Westminster Village Muncie

Westminster Village Muncie

5801 W Bethel Ave, Muncie, IN 47304 View Map

Westminster Village Muncie is a Senior Living Home in Indiana

Westminster Village Muncie is a Senior Living Home in Indiana

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Overview of Westminster Village Muncie

Live independently in retirement at Westminster Village Muncie, an outstanding community in Muncie, IN, offering independent living. The community features thoughtfully furnished and spacious floor plans, striving to meet older adults’ preferences. Housekeeping and linen services are also taken care of, so residents have more time to do the things they love.

Residents gain convenient access to their necessities and leisure with its proximity to distinct local shops and recreation sites. With kitchenette apartments and flexible meal plans, residents can prepare meals on their terms or enjoy a hassle-free dining with friends. The community’s extensive amenities and comprehensive services make it a great option for those aiming to downsize in their golden years.

(317)-671-7965

Managed by Mary Jo Crutcher

President

Mary Jo Crutcher is the President of Westminster Village Muncie, bringing extensive experience in long-term care administration. She joined the community in 1999 and has served in leadership roles including Assistant Health Facility Administrator and Vice President. A licensed Health Facility Administrator and CNA, Mary Jo’s expertise in administration and consulting supports the overall operation of Westminster Village.

Home Information WESTMINSTER VILLAGE MUNCIE INC
  • The facility operates with a larger bed count than most state competitors, supporting broader intake. Resident stays are comparable to other state facilities, implying stable turnover.

  • Home revenue ranks in the upper tier statewide, reflecting strong billing volume. Payroll spending sits in the top tier, showing a strong investment in staffing resources. Total income exceeds the majority of state facilities, highlighting strong profitability.

  • Medicare nights lag behind other facilities, revealing limited Medicare demand. Medicaid nights sit above most state facilities, underscoring deep Title XIX coverage. Private pay nights lead the state, showing strong demand from market-rate residents.

Occupancy
Beds
303
Total Bed Days Available
110595
Avg. Length of Stay
118 days
Avg. Residents per Day
55
Finance
Home Revenue
$13,291,286.00
Payroll Costs
$8,232,303.00
Profit
$1,323,478.00
Total Home Costs
$16,115,053.00
Payroll % of Revenue Info Percentage of home revenue spent on payroll costs.
61.9%
House Specifics:
CCN
155170
Owner Name
CRUTCHER, MARY
Rural vs. Urban
Urban
County
Delaware
Type of Control
Governmental — City
Operations
Total Admissions
178
Total Discharges
179
% Medicaid Admissions
1%
% Medicare Admissions
83%
% Private Pay Admissions
16%
% Medicare Discharges
72%
% Private Pay Discharges
28%
Quality Ratings
Overall Rating Info CMS 5-star rating based on health inspections, staffing, and quality measures.
5 / 5
Health Inspection Rating Info Rating based on deficiencies found during state health inspections.
4 / 5
Staffing Rating Info Rating based on nurse staffing hours per resident per day.
5 / 5
QM Rating Info Quality Measures rating based on clinical outcomes for residents.
3 / 5
Nurse Hours / Resident / Day Info Total nurse staffing hours per resident per day.
4.72 hrs
Medicaid, Medicare & Private
Medicare Nights Info Number of resident nights paid by Medicare for short-term or rehab care.
291
Medicaid Nights Info Resident nights covered by Medicaid for long-term care or support services.
5672
Free Market Nights Info Nights paid privately by residents or families, without Medicare/Medicaid coverage.
62649
Bed community size
303-bed community
A large-scale community that may provide a wide range of amenities, services, and structured programs.
Years in operation
18+ years in operation
A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.
Walk Score
Walk Score: 6 / 100
Car-dependent. Most errands require a car, with limited nearby walkable options.
BBB Rating
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work

About this community

Occupancy Rate
70%
Occupied Beds
213 of 303
Percentage of available beds currently in use by residents.

