Inspection Reports for The Villa at Stamford

CT, 06903

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Deficiencies per Year

8 6 4 2 0
2019
2020
2021
2022
2024
2025
Severe High Moderate Low Unclassified

Census Over Time

80 100 120 140 Aug '19 Apr '20 Aug '20 Feb '21 Apr '22 Apr '24 Oct '24
Census Capacity
Inspection Report Renewal Deficiencies: 0 Aug 27, 2025
Visit Reason
A desk audit was conducted for the survey EID 6/23/25 to verify compliance as part of the facility's licensing renewal process.
Findings
Compliance was verified as of 2025-08-04 during the desk audit; no violations or citations were explicitly stated in the report.
Report Facts
Survey EID: 62325
Employees Mentioned
NameTitleContext
Peter ShowsteadAdministratorPersonnel contacted during the inspection
Linda M. GagnonSurveyorSurveyor conducting the inspection
Inspection Report Follow-Up Census: 119 Capacity: 128 Deficiencies: 0 Oct 17, 2024
Visit Reason
The inspection visit was conducted as a desk audit and onsite review to monitor the implementation of the Plan of Correction for previously cited violations dated 08/15/2024.
Findings
All previously identified violations numbered 1a, 2a, 3a, 3b, 4a, 4b, 5a, 6a, 7a, 8a, 9a, and 9b were found to be corrected as of 10/17/2024. The administrator was notified by telephone that all violations were corrected.
Report Facts
Violations corrected: 12
Employees Mentioned
NameTitleContext
Peter ShowsteadAdministratorNotified by telephone on 10/17/24 at 10:30 AM that all violations were corrected
Inspection Report Plan of Correction Deficiencies: 1 Oct 1, 2024
Visit Reason
An unannounced visit was made to Villa At Stamford by the Facility Licensing and Investigations Section of the Connecticut Department of Public Health for the purpose of conducting an investigation related to a complaint.
Findings
The investigation found a violation related to incomplete and inaccurate medical record documentation following an allegation of abuse involving Resident #1. The facility failed to document social worker follow-up notes after the allegation, and the accused staff member denied the allegation with no witnesses or injuries noted.
Complaint Details
Complaint CT #40889. The allegation involved a nursing assistant slapping Resident #1 on the back on 9/4/2024. The facility was unable to substantiate the allegation after investigation and family notification.
Deficiencies (1)
Description
Failure to ensure the medical record was complete and accurate, including documentation of social worker visits following an allegation of abuse for Resident #1.
Report Facts
Residents reviewed for abuse: 3 Date of incident: Sep 4, 2024 Date of facility incident report: Sep 6, 2024 Date of facility summary: Sep 11, 2024 Date of social worker follow-up visit: Sep 10, 2023 Audit frequency: 1 Audit duration: 12
Employees Mentioned
NameTitleContext
Maureen Golas-MarkureSupervising Nurse ConsultantSigned letter as Supervising Nurse Consultant from Facility Licensing and Investigations Section.
Peter ShowsteadAdministratorNamed as facility administrator in relation to the plan of correction.
Social Worker #1Interviewed regarding failure to document follow-up visit notes after abuse allegation.
DNSDirector of Nursing Services interviewed regarding social worker documentation.
Inspection Report Renewal Census: 113 Capacity: 128 Deficiencies: 0 Jul 30, 2024
Visit Reason
The inspection was conducted as a licensing renewal inspection for the facility.
Findings
Violations of the General Statutes of Connecticut and/or regulations of Connecticut State Agencies were identified at the time of this inspection, as indicated by the attached violation letter.
Report Facts
Licensed Bed Capacity: 128 Census: 113
Employees Mentioned
NameTitleContext
Peter Shon HwangAdministratorPersonnel contacted during inspection on 7/30/24 at 1:30 PM
Inspection Report Plan of Correction Census: 125 Capacity: 128 Deficiencies: 1 Apr 12, 2024
Visit Reason
A desk audit was conducted to review the implementation of the plan of correction for a prior violation letter dated 2024-01-31.
