Inspection Reports for Watermark Laguna Niguel

The inspection was an unannounced required annual inspection conducted by Licensing Program Analysts to assess compliance with licensing requirements.

The facility was found to be in compliance with no deficiencies noted. The physical plant, resident rooms, medication storage, staff files, and safety systems were all inspected and found satisfactory.

Licensing Program Analyst Joseph Alejandre made an unannounced visit to conduct the required annual inspection of the facility.

No deficiencies were observed during the inspection. The facility was found to be clean, organized, and compliant with all requirements including secured memory care, operational smoke detectors, proper food storage, and staff training.

An unannounced complaint investigation visit was conducted following a complaint received on 2023-10-04 regarding the facility's failure to issue a refund to a resident.

The investigation substantiated that Resident 1 did not receive a refund of $2500 for their reservation fee despite a pre-appraisal and the resident being informed they would receive a full refund. Facility documents showed the refund was processed but not issued at the time of the visit.

The complaint was substantiated based on the preponderance of evidence standard. Resident 1 did not receive the refund they were entitled to despite the facility processing it. The allegation was substantiated.

The visit was an announced pre-licensing inspection conducted to evaluate the facility's readiness to operate as a Residential Care Facility for the Elderly with a capacity of 135 residents.

The facility was found to have appropriate accommodations including furnished apartments, secured storage for toxins and medications, operational fire extinguishers, approved fire clearance, working plumbing and hot water, posted emergency plans, sufficient food supply, operational smoke detectors and appliances. No deficiencies were noted in the report.

The visit was an initial licensing evaluation conducted via telephone interview to verify the applicant/administrator's understanding of California Code Title 22 regulations and readiness for licensing.

The applicant and administrator demonstrated understanding of facility operation, admission policies, staffing requirements, restricted health conditions, general provisions, emergency preparedness, complaints and reporting, and pre-licensing readiness. No clients were in care at the time of the visit.