The Willows at Springhurst

Assisted Living Home

The Willows at Springhurst

3101 N Hurstbourne Pkwy, Louisville, KY 40241 View Map
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Overview of The Willows at Springhurst

A member of the Trilogy Health Services group, The Willows at Springhurst is a trusted community where families and seniors know they made the right choice to live in the senior living community. As a sister company of Westport Place, The Willows ensures that residents have a wonderful experience in the community. Management emphasizes the importance of connections, which is why they promote socialization for everyone in the community. The Willows at Springhurst is a vibrant community that is excellent at satisfying the wellness needs of every resident. 

The Willows is an independent living, assisted living, and memory care community with skilled nursing and short-term stay. They ensure that, as a senior living community, they deeply emphasize and guarantee that independence is maintained for their residents. Residents can rest easy knowing that they are placed first with the list of services and amenities provided for them: ADLs, transportation, library, and private dining rooms. Skilled nursing and personalized care are also offered to the residents. 

(502) 412-3775

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Overall rating Info Official CMS rating based on health inspections, staffing and quality measures.
4/5
Kentucky average: 2.8/5
Health Inspection Info Official CMS rating based on deficiencies found during state health inspections.
3/5
Kentucky average: 2.9/5
Staffing Info Official CMS rating based on nurse staffing hours per resident per day.
3/5
Kentucky average: 2.7/5
Quality Measures Info Official CMS rating based on clinical outcomes for residents.
5/5
Kentucky average: 2.9/5

Nursing care per resident

Info Average daily nursing hours per resident (adjusted for acuity). Higher values indicate more nursing time per resident.
3h 19m per day

This home provides 12% less nursing time per resident than the state average.

Kentucky average: 3h 45m per day

Capacity and availability

Smaller home

May offer a more intimate, personalized care environment.

Total beds 62

This home usually has availability

Lower occupancy suggests more openings may be available.

Lower demand than the Kentucky average
Occupancy rate 83.7%
Residents per day (avg) 49
Occupancy rate
83.7%
Residents per day (avg)
49

Who this home usually serves

TYPE OF STAY

Mostly short-term rehab stays

Most residents typically stay for a few weeks or months before returning home or moving on.

Might be optimal for
Short stays Recovery Medicare-covered care

Breakdown by payment type

Medicare

61% of new residents, usually for short-term rehab.

Typical stay 23 days

Private pay

36% of new residents, often for short stays.

Typical stay 9 - 10 months

Medicaid

4% of new residents, often for long-term daily care.

Typical stay 2 years

Finances and operations

Proprietary home
Corporation
Home revenue
$14.5M
Operating loss
-$1.7M
Proprietary home Corporation
Home revenue
$14,525,054.00
Operating loss
$-1,698,239.00
Payroll costs Info The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$6.4M
44.3% of revenue
Other operating costs Info All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$9.8M
Total costs $16.2M
Bed community size
62-bed community
A moderately sized community that may balance personal attention with shared amenities and social activities.
Years in operation
4 years in operation
An established community with some operational experience and growing routines.
Walk Score
Walk Score: 34 / 100
Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
BBB Rating
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work

About this community

License Status
Active
Facility Type
Assisted Living Community - Behavioral Health

Additional licensing details

License number: 100240
CMS Certification Number: 185305
County: JEFFERSON

What does this home offer?

Pets allowed icon
Pets allowed icon

Pets Allowed: Yes, Pets Allowed

Room sizes icon
Room sizes icon

Room Sizes: 140 - 477 / 424 - 929 sq.ft

Housing options icon
Housing options icon

Housing Options: Studio / 1 Bed / 2 Bed

Transportation services icon
Transportation services icon

Transportation Services

Fitness and recreation icon
Fitness and recreation icon

Fitness and Recreation

Types of Care at The Willows at Springhurst

Assisted Living Independent Living Memory Care

Compare Assisted Living around Louisville

The information below is reported by the Kentucky Cabinet for Health and Family Services, Office of Inspector General.
The Willows at Springhurst
SNF

Nursing Home 24/7 care needed

AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

Louisville
140
Yes
A+
34
SIECKERT, CARLA
83.7%
$14,496,508.00
$6,437,178.00
44.4%
48.50
4/5
3.3166
3/5
3/5
5/5
17
-17%
-12%
+3%
Studio / 1 Bed / 2 Bed
Sunrise of Louisville
AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

MC

Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.

