Westminster Towers

Assisted Living Home
Overview of Westminster Towers

Offering a breathtaking view of downtown Orlando, Westminster Towers is a cut above the rest for luxury assisted living. For those wishing to kick off their golden years on a high note, Westminster Towers provides a tailored approach to their assisted living program by balancing assistance with daily living activities, medical management, safety, security, and an exciting high-rise lifestyle that not only engages residents but also treats them to the lavish retirement they deserve.

With a compassionate and professional staff catering to you 24/7, you’ll be living large in their newly renovated spacious, modern apartments that take full advantage of the high-rise view, restaurant-style dining, and a wide range of events, and amenities under the My W Life well-being program. Relax in solitude, or mingle amongst fellow residents in beautiful common areas, Westminster Tower empowers residents to pursue the enjoyment and fulfillment they deserve.

(407) 841-1310

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Overall rating Info Official CMS rating based on health inspections, staffing and quality measures.
3/5
Florida average: 3.2/5
Health Inspection Info Official CMS rating based on deficiencies found during state health inspections.
2/5
Florida average: 2.8/5
Staffing Info Official CMS rating based on nurse staffing hours per resident per day.
4/5
Florida average: 3.4/5
Quality Measures Info Official CMS rating based on clinical outcomes for residents.
5/5
Florida average: 4.1/5

Nursing care per resident

Info Average daily nursing hours per resident (adjusted for acuity). Higher values indicate more nursing time per resident.
3h 47m per day

This home provides 6% less nursing time per resident than the state average.

Florida average: 4h 2m per day

Capacity and availability

Smaller home

May offer a more intimate, personalized care environment.

Total beds 60

This home usually has limited availability

Occupancy is moderate, suggesting balanced demand.

Similar demand to the Florida average
Occupancy rate 88.6%
Residents per day (avg) 94
Occupancy rate
88.6%
Residents per day (avg)
94

Who this home usually serves

TYPE OF STAY

Mix of rehab and long-term care

This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.

Breakdown by payment type

Medicare

35% of new residents, usually for short-term rehab.

Typical stay 1 months

Private pay

57% of new residents, often for short stays.

Typical stay 1 - 2 months

Medicaid

8% of new residents, often for long-term daily care.

Typical stay 1 - 2 years

Finances and operations

Voluntary non-profit home
Church
Home revenue
$31.8M
Operating deficit
-$1.9M
Voluntary non-profit home Church
Home revenue
$31,831,376.00
Operating deficit
$-1,932,405.00
Payroll costs Info The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$11.5M
36% of revenue
Other operating costs Info All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$22.3M
Total costs $33.8M
Bed community size
60-bed community
A moderately sized community that may balance personal attention with shared amenities and social activities.
Years in operation
2 years in operation
A newer community that may feature more recent facilities and programs.
Walk Score
Walk Score: 65 / 100
Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.

About this community

License Status
LICENSED
Facility Type
Assisted Living Facility
License Date
January 22, 2024
License Expiration
January 21, 2026

Additional licensing details

License number: 5991
CMS Certification Number: 105757
County: Orange

Ownership & operating entity

Westminster Towers is legally operated by PRESBYTERIAN RETIREMENT COMMUNITIES, INC., and administrated by RICARDO DIAZ.

Management company: WESTMINSTER SERVICES, INC.
Profit status: Not-For-Profit

Staffing

Key information about the people who lead and staff this community.

Languages Spoken

English Spanish

Additional Policies & Features

Continuing Care Retirement Community (CCRC)

Activities in this home

What does this home offer?

