Total health inspections
9
Louisiana average 6.5
Last Health inspection on May 2025
Mostly short-term rehab stays
Most residents typically stay for a few weeks or months before returning home or moving on.
The Glen Retirement System
Senior Living Home
The Glen Retirement System
Senior Living Home
Overview of The Glen Retirement System
Peacefully nestled in the idyllic neighborhood of Shreveport, LA, The Glen Retirement System is an exceptional community that offers independent living, assisted living, memory care, and skilled nursing. With two distinct independent living residences, the community features a variety of specially designed accommodations for residents’ comfort and convenience. Here, residents enjoy a hassle-free lifestyle with housekeeping and maintenance services.
A carefully curated calendar of exciting events and enriching programs is conducted, encouraging residents to interact with their surroundings and live actively. Residents also enjoy a variety of dining options with multiple dining venues that aim to satisfy their dietary needs and preferences. The community is equipped with many state-of-the-art amenities, creating the ideal setting for the finest retirement experience.
Cynthia Reese serves as the Director of Clinical Operations and Administrator of Village Health Care at The Glen Retirement System. She oversees clinical services and operations, ensuring high-quality care and a supportive environment for residents. Cynthia's leadership is integral to maintaining the community’s commitment to exceptional health care and resident well-being.
Quality ratings
Official CMS rating based on health inspections, staffing and quality measures.
Official CMS rating based on deficiencies found during state health inspections.
Official CMS rating based on nurse staffing hours per resident per day.
Official CMS rating based on clinical outcomes for residents.
Nursing care per resident
Average daily nursing hours per resident (adjusted for acuity). Higher values indicate more nursing time per resident.
Capacity and availability
Medium-capacity home
Offers a balance of services and community atmosphere.
Total beds
126
This home usually has availability
Lower occupancy suggests more openings may be available.
Occupancy rate
63.8%
Residents per day (avg)
93
Occupancy rate
63.8%
Residents per day (avg)
93
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Short stays
Recovery
Medicare-covered care
Breakdown by payment type
Medicare
72% of new residents, usually for short-term rehab.
Typical stay
1 - 2 months
Private pay
25% of new residents, often for short stays.
Typical stay
1 years
Medicaid
4% of new residents, often for long-term daily care.
Typical stay
3 - 4 years
Finances and operations
Voluntary non-profit home
Other
Home revenue
$11.3M
Surplus of revenue
$185.2K
Voluntary non-profit home
Other
Home revenue
$11,322,886.00
Surplus of revenue
$185,220.00
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$4.4M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$6.8M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$11.1M
Walk Score: 27 / 100
Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
About this community
Care Services
Nursing Services
Memory Care
Independent Living
Skilled Nursing
Licensed Nurses/CNAs
24-Hour Staffing
All Levels of Care
Programs & Activities
Specific Programs
Independent Living, Assisted Living, Skilled Nursing, Memory Care, Community Calendars, Dining, Wellness, Photo Gallery, Community Outreach Programs, Volunteer
Dining & Nutrition
Food Description
Residents enjoy a maintenance-free lifestyle with access to daily meals.
Meals Included
Yes
What does this home offer?
Housing Options: Studio / 1 Bed / 2 Bed
Building Type: 3-story
Dining Services
Social and Recreational Activities
Exercise Programs
Swimming Pool
Parking Available
Types of Care at The Glen Retirement System
Independent Living
Assisted Living
Memory Care
Compare Senior Living around Shreveport
The information below is reported by the Louisiana Department of Health, Health Standards Section.
The Oaks of Louisiana
-89%
+34%
-25%
SNF
Nursing Home 24/7 care needed
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
IL
Independent Living For self-sufficient seniors seeking community and minimal assistance.
Shreveport
160
No
A+
15
BLANCHARD, PIERRE
54.0%
$13,152,008.00
$5,275,787.00
40.1%
78.60
5.5363
19
-89%+34%-25%Studio / 1 Bed / 2 Bed
The Glen Retirement System
+34%
+17%
-11%
SNF
Nursing Home 24/7 care needed
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
IL
Independent Living For self-sufficient seniors seeking community and minimal assistance.
MC
Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.
Shreveport (Ellerbe Woods)
126
No
-
27
WILLIAMS, DEBRA
63.8%
$9,775,364.00
$4,384,376.00
44.9%
92.80
4.8475
20
+34%+17%-11%Studio / 1 Bed / 2 Bed
Cedar Hills Senior Apartments
IL
Independent Living For self-sufficient seniors seeking community and minimal assistance.
Shreveport (Cedar Grove, Lynbrook)
-
No
-
37
-
-
-
-
-
-
-
-
-
-
Studio / 1 Bed
Jordan Square Senior Apartments
IL
Independent Living For self-sufficient seniors seeking community and minimal assistance.
