Inspection Reports for The Terraces at Via Verde

An unannounced required 1-year inspection visit was conducted to evaluate compliance with licensing requirements for the Residential Care For Elderly (RCFE) facility serving cognitively impaired residents aged 60 and over.

The inspection found several deficiencies including failure to report administrator changes within 30 days, missing mattress pads on 10 beds, outdated medical assessment for one resident, missing medications for two residents, lack of 'No Smoking-Oxygen in Use' signs in rooms with oxygen tanks, and other minor violations. Plans of correction were agreed upon for all deficiencies.

The visit was an unannounced complaint investigation to examine allegations that the licensee does not provide a safe environment for residents in care, specifically concerning resident-on-resident abuse and staff response.

The investigation found insufficient evidence to substantiate the allegation of an unsafe environment due to resident abuse. Staff and residents largely denied the allegations, and no reported injuries were found. The Executive Director confirmed measures taken to ensure safety, including relocating residents involved in altercations and noted that one resident moved out.

The complaint alleged that a resident was abusing another resident and staff were not addressing the behavior, creating an unsafe environment. Six of nine staff denied the allegation, two corroborated concerns about altercations, and one was neutral. All staff stated they would intervene immediately in altercations. Five residents denied feeling unsafe or being abused. The allegation was deemed unsubstantiated due to lack of sufficient evidence.

An unannounced complaint investigation was conducted in response to allegations that staff left residents in wet diapers for extended periods and did not ensure residents' showering needs were met.

The investigation found insufficient evidence to substantiate the allegations. Interviews with residents, staff, and witnesses, as well as observations and review of electronic charting, indicated residents were clean and showered as required. The allegations were deemed unsubstantiated.

The complaint investigation was unsubstantiated. Allegations included residents being left in wet diapers for extended periods and showering needs not being met. Interviews with eight residents, six staff, and four witnesses, along with observations and documentation review, did not corroborate the allegations.

An unannounced complaint investigation was conducted regarding allegations that staff did not safeguard resident's personal belongings, did not provide clean clothing, did not maintain resident's room cleanliness, and did not respond promptly to communications from resident's representatives.

The investigation found insufficient evidence to substantiate the allegations. Staff and Executive Director denied the claims, observations and interviews confirmed that residents' belongings were safeguarded, clothing was clean, rooms were maintained in a clean condition, and communications with family members were handled promptly.

The complaint investigation was unsubstantiated based on interviews with staff, residents, and the Executive Director, as well as observations made during the visit. Allegations included theft of personal belongings, failure to provide clean clothing, unclean resident rooms, and poor communication with family members. No evidence was found to prove these allegations.

The inspection was an unannounced complaint investigation regarding an allegation that staff do not provide adequate supervision to residents.

The investigation included interviews with the Executive Director, staff, and residents, and a tour of the facility. Staff and residents stated that supervision is adequate, with staff always available and monitoring residents. The allegation was found to be unsubstantiated due to lack of preponderance of evidence.

The complaint alleged inadequate supervision of residents by staff. The investigation found no sufficient evidence to substantiate the allegation, resulting in an unsubstantiated finding.

The inspection was a required annual unannounced visit to evaluate compliance with licensing regulations for the memory care community facility.

The inspection found the facility to be in compliance with no deficiencies cited. Safety measures, environmental conditions, food service, planned activities, resident rights, disaster preparedness, special needs accommodations, health-related services, staffing, personnel training, infection control, and operational requirements were all observed to meet regulatory standards.

The inspection was conducted as part of an investigation of complaint #28-AS-20240304141910 regarding unlocked medications and personal items posing a risk to a resident.

Deficiencies were observed and cited related to unlocked medications and personal grooming items accessible to a resident at risk, violating California Code of Regulations, Title 22.

Investigation of complaint #28-AS-20240304141910 found deficiencies related to unlocked medications and personal items accessible to a resident at risk. The complaint was substantiated by observations during the visit.

The visit was an unannounced complaint investigation conducted in response to an allegation that staff mismanaged residents' medication, including medication administered without proper sign-offs and medication being shared between residents.

The investigation found no preponderance of evidence to substantiate the allegation. Staff and administrator denied the claims, and medication administration records were reviewed and found to be properly documented. Residents confirmed medication administration but could not provide further details due to their diagnoses.

The complaint was unsubstantiated as the investigation did not find sufficient evidence to prove the alleged medication mismanagement occurred.

The inspection was an unannounced complaint investigation visit triggered by a complaint received on 2022-08-18 regarding multiple allegations including failure to notify the appropriate doctor of a resident's change in condition.

The investigation substantiated the allegation that the facility did not notify the appropriate doctor of a resident's change in condition, specifically notifying the wrong physician. Other allegations including resident fracture due to lack of supervision, failure to notice change in condition, wound development, medication administration issues, and failure to ensure home health care were found unsubstantiated due to insufficient evidence.

The complaint investigation was substantiated for the allegation that the facility notified the wrong physician of a resident's change in condition. Other allegations were unsubstantiated due to lack of preponderance of evidence. The investigation included interviews, record reviews, and medical record subpoenas.

The inspection was an unannounced complaint investigation visit triggered by multiple allegations received on 2022-08-18 concerning resident care issues at the facility.

The investigation substantiated that the facility failed to notify the appropriate doctor of a resident's change in condition, posing a potential risk to the resident's health and safety. Other allegations including resident fracture due to lack of supervision, failure to notice change in condition, wound development, medication administration, medication ordering, and provision of home health care were found to be unsubstantiated due to insufficient evidence.

