Show Inspection Reports
Total health inspections
6
Nevada average 5.1
Last Health inspection on Mar 2025
Primarily long-term care, limited rehab
Most residents stay long-term, while a smaller portion are admitted for short-term rehab.
TLC Care Center
Memory Care Home
TLC Care Center
Memory Care Home
Overview of Tlc Care Center
Tlc Care Center is one of the premier nursing homes in Henderson, where residents are assured of receiving personalized care that is uniquely designed based on their individual needs. The home aims to change the meaning of skilled nursing and rehabilitation for seniors through the exceptional care delivered by their patient-friendly staff to offer the best care possible for their residents. It provides a warm and welcoming atmosphere where residents and staff are encouraged to create friendships and build a mutual level of trust with each other.
Expect excellent services and commitment to ensuring residents live their best lives. Their areas of specialization include rehabilitation, skilled nursing, and long-term care. Essential services include housekeeping, restaurant-style dining, social activities, and scheduled transportation.
Quality ratings
Official CMS rating based on health inspections, staffing and quality measures.
Official CMS rating based on deficiencies found during state health inspections.
Official CMS rating based on nurse staffing hours per resident per day.
Official CMS rating based on clinical outcomes for residents.
Nursing care per resident
Average daily nursing hours per resident (adjusted for acuity). Higher values indicate more nursing time per resident.
Staffing hours breakdown
Hours of care per resident per day, broken down by staff type. Data from CMS Medicare.
Registered Nurse (RN)
Registered nurse hours per resident per day.
Registered nurse hours per resident per day.
LPN / LVN
Licensed Practical Nurse / Licensed Vocational Nurse hours per resident per day.
Licensed Practical Nurse / Licensed Vocational Nurse hours per resident per day.
Nurse Aide
Nurse aide hours per resident per day.
Nurse aide hours per resident per day.
Total Nursing (Weekend)
Total number of nurse staff hours per resident per day on weekends.
Total number of nurse staff hours per resident per day on weekends.
Physical Therapist
Physical therapist staff hours per resident per day.
Physical therapist staff hours per resident per day.
RN (Weekend)
Registered nurse hours per resident per day on weekends.
Registered nurse hours per resident per day on weekends.
Capacity and availability
High-capacity home
May provide extensive amenities, services and programs.
Total beds
255
This home usually has availability
Lower occupancy suggests more openings may be available.
Occupancy rate
83.9%
Residents per day (avg)
230
Occupancy rate
83.9%
Residents per day (avg)
230
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Long-term residence
Daily assistance
Occasional rehab needs
Breakdown by payment type
Medicare
4% of new residents, usually for short-term rehab.
Typical stay
2 - 3 months
Private pay
77% of new residents, often for short stays.
Typical stay
1 - 2 months
Medicaid
19% of new residents, often for long-term daily care.
Typical stay
1 years
Finances and operations
Proprietary home
Other
Home revenue
$9.3M
Operating loss
-$365.1K
Proprietary home
Other
Home revenue
$9,342,903.00
Operating loss
$-365,091.00
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$3.6M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$6.1M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$9.7M
255-bed community
A large-scale community that may provide a wide range of amenities, services, and structured programs.
26 years in operation
A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.
Walk Score: 68 / 100
Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work
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About this community
Occupancy Rate
89%
Occupied Beds
226 of 255
Percentage of available beds currently in use by residents.
License Status
ActiveFacility Type
FACILITY FOR SKILLED NURSING
License Date
July 9, 2023
License Expiration
December 31, 2025
Additional licensing details
CMS Certification Number:
295071
Ownership & operating entity
TLC Care Center is administrated by TRACY BRANTLEY.
Type Of Units
SNF (Skilled Nursing)
255 units
Total beds
255 units
Staffing
Key information about the people who lead and staff this community.
