Inspection Reports for Vi at Palo Alto

The inspection was an unannounced Required 1-Year Annual inspection conducted to evaluate compliance with licensing requirements at the facility.

The facility was found to be clean, well-maintained, and compliant with regulations. No deficiencies were cited during the visit. Safety equipment, medication storage, resident rooms, and common areas were inspected and found in good condition. Emergency drills were conducted quarterly with the most recent drill on 2025-04-10.

The visit was conducted to hand deliver an immediate exclusion letter for a staff member who engaged in conduct inimical to the facility.

No deficiencies were cited during the visit. The immediate exclusion letter was delivered and the administrator was instructed to remove the staff member from any contact with clients and the facility roster.

The inspection was an unannounced complaint investigation visit triggered by a complaint received on 2024-02-22 alleging that staff do not provide residents with activities while in care and that staff do not ensure the facility remains free of odors.

The investigation included interviews with staff and resident family members, review of activity logs, invoices for activity supplies, and facility tours. Evidence showed that activities were provided to residents, including those in memory care, and no odors were observed at the facility. The allegations were found to be unsubstantiated due to lack of preponderance of evidence.

The complaint was unsubstantiated. Allegations included lack of activities for residents and presence of odors. Multiple interviews and document reviews did not support the allegations.

The inspection visit was conducted to deliver a Decision and Order for the exclusion of staff S1, whose Home Care Aide registration was revoked or deemed forfeited effective 12/30/2024.

No deficiencies were cited during the visit. The facility confirmed that S1 was never an employee or Private Duty Assistant and will be placed on the Do Not Return list. Documentation including visitor logs, payroll screenshots, and disassociation records were reviewed and showed no association with S1.

The visit was an unannounced complaint investigation conducted in response to allegations that staff restrained a resident and that staff were not following reporting requirements.

Based on interviews with staff, a private caregiver, family members, and records review, the department found no preponderance of evidence to substantiate the allegations. The resident was cooperative during suppository administration, no restraint was used, and documentation was complete. The allegations were determined to be unsubstantiated.

The complaint involved allegations that staff restrained a resident during suppository administration and failed to follow reporting requirements. The investigation found the resident was cooperative, no restraint was used, and documentation was properly maintained. The allegations were unsubstantiated.

The inspection was an unannounced Required - 1 Year visit to evaluate the facility's compliance with regulations.

The Licensing Program Analyst toured the facility, including kitchen, storage, bathrooms, resident bedrooms, and outside areas, and found all areas compliant with no deficiencies cited. Safety systems and documentation were reviewed and found complete.

The visit was conducted to amend the LIC809 Case Management report from 12/28/2023.

No deficiencies were cited at this time as per California Code of Regulations Title 22.

The visit was an unannounced Case Management visit to address an Incident Report submitted by the facility regarding a reported sexual assault incident involving resident R1 on 08/15/2023.

The investigation included interviews with resident R1, staff, and R1's Responsible Person, review of medical and facility documents, and confirmed that R1 may have experienced confusion or delusions related to the incident. The facility staff responded appropriately, providing care and monitoring. No deficiencies were cited during this visit.

The complaint involved an alleged sexual assault by three teenage individuals entering resident R1's living unit. The allegation was investigated through interviews and document reviews. R1 indicated the incident may have been imagined. The Responsible Person was satisfied with the facility's handling and security measures.

The inspection was an unannounced complaint investigation visit triggered by allegations received on 2023-10-27 regarding financial abuse and theft of personal belongings by facility staff.

The investigation included interviews with the resident, family members, and staff. Despite allegations of theft and financial abuse, the evidence was insufficient to substantiate the claims. No deficiencies were cited under California Code of Regulations Title 22.

The complaint involved allegations that facility staff financially abused the resident and stole personal belongings. After investigation, including interviews and observations, the allegations were found unsubstantiated due to lack of preponderance of evidence.

The visit was conducted in response to an Unusual Incident Report self-reported by the facility regarding an allegation of physical abuse by staff towards a resident on 03/26/2023.

The investigation found no evidence of physical abuse; wellness checks showed no injuries or signs of abuse, interviews with involved parties and the resident confirmed no abuse occurred, and no deficiencies were cited.

The complaint involved an allegation that staff S1 physically abused resident R1 on 03/26/2023. The facility conducted an internal investigation and reported no injuries or signs of abuse. Interviews with family member FM1, staff S2, and resident R1 did not substantiate the allegation.

The visit was an unannounced Case Management visit to respond to a Death Report and Incident Report regarding a resident falling on a treadmill and subsequently passing away.

During the visit, no deficiencies were cited. The licensing analysts reviewed resident records and found no indication that assisted living services or supervision were required for the resident involved in the incident.

