Facility type
Residential Care Facility
Status
Active
Assisted Living Home
StoryPoint Waterville
Situated in the vibrant neighborhood of Waterville, OH, Storypoint Waterville is a reliable senior living community that provides independent living, assisted living, enhanced living, and memory care options. Residents experience unmatched comfort and convenience in carefully designed apartments, built to give them freedom, with open-concept floor plans and convenient access to community amenities and round-the-clock assistance. Whether you need just a little assistance with mobility and medications or more extensive help through the community’s specialized memory care program, you are sure to experience the personalized care that Storypoint Waterville is renowned for.
Residents are guaranteed to thrive holistically with an engaging calendar of activities, events, and programs, and convenient amenities, designed to provide plenty of opportunities for enjoyment, leisure, and wellness. Most of the chores are handled to provide residents the freedom to spend more of their precious time doing things that they truly love. Meals provide both nourishment and bonding over deciduous cuisines, encouraging making new friends connections. Here, residents get to experience a fulfilling lifestyle with the community’s remarkable efforts and services.
Walk Score: 40 / 100
Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
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About this community
License details
County:
LUCAS
Staffing
Key information about the people who lead and staff this community.
Leadership
Contact:
Jack Redmond
Staff Composition
Total Employees
1
Full-Time Employees
1
Contact Information
Email:
[email protected]
Fax:
(419) 878-2030
What does this home offer?
Pets Allowed: Yes, Pets Allowed
Housing Options: Studio / 1 Bed / 2 Bed
Building Type: 3-story
Transportation Services
Fitness and Recreation
Types of Care at StoryPoint Waterville
Independent Living
Assisted Living
Memory Care
Inspection History
In Ohio, the Department of Health, Bureau of Survey and Certification conducts unannounced onsite inspections to evaluate the quality of care and environment in all licensed facilities.
Latest inspection
Date:August 27, 2025
Inspection oversight
Immediate jeopardy identified:No
Substandard quality of care cited:No
Resident satisfaction survey results
Every two years, the Ohio Department of Aging and the Office of the State Long-Term Care Ombudsman organizations conduct a satisfaction survey among residents in long-term care facilities to assess their quality of care and life.
Average score
85 / 100
Ohio average: 86 / 100
2022 – 2023 Period
Care and services
75 / 100
Ohio average: 89 / 100
Environment
95 / 100
Ohio average: 95 / 100
Moving in
85 / 100
Ohio average: 82 / 100
Facility culture
83 / 100
Ohio average: 86 / 100
Caregivers
89 / 100
Ohio average: 89 / 100
Spending time
80 / 100
Ohio average: 80 / 100
Meals and dining
91 / 100
Ohio average: 81 / 100
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
Have you gotten or are you getting physical therapy, occupational therapy or speech therapy, while living at this care facility?
This facility44/100
Ohio average46/100
Did (Do) you know who to speak to about your therapy progress?
This facility50/100
Ohio average85/100
Did (Does) the therapy help you meet your goals?
This facility67/100
Ohio average88/100
Did (Do) the therapists help you set goals?
This facility83/100
Ohio average89/100
Can you decide how to spend your day?
This facility86/100
Ohio average94/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
Can you find a place to be alone if you want to be alone?
This facility87/100
Ohio average96/100
Do you feel you have enough privacy?
This facility88/100
Ohio average95/100
Are you able to get around the building if you want to?
This facility93/100
Ohio average95/100
Are your personal items safe here?
This facility94/100
Ohio average92/100
Is it easy for you to get around in your room (or apartment)?
This facility100/100
Ohio average96/100
Is it very clean here?
This facility100/100
Ohio average96/100
Do you feel safe here?
This facility100/100
Ohio average98/100
Can you enjoy the outdoors if you want to?
This facility100/100
Ohio average91/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
Did you receive a thorough orientation to STORYPOINT WATERVILLE?
This facility50/100
Ohio average70/100
Were you given enough information to learn how things work here?
This facility90/100
Ohio average82/100
Did you feel warmly welcomed as a new resident?
This facility100/100
Ohio average93/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
Are you as involved in decisions about your care as you want to be?
This facility62/100
Ohio average85/100
Are you encouraged to speak up about things you don’t like here?
This facility77/100
Ohio average81/100
Do the people who work here go above and beyond to give you a good life?
This facility79/100
Ohio average87/100
Do the people who work here tell you when rules, policies, and procedures change?