Leadership
Contact:
Mr. Jason Marker, Administrative Manager
Care Services
Nursing Services
Rehabilitation Services
Memory Care
Skilled Nursing
Licensed Nurses/CNAs
24-Hour Staffing
Short-Term Rehab
All Levels of Care
Programs & Activities
Specific Programs
Short-Term Rehab, Respiratory Therapy, Long-Term Care, Dementia Care
Types of Care at TLC Care Center
Memory Care
Nursing Home
Inspection History
In Nevada, the Department of Health and Human Services, Bureau of Health Care Quality and Compliance performs unannounced onsite surveys to evaluate resident safety and care quality.
8 visits/inspections
Latest inspection
Date:April 24, 2025
30 deficiencies
Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.
Compare Memory Care around Henderson
The information below is reported by the Nevada Department of Health and Human Services, Bureau of Health Care Quality and Compliance.
TLC Care Center
-35%
-17%
+3%
SNF
Nursing Home 24/7 care needed
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
Henderson (Whitney Ranch)
255
No
A+
68
STERLING, PHILLIP
83.9%
$8,955,062.00
$3,587,217.00
40.1%
229.70
3.3641
2
58
1
-35%-17%+3%
TLC Care Center
Type of care:
SNF
AL
Community:
Henderson (Whitney Ranch)
Bed Count:
255
Pets Allowed:
No
Operator:
STERLING, PHILLIP
CCN:
295071
Occupancy:
83.9%
Home Revenue:
$8,955,062.00
Payroll Costs:
$3,587,217.00
Payroll %:
40.1%
Avg Residents/Day:
229.70
Overall Rating:
Adj Nurse Hours:
3.3641
Health Insp Rating:
Staffing Rating:
QM Rating:
Number of Fines:
2
Citations:
58
Severe Citations:
1
RN share vs State Avg:
-35%
-35%
Staffing vs State Avg:
-17%
-17%
Occupancy vs State Avg:
+3%
+3%Places of interest near TLC Care Center
4.4 miles from city center — 1.64 miles to nearest hospital (Comprehensive Cancer Centers of Nevada - SE Henderson/Stephanie)
1500 W Warm Springs Rd, Henderson, NV 89014
Calculate Travel Distance to TLC Care Center
Add your location
Staffing Data
Source: CMS Payroll-Based Journal (Q2 2025)
382
Total Staff
271
Employees
111
Contractors
87,567
Total Hours (Quarter)
111
Avg Staff/Day
8.7
Avg Shift (hrs)
Nursing Staff Breakdown
| Role ⓘ | Count ⓘ | Avg Shift (hrs) ⓘ | Uses Contractors? ⓘ |
|---|---|---|---|
| Registered Nurse | 35 | 10.1 | Yes |
| Licensed Practical Nurse | 85 | 9.9 | Yes |
| Certified Nursing Assistant | 179 | 8.2 | Yes |
Staff by Category
Administration ⓘ
1 staff
8hs shift avg
Nursing Staff ⓘ
304 staff
8.8hs shift avg
Physicians & Practitioners ⓘ
13 staff
8.6hs shift avg
Therapy Services ⓘ
32 staff
7.9hs shift avg
Activities & Recreation ⓘ
19 staff
8.4hs shift avg
Social Services ⓘ
4 staff
6.7hs shift avg
Dietary Services ⓘ
4 staff
8.1hs shift avg
Other Services ⓘ
5 staff
8.2hs shift avg
Contractor Analysis
4.3%
of total hours from contractors