Findings
The desk audit found that Violation #1 and corresponding violations were corrected as of 2024-03-13. The DNS was notified by telephone on 2024-04-12 that all violations were corrected.
Deficiencies (1)
Description
Violation #1 and corresponding violations
Report Facts
Licensed Bed Capacity: 128 Census: 125
Employees Mentioned
NameTitleContext
Lynn LyonDNAPersonnel contacted during inspection on 2024-04-12
Allison BensonFLIS staff who signed the report and submitted it
Inspection Report Complaint Investigation Census: 111 Capacity: 128 Deficiencies: 0 Sep 14, 2022
Visit Reason
The inspection visit was conducted as a complaint investigation related to Complaint Investigation #00032862.
Findings
No violations of the General Statutes of Connecticut and/or regulations of Connecticut State Agencies were identified at the time of this inspection. A narrative report and additional information were attached.
Complaint Details
Complaint Investigation #00032862 was the reason for the visit. Violations were not identified at the time of inspection.
Report Facts
Licensed Bed/Bassinet Capacity: 128 Census: 111
Employees Mentioned
NameTitleContext
Lynn LyonDirector of NursingPersonnel contacted during the inspection.
Peter ShowsteadAdministratorPersonnel contacted during the inspection.
Inspection Report Complaint Investigation Census: 111 Capacity: 128 Deficiencies: 0 Sep 14, 2022
Visit Reason
The visit was conducted as a complaint investigation related to Complaint Investigation #00032862.
Findings
No violations of the General Statutes of Connecticut and/or regulations of Connecticut State Agencies were identified at the time of this inspection.
Complaint Details
Complaint Investigation #00032862 was reviewed. Violations were not identified at the time of this inspection.
Report Facts
Licensed Bed Capacity: 128 Census: 111
Employees Mentioned
NameTitleContext
Lynn LyonDirector of NursingPersonnel contacted during the inspection
Peter ShowsteadAdministratorPersonnel contacted during the inspection
Inspection Report Follow-Up Census: 123 Capacity: 128 Deficiencies: 0 Apr 27, 2022
Visit Reason
The visit was a desk audit conducted on 04/22/2022 and 04/27/2022 for the purpose of reviewing the Plan of Correction (POC) for the violation letter dated 03/09/2022.
Findings
Violations 1, 2, 3, 4, 5, 6, 7, and 8 have been corrected and no violations were identified at the time of this desk audit. The facility is in compliance with all regulations surveyed.
Report Facts
Violations corrected: 8
Employees Mentioned
NameTitleContext
Peter ShowsteadAdministratorPersonnel contacted on 04/27/2022 at 3:30pm during the inspection.
James TanRN, Nurse ConsultantSignature of DHSR Staff and report submitter.
Inspection Report Renewal Census: 118 Capacity: 128 Deficiencies: 0 Feb 2, 2022
Visit Reason
The inspection was conducted as a licensing inspection for renewal of the facility's license.
Findings
No violations of the General Statutes of Connecticut or regulations were identified at the time of this inspection. The report includes verification of CMP fund, shift coach, and full-time infection prevention and control specialist.
Report Facts
Licensed Bed/Bassinet Capacity: 128 Census: 118
Employees Mentioned
NameTitleContext
Peter ShownsteadADMPersonnel contacted during inspection
Inspection Report Renewal Deficiencies: 8 Feb 2, 2022
Visit Reason
Unannounced visits were made to The Villa At Stamford concluding on February 2, 2022, by representatives of the Facility Licensing and Investigations Section of the Department of Public Health for the purpose of conducting a recertification survey to determine compliance with 42 CFR Part 483 requirements for Long Term Care Facilities.
