Inspection Report Summary
The most recent inspection on April 1, 2025, found no deficiencies related to the complaint investigated. Earlier inspections showed a mixed pattern, with several citations related to resident care issues such as medication management, infection control, and documentation, as well as some Life Safety Code deficiencies involving fire safety and emergency preparedness. Complaint investigations were mostly unsubstantiated, though some were substantiated with deficiencies cited, particularly around care planning, medication orders, and resident rights. No fines, immediate jeopardy findings, or license actions were listed in the available reports. The overall trend suggests some improvement in compliance, with recent complaint investigations showing fewer deficiencies compared to earlier reports.
Deficiencies (last 4 years)
Deficiencies are regulatory violations found during state inspections.
Deficiencies per year
Census
Based on a April 2025 inspection.
Census over time
| Description | Severity |
|---|---|
| Failure to ensure prn medications were administered with documentation for an indication for use for 1 of 3 hospice residents reviewed. | Level of Harm - Minimal harm or potential for actual harm |
| Name | Title | Context |
|---|---|---|
| Director of Nursing | Director of Nursing | Interviewed during the investigation and had no additional information to provide |
| Description | Severity |
|---|---|
| Failure to implement the admission policy related to an admission Agreement not explained and signed by a resident. | Level of Harm - Minimal harm or potential for actual harm |
| Failure to ensure a resident received blood sugar monitoring to determine if insulin was required (sliding scale). | Level of Harm - Minimal harm or potential for actual harm |
| Name | Title | Context |
|---|---|---|
| Admission's Manager | Indicated resident had not signed the admission Agreement and had not explained the items in the agreement. | |
| Administrator | Indicated the admission Agreement was to be completed for all admissions. | |
| Director of Nursing (DON) | Informed of missed blood sugar monitoring and provided facility policies. |
| Description | Severity |
|---|---|
| Failure to implement the admission policy related to an Admission Agreement not explained and signed by a resident admitted to the facility. | SS=D |
| Failure to ensure a resident received blood sugar monitoring to determine if insulin was required (sliding scale) for 1 of 3 residents reviewed for unnecessary medications. | SS=D |
| Name | Title | Context |
|---|---|---|
| Alisha Boler | RN BSN RNC | Laboratory Director's or Provider/Supplier Representative's signature on report |
| Description | Severity |
|---|---|
| Failed to ensure a resident's preferences were honored related to allowing the resident to leave their room while in contact isolation. | Level of Harm - Minimal harm or potential for actual harm |
| Failed to ensure staff were knowledgeable regarding the residents' code status for 3 of 5 residents reviewed for advanced directives. | Level of Harm - Minimal harm or potential for actual harm |
| Failed to ensure the comprehensive assessment was accurate related to dental status for 1 of 17 residents. | Level of Harm - Minimal harm or potential for actual harm |
| Failed to ensure dependent residents received at least 2 baths a week and had their hair washed at least weekly for 2 of 4 residents reviewed for activities of daily living. | Level of Harm - Minimal harm or potential for actual harm |
| Failed to ensure surgical bandages were changed as ordered by the physician for 1 of 2 residents reviewed for skin conditions non-pressure. | Level of Harm - Minimal harm or potential for actual harm |
| Failed to ensure a resident with a pressure ulcer had interventions in place related to not floating their heels when in bed for 1 of 3 residents reviewed for pressure ulcers. | Level of Harm - Minimal harm or potential for actual harm |
| Failed to ensure a peg tube was cleaned on a daily basis and according to facility policy for 1 of 2 residents reviewed for peg tubes. | Level of Harm - Minimal harm or potential for actual harm |
| Failed to ensure a resident's PICC line had Physician's Orders for the care and monitoring of a PICC line for 1 of 1 residents reviewed for PICC lines. | Level of Harm - Minimal harm or potential for actual harm |
