Show Inspection Reports
Total health inspections
3
New York average 3.6
Last Health inspection on Jun 2025
Primarily long-term care, limited rehab
Most residents stay long-term, while a smaller portion are admitted for short-term rehab.
St. John‘s Home
Memory Care Home
St. John‘s Home
Memory Care Home
St. John’s Home is a nursing home that proudly elevates the recovery experience of its residents. The health and rehab center strives to work every day with quality service to its residents so that residents maintain a level of independence and individuality. Residents receive full support that helps nourish their holistic needs in a charming and convenient environment.
The services are multidisciplinary for both skilled nursing and rehabilitation– focusing on post-surgical care and on-site therapy (physical, occupational, and speech). Community services include housekeeping, laundry, transportation, meals provided, and recreational activities.
Quality ratings
Official CMS rating based on health inspections, staffing and quality measures.
Official CMS rating based on deficiencies found during state health inspections.
Official CMS rating based on nurse staffing hours per resident per day.
Official CMS rating based on clinical outcomes for residents.
Nursing care per resident
Average daily nursing hours per resident (adjusted for acuity). Higher values indicate more nursing time per resident.
Capacity and availability
High-capacity home
May provide extensive amenities, services and programs.
Total beds
455
This home usually has availability
Lower occupancy suggests more openings may be available.
Occupancy rate
64.2%
Residents per day (avg)
325
Occupancy rate
64.2%
Residents per day (avg)
325
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Long-term residence
Daily assistance
Occasional rehab needs
Breakdown by payment type
Medicare
14% of new residents, usually for short-term rehab.
Typical stay
1 - 2 months
Private pay
69% of new residents, often for short stays.
Typical stay
2 - 3 months
Medicaid
16% of new residents, often for long-term daily care.
Typical stay
2 - 3 years
Finances and operations
Voluntary non-profit home
Other
Home revenue
$57.9M
Operating deficit
-$972.4K
Voluntary non-profit home
Other
Home revenue
$57,921,070.00
Operating deficit
$-972,418.00
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$21.7M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$36.8M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$58.5M
455-bed community
A large-scale community that may provide a wide range of amenities, services, and structured programs.
Walk Score: 54 / 100
Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
About this community
Facility Type
Nursing Home
Additional licensing details
County:
Monroe
Ownership & operating entity
St. John‘s Home is legally operated by St John\'s Health Care Corporation (Not for Profit).
What does this home offer?
Housing Options: Private Rooms / Semi-Private Rooms
Building Type: Single-story
Transportation Services
Fitness and Recreation
Types of Care at St. John‘s Home
Assisted Living
Independent Living
Memory Care
Inspection History
In New York, the Department of Health, Office of Aging and Long Term Care performs unannounced onsite inspections to monitor compliance with state and federal healthcare regulations.
11 inspections
4 with citations, 7 without citations
52 on-site complaint investigations
374 complaints
114 complaints per 100 occupied beds
Formal expressions of dissatisfaction or concern made by residents, or their families regarding various aspects of the care, services, and environment provided.
Latest inspection
Date:June 9, 2025
Type:Complaint Investigation
63 total citations
57 health citations
6 life safety citations
Citations indicate regulatory violations. A higher number implies the facility had several areas requiring improvement.
52 deficiencies
Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.
2 enforcement actions
Penalties or interventions imposed by state regulators when facilities do not comply with quality, safety or regulatory standards.
December 13, 2023: Stipulation & Order #NH-24-024
Multiple Deficiencies
August 2, 2012: Stipulation & Order #NH-16-127
Quality of Care
Compare Memory Care around Rochester
The information below is reported by the New York State Department of Health.
St. John‘s Home
-8%
+9%
-27%
SNF
Nursing Home 24/7 care needed
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
IL
Independent Living For self-sufficient seniors seeking community and minimal assistance.
MC
Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.
Rochester (Highland Park)
455
No
54
ST JOHNS HEALTH CARE CORPORATION
64.2%
$53,179,027.00
$21,712,828.00
40.8%
324.90
3.8976
2
30
3
-8%+9%-27%1 Bed
The Landing of Brighton
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
MC
Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.
Rochester
121
Yes
8
Brighton Senior Care, LLC
-
-
-
-
-
-
-
-
-
-
-
Studio / 1 Bed / 2 Bed
Rochester Presbyterian Home – The Homestead
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
MC
Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.
RC
Respite Care
Rochester (19th Ward)
102
Yes
58
Rochester Presbyterian Home, Inc.
-
-
-
-
-
-
-
-
-
-
-
Private Rooms / Semi-Private Rooms
Crimson Ridge Gardens
MC
Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.
