Vi at Palo Alto

Nursing Home, Assisted Living, Independent Living, Memory Care & Skilled Nursing · Palo Alto, CA

CMS overall rating

620 Sand Hill Rd, Palo Alto, CA 94304 View map

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Vi at Palo Alto accepts Medicare and private pay.

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Vi at Palo Alto accepts Medicare and private pay.

Overview of VI at Palo Alto

Enjoy the picturesque scenery of Sand Hill Road, Palo Alto, CA, with the astounding senior living community of VI at Palo Alto offering assisted living, independent living, memory care, and skilled nursing. The community features cozy and purposely built residences in variations of one-bedroom, two-bedroom, and three-bedroom floor plans, ensuring relaxation and security at its finest. A kind and highly trained team lends extra hands for seniors to live their golden years doing what they love.

With the seniors’ well-being in mind, the community conducts engaging activities and enjoyable programs to ensure they maintain an active and happy lifestyle. Have an unforgettable dining experience with delectable and healthy meals catering to nutritional needs and preferences. VI at Palo Alto is a safe place for seniors seeking solace in their golden years with its serene spaces and friendly community guiding you every step of the way.

Facility Direct Line (650) 853-2632 paloalto@viliving.com

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Staffing hours breakdown

Hours per resident per day — compared to state averages

Total nursing care / resident

5h 7m per day

vs avg

1 of 6 metrics below state avg

Standout metric Registered Nurse (RN) is +150% above state avg

Staff type	Hours / Day / Resident	vs state avg
Registered Nurse (RN) RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.	1h 38m per day	▲ 150% State avg: 39m per day · National avg: 41m per day
LPN / LVN Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.	55m per day	▼ 25% State avg: 1h 13m per day · National avg: 52m per day
Nurse Aide Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.	3h 22m per day	▲ 28% State avg: 2h 38m per day · National avg: 2h 20m per day
Weekend Total Nursing Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.	5h 4m per day	▲ 24% State avg: 4h 5m per day · National avg: 3h 26m per day
Physical Therapist Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.	11m per day	▲ 124% State avg: 5m per day · National avg: 4m per day
Weekend RN Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.	1h 10m per day	▲ 133% State avg: 30m per day · National avg: 28m per day

Capacity and availability

34 days

876-bed community

A large-scale community that may provide a wide range of amenities, services, and structured programs.

21 years in operation

A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.

Walk Score: 80 / 100

Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.

About this community

Occupancy

Occupancy rate

73%

Similar to the California average: 72.8%

Occupied beds

640 / 876

Average occupied beds in California homes 87 beds

Facility TypeRcfe-continuing Care Retirement Community

IssuanceJune 2, 2005

CountySanta Clara

License Number550000146

CMS Certification Number555835

RCFE Number435200930

Vi at Palo Alto is legally operated by Cc Palo Alto LLC and Classic Res. Mgmt. Ltd. Partner, and administered by Valerie Alves.

Rehabilitation Services

Respite Care

Short-Term Rehab

Memory Support

Since 2019 · 7 years of data 2 citations 24 total visits 10 complaint visits 4 official inspections 7 complaint investigations

Inspection Score

9 points above the California average for assisted living residences (81/100)

Inspection Scorecard This scorecard compares key inspection, citation, and complaint metrics at this facility against the California state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2019 vs. California state average

Overall vs. CA average

Latest Inspection November 18, 2025

Citations Citations are formal regulatory issues recorded during state inspections.	This Facility	CA Average	vs. CA Avg
Total citations Formal regulatory issues recorded by inspectors across all inspection types.	2	10	This facility has 80% fewer total citations than a typical California assisted living residence (2 vs. CA avg 10).↓ 80% better
Serious citations (Type A) Citations that pose an immediate risk to resident health or safety. Type A citations are the most serious and typically require prompt corrective action.	0	3	This facility has 100% fewer serious citations (type a) than a typical California assisted living residence (0 vs. CA avg 3).↓ 100% better Rank #1 / 1160 Serious citations (Type A) — State benchmarked This home is ranked 1st out of 1160 homes in California for # of serious citations. Shows this facility's # of serious citations compared to the California average among 1160 comparable communities in the ranking pool. Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in California that report data for that category. Facilities without available data are excluded from the ranking.
Moderate citations (Type B) Citations that do not pose an immediate risk but still represent a departure from required care or operational standards.	2	4	This facility has 50% fewer moderate citations (type b) than a typical California assisted living residence (2 vs. CA avg 4).↓ 50% better
Citations per year Average citations per year since 2019.	0.3	1.4	This facility has 79% fewer citations per year than a typical California assisted living residence (0.3 vs. CA avg 1.4).↓ 79% better
Citations per inspection Average citations per inspection.	0.1	3.3	This facility has 97% fewer citations per inspection than a typical California assisted living residence (0.1 vs. CA avg 3.3).↓ 97% better

