Inspection Reports for The Hacienda at the River
2720 E River Rd, Tucson, AZ 85718, AZ, 85718
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20
15
10
5
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Inspection Report
Complaint Investigation
Capacity: 84
Deficiencies: 18
Sep 29, 2025
Visit Reason
State-compiled facility profile showing 4 inspections from 2023-10-17 to 2025-09-29 with deficiency history and complaint investigations.
Findings
Across all inspections, multiple deficiencies were identified primarily related to incomplete or unsigned service plans, inadequate documentation, failure to maintain proper environmental and safety standards, and lapses in compliance with regulatory requirements. Some inspections found no deficiencies, while others cited repeated issues from prior inspections.
Complaint Details
The page includes complaint investigations conducted on 2023-10-17, 2024-06-07, 2024-08-30, and 2025-09-29. The most recent complaint investigation on 2025-09-29 found no deficiencies. Earlier complaint investigations identified multiple deficiencies and compliance issues.
Deficiencies (18)
| Description |
|---|
| A. Except as required in subsection (B), a manager shall ensure that a resident has a written service plan that: 5. When initially developed and when updated, is signed and dated by: a. The resident or resident's representative; b. The manager; c. If a review is required in subsection (A)(3)(d), the nurse or medical practitioner who reviewed the service plan; and d. If a review is required in subsection (A)(3)(e)(ii), the medical practitioner or behavioral health professional who reviewed the service plan. |
| C. In addition to the requirements in R9-10-808(A)(3), a manager shall ensure that the service plan for a resident receiving directed care services includes: 6. Documentation: a. Of the resident's weight, or b. From a medical practitioner stating that weighing the resident is contraindicated; and |
| A. A governing authority shall: 9. Ensure compliance with A.R.S. § 36-411. |
| E. A manager shall ensure that, unless otherwise stated: 1. Documentation required by this Article is provided to the Department within two hours after a Department request; and |
| J. If a manager has a reasonable basis, according to A.R.S. § 46-454 , to believe abuse, neglect or exploitation has occurred on the premises or while a resident is receiving services from an assisted living facility's manager, caregiver, or assistant caregiver, the manager shall: 1. If applicable, take immediate action to stop the suspected abuse, neglect, or exploitation; 2. Report the suspected abuse, neglect, or exploitation of the resident according to A.R.S. § 46-454; 3. Document: a. The suspected abuse, neglect, or exploitation; b. Any action taken according to subsection (J)(1); and c. The report in subsection (J)(2); 4. Maintain the documentation in subsection (J)(3) for at least 12 months after the date of the report in subsection(J)(2); 5. Initiate an investigation of the suspected abuse, neglect, or exploitation and document the following information within five working days after the report required in subsection (J)(2): a. The dates, times, and description of the suspected abuse, neglect, or exploitation; b. A description of any injury to the resident related to the suspected abuse or neglect and any change to the resident's physical, cognitive, functional, or emotional condition; c. The names of witnesses to the suspected abuse, neglect, or exploitation; and d. The actions taken by the manager to prevent the suspected abuse, neglect, or exploitation from occurring in the future; and 6. Maintain a copy of the documented information required in subsection (J)(5) for at least 12 months after the date the investigation was initiated. |
| A. Except as required in subsection (B), a manager shall ensure that a resident has a written service plan that: 3. Includes the following: c. The amount, type, and frequency of assisted living services being provided to the resident, including medication administration or assistance in the self-administration of medication; |
| A. Except as required in subsection (B), a manager shall ensure that a resident has a written service plan that: 4. Is reviewed and updated based on changes in the requirements in subsections (A)(3)(a) through (f): b. As follows: iii. At least once every three months for a resident receiving directed care services; and |
| A. Except as required in subsection (B), a manager shall ensure that a resident has a written service plan that: 5. When initially developed and when updated, is signed and dated by: a. The resident or resident's representative; b. The manager; c. If a review is required in subsection (A)(3)(d), the nurse or medical practitioner who reviewed the service plan; and d. If a review is required in subsection (A)(3)(e)(ii), the medical practitioner or behavioral health professional who reviewed the service plan. |
| C. A manager shall ensure that: 1. A caregiver or an assistant caregiver: g. Documents the services provided in the resident's medical record; and |
| C. In addition to the requirements in R9-10-808(A)(3), a manager shall ensure that the service plan for a resident receiving directed care services includes: 6. Documentation: a. Of the resident's weight, or b. From a medical practitioner stating that weighing the resident is contraindicated; and |