| Failed to ensure medicated creams and loose pills were stored properly for 1 of 1 resident and 1 of 2 medication carts observed during medication storage. | Level of Harm - Minimal harm or potential for actual harm |
| Failed to ensure the resident's environment was clean and sanitary related to an uncontained bed pan for 1 of 3 units. | Level of Harm - Minimal harm or potential for actual harm |
| Name | Title | Context |
|---|---|---|
| LPN 3 | Mentioned in relation to uncertainty about resident isolation status | |
| CNA 1 | Mentioned in relation to resident isolation and peg tube care | |
| Assistant Director of Nursing | ADON | Interviewed regarding resident isolation, wound care, and medication orders |
| Director of Nursing | DON | Interviewed regarding multiple deficiencies including wound care, peg tube care, PICC line orders, medication storage, and environment |
| Social Service Director | SSD | Interviewed regarding residents' code status documentation |
| RN 1 | Mentioned in relation to inability to locate residents' code status | |
| Wound Nurse | Mentioned in relation to wound care and peg tube cleaning | |
| LPN 2 | Observed and interviewed regarding medication cart storage |
| Description | Severity |
|---|---|
| Failed to ensure a resident's preferences were honored related to allowing the resident to leave their room while in contact isolation. | SS=D |
| Failed to ensure staff were knowledgeable regarding the residents' code status for 3 of 5 residents reviewed for advanced directives. | SS=D |
| Failed to ensure the comprehensive assessment was accurate related to dental status for 1 of 17 residents reviewed. | SS=D |
| Failed to ensure dependent residents received at least 2 baths a week and had their hair washed at least weekly for 2 of 4 residents reviewed. | SS=D |
| Failed to ensure surgical bandages were changed as ordered by the physician for 1 of 2 residents reviewed for skin conditions non-pressure. | SS=D |
| Failed to ensure a resident with a pressure ulcer had interventions in place related to not floating their heels when in bed for 1 of 3 residents reviewed. | SS=D |
| Failed to ensure a peg tube was cleaned on a daily basis and according to facility policy for 1 of 2 residents reviewed for peg tubes. | SS=D |
| Failed to ensure a resident's PICC line had Physician's Orders for the care and monitoring of a PICC line for 1 of 1 residents reviewed. | SS=D |
| Failed to ensure a PRN psychotropic medication was not ordered longer than 14 days for 1 of 5 residents reviewed for unnecessary medications. | SS=D |
| Failed to store medicated creams and loose pills properly for 1 of 1 resident and 1 of 2 medication carts observed during medication storage. | SS=D |
| Failed to ensure the resident's environment was clean and sanitary related to an uncontained bed pan for 1 of 3 units. | SS=D |
| Failed to promptly notify the resident's physician and/or family of significant changes in status related to high blood sugar levels and a fall for 2 of 7 residents reviewed. | — |
| Failed to ensure resident service plans were updated and/or signed by the resident or representative for 2 of 7 service plans reviewed. | — |
| Failed to ensure the clinical record was complete and accurately documented related to blood pressure medications administered outside of parameters, blanks on medication administration records, and the lack of documentation for Foley catheter care for 2 of 7 residents reviewed. | — |
| Failed to ensure an annual health statement was obtained which indicated the residents showed no evidence of tuberculosis in an infectious stage for 5 of 7 resident records reviewed. | — |
| Failed to ensure a resident had an annual tuberculin (TB) assessment for 1 of 7 residents reviewed for TB test or screenings. | — |
| Name | Title | Context |
|---|---|---|
| Lakeithia Webb | Executive Director | Signed the report on 09/27/2024 |
| Description | Severity |
|---|---|
| Failed to ensure bandages were changed and treatments completed as ordered for a diabetic ulcer and a non-pressure ulcer for 1 of 3 residents reviewed for skin conditions. | Level of Harm - Minimal harm or potential for actual harm |
| Failed to ensure a resident with pressure ulcers received necessary care and treatment to promote healing, including treatments not completed as ordered and bandages not secure and in place. | Level of Harm - Minimal harm or potential for actual harm |
