Inspection Reports for Walnut Creek Skilled Nursing & Rehabilitation Center
1224 Rossmoor Pkwy, Walnut Creek, CA 94595, CA, 94595
Back to Facility ProfileInspection Report Summary
Most inspections found no deficiencies, with the facility consistently meeting licensing requirements and maintaining proper safety, medication storage, and emergency preparedness. Several complaint investigations were unsubstantiated, including allegations about inadequate food service, staffing, and resident care. The only substantiated issues occurred in October 2021, when a staff member verbally abused a resident and the facility failed to report suspected abuse promptly; no fines or enforcement actions were listed in the available reports. Since then, inspections have been clean, including the most recent annual inspection on May 23, 2025, which had no deficiencies. This indicates improvement and a stable compliance record over time.
Deficiencies per Year
4
3
2
1
0
Moderate
Census Over Time
Census
Capacity
Inspection Report
Annual Inspection
Census: 105
Capacity: 153
Deficiencies: 0
May 23, 2025
Visit Reason
The inspection was conducted as a Case Management - Annual Continuation of the Required 1 Year inspection to review compliance with licensing requirements.
Findings
The Licensing Program Analyst reviewed 5 resident and 5 staff records during an unannounced visit. No citations or deficiencies were issued during this inspection.
Report Facts
Resident records reviewed: 5
Staff records reviewed: 5
Employees Mentioned
| Name | Title | Context |
|---|---|---|
| James Sampair | Licensing Program Analyst | Conducted the inspection and reviewed records |
| Kelli Greene | Executive Director | Met with Licensing Program Analyst during inspection |
Inspection Report
Annual Inspection
Census: 105
Capacity: 153
Deficiencies: 0
May 22, 2025
Visit Reason
The inspection was an unannounced Required 1 Year inspection conducted to evaluate the facility's compliance with licensing requirements.
Findings
The inspection found the facility to be in compliance with no citations issued. The facility had adequate food supplies, locked medication storage, inaccessible cleaning supplies and dangerous objects, working smoke and carbon monoxide detectors, and properly serviced fire extinguishers. The indoor temperature and hot water temperature were within acceptable ranges. Disaster and fire drills were conducted monthly.
Report Facts
Capacity: 153
Census: 105
Employees Mentioned
| Name | Title | Context |
|---|---|---|
| James Sampair | Licensing Program Analyst | Conducted the inspection and informed the Executive Director of the visit purpose |
| Kelli Greene | Executive Director | Met with Licensing Program Analyst during inspection |
| Monique S Bindra | Administrator/Director | Named as facility administrator/director |
Inspection Report
Complaint Investigation
Census: 109
Capacity: 153
Deficiencies: 0
Mar 26, 2025
Visit Reason
An unannounced complaint investigation was conducted to investigate the allegation that staff does not ensure residents' rooms are clean.
Findings
The investigation found that although there was an unexpected staff shortage and staff were moved around with additional staff brought in to ensure rooms were deep cleaned at least once a week, the data collected did not confirm the allegation. Therefore, the allegation was unsubstantiated.
Complaint Details
The complaint alleged that staff does not ensure residents' rooms are clean. The allegation was found to be unsubstantiated due to lack of preponderance of evidence.
Report Facts
Capacity: 153
Census: 109
Employees Mentioned
| Name | Title | Context |
|---|---|---|
| James Sampair | Licensing Program Analyst | Conducted the complaint investigation |
| Monique Bindra | Executive Director | Interviewed during the investigation |
Inspection Report
Complaint Investigation
Census: 108
Capacity: 153
Deficiencies: 0
Aug 6, 2024
Visit Reason
The inspection was an unannounced complaint investigation visit triggered by allegations received on 2024-01-05 regarding staff not preventing a resident from sustaining a fracture, inadequate staffing, and not serving nutritious meals.
Findings
The investigation included interviews and record reviews and found that the resident who sustained a fracture was independent and the fall was the first time the resident tried to leave the facility at night. Staffing was adequate with timely response to alarms, and meals served were nutritious. The allegations were unsubstantiated due to lack of preponderance of evidence.
Complaint Details
The complaint alleged staff did not prevent a resident from sustaining a fracture, inadequate staffing, and poor nutrition. The investigation found no substantiation for these allegations.
Report Facts
Facility capacity: 153
Resident census: 108
Complaint receipt date: Jan 5, 2024
Employees Mentioned
| Name | Title | Context |
|---|---|---|
| James Sampair | Licensing Program Analyst | Conducted the complaint investigation |
| Monique Bindra | Executive Director | Interviewed during the investigation |
| Harpreet Humpal | Licensing Program Manager | Named in report as Licensing Program Manager |
Inspection Report
Complaint Investigation
Census: 116
Capacity: 153
Deficiencies: 0
Jul 12, 2024
Visit Reason
An unannounced complaint investigation was conducted in response to an allegation that staff were not providing residents adequate food service.