Housing options icon
Housing options icon

Housing Options: 1 Bed / 2 Bed

Building type icon
Building type icon

Building Type: High-rise

Dining services icon
Dining services icon

Dining Services

Transportation services icon
Transportation services icon

Transportation Services

Housekeeping icon
Housekeeping icon

Housekeeping Services

Social and recreational activities icon
Social and recreational activities icon

Social and Recreational Activities

Exercise program icon
Exercise program icon

Exercise Programs

Types of Care at Westminster Towers

Independent Living Assisted Living Skilled Nursing
Contact Westminster Towers

Inspection History

In Florida, the Agency for Health Care Administration (AHCA) is the primary authority that conducts unannounced inspections and completes official health quality reports for all healthcare facilities.

20 visits/inspections

Results

13 with citations

7 without citations

Latest inspection

Date:August 20, 2024
Type:Complaint

39 total citations

Citations indicate regulatory violations. A higher number implies the facility had several areas requiring improvement.

32 deficiencies

Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.

1 fine

Total amount fined: $1,000.00

Compare Assisted Living around Orlando

The information below is reported by the Florida Agency for Health Care Administration (AHCA).
Merrill Gardens at Solivita Marketplace
AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

IL

Independent Living For self-sufficient seniors seeking community and minimal assistance.

MC

Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.

Kissimmee
200
Yes
-
17
TUSCAN ISLE OPERATING COMPANY, LLC
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
1 Bed / 2 Bed
Westminster Towers
AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

IL

Independent Living For self-sufficient seniors seeking community and minimal assistance.

SNF

Nursing Homes 24/7 care needed

Orlando (Southeast Orlando)
120
No
-
65
WESTMINSTER SERVICES INC
88.6%
$19,370,390.00
$11,470,259.00
59.2%
93.60
3/5
3.7797
2/5
4/5
5/5
2
22
1
0%
-6%
+5%
1 Bed / 2 Bed
Brookdale Dr. Phillips
AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

MC

Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.

Orlando
40
Yes
A+
28
BROOKDALE MANAGEMENT OF FLORIDA PO LLC
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
1 Bed / 2 Bed
Carmita’s Assisting Living I
AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

IL

Independent Living For self-sufficient seniors seeking community and minimal assistance.

MC

Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.

SNF

Nursing Homes 24/7 care needed

Orlando
6
No
-
36
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
1 Bed / 2 Bed
Benton House of Narcoossee
AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

IL

Independent Living For self-sufficient seniors seeking community and minimal assistance.

MC

Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.

SNF

Nursing Homes 24/7 care needed

St Cloud
-
No
-
3
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
1 Bed / 2 Bed

Places of interest near Westminster Towers

Address 0.4 miles from city center — 0.62 miles to nearest hospital (Orlando Health Winnie Palmer Hospital for Women & Babies)

Address 70 W Lucerne Cir, Orlando, FL 32801

Calculate Travel Distance to Westminster Towers

Add your location

Address

Staffing Data

Source: CMS Payroll-Based Journal (Q2 2025)

126
Total Staff
123
Employees
3
Contractors
40,495
Total Hours (Quarter)
58
Avg Staff/Day
7.7
Avg Shift (hrs)
Nursing Staff Breakdown
Role Count Avg Shift (hrs) Uses Contractors?
Registered Nurse157.9 No
Licensed Practical Nurse148 No
Certified Nursing Assistant528 No
Staff by Category
Administration
2 staff
7.5hs shift avg
Nursing Staff
81 staff
8hs shift avg
Physicians & Practitioners
10 staff
7.7hs shift avg
Therapy Services
25 staff
6.4hs shift avg
Activities & Recreation
0 staff
0hs shift avg
Social Services
3 staff
5.2hs shift avg
Dietary Services
3 staff
7.7hs shift avg
Other Services
2 staff
7.4hs shift avg
Contractor Analysis
0.4%
of total hours from contractors
143 contractor hours this quarter
Occupational Therapy Assistant: 1 Occupational Therapy Aide: 1 Medical Director: 1
Role Employees Contractors Total Staff Total Hours Days Worked % of Days Avg Shift (hrs)
Certified Nursing Assistant5205219,99891100%8
Registered Nurse150156,28891100%7.9
Licensed Practical Nurse140143,80891100%8
Clinical Nurse Specialist8082,1217178%7.7
Physical Therapy Aide7071,3878998%7.3
Respiratory Therapy Technician6061,3116774%5.8
Speech Language Pathologist8081,2939099%6.2
Other Dietary Services Staff20296391100%7.6
Mental Health Service Worker2029096571%7.4
Physical Therapy Assistant2027078391%6
Dietitian1014725965%8
Qualified Social Worker3034636875%5.2
Administrator1014485662%8
Nurse Practitioner2021842325%8
Occupational Therapy Aide011771011%7.7
Medical Director0113489%4.3
Occupational Therapy Assistant0113278%4.6

