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The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Offering a breathtaking view of downtown Orlando, Westminster Towers is a cut above the rest for luxury assisted living. For those wishing to kick off their golden years on a high note, Westminster Towers provides a tailored approach to their assisted living program by balancing assistance with daily living activities, medical management, safety, security, and an exciting high-rise lifestyle that not only engages residents but also treats them to the lavish retirement they deserve.
With a compassionate and professional staff catering to you 24/7, you’ll be living large in their newly renovated spacious, modern apartments that take full advantage of the high-rise view, restaurant-style dining, and a wide range of events, and amenities under the My W Life well-being program. Relax in solitude, or mingle amongst fellow residents in beautiful common areas, Westminster Tower empowers residents to pursue the enjoyment and fulfillment they deserve.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
This home is ranked 143rd out of 252 homes in Florida. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 56m per day | ▲ 27% State avg: 44m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 30m per day | ▼ 36% State avg: 47m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 2h 20m per day | ■ Avg State avg: 2h 20m per day · National avg: 2h 20m per day |
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 3h 26m per day | ■ Avg State avg: 3h 31m per day · National avg: 3h 26m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 8m per day | ▲ 60% State avg: 5m per day · National avg: 4m per day |
|
Weekend RN
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 40m per day | ▲ 25% State avg: 32m per day · National avg: 28m per day |
Westminster Towers offers a variety of apartment residences, ranging from studios to two-bedrooms with floor-to-ceiling windows and fantastic views.
Higher than the Florida average: 84.3%Westminster Towers is legally operated by Presbyterian Retirement Communities, Inc., and administrated by Ricardo Diaz.
Key information about the people who lead and staff this community.
In Florida, the Agency for Health Care Administration (AHCA) is the primary authority that conducts unannounced inspections and completes official health quality reports for all healthcare facilities.
Formal stipulations and orders filed by Florida regulators against this facility, including fines and total monetary penalties.
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Florida state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Citations
| This Facility | FL Average | vs. FL Avg |
|---|---|---|---|
|
Total citations
Formal regulatory issues recorded by inspectors across all inspection types.
| 43 | 33 | This facility has 30% more total citations than a typical Florida nursing home (43 vs. FL avg 33).↑ 30% worse |
|
Citations per year
Average citations per year since 2012.
| 3.1 | 2.4 | This facility has 29% more citations per year than a typical Florida nursing home (3.1 vs. FL avg 2.4).↑ 29% worse |
|
Citations per inspection
Average citations per inspection.
| 1.9 | 1.3 | This facility has 46% more citations per inspection than a typical Florida nursing home (1.9 vs. FL avg 1.3).↑ 46% worse |
Inspections
| This Facility | FL Average | vs. FL Avg |
|---|---|---|---|
|
Total inspections
Combined count of all routine and focused inspections. Excludes complaint investigations.
| 23 | 26 | This facility has 12% fewer total inspections than a typical Florida nursing home (23 vs. FL avg 26).↓ 12% better |
|
Inspections with citations
Inspections that resulted in at least one regulatory citation.
| 16 | 16 | This facility has inspections with citations in line with the Florida average (16 vs. FL avg 16).— At avg |
|
Inspection citation rate
Percentage of inspections that resulted in at least one citation.
| 70% | 62% | This facility has 8 percentage points higher inspection citation rate than a typical Florida nursing home (70% vs. FL avg 62%).↑ 8% worse |
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
WESTMINSTER TOWERS, inspected on 2024-08-20, reported no deficiencies in its latest assessment. Over a period of 12 years, from July 18, 2012 to August 20, 2024, the facility underwent 20 inspections, with all but one citing deficiencies. A total of 39 line-item deficiencies were identified across various inspection types, including standard, monitor, complaint, unknown, and expansion visits. Common themes emerged in areas such as records and documentation, resident care and rights, dietary and food service, and emergency planning. The facility has demonstrated improvement, with all cited deficiencies corrected, resulting in the current status of no deficiencies.
Read the full inspection reports for this facility, including detailed findings and corrective actions.
Show Inspection ReportsFlorida average 4.3
Last Health inspection on Mar 2025
Florida average 19.7
Florida average 4.48
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
15 of 22 citations resulted from standard inspections; and 7 of 22 resulted from complaint investigations.
25% worse than Florida averageFlorida average: 0.8
100% better than Florida averageFlorida average: 0.4
Corrected
Corrected
Corrected
Corrected
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
0% compared with Florida average
0% compared with Florida average
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Manages medical care and health needs.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.6 hoursNo contractors work on this role.
Assists with medical care and medications.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.3 hoursThis role is partially covered by contractors.
Helps with daily care and mobility.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8 hoursNo contractors work on this role.
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Total hours from contractors
400 contractor hours this quarter
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
| Certified Nursing Assistant | 52 | 0 | 52 | 21,051 | 92 | 100% | 8 |
| Registered Nurse | 19 | 0 | 19 | 5,777 | 92 | 100% | 8.6 |
| Licensed Practical Nurse | 13 | 8 | 21 | 4,103 | 92 | 100% | 8.3 |
| Clinical Nurse Specialist | 7 | 0 | 7 | 1,646 | 72 | 78% | 8.4 |
| Speech Language Pathologist | 7 | 0 | 7 | 1,375 | 91 | 99% | 5.9 |
| Respiratory Therapy Technician | 7 | 0 | 7 | 1,360 | 72 | 78% | 5.9 |
| Physical Therapy Aide | 7 | 0 | 7 | 1,153 | 89 | 97% | 6.5 |
| Other Dietary Services Staff | 2 | 0 | 2 | 921 | 90 | 98% | 7.5 |
| Mental Health Service Worker | 2 | 0 | 2 | 868 | 66 | 72% | 8 |
| Qualified Social Worker | 2 | 0 | 2 | 726 | 69 | 75% | 5.7 |
| Physical Therapy Assistant | 2 | 0 | 2 | 662 | 87 | 95% | 5.8 |
| Nurse Practitioner | 1 | 0 | 1 | 496 | 62 | 67% | 8 |
| Administrator | 1 | 0 | 1 | 448 | 56 | 61% | 8 |
| Dietitian | 1 | 0 | 1 | 440 | 55 | 60% | 8 |
| Occupational Therapy Aide | 0 | 1 | 1 | 201 | 61 | 66% | 3.3 |
| Medical Director | 0 | 1 | 1 | 112 | 26 | 28% | 4.3 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 18 | 3 | 3% | 5.8 |
Includes penalties issued in 2025
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
69% lower than Florida averageFlorida average: $72K
24% fewer fines than Florida averageFlorida average: 2.6
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
100% fewer payment denials than Florida averageFlorida average: 0.1
Penalties are imposed by CMS for violations of federal nursing home regulations.
