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Watermark Laguna Niguel is a highly regarded retirement community in Laguna Niguel, CA, offering independent living, assisted living, memory care, and respite care. The community’s resort-style setting ensures older adults can experience the best of their retirement. With concierge services, 24/7 support, housekeeping, and healthy meals, residents experience maintenance-free living. The community also works closely with residents to develop care plans tailored to their ever-changing needs and preferences.
Music activities, wellness programs, and fitness classes encourage residents to make friends and live actively. Residents can also focus on their wellness, as top-notch amenities, including a fitness studio, a movie theater, and an outdoor courtyard, are also available. Providence Mission Hospital Mission Viejo, shops, and bus stops are also located in the area, providing quick access to their necessities. This retirement community has exceptional standards of care, making it one of the finest options for senior living in California.
Lower than the California average: 72.8%Watermark Laguna Niguel is legally operated by Us Alliance Holden Of Forbes Tenant Llc; Watermark, and administrated by Johnny Ortiz.
In California, the Department of Social Services (for assisted living facilities) and the Department of Public Health (for nursing homes) conduct inspections to ensure resident safety and regulatory compliance.
This scorecard compares key inspection, citation, and complaint metrics at this facility against the California state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Citations
| This Facility | CA Average | vs. CA Avg |
|---|---|---|---|
|
Total citations
Formal regulatory issues recorded by inspectors across all inspection types.
| 1 | 10 | This facility has 90% fewer total citations than a typical California assisted living residence (1 vs. CA avg 10).↓ 90% better |
|
Serious citations (Type A)
Violations that pose an immediate risk to resident health or safety. Type A citations are the most serious and typically require prompt corrective action.
| 0 | 3 | This facility has 100% fewer serious citations (type a) than a typical California assisted living residence (0 vs. CA avg 3).↓ 100% better |
|
Moderate citations (Type B)
Violations that do not pose an immediate risk but still represent a departure from required care or operational standards.
| 1 | 4 | This facility has 75% fewer moderate citations (type b) than a typical California assisted living residence (1 vs. CA avg 4).↓ 75% better |
|
Citations per year
Average citations per year since 2023.
| 0.3 | 3.3 | This facility has 91% fewer citations per year than a typical California assisted living residence (0.3 vs. CA avg 3.3).↓ 91% better |
|
Citations per inspection
Average citations per inspection.
| 0.1 | 3.3 | This facility has 97% fewer citations per inspection than a typical California assisted living residence (0.1 vs. CA avg 3.3).↓ 97% better |
Inspections & Visits
| This Facility | CA Average | vs. CA Avg |
|---|---|---|---|
|
Total visits
Combined count of complaint visits, other regulatory visits, and official scheduled inspections.
| 7 | 16 | This facility has 56% fewer total visits than a typical California assisted living residence (7 vs. CA avg 16).↓ 56% better |
|
Complaint visits
On-site visits triggered by formal complaints filed by residents, families, or staff.
| 3 | 13 | This facility has 77% fewer complaint visits than a typical California assisted living residence (3 vs. CA avg 13).↓ 77% better |
|
Other visits
Regulatory visits that are neither routine inspections nor complaint investigations — administrative check-ins, follow-up reviews, licensing-related visits.
| 2 | 7 | This facility has 71% fewer other visits than a typical California assisted living residence (2 vs. CA avg 7).↓ 71% better |
|
Official inspections
Routine, scheduled inspections conducted by state regulators to evaluate whether the facility meets federal and state standards.
| 2 | 4 | This facility has 50% fewer official inspections than a typical California assisted living residence (2 vs. CA avg 4).↓ 50% better |
|
Complaint investigations
On-site investigations triggered by complaints filed with California regulators.
| 1 | 10 | This facility has 90% fewer complaint investigations than a typical California assisted living residence (1 vs. CA avg 10).↓ 90% better |
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
This facility’s inspection record is mixed, with mostly clean annual inspections but substantiated complaints involving medication administration and refund issues. The most recent inspection on December 30, 2025, found one deficiency for failing to ensure a resident received prescribed medications on March 8, 2024. Earlier complaints substantiated a $2,500 refund not issued to a resident in October 2023, showing some ongoing compliance challenges despite clean annual reviews in 2024 and 2025.
Read the full inspection reports for this facility, including detailed findings and corrective actions.
Show Inspection Reports
3.3 miles from city center
Estimated distance in miles from Laguna Niguel's city center to Watermark Laguna Niguel's address, calculated via Google Maps.
— 0.64 miles to nearest hospital (CHOC at Mission Hospital)
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Watermark Laguna Niguel is located in Laguna Niguel, California.
Here are the financial assistance programs available to residents in California.
The information below is reported by the California Department of Social Services and Department of Public Health.
| Crestavilla |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Laguna Niguel (Niguel Road) | 250 | No | 70 | 2 | 6 | 1 | 3 | 74.0% | A+ | Crestavilla Trs, LLC: Ksl Crestavilla Manager ,LLC | - |
| Watermark Laguna Niguel |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Laguna Niguel | 135 | No | 53 | 2 | 3 | - | 2 | 45.2% | - | Us Alliance Holden Of Forbes Tenant LLC; Watermark | - |
| Laguna Palms I |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Laguna Niguel | 6 | No | 25 | 4 | 1 | - | 29 | 83.3% | - | Residential Care Services, Inc. | Private / Semi-Private Rooms |
| Del’s Haven I |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
HC Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
RC Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision. | Laguna Niguel | 6 | No | 71 | 4 | 2 | - | 6 | 66.7% | - | Del's Haven LLC | Private / Semi-Private Rooms |
| Del’s Haven II |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
HC Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
RC Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision. | Laguna Niguel | 6 | No | 59 | 4 | - | 2 | 5 | 100.0% | - | Del's Haven II, LLC | Private / Semi-Private Rooms |
The legal owner and operator of Watermark Laguna Niguel is Us Alliance Holden Of Forbes Tenant Llc; Watermark.
Watermark Laguna Niguel has a walk score of 53. Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
Watermark Laguna Niguel's occupancy is 45%.
Johnny Ortiz is the administrator of Watermark Laguna Niguel.
Watermark Laguna Niguel has 135 beds.
Watermark Laguna Niguel has had 1 recently reported deficiency.
(855) 202-1052 will put you in contact with the team at Watermark Laguna Niguel.
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