This facility80/100
Ohio average78/100
Are you friends with anyone who lives here?
This facility81/100
Ohio average81/100
Would you highly recommend STORYPOINT WATERVILLE to someone who needs this type of care?
This facility87/100
Ohio average89/100
Are your concerns taken care of in a timely way?
This facility92/100
Ohio average86/100
Overall, are you satisfied with the care you receive here?
This facility93/100
Ohio average94/100
Do the people who work here seem happy to work here?
This facility93/100
Ohio average92/100
Do the people who work here help you with technology, if needed?
This facility100/100
Ohio average89/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
Do the people who care for you explain your care and services to you?
This facility75/100
Ohio average85/100
Do the people who work here support you to do as much for yourself as you are able to do?
This facility79/100
Ohio average96/100
Do the people who work here do everything they can to protect you from getting sick?
This facility87/100
Ohio average94/100
Do the people who work here check on you often enough to see if you need anything?
This facility88/100
Ohio average81/100
Do the people who work here ever get angry at you?
This facility88/100
Ohio average88/100
Do the people who work here make sure you are comfortable when they provide care or services?
This facility93/100
Ohio average95/100
Do you feel confident the people who work here would come quickly anytime you needed help?
This facility93/100
Ohio average85/100
Do the same people take care of you most of the time?
This facility93/100
Ohio average84/100
Do you have opportunities to maintain your health and wellness, if you want?
This facility93/100
Ohio average92/100
Are the people who work here knowledgeable about your medical conditions and treatments?
This facility93/100
Ohio average90/100
Do the people who work here do things the way you want them done?
This facility94/100
Ohio average88/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
Are you as connected to the community as you want to be?
This facility64/100
Ohio average71/100
Are there enjoyable things to do on the weekends, if you want?
This facility71/100
Ohio average63/100
Do you have something to look forward to most days?
This facility75/100
Ohio average77/100
Do you like the activities here?
This facility80/100
Ohio average83/100
Do you have enough opportunities to go on outings and special events?
This facility86/100
Ohio average73/100
Are you able to do the activities offered here, if you want?
This facility88/100
Ohio average93/100
Do you usually enjoy how you spend your time?
This facility88/100
Ohio average87/100
Do you feel included in life here?
This facility88/100
Ohio average89/100
Do you have plenty of opportunities to do things that are meaningful to you?
This facility94/100
Ohio average83/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
Does the menu change often enough?
This facility83/100
Ohio average77/100
Do you get enough to eat here?
This facility88/100
Ohio average95/100
Do you have input on the food that is served?
This facility90/100
Ohio average68/100
Do you look forward to mealtimes?
This facility93/100
Ohio average80/100
Do you like the food here?
This facility94/100
Ohio average81/100
Do you get enough fresh food options here?
This facility100/100
Ohio average81/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Family satisfaction survey results
The Scripps Gerontology Center at Miami University conducts a satisfaction survey among residents' family members, friends and guardians to assess quality of care and life.
Average score
85 / 100
Ohio average: 77 / 100
Latest survey results
Care and services
86 / 100
Ohio average: 80 / 100
Environment
77 / 100
Ohio average: 78 / 100
Moving in
92 / 100
Ohio average: 85 / 100
Facility culture
90 / 100
Ohio average: 78 / 100
Caregivers
87 / 100
Ohio average: 78 / 100
Spending time
79 / 100
Ohio average: 68 / 100
Meals and dining
85 / 100
Ohio average: 67 / 100
How often family visits residents at StoryPoint Waterville
Profile of respondents of this survey
Daily
0.0
Several times a week
40.0
Once a week
40.0
Two to three times a month
20.0
Once a month
0.0
Few times a year
0.0
How to read these results
100=Definitely Yes, 67=Probably Yes, 33=Probably No, 0=Definitely No
Does this living arrangement help the resident maintain their independence?:
This facility80/100
Ohio average84/100
Do you have enough opportunities for input into decisions about your resident’s care?:
This facility90/100
Ohio average78/100
Do you get enough information to make decisions with or about your resident?:
This facility88/100
Ohio average77/100
Scores represent percent of positive responses for each item based on the latest Family Satisfaction Survey results
How to read these results
100=Definitely Yes, 67=Probably Yes, 33=Probably No, 0=Definitely No
Is the residential care facility thoroughly clean?:
