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Senior Living in Muncie

CMS overall rating Info The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.

Westminster Village Muncie

Senior Living in Muncie

CMS overall rating Info The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.

Westminster Village Muncie

5801 W Bethel Ave, Muncie, IN 47304 View map
Overview of Westminster Village Muncie

Live independently in retirement at Westminster Village Muncie, an outstanding community in Muncie, IN, offering independent living. The community features thoughtfully furnished and spacious floor plans, striving to meet older adults’ preferences. Housekeeping and linen services are also taken care of, so residents have more time to do the things they love.

Residents gain convenient access to their necessities and leisure with its proximity to distinct local shops and recreation sites. With kitchenette apartments and flexible meal plans, residents can prepare meals on their terms or enjoy a hassle-free dining with friends. The community’s extensive amenities and comprehensive services make it a great option for those aiming to downsize in their golden years.

Managed by Mary Jo Crutcher

President

Mary Jo Crutcher is the President of Westminster Village Muncie, bringing extensive experience in long-term care administration. She joined the community in 1999 and has served in leadership roles including Assistant Health Facility Administrator and Vice President. A licensed Health Facility Administrator and CNA, Mary Jo’s expertise in administration and consulting supports the overall operation of Westminster Village.

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Overall rating Info The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
5/5
Indiana average: 3.0/5
Health Inspection Info Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
4/5
Indiana average: 2.7/5
Staffing Info Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
5/5
Indiana average: 2.6/5
Quality Measures Info Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
3/5
Indiana average: 4.1/5

Nursing care per resident

Info This shows how many total hours of nursing staff time are available per resident each day. Higher numbers usually mean more staff support.
4h 43m per day

This home provides 33% more nursing time per resident than the Indiana average.

Indiana average: 3h 32m per day

Capacity and availability

High-capacity home

May provide extensive amenities, services and programs.

Total beds 303

This home usually has availability

Lower occupancy suggests more openings may be available.

Lower demand than the Indiana average
Occupancy rate 83.8%
Residents per day 254
Occupancy rate
83.8%
Residents per day
254

Who this home usually serves

TYPE OF STAY

Mostly short-term rehab stays

Most residents typically stay for a few weeks or months before returning home or moving on.

Might be optimal for
Short stays Recovery Medicare-covered care

Breakdown by payment type

Medicare

73% of new residents, usually for short-term rehab.

Typical stay 27 days

Private pay

24% of new residents, often for short stays.

Typical stay 3 years

Medicaid

3% of new residents, often for long-term daily care.

Typical stay 5 - 6 months

Finances and operations

Voluntary non-profit community
Home revenue
$16.1M
Operating deficit
-$1.6M
Voluntary non-profit community
Home revenue
$16,096,831.00
Operating deficit
$-1,591,396.00
Payroll costs Info The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$9.0M
55.7% of revenue
Other operating costs Info All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$8.7M
Total costs $17.7M
Bed community size
303-bed community
A large-scale community that may provide a wide range of amenities, services, and structured programs.
Years in operation
45 years in operation
A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.
Walk Score
Walk Score: 6 / 100
Car-dependent. Most errands require a car, with limited nearby walkable options.
BBB Rating
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work

About this community

Occupancy

Occupancy rate
84%
23% higher than Indiana average

Indiana average: 68%

Occupied beds
254 / 303
Average residents 70 per day

License Details

Facility TypeMixed Facility (nursing + Residential Care)
StatusActive
IssuanceJanuary 6, 2025
ExpirationMay 31, 2026

Additional Licensing Details

License Number25-000086-1
CMS Certification Number155170

Ownership & Operating Entity

Westminster Village Muncie is legally operated by Westminster Village Muncie Inc, and administrated by Mary Crutcher.

Profit StatusNON-PROFIT

Type Of Units

SNF/NF (Combined)
76 units
Residential
227 units
Total beds
303 units

Safety & Compliance

Safety FeaturesSafety & Emergency Preparation programs available.

Staffing

Key information about the people who lead and staff this community.