Shreveport (Highland, Stoner Hill)
-
No
-
53
-
-
-
-
-
-
-
-
-
-
Studio / 1 Bed / 2 Bed
Wellington Square Senior Apartments
IL
Independent Living For self-sufficient seniors seeking community and minimal assistance.
Shreveport (Country Club Hills, Lakeshore Shopping)
-
Yes
-
60
-
-
-
-
-
-
-
-
-
-
Studio / 1 Bed / 2 Bed
The Oaks of Louisiana
Type of care:
SNF
AL
IL
Community:
Shreveport
Bed Count:
160
Pets Allowed:
No
Operator:
BLANCHARD, PIERRE
CCN:
195597
Occupancy:
54.0%
Home Revenue:
$13,152,008.00
Payroll Costs:
$5,275,787.00
Payroll %:
40.1%
Avg Residents/Day:
78.60
Overall Rating:
Adj Nurse Hours:
5.5363
Health Insp Rating:
Staffing Rating:
QM Rating:
Citations:
19
RN share vs State Avg:
-89%
-89%
Staffing vs State Avg:
+34%
+34%
Occupancy vs State Avg:
-25%
-25%
Bed Options:
Studio / 1 Bed / 2 Bed
The Glen Retirement System
Type of care:
SNF
AL
IL
MC
Community:
Shreveport (Ellerbe Woods)
Bed Count:
126
Pets Allowed:
No
Operator:
WILLIAMS, DEBRA
CCN:
195533
Occupancy:
63.8%
Home Revenue:
$9,775,364.00
Payroll Costs:
$4,384,376.00
Payroll %:
44.9%
Avg Residents/Day:
92.80
Overall Rating:
Adj Nurse Hours:
4.8475
Health Insp Rating:
Staffing Rating:
QM Rating:
Citations:
20
RN share vs State Avg:
+34%
+34%
Staffing vs State Avg:
+17%
+17%
Occupancy vs State Avg:
-11%
-11%
Bed Options:
Studio / 1 Bed / 2 Bed
Places of interest near The Glen Retirement System
10.2 miles from city center
403 E Flournoy Lucas Rd, Shreveport, LA 71115
Calculate Travel Distance to The Glen Retirement System
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Staffing Data
Source: CMS Payroll-Based Journal (Q2 2025)
163
Total Staff
101
Employees
62
Contractors
43,052
Total Hours (Quarter)
60
Avg Staff/Day
7.9
Avg Shift (hrs)
Nursing Staff Breakdown
| Role ⓘ | Count ⓘ | Avg Shift (hrs) ⓘ | Uses Contractors? ⓘ |
|---|---|---|---|
| Registered Nurse | 10 | 7.4 | Yes |
| Licensed Practical Nurse | 37 | 10.4 | Yes |
| Certified Nursing Assistant | 95 | 7.5 | Yes |
Staff by Category
Administration ⓘ
2 staff
7.2hs shift avg
Nursing Staff ⓘ
142 staff
8.1hs shift avg
Physicians & Practitioners ⓘ
2 staff
7.9hs shift avg
Therapy Services ⓘ
12 staff
6hs shift avg
Activities & Recreation ⓘ
0 staff
0hs shift avg
Social Services ⓘ
3 staff
5.9hs shift avg
Dietary Services ⓘ
1 staff
7.5hs shift avg
Other Services ⓘ
1 staff
7.5hs shift avg
Contractor Analysis
15.5%
of total hours from contractors
6,673 contractor hours this quarter
Licensed Practical Nurse: 18
Certified Nursing Assistant: 27
Respiratory Therapy Technician: 3
Registered Nurse: 1
Qualified Social Worker: 3
Occupational Therapy Aide: 1
Speech Language Pathologist: 3
Physical Therapy Assistant: 3
Occupational Therapy Assistant: 1
Physical Therapy Aide: 1
Medical Director: 1
| Role ⓘ | Employees ⓘ | Contractors ⓘ | Total Staff ⓘ | Total Hours ⓘ | Days Worked ⓘ | % of Days ⓘ | Avg Shift (hrs) ⓘ |
|---|---|---|---|---|---|---|---|
| Certified Nursing Assistant | 68 | 27 | 95 | 27,276 | 91 | 100% | 7.5 |
| Licensed Practical Nurse | 19 | 18 | 37 | 10,087 | 91 | 100% | 10.4 |
| Registered Nurse | 9 | 1 | 10 | 1,264 | 89 | 98% | 7.4 |
| Speech Language Pathologist | 0 | 3 | 3 | 826 | 66 | 73% | 6.6 |
| Dietitian | 1 | 0 | 1 | 464 | 62 | 68% | 7.5 |
| Administrator | 1 | 0 | 1 | 448 | 56 | 62% | 8 |
| Mental Health Service Worker | 1 | 0 | 1 | 435 | 58 | 64% | 7.5 |
| Physical Therapy Assistant | 0 | 3 | 3 | 419 | 63 | 69% | 5.9 |
| Respiratory Therapy Technician | 0 | 3 | 3 | 404 | 67 | 74% | 6 |
| Nurse Practitioner | 1 | 0 | 1 | 395 | 50 | 55% | 7.9 |
| Qualified Social Worker | 0 | 3 | 3 | 381 | 65 | 71% | 5.9 |
| Physical Therapy Aide | 0 | 1 | 1 | 339 | 58 | 64% | 5.9 |
| Clinical Nurse Specialist | 1 | 0 | 1 | 192 | 24 | 26% | 8 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 52 | 13 | 14% | 4 |
| Occupational Therapy Aide | 0 | 1 | 1 | 52 | 13 | 14% | 4 |
| Medical Director | 0 | 1 | 1 | 20 | 9 | 10% | 2.2 |
Health Inspection History
Inspections
Total health citations
20
Citations per inspection
2.22
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
13 of 20 citations resulted from standard inspections; and 7 of 20 resulted from complaint investigations.