Rochester Rochester NY 14612
-
No
17
-
-
-
-
-
-
-
-
-
-
-
-
Studio / Semi-Private Rooms
Castle Pointe at Baywinde
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
IL
Independent Living For self-sufficient seniors seeking community and minimal assistance.
MC
Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.
Webster
-
No
35
-
-
-
-
-
-
-
-
-
-
-
-
Private Rooms / Semi-Private Rooms
St. John‘s Home
Type of care:
SNF
AL
IL
MC
Community:
Rochester (Highland Park)
Bed Count:
455
Pets Allowed:
No
Operator:
ST JOHNS HEALTH CARE CORPORATION
CCN:
335008
Occupancy:
64.2%
Home Revenue:
$53,179,027.00
Payroll Costs:
$21,712,828.00
Payroll %:
40.8%
Avg Residents/Day:
324.90
Overall Rating:
Adj Nurse Hours:
3.8976
Health Insp Rating:
Staffing Rating:
QM Rating:
Number of Fines:
2
Citations:
30
Severe Citations:
3
RN share vs State Avg:
-8%
-8%
Staffing vs State Avg:
+9%
+9%
Occupancy vs State Avg:
-27%
-27%
Bed Options:
1 Bed
Places of interest near St. John‘s Home
2.1 miles from city center — 0.29 miles to nearest hospital (Highland Hospital)
150 Highland Ave, Rochester, NY 14620
Calculate Travel Distance to St. John‘s Home
Add your location
Staffing Data
Source: CMS Payroll-Based Journal (Q2 2025)
464
Total Staff
421
Employees
43
Contractors
128,208
Total Hours (Quarter)
183
Avg Staff/Day
7.7
Avg Shift (hrs)
Nursing Staff Breakdown
| Role ⓘ | Count ⓘ | Avg Shift (hrs) ⓘ | Uses Contractors? ⓘ |
|---|---|---|---|
| Registered Nurse | 53 | 6.8 | No |
| Licensed Practical Nurse | 96 | 8.3 | No |
| Certified Nursing Assistant | 227 | 7.8 | No |
Staff by Category
Administration ⓘ
3 staff
6.9hs shift avg
Nursing Staff ⓘ
379 staff
7.8hs shift avg
Physicians & Practitioners ⓘ
20 staff
7.3hs shift avg
Therapy Services ⓘ
39 staff
6.9hs shift avg
Activities & Recreation ⓘ
0 staff
0hs shift avg
Social Services ⓘ
15 staff
7.3hs shift avg
Dietary Services ⓘ
0 staff
0hs shift avg
Other Services ⓘ
8 staff
7.8hs shift avg
Contractor Analysis
5.4%
of total hours from contractors
6,935 contractor hours this quarter
Speech Language Pathologist: 9
Physical Therapy Aide: 4
Respiratory Therapy Technician: 9
Physical Therapy Assistant: 9
Other Physician: 3
Qualified Social Worker: 8
Occupational Therapy Assistant: 1
| Role ⓘ | Employees ⓘ | Contractors ⓘ | Total Staff ⓘ | Total Hours ⓘ | Days Worked ⓘ | % of Days ⓘ | Avg Shift (hrs) ⓘ |
|---|---|---|---|---|---|---|---|
| Certified Nursing Assistant | 227 | 0 | 227 | 67,096 | 91 | 100% | 7.8 |
| Licensed Practical Nurse | 96 | 0 | 96 | 28,909 | 91 | 100% | 8.3 |
| Registered Nurse | 53 | 0 | 53 | 9,126 | 91 | 100% | 6.8 |
| Clinical Nurse Specialist | 13 | 0 | 13 | 4,013 | 87 | 96% | 7.4 |
| Other Social Services Staff | 7 | 0 | 7 | 2,836 | 83 | 91% | 7.8 |
| Occupational Therapy Aide | 7 | 0 | 7 | 2,708 | 66 | 73% | 7.1 |
| Mental Health Service Worker | 8 | 0 | 8 | 2,482 | 64 | 70% | 7.8 |
| Speech Language Pathologist | 0 | 9 | 9 | 1,847 | 78 | 86% | 6.8 |
| Physical Therapy Aide | 0 | 4 | 4 | 1,617 | 70 | 77% | 7 |
| Feeding Assistant | 3 | 0 | 3 | 1,243 | 64 | 70% | 7.4 |
| Qualified Social Worker | 0 | 8 | 8 | 1,200 | 75 | 82% | 6.4 |
| Respiratory Therapy Technician | 0 | 9 | 9 | 1,061 | 76 | 84% | 7.2 |
| Physical Therapy Assistant | 0 | 9 | 9 | 1,032 | 80 | 88% | 6.6 |
| Administrator | 2 | 0 | 2 | 848 | 64 | 70% | 6.8 |
| Other Physician | 2 | 3 | 5 | 767 | 62 | 68% | 6.5 |
| Nurse Practitioner | 1 | 0 | 1 | 496 | 62 | 68% | 8 |
| Physician Assistant | 1 | 0 | 1 | 444 | 56 | 62% | 7.9 |
| Medical Director | 1 | 0 | 1 | 338 | 47 | 52% | 7.2 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 147 | 38 | 42% | 3.9 |
Health Inspection History
Inspections
Total health citations
30
Citations per inspection
10
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
17 of 30 citations resulted from standard inspections; and 13 of 30 came from combined inspections (standard and complaint).