Findings
Multiple violations of Connecticut State Agencies regulations were identified during the visits, including failures related to urinary catheter care, abuse prevention, PASARR submissions, pressure ulcer care, oxygen tubing management, dialysis care, medication management, and medication cart cleanliness. Plans of correction were required for each violation with substantial compliance dates set for April 11, 2022.
Deficiencies (8)
Description
Facility failed to cover urinary drainage bags for residents #43 and #94 as required by physician orders and facility policy.
Facility failed to ensure resident #94 was free from physical abuse; abuse was substantiated between residents #59 and #91.
Facility failed to ensure PASARR was submitted timely for resident #74.
Facility failed to implement dietary recommendations for resident #20 with pressure ulcers and nutritional needs.
Facility failed to ensure oxygen tubing was labeled and changed as required for residents #57, #75, and #83.
Facility failed to provide dialysis care according to professional standards for resident #95, including monitoring AV fistula site and communication.
Facility failed to ensure pharmacy recommendations were followed timely for resident #74 regarding unnecessary medications.
Facility failed to maintain medication carts in a clean and sanitary manner with loose pills and blister pack back covers observed.
Report Facts
Plan of correction audit frequency: 2 Plan of correction audit frequency: 1 Plan of correction audit frequency: 3 Plan of correction audit frequency: 3 Plan of correction audit frequency: 10 Plan of correction audit frequency: 12 Plan of correction audit frequency: 5 Plan of correction audit frequency: 5
Employees Mentioned
NameTitleContext
Norma SchuberthSupervising Nurse ConsultantSigned letter regarding notice of noncompliance and plan of correction instructions
Inspection Report Complaint Investigation Census: 105 Capacity: 128 Deficiencies: 0 Jul 26, 2021
Visit Reason
The inspection visit was conducted as part of Complaint Investigation #30416 to review compliance with regulations and statutes.
Findings
No violations of the General Statutes of Connecticut and/or regulations of Connecticut State Agencies were identified at the time of this inspection.
Complaint Details
Complaint Investigation #30416 was the reason for the visit. The report indicates no violations were found during the inspection.
Report Facts
Licensed Bed Capacity: 128 Census: 105
Employees Mentioned
NameTitleContext
Peter ShowsteadAdministratorPersonnel contacted during inspection
Lynn LyonDirector of Nursing Services (DNS)Personnel contacted during inspection
Inspection Report Plan of Correction Deficiencies: 1 Feb 17, 2021
Visit Reason
An unannounced visit was made to Villa At Stamford by the Facility Licensing and Investigations Section of the Department of Public Health for the purpose of conducting an investigation.
Findings
The facility was found noncompliant with regulations related to the care and safety of a resident who sustained a wound and laceration. The investigation identified failures in reviewing and revising the plan of care to ensure interventions for accident prevention and safety were implemented.
Complaint Details
Complaint #28575 was the basis for the investigation.
Deficiencies (1)
Description
Failure to review and revise the plan of care to ensure interventions for accident prevention and safety were implemented for a resident with a previously identified head injury.
Report Facts
Staples required for laceration: 5 Date of resident admission: Jul 7, 2020 Date of MDS assessment: Jul 11, 2020 Date of Resident Care Plan: Jul 27, 2020 Physician order date: Aug 31, 2020 Nursing progress note date: Sep 11, 2020 Report summary date: Sep 18, 2020 Reportable Event Report date: Sep 11, 2020 Plan of Correction submission deadline: Mar 8, 2021 Substantial Compliance completion date: Mar 31, 2021 Audit frequency: 10
Employees Mentioned
NameTitleContext
Connie GreeneSupervising Nurse ConsultantSigned the notice letter and involved in the complaint investigation.
Peter ShowsteadAdministratorNamed as recipient of the notice and plan of correction.
Inspection Report Complaint Investigation Census: 116 Capacity: 128 Deficiencies: 1 Feb 17, 2021
Visit Reason
An unannounced visit was made to The Villa at Stamford on 2/17/21 by a representative of the Facility Licensing & Investigations Section for the purpose of conducting a CT # 28575 investigation.