| Failed to ensure gastrostomy enteral feedings were infusing at the correct time, tubing was changed at least every 24 hours, stoma sites were cleaned as ordered, and medications were administered per facility policy for 3 residents with peg tubes. | Level of Harm - Minimal harm or potential for actual harm |
| Failed to manage medications appropriately, including not administering antibiotic and pain medication as ordered for 3 residents. | Level of Harm - Minimal harm or potential for actual harm |
| Failed to ensure clinical records were complete related to the determination to discontinue 15 minute checks for a resident who was observed with an unlit cigarette. | Level of Harm - Minimal harm or potential for actual harm |
| Failed to ensure infection control guidelines were implemented related to cleaning of reusable equipment and hand hygiene after direct resident contact and glove removal. | Level of Harm - Minimal harm or potential for actual harm |
| Name | Title | Context |
|---|---|---|
| RN 1 | Interviewed regarding bandage changes and infection control practices | |
| Wound Care Nurse | Interviewed regarding bandage change frequency and pressure ulcer care | |
| Director of Nursing | Director of Nursing | Interviewed regarding antibiotic administration, feeding tube care, infection control, and pain medication administration |
| LPN 1 | Observed and interviewed regarding peg tube medication administration | |
| RN 2 | Observed and interviewed regarding blood pressure cuff cleaning and medication administration | |
| Nurse Consultant | Provided in-service training on peg tube medication administration | |
| Administrator | Administrator | Interviewed regarding discontinuation of 15 minute checks for Resident K |
| Description | Severity |
|---|---|
| Failed to ensure bandages were changed and treatments completed as ordered for a diabetic ulcer and non-pressure ulcer (Resident P). | SS=D |
| Failed to ensure a resident with pressure ulcers received necessary care and treatment to promote healing; treatments not completed as ordered and bandages not secure (Resident O). | SS=D |
| Failed to ensure gastrostomy enteral feedings were infused at correct times, tubing changed every 24 hours, stoma sites cleaned as ordered, and medications administered per policy (Residents L, D, M). | SS=D |
| Failed to manage medications appropriately; antibiotic and pain medications not administered as ordered (Residents B, P, L). | SS=D |
| Failed to maintain complete clinical records related to discontinuation of 15-minute checks for a resident observed with an unlit cigarette (Resident K). | SS=D |
| Failed to ensure infection control guidelines were followed; reusable equipment not cleaned between residents and hand hygiene not performed after glove removal (Residents P, D, R, S). | SS=E |
| Name | Title | Context |
|---|---|---|
| Lakeithia Webb | Executive Director | Signed report cover page |
| RN 1 | Named in findings related to wound care and infection control observations | |
| LPN 1 | Named in findings related to tube feeding medication administration | |
| RN 2 | Named in findings related to blood pressure cuff cleaning and medication administration | |
| Director of Nursing | DON | Interviewed regarding multiple deficiencies and corrective actions |
| Nurse Consultant | Provided inservice to LPN 1 on tube feeding medication administration |
| Description | Severity |
|---|---|
| Failure to exercise the generator for 12 of 12 months with documented load percentage as required by NFPA 110, 2010 Edition. | SS=C |
| Name | Title | Context |
|---|---|---|
| Lakeithia Webb | Executive Director | Participated in review of generator load testing documentation and exit conference |
| Maintenance Director | Interviewed regarding generator testing and documentation; re-educated on documentation procedures | |
| VP of Regional Operations | Participated in exit conference discussing deficiency |
| Description | Severity |
|---|---|
| Failure to ensure a Physician's Order was in place for a resident receiving oxygen therapy. | Level of Harm - Minimal harm or potential for actual harm |
| Name | Title | Context |
|---|---|---|
| Director of Nursing | Director of Nursing | Interviewed regarding the oxygen order for Resident G and observed removing the oxygen tank. |
