Inspection Report Summary
Most inspections at this facility found no deficiencies, including the most recent annual inspection on July 1, 2025, which was perfect with no issues noted. Some earlier reports identified minor concerns, such as a cluttered pathway posing a safety risk in one room and isolated problems with medication management and assisted living service implementation found during complaint investigations in August 2024. Several complaint investigations were unsubstantiated, including allegations about staff not following physicians’ orders, improper fees, and resident governance. There were no fines, enforcement actions, or severe deficiencies reported in any inspection. The facility’s record shows improvement over time, with the latest inspections consistently clean after earlier isolated issues.
Deficiencies per Year
4
3
2
1
0
Moderate
Unclassified
Census Over Time
Census
Capacity
Inspection Report
Annual Inspection
Census: 81
Capacity: 96
Deficiencies: 0
Jul 1, 2025
Visit Reason
The inspection was conducted to complete the annual inspection of the facility, including review of residents' medications, staff training information, and hot water temperature testing.
Findings
Medications were found to be complete, accurate, and up to date. Hot water temperature tested at 118 degrees. No deficiencies were observed during this inspection.
Report Facts
Hot water temperature: 118
Employees Mentioned
| Name | Title | Context |
|---|---|---|
| Janie Woo | Administrator/Director | Met with during inspection |
| Lori Wolfe | Met with during inspection | |
| Audrey Jeung | Licensing Program Analyst | Reviewed residents' medications during inspection |
| April Cowan | Licensing Program Manager | Named in report |
Inspection Report
Annual Inspection
Census: 80
Capacity: 96
Deficiencies: 1
Jun 17, 2025
Visit Reason
The inspection was a required unannounced annual comprehensive inspection of the continuing care retirement community to evaluate compliance with licensing requirements.
Findings
The facility was toured and found generally compliant with safety, medication storage, and emergency preparedness standards. However, a Type B deficiency was cited for a minimal clear pathway in room #J in the Laurel Wing, posing a potential health and safety risk due to papers and newspapers strewn throughout the room restricting safe access.
Severity Breakdown
Type B: 1
Deficiencies (1)
| Description | Severity |
|---|---|
| Minimal clear pathway in room #J in Laurel Wing poses a potential health and safety risk due to papers and newspapers strewn throughout the room restricting safe access. | Type B |
Report Facts
Capacity: 96
Census: 80
Deficiencies cited: 1
Employees Mentioned
| Name | Title | Context |
|---|---|---|
| Janie Woo | Executive Director and RCFE Administrator | Oversees facility operations and resident care |
| Lori Wolfe | Resident Care Director/RN and RCFE Administrator | Maintains RCFE administrator certification and involved in resident care |
| Audrey Jeung | Licensing Program Analyst | Conducted the facility inspection and signed the report |
| April Cowan | Licensing Program Manager | Oversaw licensing program and deficiency citation |
Inspection Report
Annual Inspection
Census: 81
Capacity: 96
Deficiencies: 0
Aug 27, 2024
Visit Reason
The inspection was conducted as an annual case management continuation visit to review compliance with regulations and facility operations.
Findings
No deficiencies were observed during the inspection of the facility under the RCFE California Code of Regulations, Title 22, Division 6, Chapter 8. Required documentation and certifications were submitted and reviewed.
Report Facts
Capacity: 96
Census: 81
Employees Mentioned
| Name | Title | Context |
|---|---|---|
| Janie Woo | Administrator | Met with during inspection and named in board resolution appointing administrator |
| Audrey Jeung | Licensing Program Analyst | Reviewed staff and client files to complete annual inspection |
| April Cowan | Licensing Program Manager | Named in report as licensing program manager |
| Camille Christie | Administrator/Director | Named as facility administrator/director |
Inspection Report
Complaint Investigation
Census: 78
Capacity: 96
Deficiencies: 1
Aug 5, 2024
Visit Reason
Unannounced complaint investigation visit conducted in response to allegations that staff were not following resident physicians' reports and that the facility administrator was not certified.
Findings
The allegations were determined to be unsubstantiated due to insufficient evidence. However, the facility failed to implement assisted living services in accordance with facility guidelines, and the facility administrator's certification status was pending.
Complaint Details
The complaint investigation was unsubstantiated. Allegations included staff not following resident physicians' reports and the facility administrator not being certified. The investigation found insufficient evidence to prove the alleged violations did or did not occur.
Deficiencies (1)
| Description |
|---|
| Facility failed to implement assisted living services in accordance with facility guidelines. |
Report Facts
Capacity: 96
Census: 78
Complaint control number: 14-AS-20240307142544
Employees Mentioned
| Name | Title | Context |
|---|---|---|
| Janie Woo | Executive Director and Facility Administrator | Appointed as facility administrator in November 2023; certification application pending. |
Inspection Report
Complaint Investigation
Census: 78
Capacity: 96
Deficiencies: 2
Aug 5, 2024
Visit Reason
The inspection was conducted as a complaint investigation focusing on deficiencies related to medication management and compliance with the facility's Continuing Care Residence Agreement.
