The Hacienda at the River
Senior Living, Independent Living, Assisted Living & Memory Care · Tucson, AZ
The Hacienda at the River
Senior Living, Independent Living, Assisted Living & Memory Care · Tucson, AZ
Enjoy the best of retirement at The Hacienda at the River, a blissful retreat nestled near Rio Vista Natural Resource Park in Tucson, AZ, offering independent living. With cozy and specially designed one- and two-bedroom floor plans, residents find the accommodation that best matches their preferences. The community also provides round-the-clock associate support and housekeeping to ensure residents have a worry-free lifestyle.
Here, residents will not feel lonely with state-of-the-art amenities, including a fitness center, a spa, a heated outdoor pool, and a dedicated music program. The community also provides delightful and healthy meals to ensure a satisfactory dining experience. Residents live the best of their golden years in the community’s vibrant and welcoming environment.
84-bed community Rank #164 / 529Bed count — State benchmarkedThis home is ranked 164th out of 529 homes in Arizona. Shows this facility's certified or reported bed count compared to other Arizona SNFs. Larger communities may offer more amenities, programs, and on-site services for residents and families.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A larger shared setting that may offer more common spaces and organized community services.
8 years in operation Rank #243 / 531Years in operation — State benchmarkedThis home is ranked 243rd out of 531 homes in Arizona. Shows how long this facility has been in operation compared to other Arizona SNFs. Longer operating histories may benefit residents, families, and staff.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
An established community with some operational experience and growing routines.
Walk Score: 37 / 100 Rank #403 / 819Walk Score — State benchmarkedThis home is ranked 403rd out of 819 homes in Arizona. Shows how walkable this facility's neighborhood is compared to the average Walk Score across Arizona SNFs. Higher scores benefit residents, families, and staff.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
BBB Rating: A- (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
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About this community
Facility TypeAssisted Living Center
StatusActive
IssuanceSeptember 3, 2017
ExpirationFebruary 28, 2027
License NumberAL10271C
QualificationHealth Care
The Hacienda at the River is administrated by Richard H Benner.
OwnerTUCSON HACIENDA RIVER, LLC
Staffing
Key information about the people who lead and staff this community.
ContactRichard Benner Jr
Inspection History
In Arizona, the Department of Health Services, Bureau of Long Term Care Licensing performs regular onsite inspections and investigates complaints for all licensed residential and nursing facilities.
Since 2023 · 3 years of data
23 deficiencies
4 complaints
8 inspections
Inspection Score
A composite 0–100 score combining this facility's inspections, citations, complaints, and enforcement actions relative to the Arizona state average. The score below shows how many points this facility sits above or below the typical Arizona assisted living residence score (the benchmark); higher is better.
A composite 0–100 score combining this facility's inspections, citations, complaints, and enforcement actions relative to the Arizona state average. The score below shows how many points this facility sits above or below the typical Arizona assisted living residence score (the benchmark); higher is better.
9 points below the Arizona average for assisted living residences (75/100)
Inspection score: 66 out of 100. Letter grade D. 9 points below the Arizona average for assisted living residences (75/100)
Inspection Scorecard
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Arizona state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Since 2023 vs. Arizona state average
Overall vs. AZ average
5 Worse
Metrics worse than Arizona average:
• Total deficiencies (156% above)
• Deficiencies per year (157% above)
• Deficiencies per inspection (61% above)
• Enforcement actions (344% above)
• Total inspections (60% above) 2 Better Metrics better than Arizona average:
• Total complaints (33% below)
• Complaints per year (35% below)
• Total deficiencies (156% above)
• Deficiencies per year (157% above)
• Deficiencies per inspection (61% above)
• Enforcement actions (344% above)
• Total inspections (60% above) 2 Better Metrics better than Arizona average:
• Total complaints (33% below)
• Complaints per year (35% below)
Latest Inspection
September 29, 2025
Complaint
No deficiencies
Deficiencies
| This Facility | AZ Average | vs. AZ Avg |
|---|---|---|---|
|
Total deficiencies
Formal regulatory issues recorded by inspectors across all inspection types.
| 23 | 9 | This facility has 156% more total deficiencies than a typical Arizona assisted living residence (23 vs. AZ avg 9).↑ 156% worse |
|
Deficiencies per year
Average deficiencies per year since 2023.
