviewed OTC medication cart #1
Registered Nurse (RN) / staff #250Observed medication disposal practices and OTC drawer
Licensed Practical Nurse (LPN) / staff #59Reviewed OTC medication cart #3
Licensed Practical Nurse (LPN) / staff #58Reviewed OTC medication cart #2 and long term care medication cart
Executive Chef / staff #231Interviewed regarding food storage and sprinkler system clearance
Dietician / staff #214Interviewed regarding food storage clearance requirements
Center Administrator (CA) / staff #35Interviewed regarding staff expectations for food storage and hygiene
Chef de Cuisine / staff #31Interviewed regarding hair covering expectations
Server / staff #101Observed wearing inadequate hair covering

Inspection Report

Routine
Deficiencies: 4 Date: Mar 28, 2025

Visit Reason
The inspection was conducted as a routine survey to assess compliance with regulatory requirements related to medication management, medication storage, food storage, and employee hygiene in the nursing home.

Findings
The facility was found deficient in ensuring medications were not left unattended at bedside, expired medications and supplies were properly disposed of, and food storage and employee hygiene standards were met. Several expired medications, nutritional supplements, and syringes were found and disposed of. Food boxes were improperly stored blocking sprinkler systems, and staff were observed not fully complying with hair covering requirements.

Deficiencies (4)
Medications were left unattended on a bedside table for one resident, risking incorrect administration or consumption by others.
Expired over-the-counter medications, nutritional supplements, and syringes were found readily available for resident use.
Food boxes were stored too close to the ceiling in refrigerators and freezers, blocking sprinkler systems.
Staff were observed wearing hair coverings that did not fully cover hair, risking contamination of food.
Report Facts
Sample size for medication unattended observation: 44 Expired insulin syringes: 11 Expired tuberculin syringes: 20 Expired 10 ml syringes: 1 Expired tuberculin syringes on medication cart: 2 Loose tablets found in OTC drawer: 4 Boxes of food blocking sprinkler system: 9 Expiration date of expired aspirin: 2023

Employees mentioned
NameTitleContext
Director of NursingInterviewed regarding medication self-administration and expectations for medication security
Registered Nurse (RN) staff #122Observed preparing expired medication and interviewed about medication provision
Assistant Director of Nursing (ADON) staff #45Participated in medication room observation and responsible for ordering supplies
Central Supply Coordinator (CS) staff #125Collected expired items and responsible for ordering supplies
Registered Nurse (RN) staff #50Reviewed over-the-counter medication cart #1
Registered Nurse (RN) staff #250Interviewed about medication disposal process
Licensed Practical Nurse (LPN) staff #59Reviewed over-the-counter medication cart #3
Licensed Practical Nurse (LPN) staff #58Reviewed medication carts and interviewed about expired medication handling
Executive Chef staff #231Interviewed regarding food storage and sprinkler system clearance
Dietician staff #214Interviewed regarding food storage clearance requirements
Chef de Cuisine staff #31Interviewed regarding hair covering expectations
Center Administrator staff #35Interviewed regarding staff expectations for food storage and hygiene

Inspection Report

Complaint Investigation
Capacity: 42 Deficiencies: 2 Date: Sep 10, 2024

Visit Reason
Investigation citing two deficiencies related to accident hazards and premises/equipment safety.

Findings
Investigation citing two deficiencies related to accident hazards and premises/equipment safety.

Deficiencies (2)
§483.25(d) — Accident hazards prevention
R9-10-425.A.1.b — Nursing care institution's premises and equipment free from hazards

Inspection Report

Complaint Investigation
Deficiencies: 1 Date: Sep 10, 2024

Visit Reason
The inspection was conducted following a complaint and facility self-report regarding a resident's fall during transfer, which resulted in injury. The investigation focused on the facility's adherence to transfer protocols and resident safety measures.

Complaint Details
The complaint investigation was substantiated. Resident #1 fell on September 2, 2024, during transfer by a CNA who did not use the required two-person assist and Hoyer lift. The fall caused a fracture confirmed by x-ray. Staff interviews indicated lack of awareness and training gaps. The facility self-reported the incident and awaited x-ray results at the time.
Findings
The facility failed to use a two-person transfer as required by the resident's care plan, resulting in a fall with injury to resident #1. The resident sustained a comminuted distal perihardware fracture confirmed by x-ray. Interviews revealed staff were not fully aware or compliant with the required transfer methods, and communication during shift changes was insufficient.

