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Assisted Living in Orlando

CMS overall rating Info The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.

Westminster Towers

Assisted Living in Orlando

CMS overall rating Info The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.

Westminster Towers

Overview of Westminster Towers

Offering a breathtaking view of downtown Orlando, Westminster Towers is a cut above the rest for luxury assisted living. For those wishing to kick off their golden years on a high note, Westminster Towers provides a tailored approach to their assisted living program by balancing assistance with daily living activities, medical management, safety, security, and an exciting high-rise lifestyle that not only engages residents but also treats them to the lavish retirement they deserve.

With a compassionate and professional staff catering to you 24/7, you’ll be living large in their newly renovated spacious, modern apartments that take full advantage of the high-rise view, restaurant-style dining, and a wide range of events, and amenities under the My W Life well-being program. Relax in solitude, or mingle amongst fellow residents in beautiful common areas, Westminster Tower empowers residents to pursue the enjoyment and fulfillment they deserve.

(407) 841-1310

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Overall rating Info The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
3/5
Florida average: 3.7/5
Health Inspection Info Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
2/5
Florida average: 3.2/5
Staffing Info Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
4/5
Florida average: 3.7/5
Quality Measures Info Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
5/5
Florida average: 4.3/5

Nursing care per resident

Info This shows how many total hours of nursing staff time are available per resident each day. Higher numbers usually mean more staff support.
3h 47m per day

This home provides 14% less nursing time per resident than the Florida average.

Florida average: 4h 25m per day

Capacity and availability

Smaller home

May offer a more intimate, personalized care environment.

Total beds 60

This home usually has limited availability

Occupancy is moderate, suggesting balanced demand.

Similar demand to the Florida average
Occupancy rate 88.6%
Residents per day (avg) 94
Occupancy rate
88.6%
Residents per day (avg)
94

Who this home usually serves

TYPE OF STAY

Mix of rehab and long-term care

This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.

Breakdown by payment type

Medicare

35% of new residents, usually for short-term rehab.

Typical stay 1 months

Private pay

57% of new residents, often for short stays.

Typical stay 1 - 2 months

Medicaid

8% of new residents, often for long-term daily care.

Typical stay 1 - 2 years

Finances and operations

Voluntary non-profit community
Operated by a church.
Home revenue
$31.8M
Operating deficit
-$1.9M
Voluntary non-profit community Operated by a church.
Home revenue
$31.8M
Operating deficit
-$1.9M
Payroll costs Info The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$11.5M
36% of revenue
Other operating costs Info All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$22.3M
Total costs $33.8M
Bed community size
60-bed community
A moderately sized community that may balance personal attention with shared amenities and social activities.
Years in operation
2 years in operation
A newer community that may feature more recent facilities and programs.
Walk Score
Walk Score: 65 / 100
Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.

Payment Types

Other

About this community

Occupancy

Occupancy rate
89%
In line with Florida average
Occupied beds
53 / 60
Average residents 108 per day

License Details

Facility TypeAssisted Living Facility
StatusLicensed
IssuanceJanuary 22, 2024
ExpirationJanuary 21, 2026
CountyOrange

Additional Licensing Details

License Number5991
CMS Certification Number105757
AwardsChoice Community Awards from Holleran Consulting

Ownership & Operating Entity

Westminster Towers is legally operated by Presbyterian Retirement Communities, Inc., and administrated by Ricardo Diaz.

Management CompanyWESTMINSTER SERVICES, INC.
Profit StatusNot-For-Profit

Staffing

Key information about the people who lead and staff this community.

Languages Spoken

English Spanish

Therapy & Rehabilitation

1 service
Rehabilitation Services

Staffing & Medical

3 services
Nursing Services
Skilled Nursing
Licensed Nurses/CNAs

Additional Policies & Features

Pets Allowed
Continuing Care Retirement Community (CCRC)

Amenities & Lifestyle

0 amenities
Specific ProgramsIndependent Living, Assisted Living, Rehabilitation, Skilled Nursing, Pharmacy
Volunteer ProgramsYes

Pricing & Financial Information

Activities in this home

What does this home offer?