| 7.7 | 3 | This facility has 157% more deficiencies per year than a typical Arizona assisted living residence (7.7 vs. AZ avg 3).↑ 157% worse |
|
Deficiencies per inspection
Average deficiencies per inspection.
| 2.9 | 1.8 | This facility has 61% more deficiencies per inspection than a typical Arizona assisted living residence (2.9 vs. AZ avg 1.8).↑ 61% worse |
|
Enforcement actions
Formal penalties or interventions imposed by Arizona regulators — directed plans of correction, civil monetary penalties, denial of payment, or appointment of temporary management.
| 4 | 0.9 | This facility has 344% more enforcement actions than a typical Arizona assisted living residence (4 vs. AZ avg 0.9).↑ 344% worse |
Inspections
| This Facility | AZ Average | vs. AZ Avg |
|---|---|---|---|
|
Total inspections
Combined count of all routine and focused inspections. Excludes complaint investigations.
| 8 | 5 | This facility has 60% more total inspections than a typical Arizona assisted living residence (8 vs. AZ avg 5).↑ 60% worse |
Complaints & Investigations
| This Facility | AZ Average | vs. AZ Avg |
|---|---|---|---|
|
Total complaints
Formal expressions of concern made by residents, families, or staff.
| 4 | 6 | This facility has 33% fewer total complaints than a typical Arizona assisted living residence (4 vs. AZ avg 6).↓ 33% better |
|
Complaints per year
Average complaints per year since 2023.
| 1.3 | 2 | This facility has 35% fewer complaints per year than a typical Arizona assisted living residence (1.3 vs. AZ avg 2).↓ 35% better |
Inspection Reports Summary
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
- The September 29, 2025 complaint investigation found no deficiencies in three complaints reviewed on site.
- The July 22, 2024 inspection cited repeated deficiencies in resident service plan documentation and imposed a $1,500 fine.
- The October 17, 2023 inspection found 16 deficiencies involving governance, service plans, medication storage, food safety, and disaster preparedness.
What does this home offer?
Housing Options: 1 Bed / 2 Bed
Building Type: 2-story
Beauty Services
Transportation Services
Housekeeping Services
Social and Recreational Activities
Exercise Programs
Swimming Pool
Places of interest near The Hacienda at the River
5.1 miles from city center
Estimated distance in miles from Tucson's city center to The Hacienda at the River's address, calculated via Google Maps.
Calculate Travel Distance to The Hacienda at the River
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Financial Assistance for
Senior Living in Arizona
The Hacienda at the River is located in Tucson, Arizona.
Here are the financial assistance programs available to residents in Arizona.
Compare Senior Living around Catalina Foothills
The information below is reported by the Arizona Department of Health Services, Bureau of Long Term Care Licensing.
Filter by care type
| The Hacienda at the River |
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Tucson (The Villas At Hacienda Del Sol) | 84
Facility
84
AZ AVG
55
Rank
#164 / 529 | No |
37
Facility
37
AZ AVG
37
Rank
#403 / 819 | 1 Bed / 2 Bed | 8
Facility
8
AZ AVG
11
Rank
#243 / 531 | A- | Richard H Benner | 8 | 4
Facility
4
AZ AVG
6
Rank
#350 / 500 | 23
Facility
23
AZ AVG
9
Rank
#427 / 500 | 2.9
Facility
2.9
AZ AVG
1.8
Rank
#356 / 500 |
| The Lakes Apartments |
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support. | Tucson (Grant And Craycroft Shopping Center) | - | Yes |
62
Facility
62
AZ AVG
37
Rank
#130 / 819 | 1 Bed / 2 Bed | - | - | - | - | - | - | - |
Frequently Asked Questions about The Hacienda at the River
What neighborhood is The Hacienda at the River in?
The Hacienda at the River is in the The Villas At Hacienda Del Sol neighborhood of Tucson.
Who is the owner of The Hacienda at the River?
The legal owner and operator of The Hacienda at the River is Tucson Hacienda River, Llc.
Is The Hacienda at the River in a walkable area?
The Hacienda at the River has a walk score of 37. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
What is the license number of The Hacienda at the River?
According to AZ state health department records, The Hacienda at the River's license number is AL10271C.
When does The Hacienda at the River's license expire?
According to AZ state health department records, The Hacienda at the River's license expires on February 28, 2027.
Who is the administrator of The Hacienda at the River?
Richard H Benner is the administrator of The Hacienda at the River.
How many beds does The Hacienda at the River have?
The Hacienda at the River has 84 beds.
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