Deficiencies (1)
Failure to use a two-person transfer as identified by the comprehensive care plan, resulting in resident #1's fall with injury.
Report Facts
Date of fall: Sep 2, 2024 Date of x-ray order: Sep 3, 2024 Date of x-ray result: Sep 5, 2024 Date of facility self-report: Sep 4, 2024 Staff absence duration: 3 Neuro checks interval: 15

Employees mentioned
NameTitleContext
Staff #26Certified Nursing Assistant (CNA)Involved in resident #1 transfer resulting in fall
Staff #147Licensed Practical Nurse (LPN)Responded to fall, conducted pain assessment
Staff #53Licensed Practical Nurse (LPN)Documented resident pain and bruising post-fall
Staff #138Registered Nurse (RN)Reported x-ray results and notified medical team and family
Staff #57Certified Nursing Assistant (CNA)Witnessed transfer, assisted after fall
Staff #116Certified Nursing Assistant (CNA)Observed resident post-fall, implemented neuro checks
Staff #99Director of Nursing (DON)Provided information on transfer protocols and investigation
Staff #93Facility Administrator (ADM)Discussed incident, communication, and expectations with staff

Inspection Report

Complaint Investigation
Deficiencies: 1 Date: Sep 10, 2024

Visit Reason
The inspection was conducted following a complaint and facility self-report regarding a resident's fall during transfer, which resulted in injury. The investigation focused on the facility's adherence to transfer protocols and resident safety measures.

Complaint Details
The complaint investigation was substantiated based on the facility self-report and anonymous complaint regarding the fall of resident #1 on September 2, 2024. The resident was transferred improperly by staff #26, leading to injury. The facility and staff interviews confirmed the incident and identified failures in communication and adherence to transfer protocols.
Findings
The facility failed to use a two-person transfer with a Hoyer lift as required by the resident's care plan, resulting in a fall with injury to resident #1. The resident sustained a comminuted distal perihardware fracture after sliding down to the floor during a transfer by a CNA who was unaware of the required transfer method. Interviews revealed gaps in communication and training regarding transfer protocols.

Deficiencies (1)
Failure to use a two-person transfer with Hoyer lift as identified in the resident's care plan, resulting in a fall with injury.
Report Facts
Date of fall: Sep 2, 2024 Date of x-ray order: Sep 3, 2024 Date of x-ray results: Sep 5, 2024 Date of facility self-report: Sep 4, 2024 Date of anonymous complaint: Sep 6, 2024

Employees mentioned
NameTitleContext
Staff #26Certified Nursing AssistantTransferred resident #1 improperly leading to fall
Staff #147Licensed Practical NurseResponded to fall incident and conducted pain assessment
Staff #53Licensed Practical NurseDocumented resident's pain and bruising post-fall
Staff #138Registered NurseReported x-ray results and notified medical team and family
Staff #57Certified Nursing AssistantWitnessed incident and assisted resident after fall
Staff #116Certified Nursing AssistantAssisted resident after fall and implemented neuro checks
Staff #99Director of NursingInterviewed regarding transfer protocols and incident
Staff #93Facility AdministratorDiscussed incident, communication failures, and family notification

Inspection Report

Complaint Investigation
Capacity: 42 Deficiencies: 0 Date: Aug 7, 2024

Visit Reason
Onsite complaint survey with no deficiencies cited.

Findings
Onsite complaint survey with no deficiencies cited.

Inspection Report

Deficiencies: 2 Date: Oct 6, 2023

Visit Reason
The inspection was conducted to assess compliance with pharmaceutical services and food safety standards at the facility.

Findings
The facility failed to ensure that medications were administered as ordered for one resident, specifically administering enteric coated aspirin instead of chewable aspirin as prescribed. Additionally, the facility failed to ensure proper storage of cleaning rags and the use of beard nets by kitchen staff, posing a risk for food-borne illnesses.

Deficiencies (2)
Failed to ensure medications were administered as ordered for resident #21, administering enteric coated aspirin instead of chewable aspirin.
Failed to ensure cleaning clothes were stored properly and beard nets were worn by kitchen staff, risking food-borne illness.
Report Facts
Resident affected: 1 Residents affected: 2

Employees mentioned
NameTitleContext
Staff #32Registered NurseAdministered incorrect form of aspirin to resident #21
Staff #44Director of NursingInterviewed regarding medication administration expectations
Staff #110Executive ChefInterviewed regarding kitchen safety and beard net use
Staff #31Sous ChefInterviewed and removed improperly placed cleaning rag
Staff #67ServerInterviewed regarding hair and beard net expectations
Staff #121AdministratorInterviewed regarding sanitary practices and risks

Inspection Report

Complaint Investigation
Capacity: 42 Deficiencies: 4 Date: Oct 6, 2023

Visit Reason
Recertification survey with four deficiencies related to health services policies, personnel records, pharmacy services, and food safety.

Findings
Recertification survey with four deficiencies related to health services policies, personnel records, pharmacy services, and food safety.

Deficiencies (4)
R9-10-403.C.2 — Policies and procedures for physical and behavioral health services
R9-10-406.F — Personnel record maintenance including background checks
§483.45 — Pharmacy services providing routine and emergency drugs
§483.60(i) — Food safety requirements including procurement and storage

Inspection Report

Capacity: 42 Deficiencies: 1 Date: Oct 6, 2023

Visit Reason
Life Safety Code recertification survey with one deficiency related to emergency preparedness testing.