Housing options icon
Housing options icon

Housing Options: 1 Bed / 2 Bed

Building type icon
Building type icon

Building Type: High-rise

Dining services icon
Dining services icon

Dining Services

Transportation services icon
Transportation services icon

Transportation Services

Housekeeping icon
Housekeeping icon

Housekeeping Services

Social and recreational activities icon
Social and recreational activities icon

Social and Recreational Activities

Exercise program icon
Exercise program icon

Exercise Programs

Types of Care at Westminster Towers

Independent Living Assisted Living Skilled Nursing

Contact Westminster Towers

Inspection History

In Florida, the Agency for Health Care Administration (AHCA) is the primary authority that conducts unannounced inspections and completes official health quality reports for all healthcare facilities.

20 visits/inspections

Results

13 with citations

7 without citations

Florida average: 16 inspections with citations

Latest inspection

Date August 20, 2024
Complaint

39 total citations

Citations indicate regulatory violations. A higher number implies the facility had several areas requiring improvement.

Florida average: 33 citations

32 deficiencies

Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.

Florida average: 19 deficiencies

1 fine

Florida average: 5 fines

Total amount fined: $1,000.00

Florida average: $11,623.53

Inspection Report Summary for Westminster Towers

The most recent inspection on August 20, 2024, found no deficiencies during a complaint investigation. Earlier inspections showed a mix of results, with several reports citing deficiencies related mainly to training, resident care, staffing standards, food service, and extended congregate care documentation. Prior complaint and routine inspections identified issues such as assistance with self-administered medications, staff training including do not resuscitate orders, and background screening, but no fines, immediate jeopardy findings, or license actions were listed in the available reports. Most complaint investigations were unsubstantiated, and no enforcement actions appeared in the records. The facility’s inspection history suggests improvement over time, with recent inspections showing no deficiencies after earlier citations.

Health Inspection History

Inspections
Total health inspections 6

Florida average 4.3


Last Health inspection on Mar 2025

Total health citations 22

Florida average 19.7

Citations per inspection
3.67

Florida average 4.48


Health citations are formal notices following inspections when they fail to comply with safety and care standards.

15 of 22 citations resulted from standard inspections; and 7 of 22 resulted from complaint investigations.

Breakdown of citation severity (last 3 years)
Critical Health citations More info 1
25% worse than Florida average

Florida average: 0.8


Serious Health citations More info 0
100% better than Florida average

Florida average: 0.4

1 critical citation More info Florida average: 0.8

0 serious citations More info Florida average: 0.4

21 moderate citations More info Florida average: 18.4

0 minor citations More info Florida average: 0.2
Citations history (last 3 years)
Administration moderate citation Info Issues related to how the facility is managed, including policies, procedures, and compliance with regulations. Mar 13, 2025
Corrected

Quality of Care moderate citation Info Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs. Mar 13, 2025
Corrected

Quality of Care moderate citation Info Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs. Mar 13, 2025
Corrected

Care Planning moderate citation Info Issues related to creating and updating personalized care plans for residents based on their needs and conditions. Mar 13, 2025
Corrected

Compare Assisted Living around Orlando The information below is reported by the Florida Agency for Health Care Administration (AHCA).

Filter by care type
Merrill Gardens at Solivita Marketplace
AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

IL

Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.

MC

Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.

Kissimmee
200
Yes
17
1
-
Tuscan Isle Operating Company, Llc
40
67.5%
81
For-Profit
$11,500
James Hooper
1 Bed / 2 Bed
Westminster Towers
AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

IL

Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.

NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

Orlando (Southeast Orlando)
120
No
65
2
-
Presbyterian Retirement Communities, Inc.
20
65%
39
Not-For-Profit
$1,000
Ricardo Diaz
1 Bed / 2 Bed
Brookdale Dr. Phillips
AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

MC

Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.

Orlando
40
Yes
28
2
A+
Brookdale Management Of Florida Po Llc
37
89.2%
60
For-Profit
$45,051
Nancy Barbee
1 Bed / 2 Bed
Carmita’s Assisting Living I
AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

IL

Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.

MC

Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.

NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

Orlando
6
No
36
-
-
-
0
0%
0
-
-
-
1 Bed / 2 Bed
Benton House of Narcoossee
AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

IL

Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.

MC

Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.

NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

St Cloud
-
No
3
-
-
-
0
0%
0
-
-
-
1 Bed / 2 Bed

Places of interest near Westminster Towers

Address 0.4 miles from city center — 0.62 miles to nearest hospital (Orlando Health Winnie Palmer Hospital for Women & Babies)

Calculate Travel Distance to Westminster Towers

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Staffing Data (Q2 2025)

This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.

Total staff 126
Employees 123
Contractors 3
Staff to resident ratio 1.40:1
8% worse than Florida average

Florida average ratio: 1.52:1

Avg staff/day 58
Average shift 7.7 hours
0% compared with Florida average

Florida average: 7.9 hours

Total staff hours (quarter) 40,495
Nursing staff breakdown
Registered Nurse

Manages medical care and health needs.

Total count 15
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 7.9 hours

No contractors work on this role.

Licensed Practical Nurse

Assists with medical care and medications.

Total count 14
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 8 hours

No contractors work on this role.

Certified Nursing Assistant

Helps with daily care and mobility.

Total count 52
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 8 hours

No contractors work on this role.

Contractor staffing

Total hours from contractors

0.4%

143 contractor hours this quarter

Occupational Therapy Assistant: 1 Occupational Therapy Aide: 1 Medical Director: 1
Staff by category
Certified Nursing Assistant5205219,99891100%8
Registered Nurse150156,28891100%7.9
Licensed Practical Nurse140143,80891100%8
Clinical Nurse Specialist8082,1217178%7.7
Physical Therapy Aide7071,3878998%7.3
Respiratory Therapy Technician6061,3116774%5.8
Speech Language Pathologist8081,2939099%6.2
Other Dietary Services Staff20296391100%7.6
Mental Health Service Worker2029096571%7.4
Physical Therapy Assistant2027078391%6
Dietitian1014725965%8
Qualified Social Worker3034636875%5.2
Administrator1014485662%8
Nurse Practitioner2021842325%8
Occupational Therapy Aide011771011%7.7
Medical Director0113489%4.3
Occupational Therapy Assistant0113278%4.6
52 Certified Nursing Assistant
% of Days 100%
15 Registered Nurse
% of Days 100%
14 Licensed Practical Nurse
% of Days 100%
8 Clinical Nurse Specialist
% of Days 78%
7 Physical Therapy Aide
% of Days 98%
6 Respiratory Therapy Technician
% of Days 74%
8 Speech Language Pathologist
% of Days 99%
2 Other Dietary Services Staff
% of Days 100%
2 Mental Health Service Worker
% of Days 71%
2 Physical Therapy Assistant
% of Days 91%
1 Dietitian
% of Days 65%
3 Qualified Social Worker
% of Days 75%
1 Administrator
% of Days 62%
2 Nurse Practitioner
% of Days 25%
1 Occupational Therapy Aide
% of Days 11%
1 Medical Director
% of Days 9%
1 Occupational Therapy Assistant
% of Days 8%

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Total census
90 residents
Residents by payment source
Medicare
36 residents (40%)
Medicaid
33 residents (36.7%)
Private pay or other
21 residents (23.3%)
Programs & Services
Residents' Group

Residents meet regularly to discuss policies, care quality, and activities

CCRC

Part of a Continuing Care Retirement Community offering multiple care levels

Active Resident Council

Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.

Quality of care over time

These measures show how residents usually do over time at this home, based on health outcomes and preventive care.

High-risk clinical events score Info A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline. 5.1
31% better than Florida average

Florida average: 7.4

Functional decline score Info A composite score based on activities of daily living decline, walking ability decline, and incontinence. 6.2
50% better than Florida average

Florida average: 12.4

Long-stay resident measures
Need for Help with Daily Activities Increased Info Percent of long-stay residents whose need for help with daily activities has increased 4.0%
62% better than Florida average

Florida average: 10.5%

Walking Ability Worsened Info Percent of long-stay residents whose ability to move independently worsened 12.0%
8% better than Florida average

Florida average: 12.9%

Low Risk Residents with Bowel/Bladder Incontinence Info Percent of low risk long-stay residents who lose control of their bowels or bladder 2.7%
80% better than Florida average

