Inspection Reports for The Cottages of Carmel

The inspection was an unannounced required annual inspection conducted to evaluate compliance with licensing requirements at the facility.

The facility was found to be clean, in good repair, and compliant with safety and health regulations. No deficiencies were issued during this inspection. Residents and staff files were reviewed and found to be up to date. An exit interview was conducted with the SEA.

The visit was an unannounced complaint investigation conducted in response to a complaint received on 2025-08-21 regarding allegations that untrained staff were allowed to work independently with dementia care residents and that the facility did not have a certified administrator on the premises.

The investigation found that staff had completed required training and the facility provided files of a certified administrator. There was insufficient evidence to substantiate the allegations, and no deficiencies were cited during the visit.

The allegations were unsubstantiated due to lack of preponderance of evidence to prove the alleged violations did or did not occur.

The inspection was an unannounced complaint investigation visit triggered by a complaint received on 2025-07-07 regarding allegations of unmet resident toileting needs, delayed medical attention, and non-adherence to infection control protocols.

The investigation found no evidence to substantiate the allegations. Observations and interviews indicated residents' toileting needs were met, medical attention was timely, and infection control protocols were adhered to with adequate PPE and up-to-date infection control files.

The complaint investigation was unsubstantiated as there was insufficient evidence to prove the alleged violations occurred.

An unannounced complaint investigation was conducted following a complaint received on 2025-05-13 alleging inadequate supervision resulting in sexual behavior among residents, failure to notify authorized representatives of incidents, pest control issues, and unsanitary conditions.

The investigation found no preponderance of evidence to substantiate the allegations. Staff intervened in a reported incident, notified responsible parties, maintained pest control services, and kept the facility clean and sanitary. No deficiencies were cited during the visit.

The complaint was unsubstantiated. Allegations included inadequate supervision leading to sexual behavior among residents, failure to notify authorized representatives, pest control issues, and unsanitary conditions. The investigation found staff had intervened appropriately, notified responsible parties, and maintained sanitary conditions.

An unannounced complaint investigation was conducted following a complaint received on 2025-06-02 regarding multiple allegations including facility odor, staff leaving residents sleeping in common areas, lack of assistance with changing into sleeping clothes, disrespectful staff behavior, and improper food storage.

The investigation found no substantiated violations related to the allegations. Observations, interviews, and record reviews indicated the facility was clean, residents were appropriately assisted and treated with respect, and food was properly stored. No deficiencies were cited during the visit.

The complaint investigation was unsubstantiated as there was insufficient evidence to prove the alleged violations occurred. Allegations included facility malodor, residents left sleeping in common areas, lack of assistance with sleeping clothes, disrespectful staff, and improper food storage.

The inspection was an announced pre-licensing visit conducted to evaluate the facility for licensing approval.

The facility was toured inside and outside, with no deficiencies observed. All required furnishings, safety equipment, and postings were in place and functioning properly.