Findings
The facility failed to consult residents and their physicians before implementing medication storage and administration services in at least four cases, violating Section 3.1.3.1. of the facility's agreement. This posed a potential health, safety, and personal rights risk to residents.
Complaint Details
The visit was complaint-related, and deficiencies were substantiated by observations of non-compliance with medication management regulations.
Severity Breakdown
Type B: 2
Deficiencies (2)
| Description | Severity |
|---|---|
| Failure to follow policies regarding provision of assisted living services, posing potential health, safety, or personal rights risk to residents. | Type B |
| Residents' physicians were not consulted when facility assumed responsibility for medication management. | Type B |
Report Facts
Weeks medication managed without physician consultation: 4
Weeks medication managed without physician consultation: 10
Weeks medication managed without physician consultation: 25
Deficiency Plan of Correction Due Date: Aug 19, 2024
Employees Mentioned
| Name | Title | Context |
|---|---|---|
| Audrey Jeung | Licensing Program Analyst | Observed and documented deficiencies during complaint investigation |
| April Cowan | Licensing Program Manager | Supervisor named in report |
Inspection Report
Annual Inspection
Census: 78
Capacity: 96
Deficiencies: 0
Aug 5, 2024
Visit Reason
The inspection was a required unannounced one-year annual visit to evaluate the facility's compliance with regulations.
Findings
No deficiencies were observed during the inspection. The facility was found to be in compliance with all applicable regulations, including proper storage of medications, adequate PPE supply, emergency systems, and safety features.
Report Facts
Residents in Laurel Wing: 5
Caregivers in Laurel Wing: 2
LVN in Laurel Wing: 1
Food supply duration (perishables): 2
Food supply duration (non-perishables): 7
Facility floors: 10
Laurel Wing studio apartments: 9
Laurel Wing capacity: 12
Employees Mentioned
| Name | Title | Context |
|---|---|---|
| Camille Christie | Administrator/Director | Named as facility administrator/director |
| Janie Woo | Executive Director and RCFE Administrator | Named as executive director and RCFE administrator |
| Lori Wolfe | Resident Care Director/RN and Certified RCFE Administrator | Named as resident care director and certified RCFE administrator |
| Audrey Jeung | Licensing Program Analyst | Conducted the facility tour and inspection |
| April Cowan | Licensing Program Manager | Named as licensing program manager |
Inspection Report
Complaint Investigation
Capacity: 96
Deficiencies: 0
Nov 13, 2023
Visit Reason
The inspection was an unannounced complaint investigation visit triggered by a complaint received on 2023-06-30 regarding transfer fees charged by the provider.
Findings
The investigation found that the transfer fees are clearly outlined in the Continuing Care Contract and CC&Rs, and residents agreed to pay these fees. The department does not interpret the transfer fees as brokerage fees and does not enforce Civil Code section 4575 as it does not apply to Continuing Care Retirement Centers (CCRCs). The complaint was determined to be unfounded.
Complaint Details
The complaint alleged that transfer fees should not be allowed since the provider is not a broker, or alternatively, that transfer fees should be limited according to Civil Code section 4575. The complaint was investigated and found to be unfounded.
Report Facts
Facility capacity: 96
Employees Mentioned
| Name | Title | Context |
|---|---|---|
| Christina Hadley | Evaluator | Conducted the complaint investigation |
| Allison Nakatomi | Licensing Program Manager | Named in report as Licensing Program Manager |
| Camille Christie | Administrator | Facility administrator named in report |
Inspection Report
Complaint Investigation
Capacity: 96
Deficiencies: 0
Nov 13, 2023
Visit Reason
The inspection was an unannounced complaint investigation triggered by an allegation that Sunrise was not depositing funds paid into an account under the control of the homeowner’s association, violating Civil Code section 5380.
Findings
The investigation found that Sunrise only accepts $70.00 per resident per month belonging to the association at the association’s request pursuant to the Continuing Care Residence Agreement. The Department suggested the HOA communicate directly with Sunrise or rescind its delegation of collecting HOA dues if desired. The allegation was determined to be unfounded.
Complaint Details
The complaint was investigated and found to be unfounded.
Report Facts
Capacity: 96
HOA dues collected per resident: 70
Employees Mentioned
| Name | Title | Context |
|---|---|---|
| Christina Hadley | Evaluator / Licensing Program Analyst | Conducted the complaint investigation |
| Allison Nakatomi | Licensing Program Manager | Named as Licensing Program Manager on the report |
| Camille Christie | Administrator | Facility administrator mentioned in the report |
Inspection Report
Complaint Investigation
Capacity: 96
Deficiencies: 0
Nov 13, 2023
Visit Reason
The inspection was an unannounced complaint investigation visit triggered by a complaint received on 06/30/2023 regarding the absence of a governing body involving resident representation at The Stratford facility.
Findings
The investigation found that the facility is operated by limited liability companies without a governing body for residents to serve on. Sunrise Senior Living is required to meet with resident associations or resident-elected committees semiannually, but meetings with only one resident at a time do not comply with this requirement. The complaint was determined to be unfounded.