Findings
The facility failed to review and revise the plan of care to ensure interventions for accident prevention and safety were implemented for a resident with a previously identified head injury of unknown origin. Specifically, the care plan was not updated to maintain padded side rails after the injury was resolved, potentially compromising resident safety.
Complaint Details
The investigation was triggered by a complaint related to Resident #1 who sustained a head injury from a side rail. The facility was unable to validate the exact cause of the injury due to inconsistent reports, but the injury required hospital treatment with staples. The care plan was not properly updated to maintain safety interventions after the injury was resolved.
Severity Breakdown
SS=D: 1
Deficiencies (1)
DescriptionSeverity
Failure to review and revise the plan of care to ensure accident prevention and safety interventions were implemented for a resident with a head injury of unknown origin.SS=D
Report Facts
Census: 116 Total Capacity: 128 Staples required: 5 Tylenol administration time: 3 Plan of Correction Completion Date: Mar 31, 2021 Random audits per week: 10
Employees Mentioned
NameTitleContext
NA #1Nurse AideAssigned nurse aide for Resident #1 who provided care and reported no additional bed rail padding required
NA #2Nurse AideReported blood on Resident #1's pillow and notified nursing staff
LPN #1Licensed Practical NurseAdministered Tylenol for Resident #1's restlessness and reported no other incidents
LPN #2Licensed Practical NurseAssigned nurse for 11-7 A.M. shift on 9/11/20, reported blood on Resident #1's head and pillow
Director of NursingDirector of NursingConducted interviews, assessed Resident #1, and identified care plan deficiencies
Director of RehabilitationDirector of RehabilitationEvaluated Resident #1 post-incident and noted lack of documentation for side rail padding
Inspection Report Abbreviated Survey Census: 105 Capacity: 128 Deficiencies: 2 Sep 4, 2020
Visit Reason
A COVID-19 Focused Infection Control Survey was conducted to determine compliance with 42 CFR Part 483 Requirements for Long Term Care Facilities, including infection prevention and control practices to prevent COVID-19 transmission.
Findings
Deficiencies were identified related to failure to use proper hair and beard restraints in the kitchen area and failure to conduct staff COVID-19 testing according to established requirements and guidelines.
Severity Breakdown
SS=D: 2
Deficiencies (2)
DescriptionSeverity
Failure to utilize hair restraints and beard guards in the kitchen area as per infection control policy.SS=D
Failure to conduct staff COVID-19 testing based on established requirements, with some staff not tested weekly as required.SS=D
Report Facts
Total Capacity: 128 Census: 105 Staff not tested weekly: 17 Staff worked beyond last test date: 9 Total staff: 137 Random audits per week: 10 Audit duration: 12
Inspection Report Plan of Correction Deficiencies: 3 Sep 4, 2020
Visit Reason
An unannounced visit was conducted on September 4, 2020, by the Department of Public Health for the purpose of conducting a COVID-19 infection focused survey at Villa At Stamford.
Findings
The facility failed to properly utilize hair restraints in the kitchen, did not conduct required COVID-19 staff testing, and failed to ensure staff wore picture identification badges as required by policy and law.
Deficiencies (3)
Description
Failure to utilize hair restraints in accordance with infection control policy in the kitchen area.
Failure to conduct required weekly COVID-19 testing for all staff as per established requirements.
Failure to ensure staff wore picture identification badges while working on the resident care unit.
Report Facts
Staff total: 137 Staff not completing weekly COVID-19 testing: 17 Random audits per week for hair/beard restraints: 10 Random weekly audits for COVID testing compliance: 10 Random audits per week for name badges: 15
Employees Mentioned
NameTitleContext
Norma SchuberthSupervising Nurse ConsultantAuthor of the plan of correction notice
Inspection Report Plan of Correction Deficiencies: 1 Aug 24, 2020
Visit Reason
An unannounced visit was made to Villa At Stamford by a representative of the Facility Licensing and Investigations Section of the Department of Public Health to conduct a COVID-19 Focused Infection Control survey.