Findings
The investigation included a tour of the kitchen, review of menus, and interviews with residents who expressed satisfaction with the food service. There was insufficient evidence to substantiate the allegation, and the complaint was determined to be unsubstantiated.
Complaint Details
The complaint was unsubstantiated due to lack of preponderance of evidence to prove the alleged violation occurred.
Report Facts
Complaint Control Number: 15-AS-20240703135252
Capacity: 153
Census: 116
Employees Mentioned
| Name | Title | Context |
|---|---|---|
| Kaila Homolka | Maintenance Director | Met with Licensing Program Analyst during the investigation |
| Alona Gomez | Licensing Program Analyst | Conducted the complaint investigation |
Inspection Report
Annual Inspection
Census: 106
Capacity: 153
Deficiencies: 0
May 1, 2024
Visit Reason
The inspection was an unannounced required annual inspection of the facility conducted by the Licensing Program Analyst.
Findings
The Licensing Program Analyst inspected the physical plant, verified staff training and emergency preparedness, reviewed resident and staff files, and found no citations issued during the inspection.
Report Facts
Fire extinguisher last serviced date: Jan 3, 2024
Fire suppression system inspection dates: Jan 3, 2024
Fire alarm inspection date: Feb 22, 2024
Resident files reviewed: 5
Staff files reviewed: 5
Staff interviewed: 5
Residents interviewed: 5
Employees Mentioned
| Name | Title | Context |
|---|---|---|
| Monique Bindra | Executive Director | Met with Licensing Program Analyst during inspection |
| James Sampair | Licensing Program Analyst | Conducted the inspection |
| Harpreet Humpal | Licensing Program Manager | Named in report header |
Inspection Report
Complaint Investigation
Census: 106
Capacity: 153
Deficiencies: 0
Apr 29, 2024
Visit Reason
The visit occurred to deliver amended findings related to a complaint (15-AS-20230718113231) at the facility.
Findings
The Licensing Program Analyst delivered amended findings from previous reports dated 7/25/2023 and 7/26/2023, which were signed by the Executive Director. An exit interview was conducted and a copy of the report was provided.
Complaint Details
The visit was related to complaint 15-AS-20230718113231. Amended findings were delivered during the unannounced visit.
Employees Mentioned
| Name | Title | Context |
|---|---|---|
| Monique Bindra | Executive Director | Met during the visit and signed amended findings. |
| James Sampair | Licensing Program Analyst | Conducted the unannounced visit and delivered amended findings. |
| Harpreet Humpal | Licensing Program Manager | Named as Licensing Program Manager on the report. |
Inspection Report
Census: 104
Capacity: 153
Deficiencies: 0
Jan 9, 2024
Visit Reason
The visit was an unannounced case management check to pick up documents requested during a complaint inspection on 2024-01-08 and to complete the health and safety check of the facility.
Findings
No citations were issued during the visit. The Licensing Program Analyst confirmed that the facility's fire protection systems were last inspected in April 2023.
Report Facts
Capacity: 153
Census: 104
Employees Mentioned
| Name | Title | Context |
|---|---|---|
| Monique Bindra | Executive Director | Met with Licensing Program Analyst during the visit |
| Joanne Bustos | Resident Services Director | Provided requested documents to Licensing Program Analyst |
| Kaila Homolka | Maintenance Director | Confirmed last inspection of fire protection systems |
| James Sampair | Licensing Program Analyst | Conducted the inspection visit |
| Bennett Fong | Licensing Program Manager | Named in report header |
Inspection Report
Census: 104
Capacity: 153
Deficiencies: 0
Jan 8, 2024
Visit Reason
The visit was an unannounced health and safety check conducted by the Licensing Program Analyst to assess the facility's compliance with health and safety standards.
Findings
The inspection found that the facility maintained appropriate environmental conditions including temperature and food supplies, medications were securely stored, first-aid kits were complete, and fire extinguishers were properly serviced. No citations were issued during this visit.
