Sense of community and social connection
The staff at Touchmark are generally perceived as kind, supportive, and knowledgeable, contributing positively to the community's atmosphere and making residents feel at home.
Community
Care & staff
Touchmark in the West Hills
Touchmark in the West Hills is an Assisted Living Home in Oregon
Touchmark in the West… is an Assisted Living Home in Oregon
Touchmark in the West Hills
Touchmark in the West Hills is an Assisted Living Home in Oregon
Touchmark in the West… is an Assisted Living Home in Oregon
A beautiful senior living community that offers exquisite living options such as cottages or condo-style rooms for residents of independent living, assisted living and memory care. Regardless of what kind of living option you are in, management and staff are guaranteed to provide resort-like accommodations with exceptional hospitality. The luxurious and elegant senior living community is a wonderful community that offers a dedicated environment wherein every need of each senior is being met. Touchmark in the West Hills strives to provide a comfortable lifestyle of everyday living for its residents, making it an ideal place to call it a new home.
Many residential apartments of studio, 1-bedroom, and 2-bedroom are provided with a full-kitchen, walk-in closets, air conditioning and central heating, washer and dryer. Inclusive services include scheduled transportation, housekeeping, religious services, and full-service salon. Touchmark also provides a private dining room, guest suites, activity rooms, and courtyards– to name a few. Management encourages seniors to create a new social circle in their new home, as well as create new memories and meaningful relationships with people of their age– 68 to 98-years-old– who consist of 40% men and 60% women for their gender breakdown. Additionally, they have recently introduced their Sky Lodge, which marks as the newest building of Touchmark that mostly houses independent living, coming up to be fully occupied half of 2023; this new building cultivates a new space for independence and creativity– arts and crafts, woodshop, library, restaurants and bars.
What families are saying
Personalized attention and individual support
There is a significant disparity in experiences related to management and administrative processes, with some reviews highlighting issues such as unresponsiveness, lack of compassion in management, and delays in financial transactions.
Personal attention
Care & staff
Capacity and availability
Medium-capacity home
Offers a balance of services and community atmosphere.
Total beds
155
155-bed community
A large-scale community that may provide a wide range of amenities, services, and structured programs.
7 years in operation
An established community with some operational experience and growing routines.
Walk Score: 40 / 100
Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
About this community
License Status
ActiveFacility Type
Residential Care Facility
License Date
July 3, 2018
Additional licensing details
County:
Washington
Ownership & operating entity
Touchmark in the West Hills is legally operated by Touchmark In The West Hills, LLC, and administrated by GERIS APPELO.
Type Of Units
Total
155 units
Total beds
155 units
Care Services
Offers Alzheimer's Care
Contact Information
Email:
[email protected]
Additional Policies & Features
Smoking Allowed
What does this home offer?
Pets Allowed: Yes, Pets Allowed
Room Sizes: 337 / 473 / 567-997 / 1049-2648 / 3343 sq. ft
Housing Options: Studio / 1 Bed / 2 Bed / 3 Bed
Building Type: Mid-rise
Transportation Services
Fitness and Recreation
Types of Care at Touchmark in the West Hills
Independent Living
Assisted Living
Memory Care
Access & Eligibility
Ways to qualify for care at this community, including accepted programs and payment options.
Inspection History
In Oregon, the Department of Human Services, Aging and People with Disabilities performs unannounced surveys and regular inspections to ensure resident safety in all care settings.
5 visits/inspections
Show Inspection Reports
Latest inspection
Date:February 13, 2025
Survey deficiencies:7
10 licensing violations
Violations of state licensing requirements identified during facility inspections.
44 deficiencies
Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.
Comparison Chart
The information below is reported by the Oregon Department of Human Services, Aging and People with Disabilities.Compare Assisted Living around Multnomah County
Touchmark in the West Hills
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
IL
Independent Living For self-sufficient seniors seeking community and minimal assistance.