Florida average: 13.5%

Falls with Major Injury Info Percent of long-stay residents experiencing one or more falls with major injury 1.2%
57% better than Florida average

Florida average: 2.6%

High Risk Residents with Pressure Ulcers Info Percent of long-stay high risk residents with pressure ulcers 4.0%
26% better than Florida average

Florida average: 5.4%

Urinary Tract Infection Info Percent of long-stay residents with a urinary tract infection 0.0%
100% better than Florida average

Florida average: 0.9%

Lost Too Much Weight Info Percent of long-stay residents who lose too much weight 4.5%
26% better than Florida average

Florida average: 6.0%

Depressive Symptoms Info Percent of long-stay residents who have depressive symptoms 1.7%
49% better than Florida average

Florida average: 3.3%

Antipsychotic Use Info Percent of long-stay residents who received an antipsychotic medication 3.5%
57% better than Florida average

Florida average: 8.0%

Pneumococcal Vaccine Info Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine 100.0%
In line with Florida average

Florida average: 97.7%

Influenza Vaccine Info Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine 100.0%
In line with Florida average

Florida average: 99.2%

Short-stay resident measures
Pneumococcal Vaccine Info Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine 94.1%
In line with Florida average

Florida average: 94.0%

Antipsychotic medication increase Info Percent of short-stay residents who newly received an antipsychotic medication 0.4%
75% better than Florida average

Florida average: 1.5%

Influenza Vaccine Info Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine 98.6%
In line with Florida average

Florida average: 94.7%

Penalties and fines

Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.

Source: CMS Penalties Database (Data as of Jan 2026)

Total fines amount $22K
69% lower than Florida average

Florida average: $72K

Number of fines 2
24% fewer fines than Florida average

Florida average: 2.6

Payment Denials Info Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed. 0
100% fewer payment denials than Florida average

Florida average: 0.1

Fines amount comparison
Fines amount comparison
This facility $22K
Florida average $72K
Penalty History

Penalties are imposed by CMS for violations of federal nursing home regulations.

Civil Money Penalty Info Fines imposed for noncompliance, which can be assessed per day or per instance of violation. Mar 4, 2025
$6K
Civil Money Penalty Info Fines imposed for noncompliance, which can be assessed per day or per instance of violation. Mar 4, 2025
$16K

Last updated: Jan 2026

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Financial Aid for Florida Seniors

Get financial aid guidance

Long-Term Care Waiver

Florida Medicaid LTC Waiver

Age 65+ or 21+ disabled, Florida resident, Medicaid- eligible, nursing home-level care need.

~$2,829/month (300% FBR, individual).

$2,000 (individual), $3,000 (couple).

High demand; waitlists common.

Community Care for the Elderly (CCE)

Florida CCE

Age 60+, Florida resident, at risk of nursing home.

~$2,000/month (varies).

$5,000 (individual).

Limited funding; regional variation.

Home Care for the Elderly (HCE)

Florida Home Care for the Elderly

Age 60+, Florida resident, at risk of nursing home placement; caregiver must be approved.

~$2,829/month (individual, aligned with Medicaid thresholds).

~$2,000 (individual); varies by case manager discretion.

Limited funding (~3,500 served annually); prioritizes low-income frail seniors.

Program of All-Inclusive Care for the Elderly (PACE)

Florida Medicaid PACE

Age 55+, Florida resident, nursing home-level care need, safe with PACE support.

~$2,829/month (300% FBR).

$2,000 (individual), $3,000 (couple).

Limited to specific counties (e.g., Hillsborough, Miami-Dade); ~10 sites statewide.

Optional State Supplementation (OSS)

Florida Optional State Supplementation

Age 65+ or disabled, Florida resident, living in approved facility, receiving SSI or low-income.

~$1,004/month (individual, including SSI).

$2,000 (individual), $3,000 (couple).

Limited to specific facility types; ~$78.40/month max supplement.

Senior Community Service Employment Program (SCSEP)

Florida SCSEP (federally funded, state-administered)

Age 55+, unemployed, low-income, Florida resident.

~$1,983/month (125% FPL, individual).

Not specified; income-focused.

Priority for veterans, rural residents; ~1,000 slots/year.

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