| Description | Severity |
|---|---|
| Failed to ensure a Physician's Order was in place for a resident receiving oxygen therapy. | SS=D |
| Name | Title | Context |
|---|---|---|
| Lakeithia Webb | Executive Director | Signed the report |
| Director of Nursing | Interviewed regarding oxygen order for Resident G; name not fully provided |
| Description | Severity |
|---|---|
| Failed to maintain latching hardware on 1 of 5 smoke barrier doors, affecting approximately 10 residents and staff. | SS=E |
| Failed to ensure 1 of 4 stairway enclosure doors latched properly, affecting approximately 10 residents and staff. | SS=E |
| Failed to ensure 1 of 1 fire alarm systems was maintained and inspected properly; two duct detectors were not inspected. | SS=F |
| Failed to provide documentation of sprinkler system inspection for 1 of 4 quarters and overdue internal pipe inspection. | SS=F |
| Failed to ensure 1 of 1 emergency generators was allowed a 5 minute cool down period after load test and failed to document load percentages and transfer times. | SS=C |
| Failed to ensure 1 of 1 Social Services office did not use multi-plug adaptors as a substitute for fixed wiring. | SS=E |
| Name | Title | Context |
|---|---|---|
| Lakeithia Webb | Executive Director | Signed the report |
| Description | Severity |
|---|---|
| Failed to ensure residents had Physician's Orders and assessments for self-administration of medications. | SS=D |
| Failed to ensure dependent residents received assistance with ADLs including bathing, nail care, shaving, and clean clothing and linens. | SS=D |
| Failed to ensure fall follow-ups and neurological checks were initiated and/or completed following a fall. | SS=D |
| Failed to ensure residents with pressure ulcers received necessary treatment and services to promote healing and prevent infection. | SS=D |
| Failed to ensure contractures were identified, treated, monitored, and splints applied as ordered. | SS=D |
| Failed to ensure oxygen was administered at the correct flow rate. | SS=D |
| Failed to ensure residents were free of significant medication errors related to timing of insulin administration. | SS=D |
| Failed to ensure specimens for laboratory testing were collected as ordered and results promptly notified to physician. | SS=D |
| Failed to ensure infection control guidelines were implemented including proper cleaning of reusable equipment, hand hygiene, and proper disposal of lancets. | SS=D |
| Failed to promote antibiotic stewardship by ensuring appropriate use of antibiotic therapy and obtaining cultures prior to antibiotics. | SS=D |
| Failed to provide a clean, orderly, and well-maintained environment including repair of ripped carpet, removal of urine odor, and cleaning of stained carpets and rusted door frames. | SS=D |
| Failed to ensure fire drills were conducted in conjunction with the local fire department at least every 6 months. | — |
| Failed to ensure service plans were signed by residents or their representatives and updated according to changes in condition. | — |
| Failed to ensure clinical records were complete and accurate related to fall follow-up assessments, neurological checks, PRN medication use, and medication administration documentation. | — |
| Failed to ensure residents were offered influenza and pneumococcal vaccinations and documentation of offers was maintained. | — |
| Failed to ensure hand hygiene was performed before donning and after doffing gloves during medication pass. | — |
| Name | Title | Context |
|---|---|---|
| Lakeithia Webb | Executive Director | Signed report cover page |
| Description | Severity |
|---|---|
| Failed to ensure residents had Physician's Orders and assessment for self-administration of medications. | Level of Harm - Minimal harm or potential for actual harm |
| Failed to ensure dependent residents received assistance with activities of daily living including bathing, nail care, shaving, and clean clothing. | Level of Harm - Minimal harm or potential for actual harm |
| Failed to ensure fall follow-ups and neurological checks were initiated and/or completed following a fall. | Level of Harm - Minimal harm or potential for actual harm |
| Failed to ensure residents with pressure ulcers received necessary treatment and services to promote healing; treatments not completed as ordered and treatment orders not updated timely. | Level of Harm - Minimal harm or potential for actual harm |