Inspections & Visits State inspections evaluate whether the facility meets health and safety standards.	This Facility	CA Average	vs. CA Avg
Total visits Combined count of complaint visits, other regulatory visits, and official scheduled inspections.	24	16	This facility has 50% more total visits than a typical California assisted living residence (24 vs. CA avg 16).↑ 50% worse
Complaint visits On-site visits triggered by formal complaints filed by residents, families, or staff.	10	13	This facility has 23% fewer complaint visits than a typical California assisted living residence (10 vs. CA avg 13).↓ 23% better Rank #845 / 1388 Complaint visits — State benchmarked This home is ranked 845th out of 1388 homes in California for # of complaint visits. Shows this facility's # of complaint visits compared to the California average among 1388 comparable communities in the ranking pool. Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in California that report data for that category. Facilities without available data are excluded from the ranking.
Other visits Regulatory visits that are neither routine inspections nor complaint investigations — administrative check-ins, follow-up reviews, licensing-related visits.	10	7	This facility has 43% more other visits than a typical California assisted living residence (10 vs. CA avg 7).↑ 43% worse
Official inspections Routine, scheduled inspections conducted by state regulators to evaluate whether the facility meets federal and state standards.	4	4	This facility has official inspections in line with the California average (4 vs. CA avg 4).— At avg
Complaint investigations On-site investigations triggered by complaints filed with California regulators.	7	10	This facility has 30% fewer complaint investigations than a typical California assisted living residence (7 vs. CA avg 10).↓ 30% better

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

The most recent inspection on November 18, 2025, found no deficiencies after investigating resident safety concerns involving unsupervised absences.
A substantiated complaint in February 2021 found the facility improperly included lawsuit settlement and attorney fees in operating costs, affecting resident monthly care fees.
Annual inspections on June 19, 2025, and June 10, 2024, cited no deficiencies and confirmed compliance with safety, medication storage, and emergency procedures.

Show Inspection Reports

Inspections since 2019

Total health inspections 6

State average N/A

Last Health inspection on Aug 2024

Total health citations

State average N/A

Citations per inspection

State average N/A

Health citations are formal notices following inspections when they fail to comply with safety and care standards.

15 of 18 citations resulted from standard inspections; and 3 of 18 resulted from complaint investigations.

Breakdown of citation severity (last 7 years)

Critical health citations

In line with State average

State average: N/A

Serious health citations

In line with State average

State average: N/A

0 critical citations State average: N/A

1 serious citation State average: N/A

17 moderate citations State average: N/A

0 minor citations State average: N/A

Citations history (last 7 years)

Infection Control moderate citation Aug 23, 2024

Corrected

Nutrition moderate citation Aug 23, 2024

Corrected

Pharmacy moderate citation Aug 23, 2024

Corrected

Pharmacy moderate citation Aug 23, 2024

Corrected

Total staff 79

Employees 64

Contractors 15

Staff to resident ratio 2.14 : 1

0% compared with State average

State average ratio: 0 : 0

Avg staff/day 37

Average shift 7.2 hours

0% compared with State average

State average: 0 hours

Total staff hours (quarter) 24,612

Nursing staff breakdown

7.1 hours

7.6 hours

7.8 hours

Contractor staffing

2,366 contractor hours this quarter

Respiratory Therapy Technician: 5 Physical Therapy Assistant: 4 Certified Nursing Assistant: 2 Qualified Social Worker: 2 Speech Language Pathologist: 1 Occupational Therapy Assistant: 1