Breakdown of citation severity (last 3 years)
Critical Health citations
0
0
100% better than Louisiana averageLouisiana average: 1.1
Serious Health citations
0
0
100% better than Louisiana averageLouisiana average: 0.5
0 critical citations
0 serious citations
20 moderate citations
0 minor citations
Citations history (last 3 years)
Abuse/Neglect moderate citation
May 15, 2025
Corrected
Abuse/Neglect moderate citation
May 15, 2025
Corrected
Environmental moderate citation
May 15, 2025
Corrected
Pharmacy moderate citation
May 15, 2025
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Ownership: Non-Profit Corporation
Resident Census by Payment Source
89
Total Residents
Medicare
6
(6.7%)
ⓘ
Medicaid
39
(43.8%)
ⓘ
Private Pay/Other
44
(49.4%)
ⓘ
Specialized Care Beds
37
Total Specialty Beds
29.4%
of Bed Capacity
37
Alzheimer's / Dementia Beds ⓘ
29.4%
Programs & Services
Residents' Group
ⓘ
CCRC
ⓘ
Family Engagement
Active councils help families stay involved in care decisions and facility operations.
Active
Resident Council
ⓘ
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
17.5
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
17.5
50% worse than Louisiana averageLouisiana average: 11.7
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
30.4
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
30.4
49% worse than Louisiana averageLouisiana average: 20.4
Long-stay resident measures
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
31.1%
Percent of long-stay residents whose need for help with daily activities has increased
31.1%
51% worse than Louisiana averageLouisiana average: 20.5%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
45.6%
Percent of long-stay residents whose ability to move independently worsened
45.6%
94% worse than Louisiana averageLouisiana average: 23.5%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
14.4%
Percent of low risk long-stay residents who lose control of their bowels or bladder
14.4%
16% better than Louisiana averageLouisiana average: 17.1%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
3.6%
Percent of long-stay residents experiencing one or more falls with major injury
3.6%
5% worse than Louisiana averageLouisiana average: 3.5%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
3.4%
Percent of long-stay high risk residents with pressure ulcers
3.4%
47% better than Louisiana averageLouisiana average: 6.4%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
1.4%
Percent of long-stay residents with a urinary tract infection
1.4%
51% better than Louisiana averageLouisiana average: 2.7%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
4.0%
Percent of long-stay residents who lose too much weight
4.0%
23% better than Louisiana averageLouisiana average: 5.1%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
1.0%
Percent of long-stay residents who have depressive symptoms
1.0%
37% better than Louisiana averageLouisiana average: 1.6%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
23.2%
Percent of long-stay residents who received an antipsychotic medication
23.2%
13% worse than Louisiana averageLouisiana average: 20.4%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
57.6%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
57.6%
37% worse than Louisiana averageLouisiana average: 91.5%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
88.4%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
88.4%
7% worse than Louisiana averageLouisiana average: 94.9%
Short-stay resident measures
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
69.1%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
69.1%
16% worse than Louisiana averageLouisiana average: 82.5%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
0.5%
Percent of short-stay residents who newly received an antipsychotic medication
0.5%
84% better than Louisiana averageLouisiana average: 3.1%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
52.3%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
52.3%
31% worse than Louisiana averageLouisiana average: 76.2%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Financial Trends
Historical financial and operational data for The Glen Retirement System based on CMS SNF Cost Reports.
Occupancy Rate
63.8%
↑ 2.2pp vs 2023
Net Income
$185,220
↑ ~$2.0M vs 2023
Total Payroll
$6,145,211
↑ ~$505K vs 2023
Profit Margin
1.9%
↑ 22.3pp vs 2023
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