| Failed to ensure contractures were identified, treated, and monitored, and splints were applied as ordered. | Level of Harm - Minimal harm or potential for actual harm |
| Failed to ensure oxygen was administered at the correct flow rate. | Level of Harm - Minimal harm or potential for actual harm |
| Failed to ensure residents were free from significant medication errors related to timing of insulin administration. | Level of Harm - Minimal harm or potential for actual harm |
| Failed to ensure specimens for laboratory testing were collected as ordered by the Physician. | Level of Harm - Minimal harm or potential for actual harm |
| Failed to ensure infection control guidelines were implemented including proper cleaning of reusable equipment, hand hygiene between glove use, and proper disposal of lancets. | Level of Harm - Minimal harm or potential for actual harm |
| Failed to promote antibiotic stewardship by ensuring appropriate use of antibiotic therapy and obtaining cultures prior to antibiotic use. | Level of Harm - Minimal harm or potential for actual harm |
| Failed to ensure the residents' environment was clean and in good repair related to urine odor and ripped carpet on 2 of 3 units. | Level of Harm - Minimal harm or potential for actual harm |
| Name | Title | Context |
|---|---|---|
| LPN 1 | Licensed Practical Nurse | Observed during medication pass with improper hand hygiene and disposal of lancet related to infection control deficiency |
| Director of Nursing | Interviewed multiple times regarding deficiencies including medication orders, fall follow-ups, wound care, oxygen administration, insulin timing, laboratory draws, and antibiotic stewardship | |
| RN 1 | Registered Nurse | Noted contractures in Resident 37 and indicated need for therapy assessment |
| CNA 2 | Certified Nursing Assistant | Interviewed regarding splinting device use for Resident 212 |
| Nurse Consultant | Interviewed regarding infection control practices | |
| Administrator | Interviewed regarding contracture assessment and therapy referral | |
| Director of Maintenance | Interviewed regarding environmental concerns of urine odor and carpet damage | |
| Housekeeping Supervisor | Interviewed regarding environmental concerns of urine odor and carpet damage |
| Description | Severity |
|---|---|
| Failed to implement advance directives and ensure a resident's code status preference was honored for 1 of 3 residents reviewed for hospitalization. | Level of Harm - Minimal harm or potential for actual harm |
| Failed to ensure a resident received the necessary treatment and services related to insulin administration for 1 of 3 residents reviewed for insulin administration. | Level of Harm - Actual harm |
| Failed to confirm and process physician's orders properly following a physician visit. | Level of Harm - Actual harm |
| Name | Title | Context |
|---|---|---|
| Administrator | Interviewed regarding CPR initiation and code status | |
| Director of Nursing | Interviewed regarding CPR initiation, insulin administration errors, and physician order confirmation |
| Description | Severity |
|---|---|
| Failed to implement advance directives and ensure a resident's code status preference was honored for 1 of 3 residents reviewed for hospitalization (Resident C). | SS=D |
| Name | Title | Context |
|---|---|---|
| Lakeithia Webb | Executive Director | Signed report and involved in interview regarding findings |
| Description | Severity |
|---|---|
| Failed to ensure a resident had a Physician's Order and assessment to self-administer medications. | SS=D |
| Failed to ensure residents were free from misappropriation of resident property related to missing narcotic/controlled medication and failed to report incidents timely. | SS=D |
| Failed to ensure residents' plans of care were implemented related to medication administration. | SS=D |
| Failed to ensure residents requiring extensive to total care with ADLs were provided necessary services to maintain good grooming and personal hygiene. | SS=D |
| Failed to ensure interventions were in place and safe transfers were performed to prevent falls/accidents and injuries. | SS=D |
| Failed to care for PICC lines in accordance with professional standards, including lack of assessments, measurements, and dressing changes. | SS=D |
