Inspection Reports for
The Cottages at Garden Grove, A Skilled Nursing Community
5460 Meltzer Court, Cicero, NY, 13039
Back to Facility Profile8 Reports
Inspection Report — May 1, 2026
Complaint Investigation State
Date: May 1, 2026
Visit Reason
State-compiled facility profile showing 7 inspections from 2023 to 2026 with citation and complaint history, enforcement actions, and severity details.
Complaint Details
The state logged 49 complaints about this facility; 16 led to on-site inspections. Complaint surveys occurred on November 19, 2025; April 1, 2025; May 2, 2024; and June 28, 2023 with citations issued and some corrected.
Findings
Across 7 inspections, 44 citations were issued including 26 standard health and 18 life safety code citations. The facility had 49 complaints with 16 on-site inspections and 2 enforcement actions totaling $10,000 in fines.
Citations (28)
Baseline Care Plan: Standard Health Citation for quality of care with pattern scope and not yet corrected.
Food Procurement, store/prepare/serve-sanitary: Standard Health Citation for quality of care with isolated scope and not yet corrected.
Free Of Accident Hazards/supervision/devices: Standard Health Citation for quality of care with isolated scope and not yet corrected in May 2026 inspection; also cited in April 2025 complaint survey and corrected.
Grievances: Standard Health Citation for quality of care with widespread scope and not yet corrected.
Increase/prevent Decrease In Rom/mobility: Standard Health Citation for quality of care with isolated scope and not yet corrected.
Infection Prevention & Control: Standard Health Citation for quality of care with pattern scope and not yet corrected in May 2026; also cited in July 2024 and corrected.
Quality Of Care: Standard Health Citation for quality of care with isolated scope and corrected in November 2025 complaint survey; also cited in June 2023 complaint survey and corrected.
Resident Rights/exercise Of Rights: Standard Health Citation for quality of care with isolated scope and not yet corrected.
Residents Are Free Of Significant Med Errors: Standard Health Citation for quality of care with isolated scope and not yet corrected.
Right To Survey Results/advocate Agency Info: Standard Health Citation for quality of care with pattern scope and not yet corrected.
Treatment/service For Dementia: Standard Health Citation for quality of care with isolated scope and not yet corrected.
Treatment/svcs To Prevent/heal Pressure Ulcer: Standard Health Citation for quality of care with isolated scope and not yet corrected in May 2026; also cited and corrected in July 2024.
Doors With Self-closing Devices: Life Safety Code Citation for NFPA requirements with isolated scope and not yet corrected.
Electrical Systems - Other: Life Safety Code Citation for NFPA requirements with pattern scope and not yet corrected.
Gas Equipment - Cylinder And Container Storage: Life Safety Code Citation for NFPA requirements with pattern scope and not yet corrected.
Portable Space Heaters: Life Safety Code Citation for NFPA requirements with isolated scope and not yet corrected.
Sprinkler System - Maintenance And Testing: Life Safety Code Citation for NFPA requirements with pattern scope and not yet corrected.
Utilities - Gas And Electric: Life Safety Code Citation for NFPA requirements with isolated scope and not yet corrected.
Activities Daily Living (adls)/mntn Abilities: Standard Health Citation for quality of care with isolated scope and corrected in July 2024.
Activities Meet Interest/needs Each Resident: Standard Health Citation for quality of care with isolated scope and corrected in July 2024.
ADL Care Provided For Dependent Residents: Standard Health Citation for quality of care with isolated scope and corrected in July 2024.
Investigate/prevent/correct Alleged Violation: Standard Health Citation for quality of care with isolated scope and corrected in July 2024; also cited in May 2024 complaint survey and corrected.
Nutritive Value/appear, Palatable/prefer Temp: Standard Health Citation for quality of care with isolated scope and corrected in July 2024.
Responsibilities Of Providers; Required Notif: Standard Health Citation for quality of care with scope and corrected in July 2024.
Fire Alarm System - Testing And Maintenance: Life Safety Code Citation for NFPA requirements with isolated scope and corrected in July 2024.
Hazardous Areas - Enclosure: Life Safety Code Citation for NFPA requirements with isolated scope and corrected in July 2024.
Means Of Egress - General: Life Safety Code Citation for NFPA requirements with isolated scope and corrected in July 2024.
Self-determination: Standard Health Citation for quality of care with isolated scope and corrected in April 2025 complaint survey.
Report Facts
Inspections on page: 7
Total citations: 44
Standard Health citations: 26
Life Safety Code citations: 18
Total complaints: 49
On-site inspections from complaints: 16
Complaints citations issued: 15
Enforcement actions: 2
Total fines: 10000
Inspection Report — Nov 19, 2025
Abbreviated Survey CMS
Date: Nov 19, 2025
Visit Reason
The abbreviated survey was conducted to evaluate compliance with professional standards of care, specifically regarding treatment and care related to bowel management for residents.
