Facility type
Nursing Home
Status
Active
Assisted Living Home
St Anns Community
St. Ann’s Community offers senior living, care services, and expert support to help families find comfort, connection, and quality of life. It provides a range of services including assisted living, memory care, and skilled nursing. The community is committed to caring for seniors in the Finger Lakes Region.
Quality ratings
Official CMS rating based on health inspections, staffing and quality measures.
Official CMS rating based on deficiencies found during state health inspections.
Official CMS rating based on nurse staffing hours per resident per day.
Official CMS rating based on clinical outcomes for residents.
Nursing care per resident
Average daily nursing hours per resident (adjusted for acuity). Higher values indicate more nursing time per resident.
Capacity and availability
Smaller home
May offer a more intimate, personalized care environment.
Total beds
72
This home usually has availability
Lower occupancy suggests more openings may be available.
Occupancy rate
77.7%
Residents per day (avg)
71
Occupancy rate
77.7%
Residents per day (avg)
71
72-bed community
A moderately sized community that may balance personal attention with shared amenities and social activities.
About this community
License details
County:
Monroe
Additional licensing details
License number:
2757301N
CMS Certification Number:
335730
Ownership & operating entity
Owner name:
St Anns Nursing Home Company Inc (the Heritage) (Not for Profit)
Care Services
All Levels of Care
Programs & Activities
Specific Programs
Adult Day Services, Assisted Living, Hospice Care, Independent Living, Leo Center for Caring, Memory Care, Nursing Home Care, Pastoral Care, Podiatry, Rehab/Transitional Care, Wound Care
Inspection History
In New York, the Department of Health, Office of Aging and Long Term Care performs unannounced onsite inspections to monitor compliance with state and federal healthcare regulations.
Show Inspection Reports
23 complaints
31.9 complaints per 100 occupied beds
New York average: 49.9 complaints per 100 occupied beds
Formal expressions of dissatisfaction or concern made by residents, or their families regarding various aspects of the care, services, and environment provided.
New York average: 93 complaints
Latest inspection
Date:September 10, 2025
Type:Complaint Investigation
22 total citations
Citations indicate regulatory violations. A higher number implies the facility had several areas requiring improvement.
New York average: 29 citations
28 deficiencies
Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.
0 enforcement actions
Penalties or interventions imposed by state regulators when facilities do not comply with quality, safety or regulatory standards.
Health Inspection History
Inspections
Total health inspections
2
State average N/A
Last Health inspection on May 2024
Total health citations
8
Citations per inspection
4
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
7 of 8 citations resulted from standard inspections; and 1 of 8 came from combined inspections (standard and complaint).
Breakdown of citation severity (last 3 years)
Critical Health citations
0
0
In line with State averageState average: N/A
Serious Health citations
0
0
In line with State averageState average: N/A
0 critical citations
0 serious citations
8 moderate citations
0 minor citations
Citations history (last 3 years)
Pharmacy moderate citation
May 08, 2024
Corrected
Pharmacy moderate citation
May 08, 2024
Corrected
Quality of Care moderate citation
May 08, 2024
Corrected
Care Planning moderate citation
May 08, 2024
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Compare Assisted Living around Usa
The information below is reported by the New York State Department of Health.