The inspection was an unannounced complaint investigation visit triggered by multiple allegations received on 2022-11-14 regarding care planning, admission agreements, feeding assistance, medication administration, refusal of medications, and choice of home care companion for a resident.

The investigation found the allegations related to care planning, admission agreements, feeding assistance, medication administration, refusal of medications, and home care companion choice to be either unfounded or unsubstantiated based on interviews, observations, and record reviews. No deficiencies were cited under California Code of Regulations Title 22.

The complaint investigation was initiated due to allegations that the facility had not created a care plan or admission agreement for the resident, staff were not assisting with feeding, not administering medications properly, not allowing the resident to refuse medications, and restricting choice of home care companion. The investigation included interviews with staff, residents, and Durable Powers of Attorney, review of service plans, medication administration records, and observations. The allegations were found to be unfounded or unsubstantiated with no regulatory violations confirmed.

The inspection was an unannounced complaint investigation visit triggered by allegations received on 2023-01-18 regarding failure to clean resident's bodily waste and improper medication administration.

The investigation found no evidence to substantiate the allegations. Observations and interviews indicated that bodily waste was generally cleaned promptly, and medication administration was in accordance with prescriptions. No deficiencies were cited.

The complaint was unsubstantiated. Allegations included failure to clean resident's bodily waste and improper medication administration. Interviews with staff and durable power of attorney representatives, as well as record reviews, did not support the allegations.

The visit was an unannounced Case Management visit to inquire about an incident self-reported by the facility involving staff neglect observed by a family member on 10/29/2022.

A deficiency was cited for failure to ensure that resident R1 received assistance with dressing as required by their care plan. The facility provided verbal disciplinary action to the staff involved and conducted in-service training to address staff responsibilities.

The visit was triggered by a complaint involving staff S1 observed sitting and watching television while resident R1 was unattended and soiled. The complaint was substantiated by the facility's disciplinary record and care plan review.

An unannounced Required 1 Year visit was conducted as part of the annual inspection process.

The facility was toured inside and outside, with observations including visitor screening, availability of soap and paper towels in bathrooms, hand washing posters, adequate food supplies, and a 30-day supply of PPEs. No deficiencies were cited during this inspection.

An unannounced complaint investigation was conducted in response to allegations that the facility was not following physician's orders, withholding resident's medical records, and not meeting resident's needs.

The complaint allegations were found to be unfounded after investigation, interviews, and record reviews. Resident R1 was determined not to be an Assisted Living resident and does not receive assisted living services. No deficiencies were cited.

Complaint allegations were investigated and found to be unfounded, meaning the allegations were false, could not have happened, or were without reasonable basis.

The visit was a Case Management - COVID-19 tele-visit conducted via Zoom to provide technical assistance to prevent and mitigate the spread of COVID-19 at the facility.

No deficiencies were cited as per California Code of Regulations, Title 22. Recommendations were made to place social distancing signs in activity rooms and hand washing signs near the kitchen hand washing station.

The visit was an unannounced Case Management visit to obtain documents for resident R1, who was reported deceased on 12/20/2021, and to conduct a health and wellness check with residents.

No deficiencies were cited during the visit. Health and wellness checks for residents R2-R6 indicated they were feeling well and receiving meals and medication assistance as needed.

An unannounced Required - 1 Year COVID-19 Infection Control visit was conducted to evaluate compliance with infection control regulations.

The Licensing Program Analyst observed appropriate COVID-19 infection control measures including visitor screening, hand hygiene supplies, social distancing signage, PPE availability, and staff mask usage. No deficiencies were cited during this inspection.

The inspection was an unannounced complaint investigation triggered by a complaint received on 02/24/2021 regarding the inclusion of settlement and attorney fees costs in the community operating account affecting resident monthly care fees.

The Department substantiated the complaint, finding that the provider included costs related to a wage and hour lawsuit settlement and attorney fees in the operating account, which reduced the Community Operating Surplus (COS) and impacted monthly care fees. The Department required a corrective action plan to disclose the apportionment of settlement costs and adjust the COS accordingly.

The complaint was substantiated based on a preponderance of evidence that the provider improperly included settlement and attorney fees costs in the operating account, affecting resident fees. The Department rejected residents' arguments that these costs should not be considered operating costs and required disclosure and adjustment prior to any COS changes.

The visit was a Case Management - Other type conducted via tele-visit to provide technical assistance to prevent and mitigate the spread of COVID-19 at the facility.

No deficiencies were cited at this time as per California Code of Regulations Title 22. The visit included discussions about communication responsiveness and a COVID-19 positive resident who was hospitalized.