Indiana average: 68%

License Status
Active
Facility Type
MIXED FACILITY (NURSING + RESIDENTIAL CARE)
License Date
January 6, 2025
License Expiration
May 31, 2026

Additional licensing details

License number: 25-000086-1
CMS Certification Number: 155170

Ownership & operating entity

Westminster Village Muncie is legally operated by WESTMINSTER VILLAGE MUNCIE INC, and administrated by MARY CRUTCHER.

Director of nursing: STEFANIE CUMMINS
Medical director: Jeffrey Hiltz
Profit status: NON-PROFIT

Type Of Units

SNF/NF (Combined)
76 units
Residential
227 units
Total beds
303 units

Staffing

Key information about the people who lead and staff this community.

Leadership

Medical Director: Jeffrey Hiltz
Director of Nursing: STEFANIE CUMMINS
Contact: Mr. Dale Lindley, HFA, CPA

Contact Information

Fax: (765) 284-0336

What does this home offer?

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Room Sizes: 1,300 sq. ft

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Housing Options: Studio / 1 Bed / 2 Bed

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Building Type: 2-story

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Dining Services

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Social and Recreational Activities

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Wellness Programs

Types of Care at Westminster Village Muncie

Independent Living
Contact Westminster Village Muncie

Inspection History

In Indiana, the Department of Health, Division of Long Term Care is the primary regulatory body that performs onsite inspections and quality of care reviews for all licensed facilities.

8 visits/inspections

7 visits/inspections triggered by complaints

Results

4 with citations

4 without citations

Indiana average: 11 complaint visits

1 complaint

Formal expressions of dissatisfaction or concern made by residents, or their families regarding various aspects of the care, services, and environment provided.

Indiana average: 4 complaints

14 citations

Citations indicate regulatory violations. A higher number implies the facility had several areas requiring improvement.

Indiana average: 19 citations

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Places of interest near Westminster Village Muncie

Address 5.1 miles from city center

Address 5801 W Bethel Ave, Muncie, IN 47304

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Comparison Chart

The information below is reported by the Indiana Department of Health, Division of Long Term Care.
Compare Senior Living around Muncie
Westminster Village Muncie
IL

For self-sufficient seniors seeking community and minimal assistance.

Muncie
76
No
A+
6
CRUTCHER, MARY
70.3%
$13,291,286.00
$8,232,303.00
61.9%
55.30
5/5
4.7238
4/5
5/5
3/5
Studio / 1 Bed / 2 Bed
The Lofts at Roberts
IL

For self-sufficient seniors seeking community and minimal assistance.

Muncie
-
Yes
-
62
-
-
-
-
-
-
-
-
-
-
-
1 Bed / 2 Bed
Morrison Woods Patio Homes
AL

For seniors needing help with daily tasks but not full-time nursing.

IL

For self-sufficient seniors seeking community and minimal assistance.

MC

Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.

Muncie
68
No
-
34
TRILOGY HEALTHCARE OPERATIONS OF MUNCIE, LLC
77.6%
$15,676,105.00
$5,298,542.00
33.8%
58.20
3/5
3.1412
4/5
1/5
4/5
Studio / 1 Bed / 2 Bed

Staffing Data

Source: CMS Payroll-Based Journal (Q2 2025)