Leadership

Medical DirectorJeffrey Hiltz
Director of NursingSTEFANIE CUMMINS
ContactMr. Dale Lindley, HFA, CPA

Therapy & Rehabilitation

1 service
Rehabilitation Services

Staffing & Medical

2 services
Nursing Services
Skilled Nursing

Contact Information

Fax(765) 284-0336

Amenities & Lifestyle

10 amenities
Activities
Body Fitness Classes
Educational & Social Programs
Quality Entertainment
On-Site Bank
Library
Door-To-Door Local Transportation
Assorted Games
Holiday Parties
Bible Study
ActivitiesEvents & Activities available.
Specific ProgramsResidential Retirement Apartments, Assisted Living, Health Center For Long Term Care, CooperVista Rehabilitation, Dining Services, Events & Activities, Wellness Programs
Religious ServicesBible study available.

Pricing & Financial Information

Starting Price$2,688
Starting Price$2,952

Dining & Nutrition

Food DescriptionEnjoy three meals a day in one of our dining rooms.
Meals IncludedYes

What does this home offer?

Room sizes icon
Room sizes icon

Room Sizes: 1,300 sq. ft

Housing options icon
Housing options icon

Housing Options: Studio / 1 Bed / 2 Bed

Building type icon
Building type icon

Building Type: 2-story

Dining services icon
Dining services icon

Dining Services

Social and recreational activities icon
Social and recreational activities icon

Social and Recreational Activities

Wellness Programs icon

Wellness Programs

Types of Care at Westminster Village Muncie

Independent Living
Contact Westminster Village Muncie

Inspection History

In Indiana, the Department of Health, Division of Long Term Care is the primary regulatory body that performs onsite inspections and quality of care reviews for all licensed facilities.

Inspection Overview

15 total visits · Indiana avg: 19

Ranked 142nd of 388 in Indiana

7 Inspections Indiana avg: 13 46% below Indiana avg
7 Complaint Visits Indiana avg: 8 13% below Indiana avg Ranked 181st of 367 1 formal complaint filed · avg: 5 Formal complaints can result in multiple visits
5 Visits with Citations Indiana avg: 7 29% below Indiana avg
15 Citations Total Indiana avg: 34 56% below Indiana avg Ranked 103rd of 385
10 Visits without Citations Indiana avg: 12 17% below Indiana avg

1 complaint

Formal expressions of dissatisfaction or concern made by residents, or their families regarding various aspects of the care, services, and environment provided.

Indiana average: 5 complaints

Latest inspection

Date December 17, 2024
Complaint Investigation

15 total citations

Citations indicate regulatory violations. A higher number implies the facility had several areas requiring improvement.

Indiana average: 34 citations

15 deficiencies

Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.

Indiana average: 36 deficiencies

Inspection Report Summary for Westminster Village Muncie

The most recent inspection on December 17, 2024, was a complaint investigation that found no deficiencies related to the allegations. Prior inspections showed a mixed pattern, with several citations related mainly to Life Safety Code issues such as obstructed egress routes, door functionality, and oxygen storage ventilation, as well as deficiencies in medication storage, vaccination protocols, and staff certification. Complaint investigations were mostly unsubstantiated, except for one in March 2024 where the facility was cited for inadequate staff training on elopement policy after a resident was unsupervised outdoors briefly. No fines, immediate jeopardy findings, or license actions were listed in the available reports. The facility’s recent inspections indicate some improvement in Life Safety compliance, though medication management and staff training issues have appeared intermittently.

Health Inspection History

Inspections
Total health inspections 4

Indiana average 6


Last Health inspection on Jun 2025

Total health citations 12

Indiana average 25

Citations per inspection
3

Indiana average 4.12


Health citations are formal notices following inspections when they fail to comply with safety and care standards.

11 of 12 citations resulted from standard inspections; and 1 of 12 resulted from complaint investigations.

Breakdown of citation severity (last 3 years)
Critical Health citations More info 0
100% better than Indiana average

Indiana average: 0.2


Serious Health citations More info 0
100% better than Indiana average

Indiana average: 0.6

0 critical citations More info Indiana average: 0.2

0 serious citations More info Indiana average: 0.6

11 moderate citations More info Indiana average: 23.8

1 minor citation More info Indiana average: 0.4
Citations history (last 3 years)
Infection Control moderate citation Info Issues related to preventing and controlling infections, including hygiene practices and safety protocols. Jun 18, 2025
Corrected

Nursing Services moderate citation Info Issues related to the availability and quality of nursing staff and the care they provide. Jun 18, 2025
Corrected

Pharmacy moderate citation Info Issues related to medication management, including how drugs are stored, administered, and monitored. Jun 18, 2025
Corrected

Resident Rights moderate citation Info Issues related to resident's rights, including dignity, privacy, and the ability to make decisions about their care. Jun 18, 2025
Corrected

Compare Senior Living around Muncie The information below is reported by the Indiana Department of Health, Division of Long Term Care.