Findings
The facility failed to ensure staff utilized eye protection on the observation unit as required by policy and protocol, with multiple staff observed not wearing eye protection during resident care.
Deficiencies (1)
Description
Facility failed to ensure staff utilized eye protection on the observation unit per standard of care.
Report Facts
Date of inspection: Aug 24, 2020 Plan of correction submission deadline: Sep 7, 2020 Audit frequency: 10 Audit duration (weeks): 12 Substantial compliance date: Sep 21, 2020
Employees Mentioned
NameTitleContext
Norma SchuberthSupervising Nurse ConsultantSigned letter as Supervising Nurse Consultant for Facility Licensing and Investigations Section
Inspection Report Plan of Correction Deficiencies: 1 Aug 24, 2020
Visit Reason
An unannounced visit was made to Villa At Stamford for the purpose of conducting a COVID-19 Focused Infection Control survey.
Findings
The facility failed to implement the use of eye protection per standard of care on the observation unit. Staff were observed not wearing proper eye protection despite being aware of the requirement. Education and disciplinary actions were planned to address this issue.
Deficiencies (1)
Description
Failure to implement the use of eye protection per standard of care on the observation unit.
Report Facts
Random weekly audits: 10 Random weekly audits: 15 Plan of correction submission deadline: 2020
Employees Mentioned
NameTitleContext
Norma SchuberthSupervising Nurse ConsultantSigned letter regarding the inspection and plan of correction instructions
Inspection Report Abbreviated Survey Census: 103 Capacity: 128 Deficiencies: 1 Aug 24, 2020
Visit Reason
A COVID-19 Focused Infection Control Survey was conducted to determine compliance with 42 CFR Part 483 Requirements for Long Term Care Facilities, including proper infection prevention and control practices to prevent the development and transmission of COVID-19.
Findings
The facility failed to ensure staff utilized proper eye protection on the observation unit where residents' COVID-19 status was unknown. Multiple staff members were observed not wearing eye protection despite being aware of the requirement. The facility did not implement the use of eye protection per standard of care on the observation unit.
Severity Breakdown
SS=D: 1
Deficiencies (1)
DescriptionSeverity
Failure to ensure staff utilized eye protection on observation unit with residents of unknown COVID-19 status.SS=D
Report Facts
Capacity: 128 Census: 103
Inspection Report Complaint Investigation Census: 110 Capacity: 128 Deficiencies: 1 Aug 1, 2020
Visit Reason
A COVID-19 Focused Infection Control Survey was conducted on 8/1/20 to determine compliance with infection prevention and control practices, and an investigation (ACTS reference number CT28010) was also conducted related to a grievance reported by a resident representative.
Findings
The facility failed to ensure a grievance reported by the resident representative regarding the shaving of a resident's eyebrows was properly documented, investigated, and resolved with a written response. The grievance process was deficient in documentation, follow-up, and corrective action.
Complaint Details
The grievance involved Resident #1 whose eyebrows were shaved off and penciled in without explanation. The resident was cognitively impaired and unable to explain the incident. The facility did not document the grievance investigation or provide a written response. The resident's representative reported missing items after discharge with no follow-up. The grievance was not properly handled according to facility policy.
Deficiencies (1)
Description
Failure to document, investigate, and respond to a grievance reported by a resident representative about a resident's eyebrows being shaved off and penciled in.
Report Facts
Capacity: 128 Census: 110 Deficiency completion date: Sep 1, 2020
Inspection Report Plan of Correction Deficiencies: 1 Aug 1, 2020
Visit Reason
An unannounced visit was made to Villa At Stamford on August 1, 2020, by a representative of the Facility Licensing and Investigations Section of the Department of Public Health for the purpose of conducting a COVID-19 Focused Infection Control Survey.