MC
Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.
SNF
Nursing Homes 24/7 care needed
Portland
155
Yes
40
Touchmark In The West Hills, LLC
Studio / 1 Bed / 2 Bed / 3 Bed
Avamere at Park Place
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
Portland
130
No
49
-
Studio / 1 Bed / 2 Bed / 3 Bed
Brookdale Oswego Springs Portland
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
Portland
82
No
44
Emeritus Corporation
Studio / 1 Bed / 2 Bed / 3 Bed
Allegiance Senior Care LLC
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
Portland
5
No
56
-
Studio / 1 Bed / 2 Bed / 3 Bed
Assisted Living at Summerplace
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
Portland
-
No
31
-
Studio / 1 Bed / 2 Bed / 3 Bed
Living Spaces & Floor Plans
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touchmark-in-the-west-hills6
touchmark-in-the-west-hills5
touchmark-in-the-west-hills4
Places of interest near Touchmark in the West Hills
5.6 miles from city center
840 SW Touchmark Way, Portland, OR 97225
Calculate Travel Distance to Touchmark in the West Hills
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Guides for Better Senior Living
Care Cost Calculator: See Prices in Your Area
Nursing Home Data Explorer
Don’t Wait Too Long: 7 Red Flag Signs Your Parent Needs Assisted Living Now
The True Cost of Assisted Living in 2025 – And How Families Are Paying For It
Understanding Senior Living Costs: Pricing Models, Discounts & Financial Assistance
Claim What’s Yours: Financial Aid for Oregon Seniors
Program
State Program Name
Eligibility
Benefits
Oregon Project Independence (OPI)
- General: Age 60+, Oregon resident, at risk of nursing home but not Medicaid-eligible.
- Income Limits: ~$2,000/month (individual, varies).
- Asset Limits: $5,000 (individual).
- OR Specifics: Cost-sharing required; rural/urban balance.
- Services: In-home care (3-5 hours/week), respite (up to 10 days/year), adult day care (~$70/day), transportation (~5 trips/month).
Oregon Medicaid Community-Based Care
OR Medicaid CBC
- General: Age 65+ or disabled, Oregon resident, Medicaid-eligible, nursing home-level care need.
- Income Limits (2025): ~$2,829/month (300% FBR, individual).
- Asset Limits: $2,000 (individual), $3,000 (couple).
- OR Specifics: High demand in urban areas (e.g., Portland).
- Services: Personal care (5-7 hours/day), respite (240 hours/year), adult day care ($70/day), home modifications ($1,500 avg.).
Program of All-Inclusive Care for the Elderly (PACE)
Oregon PACE (e.g., Providence ElderPlace)
- General: Age 55+, OR resident (specific counties), NFLOC, safe with PACE support.
- Income Limits (2025): ~$2,829/month (Medicaid-eligible); private pay option available.
- Asset Limits: $2,000 (individual), $3,000 (couple) for Medicaid enrollees.
- OR Specifics: Available in 11 counties (e.g., Multnomah, Washington); Providence ElderPlace dominant provider.
- Services: Personal care (5-7 hours/day), medical care, meals, transportation, respite, therapies.
Medicare Savings Program (MSP)
Oregon Medicare Savings Program
Official government program page
- General: Age 65+ or disabled, OR resident, Medicare Part A/B.
- Income Limits (2025): ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.
- Asset Limits: $9,430 (individual), $14,130 (couple).
- OR Specifics: Three tiers; includes Extra Help for Part D; no waitlist.
- Services: Covers Part B premiums ($174.70/month), deductibles ($240/year), copays (~20%).
Low-Income Home Energy Assistance Program (LIHEAP)
Oregon LIHEAP
- General: Age 60+ prioritized, OR resident, low-income household.
- Income Limits (2025): ~$3,970/month (individual, 185% FPL).
- Asset Limits: Not assessed; income-focused.
