Inspection Reports for The Phoenix at Union Hill
9651 Union Hill Rd, Canton, GA 30115, United States, GA, 30115
Back to Facility ProfileInspection Report Summary
The most recent inspection on October 7, 2025, found no deficiencies. Earlier inspections generally did not identify violations, with the exception of a substantiated complaint in March 2024 where inspectors cited deficiencies related to inadequate oversight and protective care for a resident who eloped and was hospitalized with injuries. The main issues involved failure to prevent elopement, lack of effective safety devices, and insufficient resident monitoring and documentation. Complaint investigations since then have been unsubstantiated, and no fines or enforcement actions were listed in the available reports. The facility’s record shows improvement following the March 2024 findings, with no further deficiencies noted in subsequent inspections.
Deficiencies (last 6 years)
Deficiencies (over 6 years)
0.8 deficiencies/year
Deficiencies are regulatory violations found during state inspections.
84% better than Georgia average
Georgia average: 4.9 deficiencies/yearDeficiencies per year
8
6
4
2
0
Inspection Report
Complaint Investigation
Deficiencies: 0
Oct 7, 2025
Visit Reason
The purpose of this visit was to investigate allegations intake GA50005143 and GA50005013.
Findings
No rule violations were cited as a result of this inspection.
Complaint Details
Investigation of allegations intake GA50005143 and GA50005013 with no rule violations found.
Inspection Report
Complaint Investigation
Deficiencies: 0
Jul 1, 2025
Visit Reason
The purpose of this visit was to conduct a compliance inspection and to investigate intake #GA50002985. An onsite visit was made to the facility on 7/1/25.
Findings
No violations were cited as a result of this inspection.
Complaint Details
Investigation of intake #GA50002985; no violations found.
Inspection Report
Complaint Investigation
Deficiencies: 0
Mar 18, 2025
Visit Reason
The purpose of this visit was to investigate allegations intake GA50002191 and GA50000982.
Findings
No rule violations were cited as a result of this investigation.
Complaint Details
Investigation of allegations intake GA50002191 and GA50000982; no rule violations found.
Inspection Report
Complaint Investigation
Deficiencies: 0
Sep 4, 2024
Visit Reason
The purpose of this visit was to investigate allegation intake GA00248874.
Findings
No rule violations were cited as a result of this inspection.
Complaint Details
Investigation of allegation intake GA00248874 with no rule violations cited.
Inspection Report
Complaint Investigation
Deficiencies: 0
Jul 3, 2024
Visit Reason
The purpose of this visit was to investigate allegations intake GA00247384 and GA00247728.
Findings
No rule violations were cited as a result of this inspection.
Complaint Details
Investigation of allegations intake GA00247384 and GA00247728 with no rule violations cited.
Inspection Report
Complaint Investigation
Deficiencies: 0
Jun 5, 2024
Visit Reason
The purpose of this visit was to investigate allegations GA00246392 and GA00246811.
Findings
No rule violations were cited as a result of this inspection.
Complaint Details
Investigation of allegations GA00246392 and GA00246811 with no rule violations found.
Inspection Report
Follow-Up
Deficiencies: 0
May 22, 2024
Visit Reason
The purpose of this visit was to complete a follow-up to the investigation intake GA00242371, GA00242551, GA00242879, GA00242190, GA00242216.
Findings
No rule violations were cited as a result of this follow-up inspection.
Inspection Report
Complaint Investigation
Deficiencies: 0
Apr 3, 2024
Visit Reason
The purpose of this visit was to investigate complaint intakes #GA00243791 and GA00244170.
Findings
No rule violations were cited as a result of this inspection.
Complaint Details
Investigation started on 2024-03-13, on-site visit was made on 2024-03-13, and the investigation was completed on 2024-04-03. No deficiencies or violations were found.
Inspection Report
Complaint Investigation
Deficiencies: 5
Mar 7, 2024
Visit Reason
The purpose of this visit was to investigate multiple complaint intakes (GA00242371, GA00242551, GA00242879, GA00242190, GA00242216) regarding the facility.
Findings
The facility failed to provide adequate oversight and protective care for Resident #1, who eloped from the assisted living section to the independent living section, was found in a vacant apartment in poor condition, and was subsequently hospitalized with injuries and medical complications. The facility lacked effective safety devices to prevent elopement and failed to maintain accurate resident sign-in/out documentation, resulting in delayed response to the resident's absence.