Louisville
94
Yes
A-
21
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
Studio / Suite / 1 Bed
Brookdale Stonestreet
AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

Louisville
60
Yes
A+
7
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
Studio / 1 Bed / 2 Bed
Inspirations of Mount Washington
AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

MC

Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.

RC

Respite Care

Mt Washington
49
Yes
A-
12
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
Studio / 1 Bed / 2 Bed
Symphony at Valley Farms
AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

MC

Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.

Louisville
-
Yes
A+
28
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
Studio / 1 Bed / 2 Bed

Living Spaces & Floor Plans

The Willows At Springhurst 1 Bed
The Willows At Springhurst Studio
The Willows At Springhurst Studio B
The Willows At Springhurst Studio C

Places of interest near The Willows at Springhurst

Address 13.6 miles from city center — 0.92 miles to nearest hospital (The Little Clinic)

Address 3101 N Hurstbourne Pkwy, Louisville, KY 40241

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Staffing Data

Source: CMS Payroll-Based Journal (Q2 2025)

139
Total Staff
121
Employees
18
Contractors
24,142
Total Hours (Quarter)
34
Avg Staff/Day
7.8
Avg Shift (hrs)
Nursing Staff Breakdown
Role Count Avg Shift (hrs) Uses Contractors?
Registered Nurse129 No
Licensed Practical Nurse189.1 No
Certified Nursing Assistant418.2 No
Staff by Category
Administration
3 staff
6.9hs shift avg
Nursing Staff
92 staff
8.3hs shift avg
Physicians & Practitioners
10 staff
7.9hs shift avg
Therapy Services
18 staff
5.6hs shift avg
Activities & Recreation
0 staff
0hs shift avg
Social Services
2 staff
7.4hs shift avg
Dietary Services
13 staff
8.1hs shift avg
Other Services
1 staff
7hs shift avg
Contractor Analysis
10.4%
of total hours from contractors
2,522 contractor hours this quarter
Respiratory Therapy Technician: 5 Physical Therapy Assistant: 2 Qualified Social Worker: 2 Physical Therapy Aide: 5 Speech Language Pathologist: 3 Medical Director: 1
Role Employees Contractors Total Staff Total Hours Days Worked % of Days Avg Shift (hrs)
Certified Nursing Assistant410417,63791100%8.2
Registered Nurse120123,16791100%9
Licensed Practical Nurse180182,84891100%9.1
Other Dietary Services Staff120122,5509099%8
Medication Aide/Technician190191,7569099%6.7
Administrator2021,0246470%8
RN Director of Nursing2021,0226976%8.5
Physical Therapy Aide0556487077%5.9
Dietitian1015546571%8.5
Clinical Nurse Specialist9095404549%7.8
Physical Therapy Assistant0224957178%6.9
Nurse Practitioner1014886167%8
Qualified Social Worker0224826571%7.4
Respiratory Therapy Technician0554416470%6.9
Speech Language Pathologist0334316369%6.8
Medical Director011262426%1.1
Occupational Therapy Assistant303255358%0.5
Mental Health Service Worker101711%7

Health Inspection History

Inspections
Total health inspections 3

Kentucky average 2.9


Last Health inspection on Sep 2021

Total health citations 17
Citations per inspection
5.67

Health citations are formal notices following inspections when they fail to comply with safety and care standards.

All 17 citations resulted from standard inspections.

Breakdown of citation severity (last 3 years)
Critical Health citations More info 0
100% better than Kentucky average

Kentucky average: 1.1


Serious Health citations More info 0
100% better than Kentucky average

Kentucky average: 0.6

0 critical citations More info Kentucky average: 1.1

0 serious citations More info Kentucky average: 0.6

17 moderate citations More info Kentucky average: 11.6

0 minor citations More info Kentucky average: 0.1
Citations history (last 3 years)
Nursing Services moderate citation Sep 03, 2021
Corrected

Nutrition moderate citation Sep 03, 2021
Corrected

Nutrition moderate citation Sep 03, 2021
Corrected

Quality of Care moderate citation Sep 03, 2021
Corrected

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Ownership: Non-Profit Corporation
Resident Census by Payment Source
44 Total Residents
Medicare 7 (15.9%)
Medicaid 25 (56.8%)
Private Pay/Other 12 (27.3%)

Quality of care over time

These measures show how residents usually do over time at this home, based on health outcomes and preventive care.