| Failed to ensure oxygen was administered to residents as ordered by the Physician. | SS=D |
| Failed to ensure records of receipt and disposition of controlled drugs had accurate reconciliation at the start and end of every shift. | SS=E |
| Name | Title | Context |
|---|---|---|
| Kevin Mehay | Facility Representative | Signed plan of correction letter |
| Rosa McGowen | Regional Director of Operations | Signed report |
| Description | Severity |
|---|---|
| Failed to ensure corridor doors to 3 of 7 hazardous areas had self-closing devices or smoke resistant partitions, affecting combustible storage rooms, soiled linen rooms, and boiler rooms. | SS=E |
| Name | Title | Context |
|---|---|---|
| Kevin Mehay | Executive Director | Named in plan of correction and correspondence |
| Description | Severity |
|---|---|
| Failed to ensure a resident's dignity was maintained related to not placing a dignity bag over a foley catheter drainage bag. | Level of Harm - Minimal harm or potential for actual harm |
| Failed to ensure call lights were in reach for a resident. | Level of Harm - Minimal harm or potential for actual harm |
| Failed to ensure medications were not borrowed from another resident for medication administration. | Level of Harm - Minimal harm or potential for actual harm |
| Failed to ensure dependent residents received assistance with activities of daily living related to nail care. | Level of Harm - Minimal harm or potential for actual harm |
| Failed to ensure areas of bruising, abrasions, and foot discoloration were assessed and monitored and treatments completed and signed as ordered. | Level of Harm - Minimal harm or potential for actual harm |
| Failed to ensure residents' diets were followed as ordered and recommended by speech therapy and Registered Dietitian. | Level of Harm - Minimal harm or potential for actual harm |
| Failed to ensure oxygen was administered at the correct flow rate and time for residents reviewed. | Level of Harm - Minimal harm or potential for actual harm |
| Failed to ensure each resident was free from pain related to a resident exhibiting signs and symptoms of pain with no relief. | Level of Harm - Minimal harm or potential for actual harm |
| Failed to ensure a post dialysis assessment was completed at the time of return from hemodialysis. | Level of Harm - Minimal harm or potential for actual harm |
| Failed to ensure residents' blood pressure and pulse were monitored prior to administration of antihypertensive medications and orders were received to hold medication as well as indications for Tylenol use. | Level of Harm - Minimal harm or potential for actual harm |
| Failed to ensure a psychotropic medication was not ordered prn longer than 14 days. | Level of Harm - Minimal harm or potential for actual harm |
| Failed to ensure medications were stored properly and with appropriate labeling in medication rooms and carts. | Level of Harm - Minimal harm or potential for actual harm |
| Failed to ensure infection control guidelines were implemented including glove use, N95 mask use, proper storage of bed pans and wash basins, COVID-19 monitoring, lancet disposal, and glucometer sanitation. | Level of Harm - Minimal harm or potential for actual harm |
| Failed to ensure COVID-19 monitoring was completed at required frequency for residents in isolation. | Level of Harm - Minimal harm or potential for actual harm |
| Name | Title | Context |
|---|---|---|
| RN 1 | Observed administering medications incorrectly and interviewed regarding medication errors and oxygen administration. | |
| Director of Nursing | Interviewed multiple times regarding deficiencies in care, medication administration, infection control, and follow-up. | |
| Nurse Consultant | Interviewed regarding medication errors, infection control, and care deficiencies. | |
| Assistant Director of Nursing | Observed providing care and interviewed regarding wound care and medication administration. | |
| QMA 1 | Observed performing blood sugar checks and interviewed regarding infection control lapses. | |
| CNA 1 | Observed with infection control lapses including glove and mask use. | |
| CNA 2 | Observed with infection control lapses including glove and mask use. | |
| LPN 1 | Interviewed regarding medication cart storage. |
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