- OR Specifics: Covers gas, electric, oil; emergency aid via Oregon Energy Fund (OEF).
- Services: Heating/cooling aid ($300-$1,000/season), emergency aid ($500 max via OEF).
Family Caregiver Support Program (FCSP)
Oregon Family Caregiver Support Program
Official government program page
- General: Caregivers of 60+ needing care or 55+ caregivers of others; OR resident; functional needs (2+ ADLs).
- Income Limits (2025): No strict cap; prioritizes low-income (~$24,980/year).
- Asset Limits: Not assessed; need-based.
- OR Specifics: 15 regions; rural priority; includes grandparent caregivers.
- Services: Respite (4-6 hours/week or 5 days/year), adult day care ($60/day), training, supplies (~$500/year).
Senior Community Service Employment Program (SCSEP)
Oregon SCSEP
Official government program page
- General: Age 55+, unemployed, low-income, OR resident.
- Income Limits (2025): ~$1,983/month (125% FPL).
- Asset Limits: Not specified; income-focused.
- OR Specifics: Priority for veterans, rural residents; Easterseals/AARP partnership.
- Services: Paid training (~20 hours/week at ~$7.25/hour), job placement.
VA Aid and Attendance (A&A) and Housebound Benefits
Oregon VA Aid and Attendance/Housebound
- General: Age 65+ or disabled veteran/spouse, OR resident, wartime service, need for ADL help (A&A) or homebound.
- Income Limits (2025): Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.
- Asset Limits: ~$155,356 (net worth limit).
- OR Specifics: High veteran demand; Oregon Veterans’ Homes option.
- Services: Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs (e.g., in-home, assisted living).
Senior Property Tax Deferral Program
Oregon Property Tax Deferral for Disabled and Senior Citizens
Official government program page
- General: Age 62+, OR resident, homeowner 5+ years, low-income.
- Income Limits (2025): ~$58,000/year (household, adjusted annually).
- Asset Limits: Home value < county median; equity > 15%.
- OR Specifics: Deferred taxes accrue 6% interest; repaid upon sale/death.
- Services: Tax deferral (~$1,000-$3,000/year avg., varies by county).
Elderly Nutrition Program (ENP)
Oregon Elderly Nutrition Program
- General: Age 60+, OR resident (or spouse of any age); no income limit.
- Income Limits (2025): None; donations encouraged.
- Asset Limits: Not assessed.
- OR Specifics: Includes Meals on Wheels; prioritizes homebound/low-income.
- Services: Home-delivered or congregate meals (~$5-$7/meal value, 5 meals/week avg.).
Claim What’s Yours Financial Aid for Oregon Seniors
OPI
Oregon Project Independence (OPI)
Requirements:
General:Age 60+, Oregon resident, at risk of nursing home but not Medicaid-eligible.
Income Limits:~$2,000/month (individual, varies).- Asset Limits:$5,000 (individual).
OR Specifics:Cost-sharing required; rural/urban balance.
Benefits without Contact:
- Services: In-home care (3-5 hours/week), respite (up to 10 days/year), adult day care (~$70/day), transportation (~5 trips/month).
OR Medicaid CBC
Oregon Medicaid Community-Based Care
Requirements:
- General:Age 65+ or disabled, Oregon resident, Medicaid-eligible, nursing home-level care need.
- Income Limits (2025):~$2,829/month (300% FBR, individual).
- Asset Limits:$2,000 (individual), $3,000 (couple).
- OR Specifics:High demand in urban areas (e.g., Portland).
Benefits without Contact:
- Services: Personal care (5-7 hours/day), respite (240 hours/year), adult day care ($70/day), home modifications ($1,500 avg.).
Oregon PACE (e.g., Providence ElderPlace)
Program of All-Inclusive Care for the Elderly (PACE)
Requirements:
- General:Age 55+, OR resident (specific counties), NFLOC, safe with PACE support.