Filter by care type
Westminster Village Muncie
NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

IL

Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.

Muncie
303
No
6
Studio / 1 Bed / 2 Bed
45
83.8%
A+
Mary Crutcher
Westminster Village Muncie Inc
Stefanie Cummins
1
15
Morrison Woods Patio Homes
NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

IL

Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.

MC

Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.

Muncie
152
No
34
Studio / 1 Bed / 2 Bed
1
76.3%
-
Amanda Crabill
Hancock Regional Hospital
Lynne Butts
5
21
The Lofts at Roberts
IL

Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.

Muncie (Downtown)
-
Yes
62
Studio / 1 Bed / 2 Bed
-
-
-
-
-
-
0
0

Living Spaces & Floor Plans

Floor Plans
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Places of interest near Westminster Village Muncie

Address 5.1 miles from city center

Address 5801 W Bethel Ave, Muncie, IN 47304

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Staffing Data (Q2 2025)

This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.

Total staff 123
Employees 105
Contractors 18
Staff to resident ratio 2.16:1
2157795% better than Indiana average

Indiana average ratio: 0.00:1

Avg staff/day 39
Average shift 7.6 hours
0% compared with Indiana average

Indiana average: 7.7 hours

Total staff hours (quarter) 26,820
Nursing staff breakdown
Registered Nurse

Manages medical care and health needs.

Total count 14
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 8.8 hours

No contractors work on this role.

Licensed Practical Nurse

Assists with medical care and medications.

Total count 18
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 8.7 hours

No contractors work on this role.

Certified Nursing Assistant

Helps with daily care and mobility.

Total count 41
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 7.5 hours

No contractors work on this role.

Contractor staffing

Total hours from contractors

7%

1,878 contractor hours this quarter

Speech Language Pathologist: 4 Physical Therapy Aide: 3 Physical Therapy Assistant: 3 Qualified Social Worker: 2 Respiratory Therapy Technician: 2 Occupational Therapy Aide: 1 Medical Director: 1 Occupational Therapy Assistant: 1 Diagnostic X-ray Services Staff: 1
Staff by category
Certified Nursing Assistant410418,56691100%7.5
Licensed Practical Nurse180185,16891100%8.7
Registered Nurse140144,4249099%8.8
Medication Aide/Technician260263,82091100%7.9
Other Dietary Services Staff3031,4856571%8.1
Administrator2021,0246571%8
Speech Language Pathologist0445646673%5.1
Nurse Practitioner1014545864%7.8
Qualified Social Worker0224166673%6.3
Physical Therapy Aide0334136470%5.4
Respiratory Therapy Technician0221996571%3
Physical Therapy Assistant0331725965%2.9
Occupational Therapy Aide011491314%3.8
Medical Director011302224%1.4
Occupational Therapy Assistant011242932%0.8
Diagnostic X-ray Services Staff0111133%3.5
41 Certified Nursing Assistant
% of Days 100%
18 Licensed Practical Nurse
% of Days 100%
14 Registered Nurse
% of Days 99%
26 Medication Aide/Technician
% of Days 100%
3 Other Dietary Services Staff
% of Days 71%
2 Administrator
% of Days 71%
4 Speech Language Pathologist
% of Days 73%
1 Nurse Practitioner
% of Days 64%
2 Qualified Social Worker
% of Days 73%
3 Physical Therapy Aide
% of Days 70%
2 Respiratory Therapy Technician
% of Days 71%
3 Physical Therapy Assistant
% of Days 65%
1 Occupational Therapy Aide
% of Days 14%
1 Medical Director
% of Days 24%
1 Occupational Therapy Assistant
% of Days 32%
1 Diagnostic X-ray Services Staff
% of Days 3%

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Total census
57 residents
Residents by payment source
Medicare
19 residents (33.3%)
Medicaid
5 residents (8.8%)
Private pay or other
33 residents (57.9%)
Programs & Services
Residents' Group

Residents meet regularly to discuss policies, care quality, and activities

Nurse Aide Training

State-approved Nurse Aide Training and Competency Evaluation Program on-site

CCRC

Part of a Continuing Care Retirement Community offering multiple care levels

Active Resident Council

Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.

Quality of care over time

These measures show how residents usually do over time at this home, based on health outcomes and preventive care.