Health Inspection History

Inspections
Total health inspections 6

Florida average 4.3


Last Health inspection on Mar 2025

Total health citations 22
Citations per inspection
3.67

Health citations are formal notices following inspections when they fail to comply with safety and care standards.

15 of 22 citations resulted from standard inspections; and 7 of 22 resulted from complaint investigations.

Breakdown of citation severity (last 3 years)
Critical Health citations More info 1
25% worse than Florida average

Florida average: 0.8


Serious Health citations More info 0
100% better than Florida average

Florida average: 0.4

1 critical citation More info Florida average: 0.8

0 serious citations More info Florida average: 0.4

21 moderate citations More info Florida average: 18.4

0 minor citations More info Florida average: 0.2
Citations history (last 3 years)
Administration moderate citation Mar 13, 2025
Corrected

Quality of Care moderate citation Mar 13, 2025
Corrected

Quality of Care moderate citation Mar 13, 2025
Corrected

Care Planning moderate citation Mar 13, 2025
Corrected

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Ownership: Non-Profit Corporation
Part of: Westminster Services, Inc
Resident Census by Payment Source
90 Total Residents
Medicare 36 (40%)
Medicaid 33 (36.7%)
Private Pay/Other 21 (23.3%)
Programs & Services
Residents' Group
CCRC
Family Engagement

Active councils help families stay involved in care decisions and facility operations.

Quality of care over time

These measures show how residents usually do over time at this home, based on health outcomes and preventive care.

High-risk clinical events score Info A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline. 5.1
31% better than Florida average

Florida average: 7.4

Functional decline score Info A composite score based on activities of daily living decline, walking ability decline, and incontinence. 6.2
50% better than Florida average

Florida average: 12.4

Long-stay resident measures
Need for Help with Daily Activities Increased Info Percent of long-stay residents whose need for help with daily activities has increased 4.0%
62% better than Florida average

Florida average: 10.5%

Walking Ability Worsened Info Percent of long-stay residents whose ability to move independently worsened 12.0%
8% better than Florida average

Florida average: 12.9%

Low Risk Residents with Bowel/Bladder Incontinence Info Percent of low risk long-stay residents who lose control of their bowels or bladder 2.7%
80% better than Florida average

Florida average: 13.5%

Falls with Major Injury Info Percent of long-stay residents experiencing one or more falls with major injury 1.2%
57% better than Florida average

Florida average: 2.6%

High Risk Residents with Pressure Ulcers Info Percent of long-stay high risk residents with pressure ulcers 4.0%
26% better than Florida average

Florida average: 5.4%

Urinary Tract Infection Info Percent of long-stay residents with a urinary tract infection 0.0%
100% better than Florida average

Florida average: 0.9%

Lost Too Much Weight Info Percent of long-stay residents who lose too much weight 4.5%
26% better than Florida average

Florida average: 6.0%

Depressive Symptoms Info Percent of long-stay residents who have depressive symptoms 1.7%
49% better than Florida average

Florida average: 3.3%

Antipsychotic Use Info Percent of long-stay residents who received an antipsychotic medication 3.5%
57% better than Florida average

Florida average: 8.0%

Pneumococcal Vaccine Info Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine 100.0%
In line with Florida average

Florida average: 97.7%

Influenza Vaccine Info Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine 100.0%
In line with Florida average

Florida average: 99.2%

Short-stay resident measures
Pneumococcal Vaccine Info Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine 94.1%
In line with Florida average

Florida average: 94.0%

Antipsychotic medication increase Info Percent of short-stay residents who newly received an antipsychotic medication 0.4%
75% better than Florida average

Florida average: 1.5%

Influenza Vaccine Info Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine 98.6%
In line with Florida average

Florida average: 94.7%

Penalties and fines

Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.