Report Facts
Facility capacity: 153
Resident census: 104
Fire extinguisher last serviced: Jan 3, 2024
Facility temperature: 73.7
Hot water temperature: 112.8
Non-perishable food supply: 7
Perishable food supply: 2
Employees Mentioned
| Name | Title | Context |
|---|---|---|
| Monique Bindra | Executive Director | Met with during inspection and named in report |
| James Sampair | Licensing Program Analyst | Conducted the inspection |
| Bennett Fong | Licensing Program Manager | Named in report |
Inspection Report
Complaint Investigation
Census: 106
Capacity: 153
Deficiencies: 0
Dec 13, 2023
Visit Reason
The inspection was conducted due to a complaint alleging that the facility license was not posted for public viewing.
Findings
The Licensing Program Analyst confirmed that the facility license was posted in the same location as during the previous visit, and the allegation was found to be unfounded.
Complaint Details
The complaint alleged that the facility license was not posted for public viewing. The allegation was investigated and determined to be unfounded.
Employees Mentioned
| Name | Title | Context |
|---|---|---|
| James Sampair | Licensing Program Analyst | Conducted the complaint investigation and confirmed findings. |
| Monique Bindra | Administrator | Met with the Licensing Program Analyst during the investigation. |
Inspection Report
Complaint Investigation
Census: 95
Capacity: 153
Deficiencies: 0
Jul 28, 2023
Visit Reason
The visit was conducted to deliver findings from a complaint (15-AS-20230718113231) regarding resident R1 and to verify the level of care provided to the resident.
Findings
The Licensing Program Analyst confirmed through interviews that resident R1 was fully receiving the level of care as written in her Plan of Care. No citations were issued during this visit.
Complaint Details
The visit was complaint-related, triggered by complaint 15-AS-20230718113231. The complaint was investigated and found to be unsubstantiated as the resident was receiving appropriate care.
Employees Mentioned
| Name | Title | Context |
|---|---|---|
| Joann Bustos | Resident Services Director | Interviewed about the level of care provided to resident R1. |
| James Sampair | Licensing Program Analyst | Conducted the complaint investigation visit and delivered findings. |
Inspection Report
Complaint Investigation
Census: 95
Capacity: 153
Deficiencies: 0
Jul 26, 2023
Visit Reason
This was an unannounced complaint investigation visit conducted in response to allegations received on 07/18/2023 regarding staff assistance, respect, and facility conditions at Atria Valley View.
Findings
The investigation found no preponderance of evidence to substantiate the allegations. Staff were observed to provide assistance and respect to residents appropriately, and the facility's toilet was fully functional.
Complaint Details
The complaint included allegations that staff did not assist residents when needed, disturbed residents' sleep, treated residents disrespectfully, had a toilet in disrepair, and did not empty residents' trash receptacles. The investigation concluded these allegations were unsubstantiated.
Report Facts
Capacity: 153
Census: 95
Employees Mentioned
| Name | Title | Context |
|---|---|---|
| James Sampair | Licensing Program Analyst | Conducted the complaint investigation |
| Harpreet Humpal | Licensing Program Manager | Oversaw the complaint investigation |
| Kawana Anthony | Administrator | Facility administrator met during the investigation |
Inspection Report
Annual Inspection
Census: 95
Capacity: 153
Deficiencies: 0
Jun 27, 2023
Visit Reason
The inspection was an unannounced annual inspection conducted by the Licensing Program Analyst to evaluate the facility's compliance with regulatory requirements.
Findings
During the inspection, files of residents and staff were reviewed, the facility was toured, and interviews were conducted with residents and staff. No citations were issued during this inspection.
Employees Mentioned
| Name | Title | Context |
|---|---|---|
| Kawana Anthony | Administrator | Met with Licensing Program Analyst during inspection |
Inspection Report
Complaint Investigation
Census: 101
Capacity: 153
Deficiencies: 0
May 12, 2023
Visit Reason
An unannounced complaint investigation visit was conducted in response to allegations received on 2023-05-08 regarding inadequate resident care and facility conditions.
Findings
The investigation found no evidence to substantiate the allegations related to resident assistance with showering and dressing, food service for diabetic residents, disinfection of surfaces, air conditioning functionality, or safeguarding of residents' valuables. Therefore, all allegations were unsubstantiated.
Complaint Details
The complaint included allegations that staff did not assist a resident with showering and dressing as needed, did not provide appropriate food service for a diabetic resident, did not disinfect visibly soiled surfaces, the resident's air conditioning was in disrepair, and staff did not safeguard the resident's valuables. The investigation concluded these allegations were unsubstantiated.
Report Facts
Capacity: 153
Census: 101
Employees Mentioned
| Name | Title | Context |
|---|---|---|
| James Sampair | Licensing Program Analyst | Conducted the complaint investigation |
| Harpreet Humpal | Licensing Program Manager | Oversaw the complaint investigation |
| Kawana Anthony | Interim Executive Director | Met with during the investigation |
Inspection Report
Complaint Investigation
Census: 101
Capacity: 153
Deficiencies: 0
May 2, 2023
Visit Reason
The visit was an unannounced case management incident inspection concerning a gastrointestinal outbreak at the facility and an unusual incident report regarding a resident-on-resident fight dated 02/08/2023.