123
Total Staff
105
Employees
18
Contractors
26,820
Total Hours (Quarter)
39
Avg Staff/Day
7.6
Avg Shift (hrs)
Nursing Staff Breakdown
Role Count Avg Shift (hrs) Uses Contractors?
Registered Nurse148.8 No
Licensed Practical Nurse188.7 No
Certified Nursing Assistant417.5 No
Staff by Category
Administration
3 staff
7hs shift avg
Nursing Staff
99 staff
8.1hs shift avg
Physicians & Practitioners
1 staff
7.8hs shift avg
Therapy Services
14 staff
4hs shift avg
Activities & Recreation
0 staff
0hs shift avg
Social Services
2 staff
6.3hs shift avg
Dietary Services
3 staff
8.1hs shift avg
Other Services
1 staff
3.5hs shift avg
Contractor Analysis
7%
of total hours from contractors
1,878 contractor hours this quarter
Speech Language Pathologist: 4 Physical Therapy Aide: 3 Qualified Social Worker: 2 Respiratory Therapy Technician: 2 Physical Therapy Assistant: 3 Occupational Therapy Aide: 1 Medical Director: 1 Occupational Therapy Assistant: 1 Diagnostic X-ray Services Staff: 1
Role Employees Contractors Total Staff Total Hours Days Worked % of Days Avg Shift (hrs)
Certified Nursing Assistant410418,56691100%7.5
Licensed Practical Nurse180185,16891100%8.7
Registered Nurse140144,4249099%8.8
Medication Aide/Technician260263,82091100%7.9
Other Dietary Services Staff3031,4856571%8.1
Administrator2021,0246571%8
Speech Language Pathologist0445646673%5.1
Nurse Practitioner1014545864%7.8
Qualified Social Worker0224166673%6.3
Physical Therapy Aide0334136470%5.4
Respiratory Therapy Technician0221996571%3
Physical Therapy Assistant0331725965%2.9
Occupational Therapy Aide011491314%3.8
Medical Director011302224%1.4
Occupational Therapy Assistant011242932%0.8
Diagnostic X-ray Services Staff0111133%3.5

Health Inspection History

Source: CMS Health Citations (Feb 2023 – Jun 2025)

4
Inspections
12
Total Citations
0
Critical (J-L)
0
Serious (G-I)
3
Citations/Inspection
Jun 2025
Last Inspection
Citation Severity Distribution
Minor (A-C)
1
Moderate (D-F)
11
Serious (G-I)
0
Critical (J-L)
0
What do these levels mean?
Top Deficiency Categories
Resident Rights
3
25% of total
Infection Control
2
17% of total
Quality of Life & Care
2
17% of total
Pharmacy Services
2
17% of total
Citation Sources
Standard Inspections 11
Complaint Investigations 1
State Comparison (IN)
Avg Citations (State)
25
This Facility: 12
Avg Critical (State)
0.2
This Facility: 0
Recent Citations (Last 3 Years)
DateSeverity ?CategoryTagStatus
Jun 18, 2025 D Infection ControlF0880 Corrected
Jun 18, 2025 D Nursing ServicesF0726 Corrected
Jun 18, 2025 D PharmacyF0755 Corrected
Jun 18, 2025 E Resident RightsF0565 Corrected
Jun 18, 2025 C Resident RightsF0574 Corrected
Jun 18, 2025 D Resident RightsF0628 Corrected
May 28, 2024 D Infection ControlF0883 Corrected
May 28, 2024 D PharmacyF0761 Corrected
Mar 06, 2024 D Nursing ServicesF0726 Corrected
Feb 10, 2023 D Quality of CareF0684 Corrected
Feb 10, 2023 E Quality of CareF0689 Corrected
Feb 10, 2023 D Care PlanningF0655 Corrected

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Ownership: Non-Profit Corporation
Resident Census by Payment Source
57 Total Residents
Medicare 19 (33.3%)
Medicaid 5 (8.8%)
Private Pay/Other 33 (57.9%)
Programs & Services
Residents' Group
Nurse Aide Training
CCRC
Family Engagement

Active councils help families stay involved in care decisions and facility operations.

Quality Measures

CMS quality measures assess care quality for long-stay and short-stay residents. Lower percentages generally indicate better outcomes for most measures.

Source: CMS Nursing Home Compare (Data as of Jan 2026)

High-Risk Clinical Events
18.7 Score
133% worse than avg State avg: 8.0

Composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and ADL decline

Functional Decline
33.9 Score
99% worse than avg State avg: 17.1

Composite score based on ADL decline, walking ability decline, and incontinence

Long-Stay Resident Measures

Measures for residents who stay 101 days or more. For most measures, lower percentages indicate better care.