2 penalties in the past 3 years
Multiple penalties were reported in the last 3 years.
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Mar 4, 2025
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Mar 4, 2025Last updated: Jan 2026
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
5.1
31% better than Florida averageFlorida average: 7.4
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
6.2
50% better than Florida averageFlorida average: 12.4
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Percent of long-stay residents whose need for help with daily activities has increased
4.0%
62% better than Florida averageFlorida average: 10.5%
Percent of long-stay residents whose ability to move independently worsened
12.0%
8% better than Florida averageFlorida average: 12.9%
Percent of low risk long-stay residents who lose control of their bowels or bladder
2.7%
80% better than Florida averageFlorida average: 13.5%
Percent of long-stay residents experiencing one or more falls with major injury
1.2%
57% better than Florida averageFlorida average: 2.6%
Percent of long-stay high risk residents with pressure ulcers
4.0%
26% better than Florida averageFlorida average: 5.4%
Percent of long-stay residents with a urinary tract infection
0.0%
100% better than Florida averageFlorida average: 0.9%
Percent of long-stay residents who lose too much weight
4.5%
26% better than Florida averageFlorida average: 6.0%
Percent of long-stay residents who have depressive symptoms
1.7%
49% better than Florida averageFlorida average: 3.3%
Percent of long-stay residents who received an antipsychotic medication
3.5%
57% better than Florida averageFlorida average: 8.0%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
In line with Florida averageFlorida average: 97.7%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
In line with Florida averageFlorida average: 99.2%
Number of hospitalizations per 1,000 long-stay resident days.
2.36
12% worse than Florida averageFlorida average: 2.10
Number of outpatient emergency department visits per 1,000 long-stay resident days.
0.85
28% better than Florida averageFlorida average: 1.18
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
94.1%
In line with Florida averageFlorida average: 94.0%
Percent of short-stay residents who newly received an antipsychotic medication
0.4%
75% better than Florida averageFlorida average: 1.5%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
98.6%
In line with Florida averageFlorida average: 94.7%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
21.4%
18% better than Florida averageFlorida average: 26.2%
Percentage of short-stay residents who had an outpatient emergency department visit.
6.8%
27% better than Florida averageFlorida average: 9.3%
Percentage of SNF residents who experience falls with major injury during their stay.
0.0%
100% better than Florida averageFlorida average: 0.8%
Percentage of residents at or above expected ability to care for themselves at discharge.
59.1%
10% better than Florida averageFlorida average: 53.7%
Rate of successful return to home or community from a skilled nursing facility.
66.6%
32% better than Florida averageFlorida average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
35% of new residents, usually for short-term rehab.
57% of new residents, often for short stays.
8% of new residents, often for long-term daily care.
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
90Residents meet regularly to discuss policies, care quality, and activities
Part of a Continuing Care Retirement Community offering multiple care levels
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Historical financial and operational data for Westminster Towers based on CMS SNF Cost Reports.
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #36 / 256Payroll — State benchmarkedThis home is ranked 36th out of 256 homes in Florida. Shows total annual staff payroll benchmarked to the Florida average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Housing Options: 1 Bed / 2 Bed
Building Type: High-rise
Dining Services
Transportation Services
Housekeeping Services
Social and Recreational Activities
Exercise Programs
This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.
0.4 miles from city center
Estimated distance in miles from Orlando's city center to Westminster Towers's address, calculated via Google Maps.
— 0.62 miles to nearest hospital (Orlando Health Winnie Palmer Hospital for Women & Babies)
Add your location
Westminster Towers is located in Orlando, Florida.
Here are the financial assistance programs available to residents in Florida.
The information below is reported by the Florida Agency for Health Care Administration (AHCA).
| Westminster Towers |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support. | Orlando (Southeast Orlando) | 60 | 88.6% | +5% | 3.78 | +18% | -6% | $22.1k | 22 | 3.7 | 1 | 94 | 65 | Westminster Services Inc | $31.8M | $13.3M | 41.8% | 105757 | ||||
| The Rose Garden of Orlando |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Orlando (South Division) | 120 | 90.9% | +8% | 3.86 | -20% | -4% | $117.4k | 34 | 5.7 | 2 | 108 | 32 | - | $11.8M | $2.9M | 24.6% | 105471 |
Westminster Towers is in the Southeast Orlando neighborhood of Orlando.
The team at Westminster Towers speaks English and Spanish.
The legal owner and operator of Westminster Towers is Presbyterian Retirement Communities, Inc..
Westminster Towers has a walk score of 65. Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
According to FL state health department records, Westminster Towers's license number is 5991.
According to FL state health department records, Westminster Towers's license expires on January 21, 2026.
Westminster Towers's occupancy is 89%.
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