Findings
The facility was found to have violations of Connecticut State regulations related to grievance documentation and investigation. Specifically, the facility failed to ensure that a concern reported by a resident representative was documented and investigated properly, including missing follow-up and documentation in nursing progress notes and social worker notes.
Deficiencies (1)
Description
Failure to ensure a concern reported by a resident representative was documented and investigated, including lack of documentation in nursing progress notes, social worker notes, and no documented investigation or follow-up.
Report Facts
Plan of correction submission deadline: 2020 Substantial compliance date: 2020 Audit duration: 12
Employees Mentioned
NameTitleContext
Norma SchuberthSupervising Nurse ConsultantSigned letter regarding violations and plan of correction instructions
Peter ShowsteadAdministratorNamed in relation to grievance investigation and plan of correction
Inspection Report Complaint Investigation Census: 88 Capacity: 100 Deficiencies: 2 Jun 12, 2020
Visit Reason
The visit was a focused COVID-19 infection control survey and complaint investigation (CT #27770) conducted as an unannounced visit to The Villa At Stamford.
Findings
Violations of Connecticut State regulations were identified related to a resident fall during incontinent care, where staff failed to ensure resident safety and did not notify nursing when the resident indicated pain, resulting in a fall from bed. The facility was required to submit a plan of correction.
Complaint Details
Complaint investigation CT #27770 was substantiated with findings of noncompliance related to resident safety and care during incontinent care.
Deficiencies (2)
Description
Failure to ensure resident safety during incontinent care resulting in a fall from bed.
Nurse aide failed to notify nurse when resident indicated pain and continued care leading to fall.
Report Facts
Licensed Bed Capacity: 100 Census: 88 Inspection Dates: 2 Fall Incident Date: 6 Plan of Correction Submission Deadline: 7 Random Observations: 15
Employees Mentioned
NameTitleContext
Peter ShowsteadAdministratorPersonnel contacted during inspection.
Lynn LyonDirector of Nursing ServicesInterviewed regarding care procedures and staff education.
Alice MartinezSupervising Nurse ConsultantAuthor of the notice letter regarding violations and plan of correction.
Inspection Report Plan of Correction Deficiencies: 1 Jun 12, 2020
Visit Reason
Unannounced visits were made to The Villa At Stamford to conduct an investigation by the Facility Licensing and Investigations Section of the Department of Public Health.
Findings
The facility failed to ensure that a resident was kept safe during incontinent care, resulting in a fall from the bed. The investigation identified that nursing staff did not stop care or notify the nurse when the resident was moving away due to pain from pressure sores.
Deficiencies (1)
Description
Failure to ensure that the resident was kept safe during incontinent care which resulted in a fall from the bed.
Report Facts
Resident reviewed: 1 Score: 15 Date: Jun 2, 2020 Date: Jun 3, 2020 Date: Jun 6, 2020 Date: Jun 12, 2020 Observation frequency: 15 Compliance date: Jul 24, 2020
Employees Mentioned
NameTitleContext
Alice MartinezSupervising Nurse ConsultantSigned the notice letter from Facility Licensing and Investigations Section
Peter ShowsteadAdministratorFacility administrator addressed in the report
Inspection Report Routine Census: 106 Capacity: 128 Deficiencies: 0 May 7, 2020
Visit Reason
A COVID-19 Focused Survey was conducted to determine compliance with 42 CFR Part 483 Requirements for Long Term Care Facilities, including proper infection prevention and control practices to prevent the development and transmission of COVID-19.
Findings
The survey found no deficiencies related to infection prevention and control practices for COVID-19 at the facility.
Inspection Report Routine Census: 109 Capacity: 128 Deficiencies: 0 Apr 28, 2020
Visit Reason
A COVID-19 Focused Survey was conducted to determine compliance with 42 CFR Part 483 Requirements for Long Term Care Facilities, including proper infection prevention and control practices to prevent the development and transmission of COVID-19.