The complaint investigation was substantiated for the allegation that the facility did not notify the appropriate doctor of the resident's change in condition. Other allegations were unsubstantiated due to lack of preponderance of evidence.

The visit was an unannounced complaint investigation triggered by an allegation that staff mismanaged residents' medication.

The investigation found no preponderance of evidence to substantiate the allegation. Staff and administrator denied the claim, and medication administration records and procedures were reviewed and found to be properly documented and followed.

The allegation was that staff mismanaged residents' medication, including administering medication without proper sign-offs and sharing medication between residents. The allegation was unsubstantiated after investigation.

The visit was an unannounced complaint investigation conducted in response to multiple allegations received on 07/14/2022 concerning questionable deaths, severe UTIs, failure to seek medical attention, failure to follow prescribed meals, failure to report incidents, and failure to document resident falls at the facility.

The investigation found no preponderance of evidence to substantiate the allegations. Records showed residents who passed away had underlying conditions and were on hospice care. Staff interviews and observations indicated proper care was provided, including incontinence assistance and adherence to prescribed diets. No immediate health or safety concerns were observed, and no documentation or reporting violations were confirmed.

The complaint investigation was unsubstantiated. Allegations included questionable deaths of residents, severe UTIs, staff not seeking medical attention, not following prescribed meals, not reporting incidents to Community Care Licensing, and not documenting resident falls. The investigation included record reviews, interviews with staff and residents, and facility tours. No evidence was found to prove the alleged violations occurred.

The inspection visit was an unannounced complaint investigation triggered by an allegation that unqualified staff were administering insulin injections to residents.

The investigation substantiated the allegation that two staff members without the required license administered insulin injections to a resident who has since passed away. The facility did not comply with Health and Safety Code 1569.69 regarding medication administration by unlicensed personnel.

The complaint alleged that unqualified staff were administering insulin. The investigation found this allegation substantiated based on file review, interviews, and observations. Two staff members administered insulin without the required license, posing a potential health and safety risk.

The visit was an unannounced complaint investigation triggered by allegations received on 07/14/2022 regarding staff not following COVID protocol, not aiding residents with incontinence and hygiene needs, not observing changes in residents' conditions, and not feeding bedridden residents.

The investigation found that staff and residents interviewed denied all allegations and no immediate health or safety concerns were observed. The shower schedule and care plans were reviewed and residents' needs appeared to be met. There was insufficient evidence to substantiate the allegations, resulting in an unsubstantiated finding.

The complaint investigation was unsubstantiated as there was no preponderance of evidence to prove the alleged violations occurred. Staff denied the allegations and residents interviewed could not corroborate them.

The inspection was a required unannounced annual inspection to evaluate compliance with licensing regulations for the memory care community facility.

The facility was found to have appropriate infection control practices, sufficient staffing, and adequate physical plant safety features. However, a deficiency was cited for not maintaining a sufficient supply of non-perishable food for seven days as required.

An unannounced complaint investigation visit was conducted in response to multiple allegations regarding staff assistance with residents' hygiene, laundry, cleanliness of rooms, provision of toiletries, safeguarding personal items, and adequacy of food services.

The investigation included interviews with residents and staff, facility tours, and document reviews. Despite some allegations possibly being valid, there was insufficient evidence to substantiate any violations. All allegations were determined to be unsubstantiated.

The complaint investigation was unsubstantiated. Allegations included staff not assisting residents with hygiene and laundry needs, not maintaining cleanliness, not providing toiletries, not safeguarding personal items, and inadequate food services. Interviews and observations did not provide a preponderance of evidence to prove violations.

Licensing Program Analysts conducted an annual required visit to evaluate the facility using an infection control tool and to inspect various aspects including physical plant, COVID-19 procedures, resident medications and records, food supply, and staff records.

No deficiencies were observed during the visit. The facility met all regulatory requirements including proper medication documentation, adequate physical plant conditions, and sufficient PPE supply.

The inspection was an unannounced complaint investigation visit triggered by a complaint received on 2021-11-30 regarding multiple allegations including pressure injuries, delayed medical attention, medication administration issues, hygiene neglect, and inappropriate resident retention.

The investigation found no evidence to substantiate any of the allegations. The resident with pressure injuries received appropriate care including wound treatment and hospice involvement. Medication administration and hygiene needs were met despite some resident aggression. The resident was deemed appropriate for the facility's level of care.

The complaint involved allegations that a resident sustained multiple pressure injuries, staff did not seek timely medical attention, did not administer medications as prescribed, did not meet hygiene needs, and that the facility retained a resident requiring a higher level of care. All allegations were found unsubstantiated based on interviews, record reviews, and observations.

An unannounced case management visit was conducted to perform a health and safety check due to an incident report received on 2022-04-18.

The Licensing Program Analyst toured the facility and found no path obstructions or health and safety hazards. Food supply, toxins, and sharps were secured and inaccessible to residents. No deficiencies were cited during the visit.

Visit was triggered by an incident report received on 2022-04-18. No deficiencies were found, indicating no substantiated issues.

A prelicensing visit was conducted for a new construction building that has never been licensed. The applicant requested to care for dementia residents and a hospice waiver for 20 hospice residents.

The facility was toured and inspected, including the physical plant and kitchen. The building meets Title 22 Regulations with appropriate safety features, adequate rooms, bathrooms, and functional call light systems. The walk-in refrigerator was not operating but other refrigeration was available. No major hazards were observed.