Facility type
Nursing Home
Status
Active
Mostly short-term rehab stays
Most residents typically stay for a few weeks or months before returning home or moving on.
Assisted Living Home
The Pines at Utica Center for Nursing & Rehabilitation
Assisted Living Home
The Pines at Utica Center for Nursing & Rehabilitation
The Pines at Utica Center for Nursing and Rehabilitation is a skilled nursing facility in Utica, NY. It offers post-acute rehabilitation, long-term care services, and telehealth. The center is dedicated to providing compassionate care and support for individuals recovering from illness or injury.
Quality ratings
Official CMS rating based on health inspections, staffing and quality measures.
Official CMS rating based on deficiencies found during state health inspections.
Official CMS rating based on nurse staffing hours per resident per day.
Official CMS rating based on clinical outcomes for residents.
Nursing care per resident
Average daily nursing hours per resident (adjusted for acuity). Higher values indicate more nursing time per resident.
Capacity and availability
Medium-capacity home
Offers a balance of services and community atmosphere.
Total beds
117
This home is often near full
That suggests steady demand, but availability may be limited.
Occupancy rate
96.3%
Residents per day (avg)
112
Occupancy rate
96.3%
Residents per day (avg)
112
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Short stays
Recovery
Medicare-covered care
Breakdown by payment type
Medicare
49% of new residents, usually for short-term rehab.
Typical stay
28 days
Private pay
44% of new residents, often for short stays.
Typical stay
1 - 2 months
Medicaid
6% of new residents, often for long-term daily care.
Typical stay
4 years
Finances and operations
Privately-owned community
Operated by a business corporation.
Home revenue
$18.1M
Operating loss
-$1.6M
Privately-owned community
Operated by a business corporation.
Home revenue
$18,079,112.00
Operating loss
$-1,628,377.00
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$5.0M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$14.7M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$19.7M
117-bed community
A larger shared setting that may offer more common spaces and organized community services.
18 years in operation
A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work
How BBB ratings work
About this community
License details
County:
Oneida
Additional licensing details
License number:
3202315N
CMS Certification Number:
335374
Awards:
McKnight’s Excellence in Technology Award, Certified Great Place to Work
Ownership & operating entity
Owner name:
Utica Crossings, LLC (For Profit)
Staffing
Key information about the people who lead and staff this community.
Leadership
Contact:
Fortunato Scerbo
Care Services
Accepts Medicaid
Accepts Medicare
Nursing Services
Rehabilitation Services
Respite Care
Skilled Nursing
Licensed Nurses/CNAs
24-Hour Staffing
Short-Term Rehab
All Levels of Care
Amenities & Lifestyle
Programs & Activities
Specific Programs
Short-Term Care Services, Long-Term Care Services, Respite Care, Palliative Care, Hospice Care
Pricing & Financial Information
Dining & Nutrition
Meals Included
Yes
Access & Eligibility
Ways to qualify for care at this community, including accepted programs and payment options.
Medicaid Accepted
This facility is certified for eligible Medicaid services.
Medicare Accepted
This facility is certified for eligible Medicare services.
Inspection History
In New York, the Department of Health, Office of Aging and Long Term Care performs unannounced onsite inspections to monitor compliance with state and federal healthcare regulations.
Show Inspection Reports
51 complaints
43.6 complaints per 100 occupied beds
New York average: 49.9 complaints per 100 occupied beds
Formal expressions of dissatisfaction or concern made by residents, or their families regarding various aspects of the care, services, and environment provided.
New York average: 93 complaints
Latest inspection
Date:July 22, 2025
Type:Complaint Investigation
27 total citations
Citations indicate regulatory violations. A higher number implies the facility had several areas requiring improvement.
New York average: 29 citations
26 deficiencies
Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.
1 enforcement action
Penalties or interventions imposed by state regulators when facilities do not comply with quality, safety or regulatory standards.
September 30, 2021 — Stipulation & Order #: NH-21-241
A formal agreement with the state to correct serious or repeated issues.
Health Inspection History
Inspections
Total health inspections
6
State average N/A
Last Health inspection on Nov 2025
Total health citations
26
Citations per inspection
4.33
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
20 of 26 citations resulted from standard inspections; 5 of 26 resulted from complaint investigations; and 1 of 26 came from combined inspections (standard and complaint).
Breakdown of citation severity (last 3 years)
Critical Health citations
0
0
In line with State averageState average: N/A
Serious Health citations
3
3
In line with State averageState average: N/A
0 critical citations
3 serious citations
21 moderate citations
2 minor citations
Citations history (last 3 years)
Quality of Care serious citation
Nov 05, 2025
Corrected
Quality of Care moderate citation
Jul 22, 2025
Corrected
Nursing Services serious citation
Feb 20, 2025
Corrected
Pharmacy serious citation
Feb 20, 2025
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Compare Assisted Living around Usa
The information below is reported by the New York State Department of Health.