St Anns Community
SNF
Nursing Home 24/7 care needed
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
NY 14580
72
-
-
Anton’s Assisted Living
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
Boerne
10
-
-
Job Haines Home
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
HC
Home Care
HC
Hospice Care
SNF
Nursing Homes 24/7 care needed
Bloomfield
40
85
Studio / 1 Bed / Private / Semi-Private Rooms
Village Care Homes Assisted Living – Stephen F Austin
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
Conroe
16
27
Private / Semi-Private Suite
Countryside Manor Assisted Living
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
Conroe
12
8
-
Places of interest near St Anns Community
0.0 miles from city center
Webster, NY 14580
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Staffing Data
Source: CMS Payroll-Based Journal (Q2 2025)
99
Total Staff
99
Employees
0
Contractors
29,397
Total Hours (Quarter)
44
Avg Staff/Day
7.3
Avg Shift (hrs)
Nursing Staff Breakdown
| Role ⓘ | Count ⓘ | Avg Shift (hrs) ⓘ | Uses Contractors? ⓘ |
|---|---|---|---|
| Registered Nurse | 12 | 7.1 | No |
| Licensed Practical Nurse | 20 | 8 | No |
| Certified Nursing Assistant | 60 | 7.2 | No |
Staff by Category
Administration ⓘ
1 staff
8hs shift avg
Nursing Staff ⓘ
92 staff
7.4hs shift avg
Physicians & Practitioners ⓘ
1 staff
8hs shift avg
Therapy Services ⓘ
2 staff
8hs shift avg
Activities & Recreation ⓘ
0 staff
0hs shift avg
Social Services ⓘ
1 staff
6.5hs shift avg
Dietary Services ⓘ
1 staff
8hs shift avg
Other Services ⓘ
1 staff
8hs shift avg
| Role ⓘ | Employees ⓘ | Contractors ⓘ | Total Staff ⓘ | Total Hours ⓘ | Days Worked ⓘ | % of Days ⓘ | Avg Shift (hrs) ⓘ |
|---|---|---|---|---|---|---|---|
| Certified Nursing Assistant | 60 | 0 | 60 | 16,976 | 91 | 100% | 7.2 |
| Licensed Practical Nurse | 20 | 0 | 20 | 5,651 | 91 | 100% | 8 |
| Registered Nurse | 12 | 0 | 12 | 3,445 | 91 | 100% | 7.1 |
| Administrator | 1 | 0 | 1 | 504 | 63 | 69% | 8 |
| Nurse Practitioner | 1 | 0 | 1 | 504 | 63 | 69% | 8 |
| Mental Health Service Worker | 1 | 0 | 1 | 504 | 63 | 69% | 8 |
| Occupational Therapy Aide | 1 | 0 | 1 | 480 | 60 | 66% | 8 |
| Physical Therapy Assistant | 1 | 0 | 1 | 464 | 58 | 64% | 8 |
| Dietitian | 1 | 0 | 1 | 456 | 57 | 63% | 8 |
| Other Social Services Staff | 1 | 0 | 1 | 413 | 64 | 70% | 6.5 |
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total census
69 residents
Residents by payment source
Medicare
1 resident (1.4%)
Medicaid
30 residents (43.5%)
Private pay or other
38 residents (55.1%)
Programs & Services
Residents' Group
Residents meet regularly to discuss policies, care quality, and activities
Family Member Group
Family members meet regularly to discuss policies, care quality, and activities
Nurse Aide Training
State-approved Nurse Aide Training and Competency Evaluation Program on-site
Active Family Council
Organized group of family members that meets regularly to discuss facility policies, resident care, and activities.
Active Resident Council
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
16.3
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
16.3
66% worse than State averageState average: 9.8
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
33.6
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
33.6
85% worse than State averageState average: 18.1
Long-stay resident measures
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
31.7%
Percent of long-stay residents whose need for help with daily activities has increased
31.7%
93% worse than State averageState average: 16.4%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
28.5%
Percent of long-stay residents whose ability to move independently worsened
28.5%
72% worse than State averageState average: 16.6%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
40.7%
Percent of low risk long-stay residents who lose control of their bowels or bladder
40.7%
90% worse than State averageState average: 21.4%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
7.3%
Percent of long-stay residents experiencing one or more falls with major injury
7.3%
144% worse than State averageState average: 3.0%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
7.3%
Percent of long-stay high risk residents with pressure ulcers
7.3%
In line with State averageState average: 7.2%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
1.8%
Percent of long-stay residents with a urinary tract infection
1.8%
30% worse than State averageState average: 1.4%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
6.5%
Percent of long-stay residents who lose too much weight
6.5%
7% worse than State averageState average: 6.1%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
0.0%
Percent of long-stay residents who have depressive symptoms
0.0%
100% better than State averageState average: 18.1%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
12.7%
Percent of long-stay residents who received an antipsychotic medication
12.7%
In line with State averageState average: 12.6%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
89.5%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
89.5%
In line with State averageState average: 91.4%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
94.4%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
94.4%
In line with State averageState average: 95.2%
Short-stay resident measures
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
56.9%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
56.9%
26% worse than State averageState average: 76.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Financial Trends
Historical financial and operational data for St Anns Community based on CMS SNF Cost Reports.
Occupancy Rate
71.2%
↓ 1.1pp vs 2011
Net Income
$1,647,064
↑ ~$420K vs 2011
Total Payroll
$4,949,302
↓ ~$159K vs 2011
Profit Margin
11.7%
↑ 2.5pp vs 2011
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