Staff by category


Certified Nursing Assistant	29	2	31	11,369	92	100%	7.8
Registered Nurse	9	0	9	3,388	92	100%	7.1
Licensed Practical Nurse	10	0	10	2,530	92	100%	7.6
Clinical Nurse Specialist	5	0	5	1,647	89	97%	7.6
Physical Therapy Assistant	0	4	4	1,146	80	87%	6.3
Other Dietary Services Staff	3	0	3	1,007	89	97%	7.6
Respiratory Therapy Technician	0	5	5	631	78	85%	4
RN Director of Nursing	3	0	3	568	61	66%	7.6
Nurse Practitioner	1	0	1	458	61	66%	7.5
Dental Services Staff	1	0	1	458	61	66%	7.5
Administrator	1	0	1	443	59	64%	7.5
Dietitian	1	0	1	443	59	64%	7.5
Qualified Social Worker	0	2	2	247	54	59%	4.6
Speech Language Pathologist	0	1	1	245	54	59%	4.5
Occupational Therapy Assistant	0	1	1	28	6	7%	4.7
Medical Director	1	0	1	6	3	3%	2

31 Certified Nursing Assistant

% of Days 100%

9 Registered Nurse

% of Days 100%

10 Licensed Practical Nurse

% of Days 100%

5 Clinical Nurse Specialist

% of Days 97%

4 Physical Therapy Assistant

% of Days 87%

3 Other Dietary Services Staff

% of Days 97%

5 Respiratory Therapy Technician

% of Days 85%

3 RN Director of Nursing

% of Days 66%

1 Nurse Practitioner

% of Days 66%

1 Dental Services Staff

% of Days 66%

1 Administrator

% of Days 64%

1 Dietitian

% of Days 64%

2 Qualified Social Worker

% of Days 59%

1 Speech Language Pathologist

% of Days 59%

1 Occupational Therapy Assistant

% of Days 7%

1 Medical Director

% of Days 3%

View All Staffing Data

No penalties in the past 3 years

No civil money penalties or payment denials were reported in the last 3 years.

High-risk clinical events score 6.5

In line with State average

State average: 6.6

Functional decline score 11.5

In line with State average

State average: 11.3

Long-stay resident measures

Significantly above average State avg: 4.2

Need for Help with Daily Activities Increased 20.0%

81% worse than State average

State average: 11.1%

Low Risk Residents with Bowel/Bladder Incontinence 3.0%

74% better than State average

State average: 11.3%

Falls with Major Injury 0.0%

100% better than State average

State average: 1.7%

High Risk Residents with Pressure Ulcers 3.5%

30% better than State average

State average: 5.0%

Urinary Tract Infection 6.3%

410% worse than State average

State average: 1.2%

Lost Too Much Weight 2.6%

38% better than State average

State average: 4.2%

Depressive Symptoms 0.0%

100% better than State average

State average: 6.7%

Antipsychotic Use 2.5%

75% better than State average

State average: 10.1%

Pneumococcal Vaccine 100.0%

In line with State average

State average: 98.5%

Influenza Vaccine 100.0%

In line with State average

State average: 98.2%

Hospitalizations per 1,000 days 1.10

51% better than State average

State average: 2.25

ED visits per 1,000 days 0.00

100% better than State average

State average: 1.59

Short-stay resident measures

Significantly above average State avg: 3.5

Pneumococcal Vaccine 99.7%

6% better than State average

State average: 94.0%

Antipsychotic medication increase 0.0%

100% better than State average

State average: 1.5%

Influenza Vaccine 100.0%

7% better than State average

State average: 93.2%

Re-hospitalized after SNF stay 18.5%

20% better than State average

State average: 23.2%

Emergency department visits 5.6%

50% better than State average

State average: 11.2%

Falls with major injury 0.4%

53% better than State average

State average: 0.8%

Ability to care for self at discharge 25.3%

53% worse than State average

State average: 53.7%

Successful return to home or community 67.6%

34% better than State average

State average: 50.6%

Breakdown by payment type

Medicare

92% of new residents, usually for short-term rehab.

Typical stay 17 days

Private pay

8% of new residents, often for short stays.