Findings
The Resident Services Director reported no additional incidents involving the resident who instigated the assault and that the resident was scheduled to move out the following day. No citations were issued during the visit.
Complaint Details
The visit was triggered by a complaint related to a resident-on-resident fight. The investigation found no further incidents and no citations were issued.
Report Facts
Capacity: 153
Census: 101
Employees Mentioned
| Name | Title | Context |
|---|---|---|
| Kawana Anthony | Interim Executive Director | Met during the inspection and involved in addressing the incident |
| Joanne Bustos | Resident Services Director | Provided update on resident involved in the incident |
| James Sampair | Licensing Program Analyst | Conducted the inspection visit |
| Harpreet Humpal | Licensing Program Manager | Named in the report header |
Inspection Report
Census: 101
Capacity: 153
Deficiencies: 0
May 2, 2023
Visit Reason
The visit was an unannounced case management health check concerning a gastrointestinal (GI) outbreak at the facility reported on 05/01/2023.
Findings
At the time of the visit, 11 residents were ill with Norovirus, including two who had been hospitalized and returned. Measures to stop the spread included masking, cessation of group dining and activities, and serving meals in residents' rooms. No new cases had been reported since noon, and no staff infections were noted. No citations were issued during the visit.
Report Facts
Residents ill with Norovirus: 11
Hospitalized residents: 2
Employees Mentioned
| Name | Title | Context |
|---|---|---|
| Kawana Anthony | Interim Executive Director | Provided information on the outbreak and measures taken |
| Joanne Bustos | Resident Services Director | Provided additional information during the visit |
| James Sampair | Licensing Program Analyst | Conducted the unannounced visit |
Inspection Report
Complaint Investigation
Census: 95
Capacity: 153
Deficiencies: 0
Jan 26, 2023
Visit Reason
The visit was an unannounced Case Management inspection triggered by an Unusual Incident Report describing a supposed verbal threat made by one resident to another on 01/18/2023.
Findings
The Licensing Program Analyst reviewed the residents' records and actions taken by the facility to reduce further conflicts and was satisfied that appropriate measures were in place. No citations were issued.
Complaint Details
The complaint involved a verbal threat incident reported on 01/18/2023. The alleged aggressor did not recall the event and there were no witnesses. The complaint was not substantiated as no citations were issued.
Report Facts
Census: 95
Total Capacity: 153
Employees Mentioned
| Name | Title | Context |
|---|---|---|
| Kelli L Greene | Executive Director | Met with Licensing Program Analyst during the visit and involved in review of residents' records |
| James Sampair | Licensing Program Analyst | Conducted the unannounced Case Management visit |
Inspection Report
Complaint Investigation
Census: 95
Capacity: 153
Deficiencies: 0
Jan 4, 2023
Visit Reason
The inspection was conducted as a Case Management Inspection concerning an Unusual Incident Report about a missed prescription for a resident on 12/30/2022.
Findings
The facility reacted quickly enough that the medication arrived in time for the resident to take it on the scheduled day. No citations were issued.
Complaint Details
The visit was complaint-related due to an Unusual Incident Report about a missed prescription. Based on staff interview, the incident was managed promptly and no citations were issued.
Employees Mentioned
| Name | Title | Context |
|---|---|---|
| Rosario Holandez | Community Business Director | Met with during the inspection and involved in the case management inspection. |
Inspection Report
Annual Inspection
Census: 104
Capacity: 153
Deficiencies: 0
Jul 25, 2022
Visit Reason
The inspection was an infection control annual inspection conducted as a required one-year unannounced visit.
Findings
The facility has an infection control plan in place and is following it, with the administrator designated as the infection control leader. No deficiencies were cited during this visit.
Employees Mentioned
| Name | Title | Context |
|---|---|---|
| Kelli L Greene | Administrator | Designated infection control leader and met with Licensing Program Analyst during inspection. |
| James Sampair | Licensing Program Analyst | Conducted the infection control annual inspection. |
| Harpreet Humpal | Licensing Program Manager | Named in the report header. |
Inspection Report
Complaint Investigation
Census: 103
Capacity: 153
Deficiencies: 0
Dec 30, 2021
Visit Reason
The inspection was an unannounced complaint investigation visit conducted in response to allegations received on 03/20/2020 regarding residents being confined to their rooms and inadequate food service.