| F. When medication is stored by an assisted living facility, a manager shall ensure that: 1. Medication is stored in a separate locked room, closet, cabinet, or self-contained unit used only for medication storage; |
| C. A manager shall ensure that food is obtained, prepared, served, and stored as follows: 4. Potentially hazardous food is maintained as follows: a. Foods requiring refrigeration are maintained at 41° F or below; and |
| C. A manager shall ensure that food is obtained, prepared, served, and stored as follows: 5. A refrigerator used by an assisted living facility to store food or medication contains a thermometer, accurate to plus or minus 3° F, placed at the warmest part of the refrigerator; |
| A. A manager shall ensure that: 3. Documentation of the disaster plan review required in subsection (A)(2) includes: a. The date and time of the disaster plan review; b. The name of each employee or volunteer participating in the disaster plan review; c. A critique of the disaster plan review; and d. If applicable, recommendations for improvement; |
| A. A manager shall ensure that: 4. A disaster drill for employees is conducted on each shift at least once every three months and documented; |
| A. A manager shall ensure that: 5. An evacuation drill for employees and residents: a. Is conducted at least once every six months; and |
| A. A manager shall ensure that: 6. Hot water temperatures are maintained between 95º F and 120º F in areas of an assisted living facility used by residents; |
| A. A manager shall ensure that: 14. If pets or animals are allowed in the assisted living facility, pets or animals are: b. Licensed consistent with local ordinances; and |
Report Facts
Inspections on page: 4
Total deficiencies: 18
Complaint inspections: 4
Total capacity: 84
Notice
Deficiencies: 0
Jul 2, 2024
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Enforcement action notice detailing a completed enforcement action with invoice and payment schedule for HACIENDA AT THE RIVER.
Findings
This document provides details of an enforcement action including invoice number, payment status, and dates related to the enforcement process.
Report Facts
Total fines: 1500
Inspection Report
Enforcement
Deficiencies: 2
Jun 7, 2024
Visit Reason
The inspection was conducted to address regulatory compliance issues at Hacienda At The River, resulting in enforcement actions due to deficiencies found during the inspection.
Findings
The facility was found to have repeat deficiencies related to service plan documentation and directed care services, posing risks to residents. Civil fines totaling $1500 were assessed for these violations.
Deficiencies (2)
| Description |
|---|
| The manager failed to ensure a resident had a written service plan signed and dated by the resident or representative, manager, and nurse when initially developed and updated. |
| The manager failed to ensure the service plan for a resident receiving directed care services included documentation of the resident's weight or a medical practitioner's statement regarding weighing contraindications. |
Report Facts
Civil fines total amount: 1500
Civil fine amount: 750
Civil fine amount: 750
Inspection Report
Enforcement
Deficiencies: 0
Nov 7, 2023
Visit Reason
State-compiled enforcement action report for HACIENDA AT THE RIVER detailing enforcement action #00112223 with payment and completion status.
Findings
The report documents an enforcement action completed with a penalty payment of $1,500.00 and no additional deficiencies or inspection findings detailed on the page.
Report Facts
Total fines: 1500
Inspection Report
Enforcement
Deficiencies: 5
Oct 17, 2023
Visit Reason
The inspection was conducted to address regulatory compliance issues at Hacienda At The River, resulting in enforcement actions and civil fines for repeated deficiencies.
Findings
The facility was found to have multiple repeat deficiencies related to health and safety, including failure to ensure compliance with personnel practices, service plan documentation, medication storage, and disaster drills. Civil fines totaling $1,500 were assessed.
Deficiencies (5)
| Description |
|---|
| The governing authority failed to ensure compliance with A.R.S. § 36-411 for two of seven personnel members sampled. |
| The manager failed to ensure a resident had a written service plan signed and dated by required parties for three of six residents sampled. |
| The manager failed to ensure the service plan for a resident receiving directed care services included required documentation for three residents. |
| The manager failed to ensure that medication was stored in a separate locked room, closet, cabinet, or self-contained unit used only for medication storage. |
| The manager failed to ensure a disaster drill for employees was conducted on each shift at least once every three months and documented. |
Report Facts
Civil fines total amount: 1500
Personnel members sampled: 7
Residents sampled: 6
Residents sampled: 3
Civil fines per violation: 250
Civil fine for medication storage violation: 500
Employees Mentioned
| Name | Title | Context |
|---|---|---|
| Tiffany Slater | Bureau Chief | Attended enforcement agreement meeting |
| Thomas Salow | Assistant Director | Attended enforcement agreement meeting |
| Cindy Graham | Deputy Bureau Chief | Attended enforcement agreement meeting |
| Aaron Telles | Compliance Officer Supervisor | Attended enforcement agreement meeting |
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