Need for Help with Daily Activities Increased
31.3%
Lost Too Much Weight
9.5%
Urinary Tract Infection
1.3%
Depressive Symptoms
6.8%
Falls with Major Injury
14.2%
Pneumococcal Vaccine
97.6%
Antipsychotic Use
5.9%
Walking Ability Worsened
33.0%
Influenza Vaccine
93.2%
High Risk Residents with Pressure Ulcers
5.2%
Low Risk Long-Stay Residents with Bowel/Bladder Incontinence
37.3%
Short-Stay Resident Measures

Measures for residents who stay 100 days or less (typically rehabilitation patients).

Pneumococcal Vaccine
88.8% 9% better than avg State: 81.7%
Short-Stay Residents Who Received a New Antipsychotic Medication
1.2% 10% better than avg State: 1.4%
Influenza Vaccine
76.2% Near average State: 79.0%
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Guides for Better Senior Living

From costs to care, explore the most important topics to make informed decisions about your future.

Claim What’s Yours: Financial Aid for Indiana Seniors

Program
State Program Name
Eligibility
Benefits
Aged and Disabled Waiver
Indiana Medicaid A&D Waiver
Official government program page
  • General: Age 65+ or disabled, Indiana resident, Medicaid-eligible, nursing home-level care need.
  • Income Limits (2025): ~$2,829/month (300% FBR, individual).
  • Asset Limits: $2,000 (individual), $3,000 (couple).
  • IN Specifics: Requires level-of-care determination.
  • Services: Personal care (5-7 hours/day), respite (240 hours/year), adult day care (~$60/day), home health services.
CHOICE Program
  • General: Age 60+, Indiana resident, at risk of nursing home.
  • Income Limits: ~$2,000/month (varies).
  • Asset Limits: $10,000 (individual).
  • IN Specifics: Limited funding; regional variation.
  • Services: In-home care (3-5 hours/week), respite (up to 10 days/year), transportation (~5 trips/month).
Residential Care Assistance Program (RCAP)
Indiana Residential Care Assistance Program
Official government program page
  • General: Age 65+, or blind, or disabled, Indiana resident, in approved facility, low-income or SSI recipient.
  • Income Limits (2025): ~$1,004/month (including SSI).
  • Asset Limits: $2,000 (individual), $3,000 (couple).
  • IN Specifics: ~50 facilities statewide; per diem rate set by FSSA.
  • Services: Room/board, laundry, minimal care coordination (~$20-$50/day subsidy).
Medicare Savings Program (MSP)
Indiana Medicare Savings Program
Official government program page
  • General: Age 65+ or disabled, Indiana resident, Medicare Part A/B.
  • Income Limits (2025): ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.
  • Asset Limits: $9,430 (individual), $14,130 (couple).
  • IN Specifics: Three tiers; no waitlist.
  • Services: Covers Part B premiums ($174.70/month), deductibles ($240/year), copays (~20%).
National Family Caregiver Support Program (NFCSP) Respite
Indiana NFCSP Respite Care
Official government program page
  • General: Caregivers of 60+ needing care or 55+ caregivers of others; Indiana resident; functional needs (2+ ADLs).
  • Income Limits (2025): Prioritizes ~$24,980/year (individual); no strict cap.
  • Asset Limits: Not assessed; need-based.
  • IN Specifics: 16 AAAs; prioritizes low-income, rural caregivers.
  • Services: Respite (4-6 hours/week or 5 days/year), adult day care ($60/day), caregiver training.
Senior Community Service Employment Program (SCSEP)
  • General: Age 55+, unemployed, low-income, Indiana resident.
  • Income Limits (2025): ~$1,983/month (125% FPL).
  • Asset Limits: Not specified; income-focused.
  • IN Specifics: Priority for veterans, rural residents.
  • Services: Paid training (~20 hours/week at ~$7.25/hour), job placement.
VA Aid and Attendance (A&A) and Housebound Benefits
Indiana VA Aid and Attendance/Housebound
  • General: Age 65+ or disabled veteran/spouse, Indiana resident, wartime service, need for ADL help (A&A) or homebound.
  • Income Limits (2025): Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.
  • Asset Limits: ~$155,356 (net worth limit).
  • IN Specifics: High veteran demand statewide.
  • Services: Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs (e.g., in-home, assisted living).