The Pines at Utica Center for Nursing & Rehabilitation
SNF
Nursing Home 24/7 care needed
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
NY 13501
117
No
A+
-
-
Job Haines Home
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
HC
Home Care
HC
Hospice Care
SNF
Nursing Homes 24/7 care needed
Bloomfield
40
No
-
85
Studio / 1 Bed / Private / Semi-Private Rooms
Village Care Homes Assisted Living – Stephen F Austin
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
Conroe
16
No
-
27
Private / Semi-Private Suite
Countryside Manor Assisted Living
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
Conroe
12
No
-
8
-
Anton’s Assisted Living
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
Boerne
10
No
-
-
-
Places of interest near The Pines at Utica Center for Nursing & Rehabilitation
1.6 miles from city center
Utica, NY 13501
Calculate Travel Distance to The Pines at Utica Center for Nursing & Rehabilitation
Add your location
Staffing Data
Source: CMS Payroll-Based Journal (Q2 2025)
168
Total Staff
124
Employees
44
Contractors
41,736
Total Hours (Quarter)
62
Avg Staff/Day
7.4
Avg Shift (hrs)
Nursing Staff Breakdown
| Role ⓘ | Count ⓘ | Avg Shift (hrs) ⓘ | Uses Contractors? ⓘ |
|---|---|---|---|
| Registered Nurse | 15 | 7.4 | Yes |
| Licensed Practical Nurse | 40 | 7.8 | Yes |
| Certified Nursing Assistant | 75 | 7.9 | Yes |
Staff by Category
Administration ⓘ
2 staff
7.1hs shift avg
Nursing Staff ⓘ
131 staff
7.8hs shift avg
Physicians & Practitioners ⓘ
5 staff
7.8hs shift avg
Therapy Services ⓘ
22 staff
4.8hs shift avg
Activities & Recreation ⓘ
0 staff
0hs shift avg
Social Services ⓘ
2 staff
6.2hs shift avg
Dietary Services ⓘ
4 staff
6.4hs shift avg
Other Services ⓘ
2 staff
7.9hs shift avg
Contractor Analysis
11.9%
of total hours from contractors
4,958 contractor hours this quarter
Certified Nursing Assistant: 7
Registered Nurse: 5
Licensed Practical Nurse: 9
Speech Language Pathologist: 4
Medical Director: 1
Physical Therapy Aide: 3
Physical Therapy Assistant: 5
Respiratory Therapy Technician: 5
Occupational Therapy Assistant: 3
Qualified Social Worker: 1
Other Physician: 1
| Role ⓘ | Employees ⓘ | Contractors ⓘ | Total Staff ⓘ | Total Hours ⓘ | Days Worked ⓘ | % of Days ⓘ | Avg Shift (hrs) ⓘ |
|---|---|---|---|---|---|---|---|
| Certified Nursing Assistant | 68 | 7 | 75 | 20,056 | 91 | 100% | 7.9 |
| Licensed Practical Nurse | 31 | 9 | 40 | 12,081 | 91 | 100% | 7.8 |
| Registered Nurse | 10 | 5 | 15 | 2,429 | 91 | 100% | 7.4 |
| Other Dietary Services Staff | 4 | 0 | 4 | 1,094 | 91 | 100% | 6.4 |
| Respiratory Therapy Technician | 0 | 5 | 5 | 955 | 67 | 74% | 6.1 |
| Physical Therapy Assistant | 0 | 5 | 5 | 791 | 83 | 91% | 4.5 |
| Speech Language Pathologist | 0 | 4 | 4 | 732 | 65 | 71% | 6.3 |
| Clinical Nurse Specialist | 3 | 0 | 3 | 614 | 60 | 66% | 7.8 |
| Administrator | 1 | 0 | 1 | 520 | 65 | 71% | 8 |
| Dental Services Staff | 1 | 0 | 1 | 472 | 60 | 66% | 7.9 |
| Nurse Practitioner | 1 | 0 | 1 | 464 | 58 | 64% | 8 |
| Other Social Services Staff | 1 | 0 | 1 | 446 | 61 | 67% | 7.3 |
| Mental Health Service Worker | 1 | 0 | 1 | 376 | 47 | 52% | 8 |
| Occupational Therapy Aide | 2 | 0 | 2 | 354 | 73 | 80% | 3.6 |
| Physical Therapy Aide | 0 | 3 | 3 | 220 | 45 | 49% | 3.8 |
| Occupational Therapy Assistant | 0 | 3 | 3 | 54 | 34 | 37% | 1.6 |
| Qualified Social Worker | 0 | 1 | 1 | 34 | 16 | 18% | 2.1 |
| Medical Director | 0 | 1 | 1 | 24 | 12 | 13% | 2 |
| Other Physician | 0 | 1 | 1 | 13 | 3 | 3% | 4.3 |
| RN Director of Nursing | 1 | 0 | 1 | 8 | 1 | 1% | 8 |
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total census
112 residents
Residents by payment source
Medicare
14 residents (12.5%)
Medicaid
51 residents (45.5%)
Private pay or other
47 residents (42%)
Programs & Services
Residents' Group
Residents meet regularly to discuss policies, care quality, and activities
Nurse Aide Training
State-approved Nurse Aide Training and Competency Evaluation Program on-site
Active Resident Council
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
12.2
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
12.2
24% worse than State averageState average: 9.8
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
22.9
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
22.9
26% worse than State averageState average: 18.1
Long-stay resident measures
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
16.2%
Percent of long-stay residents whose need for help with daily activities has increased