Typical stay 7 - 8 months

Total residents 37

Medicare

51.4% of residents

Private pay or other

48.6% of residents

Programs & Services

Residents Group

Residents meet regularly to discuss policies, care quality, and activities

Nurse Aide Training

State-approved Nurse Aide Training and Competency Evaluation Program on-site

CCRC

Part of a Continuing Care Retirement Community offering multiple care levels

Active Resident Council

Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.

Financial Trends

Historical financial and operational data for Vi at Palo Alto from 2011–2023, based on CMS SNF Cost Reports.

Key figures below are for fiscal year ending in 12/2023.

Occupancy Rate 80.9% ↑ 3.5pp vs 2022

Net Patient Income -$22.3M ↑ ~$35.2K vs 2022

Payroll Costs $10.6M ↑ ~$437.2K vs 2022

Operating Margin -148.6% ↑ 4.5pp vs 2022

Metric	2011	2012	2013	2014	2015	2016	2017	2018	2019	2020	2021	2022	2023
Occupancy %	80.9%	81.6%	84.1%	84.3%	81.8%	85.0%	83.3%	86.5%	90.6%	74.8%	73.8%	77.4%	80.9%
Beds	106	106	44	44	44	44	44	44	44	44	44	44	44
Net Income	-$9,702,316	-$4,289,043	-$4,019,955	-$5,723,278	-$5,186,096	-$3,787,796	$279,208	$1,510,093	-$737,269	-$757,985	-$2,451,554	-$321,303	$1,740,769
Gross Revenue	$13,226,709	$15,473,978	$17,092,421	$17,811,938	$17,884,347	$18,391,137	$18,709,684	$19,492,000	$19,906,936	$18,435,952	$19,133,122	$20,363,203	$21,038,092
Operating Expenses	$36,338,946	$25,347,436	$26,717,130	$27,647,869	$27,466,491	$27,373,445	$12,890,716	$22,309,227	$29,173,784	$30,214,763	$31,127,058	$36,871,028	$37,255,055
Net Patient Income	-$26,537,915	-$14,296,366	-$15,480,950	-$16,170,450	-$15,648,840	-$15,171,557	-$388,365	-$9,289,781	-$15,485,380	-$18,442,322	-$17,955,213	-$22,306,427	-$22,271,190
Net Patient Revenue	$9,801,031	$11,051,070	$11,236,180	$11,477,419	$11,817,651	$12,201,888	$12,502,351	$13,019,446	$13,688,404	$11,772,441	$13,171,845	$14,564,601	$14,983,865
Payroll Costs	$6,243,674	$6,652,945	$7,113,117	$6,975,023	$7,190,435	$7,342,765	$7,484,075	$7,988,032	$9,638,226	$9,727,841	$9,720,040	$10,138,865	$10,576,020
Operating Margin %	-270.8%	-129.4%	-137.8%	-140.9%	-132.4%	-124.3%	-3.1%	-71.4%	-113.1%	-156.7%	-136.3%	-153.2%	-148.6%
Medicare %	15.7%	20.6%	50.2%	51.8%	57.1%	53.8%	54.2%	49.6%	43.7%	27.4%	45.1%	53.5%	47.3%
Medicaid %	0.0%	0.0%	0.0%	0.0%	0.0%	0.0%	0.0%	0.0%	0.0%	0.0%	0.0%	0.0%	0.0%
Private %	84.3%	79.4%	49.8%	48.2%	42.9%	46.3%	45.8%	50.4%	56.3%	72.6%	54.9%	46.5%	52.7%
Net Patient Revenue/Day	$313	$350	$832	$847	$900	$892	$935	$937	$940	$978	$1,111	$1,172	$1,153
Cost/Day	$1,161	$802	$1,978	$2,041	$2,092	$2,001	$964	$1,606	$2,004	$2,509	$2,626	$2,967	$2,867
Avg Length of Stay	24.1 days	20.8 days	26.1 days	26.7 days	27.6 days	29.1 days	28.0 days	33.6 days	39.1 days	55.0 days	44.7 days	35.1 days	34.1 days

Finances and operations

Based on CMS SNF Cost Report for fiscal year ending in 12/2023.

