Inspection Reports for The Village at Alameda

Complaint survey completed on 09/04/2025 for the state requirements of NMAC 8.370.14, Regulations for Assisted Living Facilities for Adults.

Deficiencies were cited related to Individual Service Plans not being reviewed or revised by licensed nurses, failure to report incidents timely, failure to treat a resident with courtesy and respect, unsafe storage of chemicals, maintenance issues including ceiling tile perforations and outdated elevator inspection, unsecured mechanical room, and fire extinguishers not inspected monthly.

Complaint Intake NM was investigated with deficiencies cited.

The inspection was conducted as a complaint survey to investigate allegations related to resident rights violations and financial exploitation at The Village at Alameda assisted living facility.

The facility was found to have violated resident rights, specifically failing to protect a resident from financial exploitation by a former employee. The investigation revealed unauthorized CashApp transfers and bank withdrawals causing financial harm to the resident. The facility has taken corrective actions including staff training and securing resident valuables.

Complaint intake numbers were investigated; one complaint was substantiated with cited deficiencies related to financial exploitation of a resident by a former direct care staff member.

The inspection was conducted as a complaint survey for alleged deficiencies related to resident abuse, neglect, exploitation, and failure to report incidents as required by state regulations.

The facility was found deficient in reporting incidents timely to the Licensing Authority, resulting in residents being at risk of harm and financial loss. Exploitation incidents involving a former caregiver were documented, including theft and misuse of residents' financial accounts. The facility failed to protect residents from financial abuse and did not report incidents after the caregiver was terminated. Corrective actions and trainings were implemented by the Executive Director to ensure compliance.

The complaint investigation substantiated deficiencies related to exploitation and failure to report incidents. The investigation revealed that a caregiver exploited residents financially, including theft of checks and unauthorized use of bank accounts. The facility did not report these incidents after the caregiver was terminated. Multiple police reports and bank communications confirmed the exploitation. The Executive Director implemented corrective actions including staff training and monitoring.

The inspection was conducted as a complaint survey related to the state requirements for Assisted Living Facilities, specifically addressing complaints #NM60188 and #NM60600 which were found to be unsubstantiated but with deficiencies cited.

The facility failed to report incidents such as the closure of the kitchen due to cockroach infestation and air conditioning failure to the Licensing Authority within the required timeframe. Additionally, the facility did not ensure documentation that resident bed linens were changed on an as-needed or weekly basis, risking harm to residents.

Complaint Intake #NM60188 was unsubstantiated with deficiencies cited. Complaint Intake #NM60600 was unsubstantiated with deficiencies cited.

Initial survey completed on 02/02/22 for the state requirements of 7 NMAC 8.2, Regulations for Assisted Living.

The facility failed to ensure that Direct Care Staff had been cleared by the Employee Abuse Registry prior to hire, and failed to ensure that Direct Care Staff received required supervised training and orientation prior to providing unsupervised care. Additionally, the facility failed to ensure residents' admission/discharge agreements included a refund policy upon death, and failed to ensure residents/family received fire safety and evacuation orientation upon admission.