High-risk clinical events score Info A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline. 18.7
133% worse than Indiana average

Indiana average: 8.0

Functional decline score Info A composite score based on activities of daily living decline, walking ability decline, and incontinence. 33.9
99% worse than Indiana average

Indiana average: 17.1

Long-stay resident measures
Need for Help with Daily Activities Increased Info Percent of long-stay residents whose need for help with daily activities has increased 31.3%
160% worse than Indiana average

Indiana average: 12.0%

Walking Ability Worsened Info Percent of long-stay residents whose ability to move independently worsened 33.0%
130% worse than Indiana average

Indiana average: 14.4%

Low Risk Residents with Bowel/Bladder Incontinence Info Percent of low risk long-stay residents who lose control of their bowels or bladder 37.3%
52% worse than Indiana average

Indiana average: 24.6%

Falls with Major Injury Info Percent of long-stay residents experiencing one or more falls with major injury 14.2%
268% worse than Indiana average

Indiana average: 3.9%

High Risk Residents with Pressure Ulcers Info Percent of long-stay high risk residents with pressure ulcers 5.2%
20% worse than Indiana average

Indiana average: 4.4%

Urinary Tract Infection Info Percent of long-stay residents with a urinary tract infection 1.3%
In line with Indiana average

Indiana average: 1.2%

Lost Too Much Weight Info Percent of long-stay residents who lose too much weight 9.5%
68% worse than Indiana average

Indiana average: 5.7%

Depressive Symptoms Info Percent of long-stay residents who have depressive symptoms 6.8%
72% better than Indiana average

Indiana average: 24.1%

Antipsychotic Use Info Percent of long-stay residents who received an antipsychotic medication 5.9%
52% better than Indiana average

Indiana average: 12.4%

Pneumococcal Vaccine Info Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine 97.6%
In line with Indiana average

Indiana average: 93.7%

Influenza Vaccine Info Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine 93.2%
In line with Indiana average

Indiana average: 95.4%

Short-stay resident measures
Pneumococcal Vaccine Info Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine 88.8%
9% better than Indiana average

Indiana average: 81.7%

Antipsychotic medication increase Info Percent of short-stay residents who newly received an antipsychotic medication 1.2%
10% better than Indiana average

Indiana average: 1.4%

Influenza Vaccine Info Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine 76.2%
In line with Indiana average

Indiana average: 79.0%

Guides for Better Senior Living

Care Cost Calculator: See Prices in Your Area

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Financial Aid for Indiana Seniors

Get financial aid guidance

Aged and Disabled Waiver

Indiana Medicaid A&D Waiver

Age 65+ or disabled, Indiana resident, Medicaid-eligible, nursing home-level care need.

~$2,829/month (300% FBR, individual).

$2,000 (individual), $3,000 (couple).

Requires level-of-care determination.

CHOICE Program

Indiana CHOICE

Age 60+, Indiana resident, at risk of nursing home.

~$2,000/month (varies).

$10,000 (individual).

Limited funding; regional variation.

Residential Care Assistance Program (RCAP)

Indiana Residential Care Assistance Program

Age 65+, or blind, or disabled, Indiana resident, in approved facility, low-income or SSI recipient.

~$1,004/month (including SSI).

$2,000 (individual), $3,000 (couple).

~50 facilities statewide; per diem rate set by FSSA.

Medicare Savings Program (MSP)

Indiana Medicare Savings Program

Age 65+ or disabled, Indiana resident, Medicare Part A/B.

~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.

$9,430 (individual), $14,130 (couple).

Three tiers; no waitlist.

National Family Caregiver Support Program (NFCSP) Respite

Indiana NFCSP Respite Care

Caregivers of 60+ needing care or 55+ caregivers of others; Indiana resident; functional needs (2+ ADLs).

Prioritizes ~$24,980/year (individual); no strict cap.

Not assessed; need-based.

16 AAAs; prioritizes low-income, rural caregivers.

Senior Community Service Employment Program (SCSEP)

Indiana SCSEP

Age 55+, unemployed, low-income, Indiana resident.

~$1,983/month (125% FPL).

Not specified; income-focused.

Priority for veterans, rural residents.

VA Aid and Attendance (A&A) and Housebound Benefits

Indiana VA Aid and Attendance/Housebound

Age 65+ or disabled veteran/spouse, Indiana resident, wartime service, need for ADL help (A&A) or homebound.

Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.

~$155,356 (net worth limit).

High veteran demand statewide.

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