Claim What’s Yours Financial Aid for Indiana Seniors

Indiana Medicaid A&D Waiver

Aged and Disabled Waiver

Requirements:
  • General:
    Age 65+ or disabled, Indiana resident, Medicaid-eligible, nursing home-level care need.
  • Income Limits (2025):
    ~$2,829/month (300% FBR, individual).
  • Asset Limits:
    $2,000 (individual), $3,000 (couple).
  • IN Specifics:
    Requires level-of-care determination.
Benefits without Contact:
  • Services: Personal care (5-7 hours/day), respite (240 hours/year), adult day care (~$60/day), home health services.
Indiana CHOICE

CHOICE Program

Requirements:
  • General:
    Age 60+, Indiana resident, at risk of nursing home.
  • Income Limits:
    ~$2,000/month (varies).
  • Asset Limits:
    $10,000 (individual).
  • IN Specifics:
    Limited funding; regional variation.
Benefits without Contact:
  • Services: In-home care (3-5 hours/week), respite (up to 10 days/year), transportation (~5 trips/month).
Indiana Residential Care Assistance Program

Residential Care Assistance Program (RCAP)

Requirements:
  • General:
    Age 65+, or blind, or disabled, Indiana resident, in approved facility, low-income or SSI recipient.
  • Income Limits (2025):
    ~$1,004/month (including SSI).
  • Asset Limits:
    $2,000 (individual), $3,000 (couple).
  • IN Specifics:
    ~50 facilities statewide; per diem rate set by FSSA.
Benefits without Contact:
  • Services: Room/board, laundry, minimal care coordination (~$20-$50/day subsidy).
Indiana Medicare Savings Program

Medicare Savings Program (MSP)

Requirements:
  • General:
    Age 65+ or disabled, Indiana resident, Medicare Part A/B.
  • Income Limits (2025):
    ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.
  • Asset Limits:
    $9,430 (individual), $14,130 (couple).
  • IN Specifics:
    Three tiers; no waitlist.
Benefits without Contact:
  • Services: Covers Part B premiums ($174.70/month), deductibles ($240/year), copays (~20%).
Indiana NFCSP Respite Care

National Family Caregiver Support Program (NFCSP) Respite

Requirements:
  • General:
    Caregivers of 60+ needing care or 55+ caregivers of others; Indiana resident; functional needs (2+ ADLs).
  • Income Limits (2025):
    Prioritizes ~$24,980/year (individual); no strict cap.
  • Asset Limits:
    Not assessed; need-based.
  • IN Specifics:
    16 AAAs; prioritizes low-income, rural caregivers.
Benefits without Contact:
  • Services: Respite (4-6 hours/week or 5 days/year), adult day care ($60/day), caregiver training.
Indiana SCSEP

Senior Community Service Employment Program (SCSEP)

Requirements:
  • General:
    Age 55+, unemployed, low-income, Indiana resident.
  • Income Limits (2025):
    ~$1,983/month (125% FPL).
  • Asset Limits:
    Not specified; income-focused.
  • IN Specifics:
    Priority for veterans, rural residents.
Benefits without Contact:
  • Services: Paid training (~20 hours/week at ~$7.25/hour), job placement.
Indiana VA Aid and Attendance/Housebound

VA Aid and Attendance (A&A) and Housebound Benefits

Requirements:
  • General:
    Age 65+ or disabled veteran/spouse, Indiana resident, wartime service, need for ADL help (A&A) or homebound.
  • Income Limits (2025):
    Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.
  • Asset Limits:
    ~$155,356 (net worth limit).
  • IN Specifics:
    High veteran demand statewide.
Benefits without Contact:
  • Services: Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs (e.g., in-home, assisted living).
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