Findings
The facility failed to ensure timely treatment and interventions for a resident who did not have bowel movements for more than three days. The medical provider was not notified of the resident's bowel status or when bowel medication was unavailable, and the facility's bowel movement documentation and protocol were outdated and inconsistently followed.
Citations (1)
F 0684: The facility did not provide appropriate treatment and care according to orders and resident preferences. Resident #1 did not receive timely bowel interventions despite no bowel movements for multiple days, and the medical provider was not notified when bowel medications were not administered or when the resident's condition worsened.
Report Facts
Days without bowel movement: 7
Days without bowel movement: 9
Medication administration gap: 4
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Licensed Practical Nurse #6 | Licensed Practical Nurse | Documented resident's bowel status and medication administration; involved in bowel interventions. |
| Registered Nurse Unit Manager #1 | Registered Nurse Unit Manager | Documented resident's condition, hospital transfer, and post-hospital care; interviewed regarding bowel management. |
| Assistant Director of Nursing #7 | Assistant Director of Nursing | Acknowledged outdated bowel movement protocol and ongoing revision; interviewed about documentation issues. |
| Nurse Practitioner #8 | Nurse Practitioner | Expected notification of bowel interventions and outcomes; interviewed regarding clinical expectations. |
| Registered Nurse #10 | Registered Nurse | Documented resident's bowel status and interventions during the survey period. |
Inspection Report — Apr 1, 2025
Abbreviated Survey CMS
Date: Apr 1, 2025
Visit Reason
The abbreviated survey was conducted to assess compliance with resident rights and care standards, including investigation of specific incidents involving resident care refusals and supervision during care.
Findings
The facility failed to promote and facilitate resident self-determination for one resident who refused incontinence care but was provided care anyway. Additionally, the facility did not ensure adequate supervision for another resident requiring two staff during care, resulting in skin tears and an undetermined fracture.
Citations (2)
F 0561: The facility did not promote and facilitate resident self-determination through support of resident choice. Resident #1 refused incontinence care but staff continued to provide care following multiple refusals.
F 0689: The facility did not ensure adequate supervision and assistance devices to prevent accidents for Resident #2. The resident was care planned for two staff but was provided care alone, resulting in skin tears and an undetermined fracture.
Report Facts
Residents affected: 1
Residents affected: 1
Deficiency tags cited: 2
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Certified Nurse Aide #4 | Certified Nurse Aide | Named in refusal of care incident involving Resident #1 |
| Certified Nurse Aide #9 | Certified Nurse Aide | Named in inadequate supervision and skin tear incident involving Resident #2 |
| Certified Nurse Aide #10 | Certified Nurse Aide | Assisted during care of Resident #2 and noted skin tears |
| Assistant Director of Nursing | Assistant Director of Nursing | Provided interviews and progress notes related to Resident #1 and Resident #2 incidents |
| Director of Social Services | Director of Social Services | Provided interview regarding resident rights education and incident follow-up |
| Director of Nursing | Director of Nursing | Provided interview regarding staff expectations and disciplinary actions |
| Nurse Practitioner #12 | Nurse Practitioner | Provided medical evaluation notes related to Resident #2's fracture |
| Nurse Practitioner #13 | Nurse Practitioner | Provided medical evaluation notes and interview regarding Resident #2's fracture |
Inspection Report — Jul 16, 2024
Annual Inspection CMS
Date: Jul 16, 2024
Visit Reason
The inspection was a recertification and abbreviated survey conducted from 7/8/2024 to 7/16/2024 to assess compliance with regulatory requirements for The Cottages at Garden Grove, a skilled nursing community.
Findings
The facility was found deficient in multiple areas including failure to thoroughly investigate and report alleged abuse, inadequate assistance with activities of daily living, insufficient provision of meaningful activities, improper pressure ulcer care, serving food at inappropriate temperatures, and failure to maintain an effective infection prevention and control program.
Citations (7)
F 0610: The facility failed to ensure all allegations of abuse, neglect, and mistreatment were thoroughly investigated or reported to the New York State Department of Health for Resident #77. Certified Nurse Aide #1 caused a skin tear and was not immediately removed from resident care pending investigation.
F 0676: Resident #61 was not assisted with repositioning while leaning far to the right in their wheelchair, contrary to care plan and facility policy.
F 0677: Resident #100 was not assisted with removing unwanted facial hair and had unclean, untrimmed fingernails despite care plan interventions.
