Facility type
Nursing Homes
Status
Active
Mix of rehab and long-term care
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Assisted Living Home
The Palms at Florence
The Palms at Florence is a nursing and rehabilitation center located in Florence, SC. It offers skilled nursing, subacute rehabilitation, restorative care, pain management, and respite services. The facility provides a warm and welcoming environment with fine dining services and various amenities.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Nursing care per resident
This shows how many total hours of nursing staff time are available per resident each day. Higher numbers usually mean more staff support.
Capacity and availability
Medium-capacity home
Offers a balance of services and community atmosphere.
Total beds
163
This home usually has limited availability
Occupancy is moderate, suggesting balanced demand.
Occupancy rate
89.4%
Residents per day (avg)
153
Occupancy rate
89.4%
Residents per day (avg)
153
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Flexible care needs
Breakdown by payment type
Medicare
38% of new residents, usually for short-term rehab.
Typical stay
1 - 2 months
Private pay
50% of new residents, often for short stays.
Typical stay
16 days
Medicaid
12% of new residents, often for long-term daily care.
Typical stay
2 years
Finances and operations
Privately-owned community
Operated by a business corporation.
Home revenue
$17.7M
Operating loss
-$148.7K
Privately-owned community
Operated by a business corporation.
Home revenue
$17,650,008.00
Operating loss
$-148,697.00
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$6.5M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$11.3M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$17.8M
163-bed community
A large-scale community that may provide a wide range of amenities, services, and structured programs.
About this community
License details
Additional licensing details
License number:
NCF-1068
CMS Certification Number:
425119
Ownership & operating entity
The Palms at Florence is administrated by BOATWRIGHT, MELISSA.
Owner name:
COMMANDER OPERATOR LLC
Care Services
Nursing Services
Rehabilitation Services
Respite Care
Skilled Nursing
Licensed Nurses/CNAs
All Levels of Care
Contact Information
Email:
[email protected]
Amenities & Lifestyle
Programs & Activities
Specific Programs
Skilled Nursing, Subacute Rehabilitation, Restorative Care, Pain Management, Respite Services
Dining & Nutrition
Food Description
Fine dining services are provided with an on-staff dietician.
Health Inspection History
Inspections
Total health inspections
3
State average N/A
Last Health inspection on Apr 2025
Total health citations
11
State average N/A
Citations per inspection
3.67
State average N/A
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
All 11 citations resulted from standard inspections.
Breakdown of citation severity (last 3 years)
Critical Health citations
0
0
In line with State averageState average: N/A
Serious Health citations
1
1
In line with State averageState average: N/A
0 critical citations
1 serious citation
10 moderate citations
0 minor citations
Citations history (last 3 years)
Pharmacy moderate citation
Issues related to medication management, including how drugs are stored, administered, and monitored.
Apr 04, 2025
Issues related to medication management, including how drugs are stored, administered, and monitored.
Apr 04, 2025
Corrected
Quality of Care moderate citation
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Apr 04, 2025
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Apr 04, 2025
Corrected
Care Planning moderate citation
Issues related to creating and updating personalized care plans for residents based on their needs and conditions.
Apr 04, 2025
Issues related to creating and updating personalized care plans for residents based on their needs and conditions.
Apr 04, 2025
Corrected
Quality of Care serious citation
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Oct 25, 2023
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Oct 25, 2023
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Compare Assisted Living around Usa The information below is reported by the South Carolina Department of Public Health, Bureau of Healthcare Quality.
The Palms at Florence
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
FLORENCE
163
No
-
-
Job Haines Home
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
HC
Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.
HC
Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
Bloomfield
40
No
85
Studio / 1 Bed / Private / Semi-Private Rooms
Village Care Homes Assisted Living – Stephen F Austin
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
Conroe
16
No
27
Private / Semi-Private Suite
Countryside Manor Assisted Living
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
Conroe
12
No
8
-
Anton’s Assisted Living
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
Boerne
10
No
-
-
Places of interest near The Palms at Florence
5115.0 miles from city center
4438 PAMPLICO HWY, FLORENCE, SC 29505-8502
Calculate Travel Distance to The Palms at Florence
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Staffing Data (Q2 2025)
This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.
Total staff
288
Employees
185
Contractors
103
Staff to resident ratio
1.96:1
0% compared with State averageState average ratio: 0:0
Avg staff/day
88
Average shift
8.1 hours
0% compared with State averageState average: 0 hours
Total staff hours (quarter)
64,753
Nursing staff breakdown
Registered Nurse
Manages medical care and health needs.
Total count
14
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.9 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.9 hoursNo contractors work on this role.
Licensed Practical Nurse
Assists with medical care and medications.
Total count
67
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.1 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.1 hoursThis role is partially covered by contractors.
Certified Nursing Assistant
Helps with daily care and mobility.
Total count
158
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.2 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.2 hoursThis role is partially covered by contractors.