Complaint Details
The investigation was initiated due to multiple complaint intakes alleging failure to provide adequate care and oversight for Resident #1, who eloped and was found in a vacant apartment in poor condition. The resident was hospitalized with injuries and medical complications. The facility's failure to prevent elopement and delayed response were substantiated.
Severity Breakdown
SS= D: 4
SS= J: 1
Deficiencies (5)
| Description | Severity |
|---|---|
| Governing body failed to provide necessary oversight to ensure compliance with state laws and regulations for Resident #1. | SS= D |
| Facility staff failed to maintain awareness of Resident #1's normal appearance and intervene when health was in jeopardy. | SS= D |
| Assisted living community failed to provide protective care and watchful oversight meeting Resident #1's needs. | SS= D |
| Facility failed to utilize effective safety devices to prevent Resident #1 from eloping. | SS= D |
| Facility failed to provide adequate and appropriate care and services to Resident #1 in compliance with state law and regulations. | SS= J |
Report Facts
Incident date: Dec 27, 2023
Resident age: 88
Distance: 100
Time missing: 1.5
Discharge date: Jan 15, 2024
Employees Mentioned
| Name | Title | Context |
|---|---|---|
| Staff A | Interviewed regarding Resident #1 elopement and new protocol implementation | |
| Staff B | Interviewed regarding Resident #1 elopement, condition when found, and timeline | |
| Staff C | Responsible for checking sign in/out log and erroneously reporting Resident #1 signed out | |
| Staff D | Delayed calling Resident #1's family to verify whereabouts | |
| Staff E | Staff who had not seen Resident #1 on 12/25/23 | |
| Staff F | Staff who had not seen Resident #1 on 12/25/23 | |
| Staff G | Staff who had not seen Resident #1 on 12/25/23 | |
| Staff H | Staff who had not seen Resident #1 on 12/25/23 | |
| Staff I | Staff who had not seen Resident #1 on 12/25/23 | |
| Staff J | Staff who had not seen Resident #1 on 12/25/23 | |
| Staff K | Reported missing Resident #1 and questioned whereabouts | |
| Staff L | Found Resident #1 in vacant apartment and provided immediate assistance | |
| Staff M | Assisted Staff L in searching for Resident #1 |
Inspection Report
Complaint Investigation
Deficiencies: 0
Jan 23, 2024
Visit Reason
The purpose of this visit was to investigate intake #GA00242735.
Findings
No rule violations were cited as a result of this inspection.
Complaint Details
Investigation of intake #GA00242735 with no rule violations found.
Inspection Report
Complaint Investigation
Deficiencies: 0
Oct 17, 2023
Visit Reason
The purpose of this visit was to investigate intake #GA00239220.
Findings
No rule violations were cited as a result of this inspection.
Complaint Details
Investigation of intake #GA00239220 with no rule violations found.
Inspection Report
Complaint Investigation
Deficiencies: 0
Jul 26, 2023
Visit Reason
The purpose of this visit was to investigate intake #GA00230188.
Findings
No rule violations were cited as a result of this investigation.
Complaint Details
Investigation of intake #GA00230188 with no rule violations found.
Inspection Report
Complaint Investigation
Deficiencies: 0
Sep 15, 2022
Visit Reason
The purpose of this visit was to investigate intake GA00226662, GA00226159, and GA00226659.
Findings
No rule violations were cited as a result of this investigation.
Complaint Details
Investigation of complaint intakes GA00226662, GA00226159, and GA00226659 with no rule violations found.
Inspection Report
Complaint Investigation
Deficiencies: 0
Jun 24, 2021
Visit Reason
The purpose of this visit was to conduct a compliance inspection and investigate intake #GA00214894.
Findings
No rule violations were cited as a result of this inspection.
Complaint Details
Investigation of intake #GA00214894 with no rule violations found.
Inspection Report
Complaint Investigation
Deficiencies: 0
Mar 23, 2021
Visit Reason
The purpose of this visit was to investigate intake #GA00209424.
Findings
No rule violations were cited as a result of this investigation.
Complaint Details
Investigation began 2021-03-17 and was completed 2021-03-23. No rule violations were found.
Inspection Report
Original Licensing
Deficiencies: 0
Jul 20, 2020
Visit Reason
The purpose of this visit was to complete an initial inspection.
Findings
No rule violations were cited as a result of this inspection.
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