Findings
The investigation included interviews with residents, staff, and review of facility documents. It was found that residents were encouraged to stay in their apartments due to COVID-19 guidance, but could leave if needed, and food service was adequate with meals delivered hot and residents having microwaves to warm food. The allegations were determined to be unsubstantiated due to lack of preponderance of evidence.
Complaint Details
The complaint investigation was unsubstantiated. Allegations included residents being confined to their rooms and inadequate food service. Interviews and document reviews did not support these allegations.
Report Facts
Capacity: 153
Census: 103
Employees Mentioned
| Name | Title | Context |
|---|---|---|
| Grace Luk | Licensing Program Analyst | Conducted the complaint investigation and delivered findings |
| Harpreet Humpal | Licensing Program Manager | Named in report as Licensing Program Manager |
| Kelli Greene | Executive Director | Met with Licensing Program Analyst during investigation |
| Jill Libhart | Administrator | Facility Administrator named in report |
Inspection Report
Complaint Investigation
Census: 104
Capacity: 153
Deficiencies: 2
Oct 22, 2021
Visit Reason
An unannounced complaint investigation was conducted in response to allegations that staff spoke inappropriately to a resident and that the facility did not report suspected abuse in a timely manner.
Findings
Both allegations were substantiated. Staff member S1 admitted to verbally abusing resident R1, and the facility failed to report suspected elder abuse in a timely manner, including not completing the required unusual incident report.
Complaint Details
The complaint investigation was substantiated. Staff spoke inappropriately to a resident, and the facility failed to report suspected abuse in a timely manner.
Severity Breakdown
Type B: 2
Deficiencies (2)
| Description | Severity |
|---|---|
| Residents in all residential care facilities for the elderly shall have dignity in their personal relationships with staff, residents, and others. This was not met as S1 admitted to verbally abusing R1, posing a potential health and safety risk. | Type B |
| Any suspected physical abuse resulting in serious bodily injury must be reported within two hours to the local ombudsman, licensing agency, and law enforcement. This was not met as the SOC 341 report was not submitted in a timely manner, posing a potential health and safety risk. | Type B |
Report Facts
Capacity: 153
Census: 104
Plan of Correction Due Date: Nov 8, 2021
Employees Mentioned
| Name | Title | Context |
|---|---|---|
| Daisy Panlilio | Licensing Program Analyst | Conducted the complaint investigation |
| Bennett Fong | Licensing Program Manager | Named in report as Licensing Program Manager |
| Kelli L Greene | Administrator | Facility administrator named in report |
| Rosario Holandez | Community Business Director | Met with Licensing Program Analyst during investigation |
Inspection Report
Complaint Investigation
Census: 102
Capacity: 153
Deficiencies: 0
Aug 17, 2021
Visit Reason
The inspection visit was an unannounced complaint investigation triggered by allegations received on 2021-06-22 regarding resident care and involvement of the Resident Representative.
Findings
The investigation found the complaint to be unfounded, meaning the allegations were false, could not have happened, or were without reasonable basis. The complaint was dismissed after interviews and review of records.
Complaint Details
The complaint involved allegations that a resident was provided services without Resident Representative's approval, the Resident Representative was not allowed to participate in care planning, and staff did not provide a copy of the care plan to the Resident's Representative. The complaint was found to be unfounded.
Report Facts
Complaint Control Number: 15-AS-20210622140830
Capacity: 153
Census: 102
Employees Mentioned
| Name | Title | Context |
|---|---|---|
| Laura Hall | Licensing Program Analyst | Conducted the complaint investigation and delivered findings |
| Kelli Greene | Executive Director | Met with Licensing Program Analyst during investigation |
| Harpreet Humpal | Licensing Program Manager | Named in report as Licensing Program Manager |
Inspection Report
Routine
Census: 100
Capacity: 153
Deficiencies: 0
Jun 28, 2021
Visit Reason
Unannounced Infection Control Inspection conducted as a required 1 Year visit.
Findings
The inspection found that the facility had proper infection control measures in place including hand sanitizer, COVID-19 signage, visitor and temperature logs, and sufficient PPE. No deficiencies were cited during this inspection.
Report Facts
Capacity: 153
Census: 100
Employees Mentioned
| Name | Title | Context |
|---|---|---|
| Kelli L Greene | Executive Director | Met with Licensing Program Analysts during inspection |
| Jennifer Coons | Senior Executive Director | Met with Licensing Program Analysts during inspection |
| Laura Hall | Licensing Program Analyst | Conducted the inspection |
| Harpreet Humpal | Licensing Program Manager | Named in report header |
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