Net patient revenue

$15.0M

Net patient income

-$22.3M

For-profit Operated by a single business entity.

Net patient revenue

$15.0M

Net patient income

-$22.3M

Other income

$60.9M

Payroll costs

$10.6M 70.6% of net patient revenue

Other operating costs

$26.7M

Total costs

$37.3M

What does this home offer?

No pets allowed

Housing Options: 1 Bed / 2 Bed / 3 Bed

Building Type: Mid-rise

Transportation Service

Fitness and Recreation

TYPE OF STAY

Mostly short-term rehab stays

Most residents typically stay for a few weeks or months before returning home or moving on.

Most new residents arrive under Medicare (92% of admissions), and a typical Medicare stay runs around 17 days.

Coverage residents most often arrive under.

Medicare 92%

Private pay 8%

Coverage residents most often leave under.

Medicare 86%

Private pay 14%

Managed by Valerie Chastain Alves

Care Center Administrator

30 years of experience

Valerie Chastain Alves is the Care Center Administrator at Vi at Palo Alto, overseeing all care center departments including dining service and nursing care to ensure a quality resident experience. She holds a bachelor's degree in Nutrition and Clinical Dietetics from UC Berkeley and brings 30 years of long-term care experience, including 17 years as a nursing home administrator. Valerie joined Vi in 2022.

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The information below is reported by the California Department of Social Services and Department of Public Health.


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Nursing Home Explorer

Who is the owner of Vi at Palo Alto?

Vi at Palo Alto is legally operated by Cc Palo Alto LLC and Classic Res. Mgmt. Ltd. Partner, and administered by Valerie Alves.

Is Vi at Palo Alto in a walkable area?

Vi at Palo Alto has a walk score of 80. Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.

What is the occupancy rate at Vi at Palo Alto?

Vi at Palo Alto's occupancy is 73%.

Are pets allowed at Vi at Palo Alto?

No, Vi at Palo Alto has a no-pet policy.

Does Vi at Palo Alto operate as a for-profit or non-profit?

Vi at Palo Alto is registered as a for-profit in CA.

Who is the administrator of Vi at Palo Alto?

Valerie Alves is the administrator of Vi at Palo Alto.

How many beds does Vi at Palo Alto have?

Vi at Palo Alto has 876 beds.

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Vi at Palo Alto

Overview of VI at Palo Alto

Quality ratings

Staffing hours breakdown

Capacity and availability

About this community

Occupancy

License Details

Ownership & Operating Entity

Therapy & Rehabilitation

Additional Services

Amenities & Lifestyle

Contact Vi at Palo Alto

Inspection History

Inspection Scorecard This scorecard compares key inspection, citation, and complaint metrics at this facility against the California state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Citations Citations are formal regulatory issues recorded during state inspections.

Inspections & Visits State inspections evaluate whether the facility meets health and safety standards.

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

Health Inspection History

Inspections since 2019

Breakdown of citation severity (last 7 years)

Citations history (last 7 years)

Staffing Data

Nursing staff breakdown

Registered Nurse

Licensed Practical Nurse

Certified Nursing Assistant

Contractor staffing

Staff by category

31 Certified Nursing Assistant

9 Registered Nurse

10 Licensed Practical Nurse

5 Clinical Nurse Specialist

4 Physical Therapy Assistant

3 Other Dietary Services Staff

5 Respiratory Therapy Technician

3 RN Director of Nursing

1 Nurse Practitioner

1 Dental Services Staff

1 Administrator

1 Dietitian

2 Qualified Social Worker

1 Speech Language Pathologist

1 Occupational Therapy Assistant

1 Medical Director

Penalties and fines

Quality of care over time

Long-stay resident measures

Short-stay resident measures

Breakdown by payment type

Medicare

Private pay

Facility Characteristics

Programs & Services

Residents Group

Nurse Aide Training

CCRC

Active Resident Council

Financial Trends

Financial Performance

Payroll & Labor Costs

Payer Mix (percentage)

Finances and operations

What does this home offer?

Who this home usually serves

Mostly short-term rehab stays

Admissions

Discharges

Managed by Valerie Chastain Alves

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