Contractor staffing
Total hours from contractors
9%
5,854 contractor hours this quarter
Certified Nursing Assistant: 52
Licensed Practical Nurse: 29
Qualified Social Worker: 5
Speech Language Pathologist: 4
Respiratory Therapy Technician: 4
Physical Therapy Aide: 3
Physical Therapy Assistant: 3
Occupational Therapy Aide: 2
Medical Director: 1
Staff by category
| Certified Nursing Assistant | 106 | 52 | 158 | 32,006 | 91 | 100% | 8.2 |
| Licensed Practical Nurse | 38 | 29 | 67 | 14,203 | 91 | 100% | 9.1 |
| Clinical Nurse Specialist | 9 | 0 | 9 | 3,949 | 75 | 82% | 8.2 |
| Registered Nurse | 14 | 0 | 14 | 3,261 | 91 | 100% | 8.9 |
| Other Dietary Services Staff | 5 | 0 | 5 | 2,066 | 82 | 90% | 7.3 |
| Speech Language Pathologist | 0 | 4 | 4 | 1,319 | 65 | 71% | 7.1 |
| Nurse Aide in Training | 4 | 0 | 4 | 1,061 | 89 | 98% | 7.3 |
| RN Director of Nursing | 2 | 0 | 2 | 1,033 | 84 | 92% | 7 |
| Mental Health Service Worker | 3 | 0 | 3 | 1,029 | 68 | 75% | 8.1 |
| Physical Therapy Aide | 0 | 3 | 3 | 919 | 68 | 75% | 7.2 |
| Physical Therapy Assistant | 0 | 3 | 3 | 712 | 77 | 85% | 5.6 |
| Respiratory Therapy Technician | 0 | 4 | 4 | 604 | 78 | 86% | 4.5 |
| Dental Services Staff | 1 | 0 | 1 | 584 | 65 | 71% | 9 |
| Administrator | 1 | 0 | 1 | 504 | 63 | 69% | 8 |
| Nurse Practitioner | 1 | 0 | 1 | 488 | 65 | 71% | 7.5 |
| Qualified Social Worker | 0 | 5 | 5 | 383 | 63 | 69% | 6.1 |
| Occupational Therapy Aide | 0 | 2 | 2 | 312 | 40 | 44% | 7.8 |
| Dietitian | 1 | 0 | 1 | 292 | 46 | 51% | 6.3 |
| Medical Director | 0 | 1 | 1 | 30 | 36 | 40% | 0.8 |
158 Certified Nursing Assistant
% of Days
100%
67 Licensed Practical Nurse
% of Days
100%
9 Clinical Nurse Specialist
% of Days
82%
14 Registered Nurse
% of Days
100%
5 Other Dietary Services Staff
% of Days
90%
4 Speech Language Pathologist
% of Days
71%
4 Nurse Aide in Training
% of Days
98%
2 RN Director of Nursing
% of Days
92%
3 Mental Health Service Worker
% of Days
75%
3 Physical Therapy Aide
% of Days
75%
3 Physical Therapy Assistant
% of Days
85%
4 Respiratory Therapy Technician
% of Days
86%
1 Dental Services Staff
% of Days
71%
1 Administrator
% of Days
69%
1 Nurse Practitioner
% of Days
71%
5 Qualified Social Worker
% of Days
69%
2 Occupational Therapy Aide
% of Days
44%
1 Dietitian
% of Days
51%
1 Medical Director
% of Days
40%
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total census
147 residents
Residents by payment source
Medicare
27 residents (18.4%)
Medicaid
102 residents (69.4%)
Private pay or other
18 residents (12.2%)
Programs & Services
Residents' Group
Residents meet regularly to discuss policies, care quality, and activities
Active Resident Council
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
7.2
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
7.2
17% better than State averageState average: 8.7
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
14.6
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
14.6
5% better than State averageState average: 15.5
Long-stay resident measures
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
9.4%
Percent of long-stay residents whose need for help with daily activities has increased
9.4%
28% better than State averageState average: 13.1%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
10.5%
Percent of long-stay residents whose ability to move independently worsened
10.5%
35% better than State averageState average: 16.2%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
24.0%
Percent of low risk long-stay residents who lose control of their bowels or bladder
24.0%
41% worse than State averageState average: 17.0%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
4.6%
Percent of long-stay residents experiencing one or more falls with major injury
4.6%
56% worse than State averageState average: 3.0%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
8.4%
Percent of long-stay high risk residents with pressure ulcers
8.4%
37% worse than State averageState average: 6.1%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
0.6%
Percent of long-stay residents with a urinary tract infection
0.6%
62% better than State averageState average: 1.6%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
3.2%
Percent of long-stay residents who lose too much weight
3.2%
48% better than State averageState average: 6.2%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
4.1%
Percent of long-stay residents who have depressive symptoms
4.1%
50% worse than State averageState average: 2.8%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
18.3%
Percent of long-stay residents who received an antipsychotic medication
18.3%
26% worse than State averageState average: 14.5%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
97.8%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
97.8%
8% better than State averageState average: 90.5%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
96.2%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
96.2%
6% better than State averageState average: 90.6%
Short-stay resident measures
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
99.1%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
99.1%
25% better than State averageState average: 79.5%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
1.0%
Percent of short-stay residents who newly received an antipsychotic medication
1.0%
39% better than State averageState average: 1.7%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
87.4%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
87.4%
12% better than State averageState average: 78.0%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Penalties and fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
Total fines amount
$8K
77% lower than State averageState average: $34K
Number of fines
1
59% fewer fines than State averageState average: 2.4
Payment Denials
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
100% fewer payment denials than State averageState average: 0.1
Fines amount comparison
Fines amount comparison
This facility
$8K
State average
$34K
Penalty History
Penalties are imposed by CMS for violations of federal nursing home regulations.
Civil Money Penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Oct 25, 2023
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Oct 25, 2023
$8K
Last updated: Jan 2026
Financial Trends
Historical financial and operational data for The Palms at Florence based on CMS SNF Cost Reports.
Occupancy Rate
89.4%
↑ 5.8pp vs 2022
Net Income
-$148,697
↓ ~$1.7M vs 2022
Total Payroll
$9,160,057
↑ ~$3.5M vs 2022
Profit Margin
-0.8%
↓ 11.1pp vs 2022
Loading trend charts...
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