16.2%
In line with State averageState average: 16.4%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
20.5%
Percent of long-stay residents whose ability to move independently worsened
20.5%
24% worse than State averageState average: 16.6%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
32.0%
Percent of low risk long-stay residents who lose control of their bowels or bladder
32.0%
50% worse than State averageState average: 21.4%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
5.1%
Percent of long-stay residents experiencing one or more falls with major injury
5.1%
71% worse than State averageState average: 3.0%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
5.0%
Percent of long-stay high risk residents with pressure ulcers
5.0%
30% better than State averageState average: 7.2%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
1.4%
Percent of long-stay residents with a urinary tract infection
1.4%
In line with State averageState average: 1.4%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
14.1%
Percent of long-stay residents who lose too much weight
14.1%
132% worse than State averageState average: 6.1%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
59.1%
Percent of long-stay residents who have depressive symptoms
59.1%
227% worse than State averageState average: 18.1%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
13.0%
Percent of long-stay residents who received an antipsychotic medication
13.0%
In line with State averageState average: 12.6%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
52.6%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
52.6%
42% worse than State averageState average: 91.4%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
72.1%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
72.1%
24% worse than State averageState average: 95.2%
Short-stay resident measures
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
48.4%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
48.4%
37% worse than State averageState average: 76.6%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
0.0%
Percent of short-stay residents who newly received an antipsychotic medication
0.0%
100% better than State averageState average: 1.3%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
62.2%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
62.2%
21% worse than State averageState average: 78.8%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Penalties and fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
Total fines amount
$9K
87% lower than State averageState average: $66K
Number of fines
1
51% fewer fines than State averageState average: 2.0
Payment Denials
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
100% fewer payment denials than State averageState average: 0.1
Fines amount comparison
Fines amount comparison
This facility
$9K
State average
$66K
Penalty History
Penalties are imposed by CMS for violations of federal nursing home regulations.
Civil Money Penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Feb 20, 2025
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Feb 20, 2025
$9K
Last updated: Jan 2026
Financial Trends
Historical financial and operational data for The Pines at Utica Center for Nursing & Rehabilitation based on CMS SNF Cost Reports.
Occupancy Rate
96.3%
↑ 2.4pp vs 2022
Net Income
-$1,628,377
↓ ~$2.5M vs 2022
Total Payroll
$8,875,805
↑ ~$535K vs 2022
Profit Margin
-9.0%
↓ 14.0pp vs 2022
Loading trend charts...
Guides for Better Senior Living
Care Cost Calculator: See Prices in Your Area
Nursing Home Data Explorer
Don’t Wait Too Long: 7 Red Flag Signs Your Parent Needs Assisted Living Now
The True Cost of Assisted Living in 2025 – And How Families Are Paying For It
Understanding Senior Living Costs: Pricing Models, Discounts & Financial Assistance
Contact Us
Planning a tour? Check our touring checklist.
Thinking of living here? We can help you speak to a current resident
Thinking about senior living? Use our bidding system to get competitive quotes from the best homes in your area.
Touring Checklist for Senior Living
Touring a community? Use this expert-backed checklist to stay organized, ask the right questions, and find the perfect fit.
Location
Community Spaces and Overall Environment
Services
Staffing
Accommodations
Finances
Other Notes
0/250
Send Checklist to Your Email
We'll send you a PDF version of the touring checklist.
Feedback