3,747 contractor hours this quarter
Certified Nursing Assistant: 58
Licensed Practical Nurse: 35
Registered Nurse: 18
| Role ⓘ | Employees ⓘ | Contractors ⓘ | Total Staff ⓘ | Total Hours ⓘ | Days Worked ⓘ | % of Days ⓘ | Avg Shift (hrs) ⓘ |
|---|---|---|---|---|---|---|---|
| Certified Nursing Assistant | 121 | 58 | 179 | 43,320 | 91 | 100% | 8.2 |
| Licensed Practical Nurse | 50 | 35 | 85 | 18,066 | 91 | 100% | 9.9 |
| Registered Nurse | 17 | 18 | 35 | 6,171 | 91 | 100% | 10.1 |
| Clinical Nurse Specialist | 12 | 0 | 12 | 5,076 | 90 | 99% | 8.7 |
| Qualified Activities Professional | 19 | 0 | 19 | 4,228 | 91 | 100% | 8.4 |
| RN Director of Nursing | 4 | 0 | 4 | 1,661 | 90 | 99% | 9.6 |
| Other Dietary Services Staff | 3 | 0 | 3 | 1,580 | 91 | 100% | 8.1 |
| Speech Language Pathologist | 13 | 0 | 13 | 1,529 | 90 | 99% | 7.5 |
| Respiratory Therapy Technician | 5 | 0 | 5 | 1,313 | 91 | 100% | 9.8 |
| Mental Health Service Worker | 5 | 0 | 5 | 1,054 | 68 | 75% | 8.2 |
| Physical Therapy Assistant | 7 | 0 | 7 | 917 | 71 | 78% | 7.1 |
| Physical Therapy Aide | 5 | 0 | 5 | 546 | 57 | 63% | 7.7 |
| Administrator | 1 | 0 | 1 | 512 | 64 | 70% | 8 |
| Nurse Practitioner | 1 | 0 | 1 | 504 | 63 | 69% | 8 |
| Dietitian | 1 | 0 | 1 | 456 | 57 | 63% | 8 |
| Qualified Social Worker | 4 | 0 | 4 | 391 | 48 | 53% | 6.7 |
| Occupational Therapy Aide | 2 | 0 | 2 | 237 | 31 | 34% | 6.9 |
| Nurse Aide in Training | 1 | 0 | 1 | 7 | 2 | 2% | 3.6 |
Health Inspection History
Inspections
Total health citations
58
Citations per inspection
9.67
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
30 of 58 citations resulted from standard inspections; 21 of 58 resulted from complaint investigations; and 7 of 58 came from combined inspections (standard and complaint).
Breakdown of citation severity (last 3 years)
Critical Health citations
0
0
100% better than Nevada averageNevada average: 0.1
Serious Health citations
1
1
100% worse than Nevada averageNevada average: 0.5
0 critical citations
1 serious citation
57 moderate citations
0 minor citations
Citations history (last 3 years)
Abuse/Neglect moderate citation
Mar 28, 2025
Corrected
Abuse/Neglect moderate citation
Mar 28, 2025
Corrected
Abuse/Neglect moderate citation
Mar 28, 2025
Corrected
Administration moderate citation
Mar 28, 2025
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Ownership: For-Profit LLC
Part of: HILL VALLEY HEALTHCARE
Resident Census by Payment Source
215
Total Residents
Medicare
9
(4.2%)
ⓘ
Medicaid
129
(60%)
ⓘ
Private Pay/Other
77
(35.8%)
ⓘ
Specialized Care Beds
42
Total Specialty Beds
16.5%
of Bed Capacity
42
Ventilator Beds ⓘ
16.5%
Programs & Services
Residents' Group
ⓘ
Family Engagement
Active councils help families stay involved in care decisions and facility operations.