Findings
No deficiencies were cited as a result of this COVID-19 Focused Survey.
Inspection Report Abbreviated Survey Census: 106 Capacity: 128 Deficiencies: 0 Apr 22, 2020
Visit Reason
A COVID-19 Focused Survey was conducted to determine compliance with 42 CFR Part 483 Requirements for Long Term Care Facilities, including proper infection prevention and control practices to prevent the development and transmission of COVID-19.
Findings
The facility was found to be in compliance with the requirements; no deficiencies were cited as a result of this COVID-19 focused survey.
Inspection Report Renewal Census: 123 Capacity: 128 Deficiencies: 0 Aug 11, 2019
Visit Reason
The inspection visit was conducted for the purpose of license renewal and included a complaint investigation related to complaint numbers 25727 and 24039.
Findings
The report indicates that violations of the General Statutes of Connecticut and/or regulations were not identified at the time of this inspection. The certification file was reviewed as part of the process.
Complaint Details
Complaint investigation numbers 25727 and 24039 were reviewed; no violations were identified during this inspection.
Report Facts
Licensed Bed Capacity: 128 Census: 123
Employees Mentioned
NameTitleContext
Peter ShurtleffPersonnel contacted during inspection
Lynn LyonDMSPersonnel contacted during inspection
Laurie KnowlesADNSPersonnel contacted during inspection
Inspection Report Renewal Census: 123 Capacity: 128 Deficiencies: 0 Aug 11, 2019
Visit Reason
The inspection visit was conducted as a renewal inspection and also referenced complaint investigations #25727 and #24039.
Findings
No violations of the General Statutes of Connecticut or regulations of Connecticut State Agencies were identified at the time of this inspection.
Report Facts
Licensed Bed Capacity: 128 Census: 123
Employees Mentioned
NameTitleContext
Peter ShustackPersonnel contacted during inspection
Lynn LyonPersonnel contacted during inspection
Laura KnowlesADNSPersonnel contacted during inspection
Inspection Report Plan of Correction Deficiencies: 2 Aug 11, 2019
Visit Reason
Unannounced visits were made to Villa At Stamford on August 11, 12, and 13, 2019 by representatives of the Facility Licensing and Investigations Section of the Department of Public Health for the purpose of conducting multiple investigations, a licensure and certification inspection.
Findings
Two main violations were identified: 1) Verbal abuse of Resident #63 by staff member NA #2, which was substantiated and resulted in termination of NA #2's employment; 2) Failure to order medications in a timely manner for Resident #133, a newly admitted resident, resulting in missed medications on the day of admission.
Complaint Details
Complaint numbers 25727 and 24039 were investigated. The allegation of verbal abuse was substantiated by the facility.
Deficiencies (2)
Description
Failure to ensure Resident #63 was provided care in a dignified manner, including verbal abuse by NA #2.
Failure to order medications in a timely manner for Resident #133, resulting in missed medications on the day of admission.
Report Facts
Residents involved: 3 Residents involved: 1 Missed medications: 7 Residents on NA #2's assignment: 10 Substantial compliance date for Violation #1: Oct 15, 2019 Substantial compliance date for Violation #2: Sep 24, 2019
Employees Mentioned
NameTitleContext
Norma SchuberthSupervising Nurse ConsultantSigned the letter and directed the plan of correction submission.
Peter ShowsteadAdministratorNamed as recipient of the letter and involved in incident discussions.
RN #1Witnessed verbal abuse incident, sent email to Administrator and DON, failed to immediately remove NA #2 from assignment.
NA #2Staff member who verbally abused Resident #63 and was terminated.
RN #4Completed admission for Resident #133 and was educated on timely ordering of medications.
APRN #1Interviewed regarding medication administration for Resident #133.
Pharmacy DirectorInterviewed regarding pharmacy delivery schedules and medication orders.
DNSDirector of Nursing Services, responsible for monitoring plan of correction.

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