This facility88/100
Ohio average83/100
Can the resident get outside often enough?:
This facility61/100
Ohio average74/100
Are the resident’s belongings safe?:
This facility73/100
Ohio average79/100
Scores represent percent of positive responses for each item based on the latest Family Satisfaction Survey results
How to read these results
100=Definitely Yes, 67=Probably Yes, 33=Probably No, 0=Definitely No
When the resident moved in, were you given thorough information to help you know
This facility—/100
Ohio average—/100
what to expect?:
This facility91/100
Ohio average85/100
Was the resident given a thorough orientation to residential care?:
This facility84/100
Ohio average80/100
Did you feel warmly welcomed as a new family member?:
This facility97/100
Ohio average90/100
Scores represent percent of positive responses for each item based on the latest Family Satisfaction Survey results
How to read these results
100=Definitely Yes, 67=Probably Yes, 33=Probably No, 0=Definitely No
Are you encouraged to speak up when you have a problem?:
This facility91/100
Ohio average83/100
Are your concerns addressed in a timely way?:
This facility88/100
Ohio average78/100
Are you kept well informed about how things are going with your resident?:
This facility82/100
Ohio average76/100
Do the staff seem happy to work at the residential care facility?:
This facility88/100
Ohio average77/100
Do the staff go above and beyond to give your resident a good life?:
This facility94/100
Ohio average76/100
Do you feel confident that staff would help your resident beyond their personal care
This facility—/100
Ohio average—/100
needs if you could not (eg, paperwork, purchasing clothing)?:
This facility95/100
Ohio average69/100
Do you have peace of mind about the care your resident is getting when you aren’t at
This facility—/100
Ohio average—/100
the residential care facility?:
This facility91/100
Ohio average82/100
Would you highly recommend this residential care facility to a family member or friend?:
This facility94/100
Ohio average79/100
Scores represent percent of positive responses for each item based on the latest Family Satisfaction Survey results
How to read these results
100=Definitely Yes, 67=Probably Yes, 33=Probably No, 0=Definitely No
Do you feel confident the staff is knowledgeable about the resident’s medical
This facility—/100
Ohio average—/100
condition(s) and treatment(s)?:
This facility94/100
Ohio average79/100
Do the staff know what the resident likes and doesn’t like?:
This facility88/100
Ohio average79/100
Do the staff regularly check to see if the resident needs anything?:
This facility84/100
Ohio average77/100
Have you gotten to know the staff who care for your resident?:
This facility88/100
Ohio average78/100
Do the staff encourage your resident to be as independent as they are able to be?:
This facility82/100
Ohio average82/100
Do you feel confident staff would come quickly anytime your resident needed help?:
This facility85/100
Ohio average77/100
Scores represent percent of positive responses for each item based on the latest Family Satisfaction Survey results
How to read these results
100=Definitely Yes, 67=Probably Yes, 33=Probably No, 0=Definitely No
Does the resident have something enjoyable to look forward to most days?:
This facility79/100
Ohio average71/100
Do the staff do a good job keeping the resident connected to the community?:
This facility88/100
Ohio average72/100
Does the resident have plenty of opportunities to do things that are meaningful to them?:
This facility84/100
Ohio average71/100
Does the residential care facility have enough opportunities for your resident to go on
This facility—/100
Ohio average—/100
special outings and events?:
This facility70/100
Ohio average63/100
Does the resident like the provided activities?:
This facility95/100
Ohio average69/100
Does the residential care facility provide things the resident enjoys doing on the
This facility—/100
Ohio average—/100
weekend?:
This facility78/100
Ohio average56/100
Do you have plenty of opportunities to be involved in the residential care facility?:
This facility73/100
Ohio average72/100
Scores represent percent of positive responses for each item based on the latest Family Satisfaction Survey results
How to read these results
100=Definitely Yes, 67=Probably Yes, 33=Probably No, 0=Definitely No
Is there a lot of variety in the meals?:
This facility91/100
Ohio average70/100
Are you included in mealtimes if you want to be?:
This facility78/100
Ohio average65/100
Is the food good?:
This facility89/100
Ohio average68/100
Scores represent percent of positive responses for each item based on the latest Family Satisfaction Survey results
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Private / Semi-Private Rooms
Places of interest near StoryPoint Waterville
19.7 miles from city center
1470 Pray Blvd, Waterville, OH 43566
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