Inspection Reports for The Stratford

The inspection was conducted to complete the annual inspection of the facility, including review of residents' medications, staff training information, and hot water temperature testing.

Medications were found to be complete, accurate, and up to date. Hot water temperature tested at 118 degrees. No deficiencies were observed during this inspection.

The inspection was a required unannounced annual comprehensive inspection of the continuing care retirement community to evaluate compliance with licensing requirements.

The facility was toured and found generally compliant with safety, medication storage, and emergency preparedness standards. However, a Type B deficiency was cited for a minimal clear pathway in room #J in the Laurel Wing, posing a potential health and safety risk due to papers and newspapers strewn throughout the room restricting safe access.

The inspection was conducted as an annual case management continuation visit to review compliance with regulations and facility operations.

No deficiencies were observed during the inspection of the facility under the RCFE California Code of Regulations, Title 22, Division 6, Chapter 8. Required documentation and certifications were submitted and reviewed.

Unannounced complaint investigation visit conducted in response to allegations that staff were not following resident physicians' reports and that the facility administrator was not certified.

The allegations were determined to be unsubstantiated due to insufficient evidence. However, the facility failed to implement assisted living services in accordance with facility guidelines, and the facility administrator's certification status was pending.

The complaint investigation was unsubstantiated. Allegations included staff not following resident physicians' reports and the facility administrator not being certified. The investigation found insufficient evidence to prove the alleged violations did or did not occur.

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The inspection was conducted as a complaint investigation focusing on deficiencies related to medication management and compliance with the facility's Continuing Care Residence Agreement.

The facility failed to consult residents and their physicians before implementing medication storage and administration services in at least four cases, violating Section 3.1.3.1. of the facility's agreement. This posed a potential health, safety, and personal rights risk to residents.

The visit was complaint-related, and deficiencies were substantiated by observations of non-compliance with medication management regulations.

The inspection was a required unannounced one-year annual visit to evaluate the facility's compliance with regulations.

No deficiencies were observed during the inspection. The facility was found to be in compliance with all applicable regulations, including proper storage of medications, adequate PPE supply, emergency systems, and safety features.

The inspection was an unannounced complaint investigation visit triggered by a complaint received on 2023-06-30 regarding transfer fees charged by the provider.

The investigation found that the transfer fees are clearly outlined in the Continuing Care Contract and CC&Rs, and residents agreed to pay these fees. The department does not interpret the transfer fees as brokerage fees and does not enforce Civil Code section 4575 as it does not apply to Continuing Care Retirement Centers (CCRCs). The complaint was determined to be unfounded.

The complaint alleged that transfer fees should not be allowed since the provider is not a broker, or alternatively, that transfer fees should be limited according to Civil Code section 4575. The complaint was investigated and found to be unfounded.

The inspection was an unannounced complaint investigation triggered by an allegation that Sunrise was not depositing funds paid into an account under the control of the homeowner’s association, violating Civil Code section 5380.

The investigation found that Sunrise only accepts $70.00 per resident per month belonging to the association at the association’s request pursuant to the Continuing Care Residence Agreement. The Department suggested the HOA communicate directly with Sunrise or rescind its delegation of collecting HOA dues if desired. The allegation was determined to be unfounded.

The complaint was investigated and found to be unfounded.

The inspection was an unannounced complaint investigation visit triggered by a complaint received on 06/30/2023 regarding the absence of a governing body involving resident representation at The Stratford facility.

The investigation found that the facility is operated by limited liability companies without a governing body for residents to serve on. Sunrise Senior Living is required to meet with resident associations or resident-elected committees semiannually, but meetings with only one resident at a time do not comply with this requirement. The complaint was determined to be unfounded.

Complaint was regarding the lack of a governing body for residents to participate in decision-making. The complaint was investigated and found to be unfounded.

The inspection was conducted as an unannounced complaint investigation following a complaint received on 06/30/2023 regarding residents' voting rights in the selection of a management company.

The investigation found that residents are not parties to the management agreement and that the licensee, Sunrise, is solely responsible for selecting and paying management. The complaint was determined to be unfounded as the HOA cannot select managers for a licensed community.

The complaint alleged that residents should have a vote in the selection of a management company, including contract extensions. The complaint was found to be unfounded.

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The inspection was an unannounced complaint investigation triggered by allegations that Sunrise has lower standards for consumer protection for its residents than required for HOA residents, and that Sunrise residents should have the same consumer protections as HOA residents.

The investigation found that the continuing care contract clearly states that residents may not have the same protections as HOA residents, and that the Department of Social Services is not responsible for enforcing Department of Real Estate regulations. The complaint was determined to be unfounded.

The complaint was received on 06/30/2023 and investigated on 11/13/2023. The complaint was found to be unfounded.

Unannounced visit/investigation of a complaint received on 2022-01-12 regarding staff ordering medication without authorization approval and a resident being forced to produce a screening sample against their will.

Based on documents reviewed and interviews with staff, the allegations were determined to be unsubstantiated due to insufficient evidence to prove the alleged violations did or did not occur.

Complaint was unsubstantiated after investigation. Allegations included unauthorized medication ordering and forced screening sample collection, but evidence was insufficient to confirm violations.

The inspection was a required unannounced 1-year visit to evaluate compliance with regulations for this Continuing Care Retirement Community.

No deficiencies of the RCFE California Code of Regulations, Title 22, Division 6, Chapter 8 were observed. Infection control practices, safety measures, staff training, and facility conditions were reviewed and found satisfactory.

An unannounced complaint investigation was conducted in response to an allegation that the facility management company is misappropriating resident funds.

The investigation found that the allegation involves several associated facilities and contracts, and does not fall under the jurisdiction of the Community Care Licensing Division. The complaint was closed as unfounded and referred to the Continuing Care Contracts Bureau for review.

The complaint was that the facility management company is misappropriating resident funds. The complaint was found to be unfounded and outside the jurisdiction of the Community Care Licensing Division.