F 0679: Resident #120 was not offered meaningful activities that included their interests and preferences, such as classical music, socialization, and outdoor time.
F 0686: Resident #125 did not have the ordered alternating pressure overlay in place; it was found rolled up on the floor. Resident #7's wound treatments were not completed as ordered for three days due to lack of supplies.
F 0804: Food served to residents during lunch meals on 7/10/2024 and 7/15/2024 was not at palatable or safe temperatures; hot foods were below required temperatures and cold foods were above required temperatures.
F 0880: Licensed Practical Nurse #7 and Certified Nurse Aide #8 failed to perform proper hand hygiene and did not wear gowns when providing incontinence and wound care to Resident #106 on enhanced barrier precautions, risking infection transmission.
Report Facts
Deficiencies cited: 7
Temperature measurement: 130
Temperature measurement: 58
Temperature measurement: 69
Temperature measurement: 53
Temperature measurement: 52
Temperature measurement: 53
Pressure ulcer size: 1.9
Pressure ulcer size: 1.5
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Certified Nurse Aide #1 | Named in abuse allegation involving Resident #77 causing a skin tear | |
| Registered Nurse Supervisor #2 | Involved in incident report and investigation of abuse allegation for Resident #77 | |
| Director of Nursing | Responsible for investigation and reporting of abuse allegation for Resident #77 | |
| Certified Nurse Aide #12 | Interviewed regarding repositioning and assistance with Resident #61 | |
| Certified Nurse Aide #34 | Interviewed regarding personal hygiene care for Resident #100 and food service | |
| Licensed Practical Nurse #36 | Failed to complete wound treatment for Resident #7 due to lack of supplies | |
| Licensed Practical Nurse #7 | Failed to perform proper hand hygiene and glove changes during wound care for Resident #106 | |
| Certified Nurse Aide #8 | Failed to perform hand hygiene and wear gowns during care for Resident #106 on enhanced barrier precautions |
Inspection Report — May 2, 2024
Abbreviated Survey CMS
Date: May 2, 2024
Visit Reason
The abbreviated survey was conducted to review alleged violations involving mistreatment, neglect, or abuse of residents at the facility.
Findings
The facility failed to ensure all alleged violations involving mistreatment, neglect, or abuse were thoroughly investigated for 2 of 3 residents reviewed. Investigations did not adequately assess if care plans were followed, including toileting schedules and use of fall mats or sensor alarms.
Citations (1)
F 0610: The facility did not thoroughly investigate alleged mistreatment, neglect, or abuse for Resident #1 and Resident #2. Investigations lacked timely assessments, staff interviews, and review of care plan adherence related to falls and bruises.
Report Facts
Date of survey completion: May 2, 2024
Number of residents reviewed: 3
Number of residents affected: 2
Employees mentioned
| Name | Title | Context |
|---|---|---|
| registered nurse #15 | Supervisor | Named in investigation of Resident #1's bruise and fall |
| licensed practical nurse #19 | Named in investigation of Resident #1's bruise | |
| certified nurse aide #18 | Named in investigation of Resident #1's fall and bruise | |
| registered nurse #21 | Named in investigation of Resident #1's fall | |
| registered nurse #1 | Unit Manager | Named in investigation of Resident #1 and Resident #2 incidents |
| certified nurse aide #5 | Named in investigation of Resident #2 fall | |
| certified nurse aide #6 | Named in investigation of Resident #2 fall | |
| registered nurse #7 | Named in investigation of Resident #2 fall | |
| certified nurse aide #8 | Named in investigation of Resident #2 fall | |
| certified nurse aide #9 | Named in investigation of Resident #2 fall | |
| licensed practical nurse #11 | Named in investigation of Resident #2 fall | |
| Director of Nursing | Oversight of investigations and facility incident reporting |
Inspection Report — Jun 28, 2023
Abbreviated Survey CMS
Date: Jun 28, 2023
Visit Reason
The abbreviated survey was conducted to evaluate the facility's compliance with care standards following an unwitnessed fall of Resident #1 and to assess the adequacy of neurological checks and treatment provided.
Findings
The facility failed to ensure neurological checks were completed as required after Resident #1's unwitnessed fall. Documentation of neurological checks was missing despite policy requirements, and the resident experienced a significant decline and subsequent death.
Citations (1)
F 0684: The facility did not complete neurological checks as required after Resident #1's unwitnessed fall, despite policy mandating checks every 2 to 4 hours for 48 hours. Documentation of these checks was absent, and the resident's condition deteriorated leading to death.