Findings
Life Safety Code recertification survey with one deficiency related to emergency preparedness testing.

Deficiencies (1)
(2) Testing — Failure to conduct required emergency preparedness exercises annually

Inspection Report

Routine
Deficiencies: 2 Date: Oct 6, 2023

Visit Reason
The inspection was conducted to evaluate compliance with pharmaceutical services and food safety standards in the facility.

Findings
The facility failed to ensure medications were administered as ordered for one resident, potentially affecting deep vein thrombosis prophylaxis. Additionally, the facility did not properly store cleaning rags and staff failed to wear beard nets in the kitchen, posing a risk for food-borne illnesses.

Deficiencies (2)
Failed to ensure medications were administered as ordered by the physician for one resident (#21), specifically administering enteric coated aspirin instead of chewable aspirin.
Failed to ensure cleaning clothes were stored properly and beard nets were worn by kitchen staff, risking food-borne illnesses.
Report Facts
Residents affected: 1 Residents affected: 2

Employees mentioned
NameTitleContext
Registered Nurse (RN/staff #32)Administered incorrect form of aspirin to resident #21
Director of Nursing (DON/staff #44)Stated expectation that provider orders be followed and that administration did not meet expectations
Executive Chef (staff #110)Observed not wearing beard net and discussed cleaning rag storage
Cook and Executive Chef (staff #90)Observed not wearing beard net
Sous Chef (staff #31)Removed cleaning rag from food preparation counter
Server (staff #67)Stated expectation that hair and beard nets be worn in kitchen
Administrator (staff #121)Stated expectations for sanitary practices and risks of not wearing hair/beard nets

Inspection Report

Routine
Deficiencies: 4 Date: Aug 25, 2022

Visit Reason
The inspection was conducted to assess compliance with regulatory standards related to resident care, medication management, discharge planning, and psychotropic medication monitoring at the nursing facility.

Findings
The facility was found deficient in ensuring residents' call lights and water were accessible, monitoring for adverse side effects of anticoagulant use, providing complete discharge summaries and post-discharge plans, and monitoring target behaviors and adverse effects for residents on psychotropic medications. These deficiencies posed potential or minimal harm to residents.

Deficiencies (4)
Failed to ensure one resident's call light and water was accessible, potentially resulting in unmet resident needs.
Failed to monitor one resident for adverse side effects related to anticoagulant use, risking delayed identification of complications.
Failed to ensure complete discharge summaries and post-discharge plans for two residents, risking inadequate communication at discharge.
Failed to monitor target behaviors and adverse effects for three residents receiving psychotropic medications, risking inadequate medication monitoring.
Report Facts
Residents affected: 1 Residents affected: 1 Residents affected: 2 Residents affected: 3 Sample size: 5

Employees mentioned
NameTitleContext
Registered Nurse (RN/staff #97)Interviewed regarding call light accessibility and psychotropic medication monitoring
Licensed Practical Nurse (LPN/staff #26)Interviewed regarding anticoagulant side effect monitoring and psychotropic medication monitoring
Director of Nursing (DON/staff #5)Interviewed regarding expectations for call light accessibility, anticoagulant monitoring, discharge planning, and psychotropic medication monitoring
Social Services Director (staff #106)Interviewed regarding discharge planning process and documentation

Inspection Report

Routine
Deficiencies: 4 Date: Aug 25, 2022

Visit Reason
The inspection was conducted to assess compliance with regulatory standards related to resident care, medication management, discharge planning, and psychotropic medication monitoring at the nursing facility.

Findings
The facility was found deficient in ensuring residents' call lights and water were accessible, monitoring for adverse side effects of anticoagulant use, completing comprehensive discharge summaries and post-discharge plans, and monitoring target behaviors and adverse effects for residents on psychotropic medications.

Deficiencies (4)
Failed to ensure one resident's call light and water was accessible, potentially impacting resident needs being met.
Failed to monitor one resident for adverse side effects related to anticoagulant use, risking delayed identification of complications.
Failed to ensure complete discharge summaries and post-discharge plans for two residents, risking inadequate communication at discharge.
Failed to monitor target behaviors and adverse effects for three residents receiving psychotropic medications, risking inadequate medication monitoring.
Report Facts
Residents affected: 1 Residents affected: 1 Residents affected: 2 Residents affected: 3 Sample size: 5

Employees mentioned
NameTitleContext
Registered NurseInterviewed regarding call light accessibility and monitoring
Director of NursingInterviewed regarding expectations for call light accessibility, anticoagulant monitoring, discharge planning, and psychotropic medication monitoring
Licensed Practical NurseInterviewed regarding monitoring of adverse side effects and behavior monitoring
Social Services DirectorInterviewed regarding discharge planning process

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