Source: CMS Penalties Database (Data as of Jan 2026)

Total fines amount $22K
69% lower than Florida average

Florida average: $72K

Number of fines 2
24% fewer fines than Florida average

Florida average: 2.6

Payment Denials Info Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed. 0
100% fewer payment denials than Florida average

Florida average: 0.1

Fines amount comparison
Fines amount comparison
This facility $22K
Florida average $72K
Penalty History

Penalties are imposed by CMS for violations of federal nursing home regulations.

Civil Money Penalty Info Fines imposed for noncompliance, which can be assessed per day or per instance of violation. Mar 4, 2025
$6K
Civil Money Penalty Info Fines imposed for noncompliance, which can be assessed per day or per instance of violation. Mar 4, 2025
$16K

Last updated: Jan 2026

Guides for Better Senior Living

Care Cost Calculator: See Prices in Your Area

Nursing Home Data Explorer

Don’t Wait Too Long: 7 Red Flag Signs Your Parent Needs Assisted Living Now

The True Cost of Assisted Living in 2025 – And How Families Are Paying For It

Understanding Senior Living Costs: Pricing Models, Discounts & Financial Assistance

Financial Aid for Florida Seniors

Get financial aid guidance

Long-Term Care Waiver

Florida Medicaid LTC Waiver

Age 65+ or 21+ disabled, Florida resident, Medicaid- eligible, nursing home-level care need.

~$2,829/month (300% FBR, individual).

$2,000 (individual), $3,000 (couple).

High demand; waitlists common.

Community Care for the Elderly (CCE)

Florida CCE

Age 60+, Florida resident, at risk of nursing home.

~$2,000/month (varies).

$5,000 (individual).

Limited funding; regional variation.

Home Care for the Elderly (HCE)

Florida Home Care for the Elderly

Age 60+, Florida resident, at risk of nursing home placement; caregiver must be approved.

~$2,829/month (individual, aligned with Medicaid thresholds).

~$2,000 (individual); varies by case manager discretion.

Limited funding (~3,500 served annually); prioritizes low-income frail seniors.

Program of All-Inclusive Care for the Elderly (PACE)

Florida Medicaid PACE

Age 55+, Florida resident, nursing home-level care need, safe with PACE support.

~$2,829/month (300% FBR).

$2,000 (individual), $3,000 (couple).

Limited to specific counties (e.g., Hillsborough, Miami-Dade); ~10 sites statewide.

Optional State Supplementation (OSS)

Florida Optional State Supplementation

Age 65+ or disabled, Florida resident, living in approved facility, receiving SSI or low-income.

~$1,004/month (individual, including SSI).

$2,000 (individual), $3,000 (couple).

Limited to specific facility types; ~$78.40/month max supplement.

Senior Community Service Employment Program (SCSEP)

Florida SCSEP (federally funded, state-administered)

Age 55+, unemployed, low-income, Florida resident.

~$1,983/month (125% FPL, individual).

Not specified; income-focused.

Priority for veterans, rural residents; ~1,000 slots/year.

Who we are

Your Senior Care Partner, Every Step of the Way

We help families find affordable senior communities and unlock same day discounts, Medicaid, and Medicare options tailored to your needs.

Contact us Today
Tour Icon
Planning a tour? Check our touring checklist.
Chat Icon
Thinking of living here? We can help you speak to a current resident