Complaint Details
Complaint was regarding the lack of a governing body for residents to participate in decision-making. The complaint was investigated and found to be unfounded.
Report Facts
Capacity: 96
Employees Mentioned
| Name | Title | Context |
|---|---|---|
| Christina Hadley | Evaluator | Conducted the complaint investigation |
| Allison Nakatomi | Licensing Program Manager | Named in report signature section |
| Camille Christie | Administrator | Facility administrator named in report |
Inspection Report
Complaint Investigation
Capacity: 96
Deficiencies: 0
Nov 13, 2023
Visit Reason
The inspection was conducted as an unannounced complaint investigation following a complaint received on 06/30/2023 regarding residents' voting rights in the selection of a management company.
Findings
The investigation found that residents are not parties to the management agreement and that the licensee, Sunrise, is solely responsible for selecting and paying management. The complaint was determined to be unfounded as the HOA cannot select managers for a licensed community.
Complaint Details
The complaint alleged that residents should have a vote in the selection of a management company, including contract extensions. The complaint was found to be unfounded.
Report Facts
Facility capacity: 96
Employees Mentioned
| Name | Title | Context |
|---|---|---|
| Christina Hadley | Evaluator | Conducted the complaint investigation |
| Allison Nakatomi | Licensing Program Manager | Named in report signature section |
Inspection Report
Complaint Investigation
Capacity: 96
Deficiencies: 0
Nov 13, 2023
Visit Reason
The inspection was an unannounced complaint investigation triggered by allegations that Sunrise has lower standards for consumer protection for its residents than required for HOA residents, and that Sunrise residents should have the same consumer protections as HOA residents.
Findings
The investigation found that the continuing care contract clearly states that residents may not have the same protections as HOA residents, and that the Department of Social Services is not responsible for enforcing Department of Real Estate regulations. The complaint was determined to be unfounded.
Complaint Details
The complaint was received on 06/30/2023 and investigated on 11/13/2023. The complaint was found to be unfounded.
Report Facts
Facility capacity: 96
Employees Mentioned
| Name | Title | Context |
|---|---|---|
| Christina Hadley | Evaluator | Conducted the complaint investigation |
| Allison Nakatomi | Licensing Program Manager | Named in report signature section |
| Camille Christie | Administrator | Facility administrator named in report |
Inspection Report
Complaint Investigation
Census: 68
Capacity: 96
Deficiencies: 0
May 18, 2023
Visit Reason
Unannounced visit/investigation of a complaint received on 2022-01-12 regarding staff ordering medication without authorization approval and a resident being forced to produce a screening sample against their will.
Findings
Based on documents reviewed and interviews with staff, the allegations were determined to be unsubstantiated due to insufficient evidence to prove the alleged violations did or did not occur.
Complaint Details
Complaint was unsubstantiated after investigation. Allegations included unauthorized medication ordering and forced screening sample collection, but evidence was insufficient to confirm violations.
Report Facts
Capacity: 96
Census: 68
Employees Mentioned
| Name | Title | Context |
|---|---|---|
| Audrey Jeung | Evaluator / Licensing Program Analyst | Conducted the complaint investigation |
| Camille Christie | Administrator | Met with during investigation |
Inspection Report
Annual Inspection
Census: 78
Capacity: 96
Deficiencies: 0
Jul 22, 2021
Visit Reason
The inspection was a required unannounced 1-year visit to evaluate compliance with regulations for this Continuing Care Retirement Community.
Findings
No deficiencies of the RCFE California Code of Regulations, Title 22, Division 6, Chapter 8 were observed. Infection control practices, safety measures, staff training, and facility conditions were reviewed and found satisfactory.
Report Facts
Residents in assisted living unit: 8
Caregivers present: 2
Nurses present: 2
Employees Mentioned
| Name | Title | Context |
|---|---|---|
| Camille Christie | Administrator | Certified RCFE administrator overseeing facility operations |
| Audrey Jeung | Licensing Program Analyst | Conducted the facility tour and inspection |
| Julio Montes | Licensing Program Manager | Named as Licensing Program Manager on the report |
Inspection Report
Complaint Investigation
Census: 79
Capacity: 96
Deficiencies: 0
Jun 21, 2021
Visit Reason
An unannounced complaint investigation was conducted in response to an allegation that the facility management company is misappropriating resident funds.
Findings
The investigation found that the allegation involves several associated facilities and contracts, and does not fall under the jurisdiction of the Community Care Licensing Division. The complaint was closed as unfounded and referred to the Continuing Care Contracts Bureau for review.
Complaint Details
The complaint was that the facility management company is misappropriating resident funds. The complaint was found to be unfounded and outside the jurisdiction of the Community Care Licensing Division.
Employees Mentioned
| Name | Title | Context |
|---|---|---|
| Audrey Jeung | Evaluator | Conducted the complaint investigation |
| Camille Christie | Administrator | Facility administrator mentioned in report |
| Julio Montes | Licensing Program Manager | Named in report |
| Maria Nitescu | Met with during investigation |
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