Breakdown of citation severity (last 3 years)
Critical Health citations
0
0
100% better than New York averageNew York average: 0.2
Serious Health citations
3
3
1400% worse than New York averageNew York average: 0.2
0 critical citations
3 serious citations
26 moderate citations
1 minor citation
Citations history (last 3 years)
Abuse/Neglect moderate citation
Jun 09, 2025
Corrected
Abuse/Neglect moderate citation
Jun 09, 2025
Corrected
Infection Control moderate citation
Jun 09, 2025
Corrected
Nutrition moderate citation
Jun 09, 2025
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Ownership: For-Profit Corporation
Resident Census by Payment Source
332
Total Residents
Medicare
55
(16.6%)
ⓘ
Medicaid
210
(63.3%)
ⓘ
Private Pay/Other
67
(20.2%)
ⓘ
Programs & Services
Residents' Group
ⓘ
Family Engagement
Active councils help families stay involved in care decisions and facility operations.
Active
Resident Council
ⓘ
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
18.2
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
18.2
86% worse than New York averageNew York average: 9.8
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
34.9
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
34.9
92% worse than New York averageNew York average: 18.1
Long-stay resident measures
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
37.1%
Percent of long-stay residents whose need for help with daily activities has increased
37.1%
126% worse than New York averageNew York average: 16.4%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
35.6%
Percent of long-stay residents whose ability to move independently worsened
35.6%
114% worse than New York averageNew York average: 16.6%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
32.0%
Percent of low risk long-stay residents who lose control of their bowels or bladder
32.0%
50% worse than New York averageNew York average: 21.4%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
4.5%
Percent of long-stay residents experiencing one or more falls with major injury
4.5%
52% worse than New York averageNew York average: 3.0%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
8.1%
Percent of long-stay high risk residents with pressure ulcers
8.1%
13% worse than New York averageNew York average: 7.2%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
2.7%
Percent of long-stay residents with a urinary tract infection
2.7%
94% worse than New York averageNew York average: 1.4%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
5.9%
Percent of long-stay residents who lose too much weight
5.9%
In line with New York averageNew York average: 6.1%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
3.7%
Percent of long-stay residents who have depressive symptoms
3.7%
80% better than New York averageNew York average: 18.1%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
12.4%
Percent of long-stay residents who received an antipsychotic medication
12.4%
In line with New York averageNew York average: 12.6%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
38.6%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
38.6%
58% worse than New York averageNew York average: 91.4%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
92.5%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
92.5%
In line with New York averageNew York average: 95.2%
Short-stay resident measures
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
32.5%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
32.5%
58% worse than New York averageNew York average: 76.6%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
1.2%
Percent of short-stay residents who newly received an antipsychotic medication
1.2%
9% better than New York averageNew York average: 1.3%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
48.5%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
48.5%
38% worse than New York averageNew York average: 78.8%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Penalties and fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
Total fines amount
$141K
112% higher than New York averageNew York average: $66K
Number of fines
2
In line with New York averageNew York average: 2.0
Payment Denials
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
100% fewer payment denials than New York averageNew York average: 0.1
Fines amount comparison
Fines amount comparison
This facility
$141K
New York average
$66K
Penalty History
Penalties are imposed by CMS for violations of federal nursing home regulations.
Civil Money Penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Jun 9, 2025
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Jun 9, 2025
$77K
Civil Money Penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Dec 13, 2023
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Dec 13, 2023
$64K
Last updated: Jan 2026
Financial Trends
Historical financial and operational data for St. John‘s Home based on CMS SNF Cost Reports.
Occupancy Rate
64.2%
↑ 2.9pp vs 2022
Net Income
-$972,418
↑ ~$115K vs 2022
Total Payroll
$30,910,376
↑ ~$1.1M vs 2022
Profit Margin
-1.8%
↑ 0.3pp vs 2022
Loading trend charts...
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