Report Facts
Residents affected: 1
Inspection Report — Jun 10, 2022
Annual Inspection CMS
Date: Jun 10, 2022
Visit Reason
Recertification and abbreviated surveys conducted from 6/7/22 to 6/10/22 to assess compliance with regulatory requirements for a skilled nursing community facility.
Findings
The facility failed to ensure residents' rights to dignified existence, timely meal service, safe and clean environment, proper personal care, prosthetic care, food safety, dietary accommodations, and infection control practices. Multiple deficiencies were observed including unclean wheelchairs, delayed meal service, environmental maintenance issues, inadequate shaving assistance, lack of prosthetic assistance, improper food temperature and substitutions, and poor hand hygiene during medication administration and meal service.
Citations (7)
F 0550: The facility failed to ensure residents' right to a dignified existence, including unclean wheelchairs and delayed meal service for multiple residents.
F 0584: The facility failed to maintain a safe, clean, comfortable, and homelike environment with issues such as leaking dishwasher and sink, stained furniture, damaged blinds, and unpainted door frames in multiple cottages.
F 0677: The facility failed to provide necessary assistance with shaving for Resident #51 as planned, resulting in poor personal hygiene.
F 0696: The facility failed to provide appropriate care and assistance for Resident #18 to don their prosthetic limb, resulting in decreased functional mobility.
F 0804: The facility failed to ensure food and drink were palatable, attractive, and maintained at safe temperatures during meal service observations.
F 0806: The facility failed to provide food accommodations for Resident #66's gluten sensitivity, including lack of approved substitutions and absence of gluten-free bread.
F 0880: The facility failed to maintain an infection prevention and control program, with inadequate hand hygiene observed during medication administration and meal service.
Report Facts
Residents affected: 12
Residents affected: 8
Residents affected: 1
Residents affected: 1
Meal trays tested: 2
Residents affected: 1
Licensed practical nurse observed: 1
Meal observations with hand hygiene issues: 3
Employees mentioned
| Name | Title | Context |
|---|---|---|
| CNA #19 | Certified Nurse Aide | Named in wheelchair cleaning and meal service delay findings |
| RN Manager #20 | Registered Nurse Manager | Named in wheelchair cleaning, meal service delay, and dietary substitution findings |
| CNA #22 | Certified Nurse Aide | Named in meal service delay and dietary substitution findings |
| RD #21 | Registered Dietitian | Named in meal service timing and dietary substitution findings |
| LPN #7 | Licensed Practical Nurse | Named in hand hygiene deficiencies during medication administration |
| ADON | Assistant Director of Nursing | Named in hand hygiene deficiencies during meal service |
| Food Service Director | Named in food temperature and dietary substitution findings | |
| PT #14 | Physical Therapist | Named in prosthetic care findings |
Inspection Report — Nov 5, 2019
Annual Inspection CMS
Date: Nov 5, 2019
Visit Reason
The inspection was a recertification survey to assess compliance with regulatory requirements for a skilled nursing community facility.
Findings
The facility was found deficient in multiple areas including failure to promptly resolve a resident's grievance regarding missing personal property, inadequate provision of meaningful activities for residents, improper drug storage and labeling, and unsafe food handling and storage practices.
Citations (4)
F 0585: The facility did not make prompt efforts to resolve a resident's grievance regarding missing personal property, including lack of investigation and staff interviews.
F 0679: The facility did not ensure all residents were provided meaningful activities designed to meet their interests and support their mental, physical, and psychosocial well-being.
F 0761: The facility did not maintain drug and biological storage and labeling in accordance with professional standards, including unlabeled influenza vaccine vial, expired medications, and improper narcotic storage.
F 0812: The facility did not store, prepare, distribute, and serve food in accordance with professional standards, including unlabeled and expired food items and improper glove use by staff serving food.
Report Facts
Residents reviewed for activities: 6
Residents affected: 1
Residents affected: 2
Residents affected: 1
Cottages inspected for food safety: 2
Employees mentioned
| Name | Title | Context |
|---|---|---|
| LPN #12 | Licensed Practical Nurse | Named in medication storage and labeling deficiencies including unlabeled medication and expired drugs. |
| RN Unit Manager #17 | Registered Nurse Unit Manager | Involved in grievance investigation and medication storage oversight. |
| Social Worker #18 | Social Worker | Involved in grievance investigation and communication with police. |
| Director of Nursing (DON) #14 | Director of Nursing | Oversight of medication storage policies and grievance follow-up. |
| CNA #1 | Certified Nurse Aide | Observed with improper glove use during food service. |
| Director of Therapeutic Recreation | Director of Therapeutic Recreation | Interviewed regarding lack of meaningful activities for residents. |
| Food Service Director | Food Service Director | Interviewed regarding food storage and safety practices. |
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