- Income Limits (2025):~$2,829/month (Medicaid-eligible); private pay option available.
- Asset Limits:$2,000 (individual), $3,000 (couple) for Medicaid enrollees.
- OR Specifics:Available in 11 counties (e.g., Multnomah, Washington); Providence ElderPlace dominant provider.
Benefits without Contact:
- Services: Personal care (5-7 hours/day), medical care, meals, transportation, respite, therapies.
Oregon Medicare Savings Program
Medicare Savings Program (MSP)
Requirements:
- General:Age 65+ or disabled, OR resident, Medicare Part A/B.
- Income Limits (2025):~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.
- Asset Limits:$9,430 (individual), $14,130 (couple).
- OR Specifics:Three tiers; includes Extra Help for Part D; no waitlist.
Benefits without Contact:
- Services: Covers Part B premiums ($174.70/month), deductibles ($240/year), copays (~20%).
Oregon LIHEAP
Low-Income Home Energy Assistance Program (LIHEAP)
Requirements:
- General:Age 60+ prioritized, OR resident, low-income household.
- Income Limits (2025):~$3,970/month (individual, 185% FPL).
- Asset Limits:Not assessed; income-focused.
- OR Specifics:Covers gas, electric, oil; emergency aid via Oregon Energy Fund (OEF).
Benefits without Contact:
- Services: Heating/cooling aid ($300-$1,000/season), emergency aid ($500 max via OEF).
Oregon Family Caregiver Support Program
Family Caregiver Support Program (FCSP)
Requirements:
- General:Caregivers of 60+ needing care or 55+ caregivers of others; OR resident; functional needs (2+ ADLs).
- Income Limits (2025):No strict cap; prioritizes low-income (~$24,980/year).
- Asset Limits:Not assessed; need-based.
- OR Specifics:15 regions; rural priority; includes grandparent caregivers.
Benefits without Contact:
- Services: Respite (4-6 hours/week or 5 days/year), adult day care ($60/day), training, supplies (~$500/year).
Oregon SCSEP
Senior Community Service Employment Program (SCSEP)
Requirements:
- General:Age 55+, unemployed, low-income, OR resident.
- Income Limits (2025):~$1,983/month (125% FPL).
- Asset Limits:Not specified; income-focused.
- OR Specifics:Priority for veterans, rural residents; Easterseals/AARP partnership.
Benefits without Contact:
- Services: Paid training (~20 hours/week at ~$7.25/hour), job placement.
Oregon VA Aid and Attendance/Housebound
VA Aid and Attendance (A&A) and Housebound Benefits
Requirements:
- General:Age 65+ or disabled veteran/spouse, OR resident, wartime service, need for ADL help (A&A) or homebound.
- Income Limits (2025):Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.
- Asset Limits:~$155,356 (net worth limit).
- OR Specifics:High veteran demand; Oregon Veterans’ Homes option.
Benefits without Contact:
- Services: Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs (e.g., in-home, assisted living).
Oregon Property Tax Deferral for Disabled and Senior Citizens
Senior Property Tax Deferral Program
Requirements:
- General:Age 62+, OR resident, homeowner 5+ years, low-income.
- Income Limits (2025):~$58,000/year (household, adjusted annually).
- Asset Limits:Home value < county median; equity > 15%.
- OR Specifics:Deferred taxes accrue 6% interest; repaid upon sale/death.
Benefits without Contact:
- Services: Tax deferral (~$1,000-$3,000/year avg., varies by county).
Oregon Elderly Nutrition Program
Elderly Nutrition Program (ENP)
Requirements:
- General:Age 60+, OR resident (or spouse of any age); no income limit.
- Income Limits (2025):None; donations encouraged.
- Asset Limits:Not assessed.
- OR Specifics:Includes Meals on Wheels; prioritizes homebound/low-income.
Benefits without Contact:
- Services: Home-delivered or congregate meals (~$5-$7/meal value, 5 meals/week avg.).
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