Active
Resident Council
ⓘ
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
5.5
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
5.5
43% better than Nevada averageNevada average: 9.7
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
10.7
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
10.7
39% better than Nevada averageNevada average: 17.5
Long-stay resident measures
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
3.2%
Percent of long-stay residents whose need for help with daily activities has increased
3.2%
80% better than Nevada averageNevada average: 15.6%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
4.9%
Percent of long-stay residents whose ability to move independently worsened
4.9%
76% better than Nevada averageNevada average: 20.8%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
24.0%
Percent of low risk long-stay residents who lose control of their bowels or bladder
24.0%
42% worse than Nevada averageNevada average: 16.9%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
2.5%
Percent of long-stay residents experiencing one or more falls with major injury
2.5%
In line with Nevada averageNevada average: 2.5%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
10.3%
Percent of long-stay high risk residents with pressure ulcers
10.3%
88% worse than Nevada averageNevada average: 5.5%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
0.7%
Percent of long-stay residents with a urinary tract infection
0.7%
50% better than Nevada averageNevada average: 1.4%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
6.7%
Percent of long-stay residents who lose too much weight
6.7%
24% worse than Nevada averageNevada average: 5.4%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
7.7%
Percent of long-stay residents who have depressive symptoms
7.7%
81% worse than Nevada averageNevada average: 4.2%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
21.3%
Percent of long-stay residents who received an antipsychotic medication
21.3%
51% worse than Nevada averageNevada average: 14.1%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
66.2%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
66.2%
27% worse than Nevada averageNevada average: 91.0%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
81.3%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
81.3%
9% worse than Nevada averageNevada average: 89.6%
Hospitalizations per 1,000 days
Number of hospitalizations per 1,000 long-stay resident days.
2.68
Number of hospitalizations per 1,000 long-stay resident days.
2.68
47% worse than Nevada averageNevada average: 1.82
ED visits per 1,000 days
Number of outpatient emergency department visits per 1,000 long-stay resident days.
0.83
Number of outpatient emergency department visits per 1,000 long-stay resident days.
0.83
45% better than Nevada averageNevada average: 1.50
Short-stay resident measures
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
68.1%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
68.1%
19% worse than Nevada averageNevada average: 83.9%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
1.3%
Percent of short-stay residents who newly received an antipsychotic medication
1.3%
39% better than Nevada averageNevada average: 2.0%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
76.4%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
76.4%
5% worse than Nevada averageNevada average: 80.7%
Re-hospitalized after SNF stay
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
28.2%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
28.2%
21% worse than Nevada averageNevada average: 23.4%
Emergency department visits
Percentage of short-stay residents who had an outpatient emergency department visit.
6.8%
Percentage of short-stay residents who had an outpatient emergency department visit.
6.8%
31% better than Nevada averageNevada average: 9.8%
Falls with major injury
Percentage of SNF residents who experience falls with major injury during their stay.
0.9%
Percentage of SNF residents who experience falls with major injury during their stay.
0.9%
13% worse than Nevada averageNevada average: 0.8%
Ability to care for self at discharge
Percentage of residents at or above expected ability to care for themselves at discharge.
35.4%
Percentage of residents at or above expected ability to care for themselves at discharge.
35.4%
34% worse than Nevada averageNevada average: 53.7%
Successful return to home or community
Rate of successful return to home or community from a skilled nursing facility.
42.9%
Rate of successful return to home or community from a skilled nursing facility.
42.9%
15% worse than Nevada averageNevada average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Penalties and fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
Total fines amount
$21K
39% lower than Nevada averageNevada average: $34K
Number of fines
2
42% more fines than Nevada averageNevada average: 1.4
Payment Denials
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
100% fewer payment denials than Nevada averageNevada average: 0.1
Fines amount comparison
Fines amount comparison
This facility
$21K
Nevada average
$34K
Penalty History
Penalties are imposed by CMS for violations of federal nursing home regulations.
Civil Money Penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Mar 28, 2025
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Mar 28, 2025
$10K
Civil Money Penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Mar 28, 2025
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Mar 28, 2025
$10K
Last updated: Jan 2026
Financial Trends
Historical financial and operational data for TLC Care Center based on CMS SNF Cost Reports.
Occupancy Rate
83.9%
↑ 22.0pp vs 2022
Net Income
-$365,091
↓ ~$1.1M vs 2022
Total Payroll
$4,455,631
↓ ~$9.9M vs 2022
Profit Margin
-4.1%
↓ 7.0pp vs 2022
Loading trend charts...
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