High-risk clinical events score Info A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline. 5.1
51% better than Kentucky average

Kentucky average: 10.5

Functional decline score Info A composite score based on activities of daily living decline, walking ability decline, and incontinence. 14.1
25% better than Kentucky average

Kentucky average: 18.9

Long-stay resident measures
Need for Help with Daily Activities Increased Info Percent of long-stay residents whose need for help with daily activities has increased 4.4%
74% better than Kentucky average

Kentucky average: 16.8%

Low Risk Residents with Bowel/Bladder Incontinence Info Percent of low risk long-stay residents who lose control of their bowels or bladder 23.8%
16% worse than Kentucky average

Kentucky average: 20.5%

Falls with Major Injury Info Percent of long-stay residents experiencing one or more falls with major injury 10.6%
181% worse than Kentucky average

Kentucky average: 3.8%

High Risk Residents with Pressure Ulcers Info Percent of long-stay high risk residents with pressure ulcers 2.1%
64% better than Kentucky average

Kentucky average: 5.8%

Urinary Tract Infection Info Percent of long-stay residents with a urinary tract infection 3.0%
62% worse than Kentucky average

Kentucky average: 1.9%

Lost Too Much Weight Info Percent of long-stay residents who lose too much weight 3.4%
50% better than Kentucky average

Kentucky average: 6.8%

Depressive Symptoms Info Percent of long-stay residents who have depressive symptoms 0.0%
100% better than Kentucky average

Kentucky average: 14.3%

Antipsychotic Use Info Percent of long-stay residents who received an antipsychotic medication 9.0%
42% better than Kentucky average

Kentucky average: 15.6%

Pneumococcal Vaccine Info Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine 100.0%
6% better than Kentucky average

Kentucky average: 93.9%

Influenza Vaccine Info Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine 92.6%
In line with Kentucky average

Kentucky average: 96.2%

Short-stay resident measures
Pneumococcal Vaccine Info Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine 91.3%
9% better than Kentucky average

Kentucky average: 83.7%

Antipsychotic medication increase Info Percent of short-stay residents who newly received an antipsychotic medication 1.3%
32% better than Kentucky average

Kentucky average: 1.9%

Influenza Vaccine Info Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine 90.5%
8% better than Kentucky average

Kentucky average: 83.6%

Guides for Better Senior Living

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Financial Aid for Kentucky Seniors

Get financial aid guidance

Home and Community Based Waiver

Kentucky Medicaid HCB Waiver

Age 65+ or disabled, Kentucky resident, Medicaid-eligible, nursing home-level care need.

~$2,829/month (300% FBR, individual).

$2,000 (individual), $3,000 (couple).

Rural focus; waitlists possible.

Hart-Supported Living Program

KY Hart-Supported Living

Age 65+ or disabled, Kentucky resident.

No strict limit; prioritizes low-income.

Not applicable.

Competitive grants; limited availability.

Kentucky Homecare Program

Kentucky Homecare Program

Age 60+, Kentucky resident, at risk of nursing home placement, not eligible for Medicaid waivers.

No strict limit; prioritizes low-income (~$24,980/year individual).

Not assessed; need-based focus.

15 AAAs; rural focus; not in nursing homes.

Medicare Savings Program (MSP)

Kentucky Medicare Savings Program

Age 65+ or disabled, Kentucky resident, Medicare Part A/B.

~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.

$9,430 (individual), $14,130 (couple).

Three tiers; no waitlist; auto Extra Help for Part D.

National Family Caregiver Support Program (NFCSP) Respite

Kentucky NFCSP Respite Care

Caregivers of 60+ needing care or 55+ caregivers of others; Kentucky resident; functional needs (2+ ADLs).

Prioritizes ~$24,980/year (individual); no strict cap.

Not assessed; need-based.

15 AAAs; prioritizes low-income, rural caregivers.

Kentucky Family Caregiver Program

Kentucky Family Caregiver Program

Grandparents (often 55+) as primary caregivers to grandchildren under 18, Kentucky resident, not on Kinship Care.

~$31,225/year (individual); varies by AAA.

Not strictly assessed; need-based.

Max $1,500/year; statewide via AAAs.

Senior Community Service Employment Program (SCSEP)

Kentucky SCSEP

Age 55+, unemployed, low-income, Kentucky resident.

~$1,983/month (125% FPL).

Not specified; income-focused.

Priority for veterans, rural residents.

VA Aid and Attendance (A&A) and Housebound Benefits

Kentucky VA Aid and Attendance/Housebound

Age 65+ or disabled veteran/spouse, Kentucky resident, wartime service, need for ADL help (A&A) or homebound.

Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.

~$155,356 (net worth limit).

High veteran demand in rural areas.

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