Facility type
Nursing Home
Status
Active
Mix of rehab and long-term care
This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.
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Assisted Living Home
Willow Point Rehabilitation and Nursing Center
Assisted Living Home
Willow Point Rehabilitation and Nursing Center
Willow Point Rehabilitation and Nursing Center has been serving the Vestal, NY community with long-term care, short-term care, and skilled memory care since 1969. The facility provides compassionate care and highly-specialized services, including rehabilitation therapies and skilled nursing. Residents can enjoy a variety of activities and healthy meals.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Nursing care per resident
This shows how many total hours of nursing staff time are available per resident each day. Higher numbers usually mean more staff support.
Capacity and availability
High-capacity home
May provide extensive amenities, services and programs.
Total beds
300
This home usually has availability
Lower occupancy suggests more openings may be available.
Occupancy rate
76.3%
Residents per day (avg)
248
Occupancy rate
76.3%
Residents per day (avg)
248
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Flexible care needs
Breakdown by payment type
Medicare
37% of new residents, usually for short-term rehab.
Typical stay
25 days
Private pay
47% of new residents, often for short stays.
Typical stay
2 months
Medicaid
15% of new residents, often for long-term daily care.
Typical stay
2 years
Finances and operations
Governmental community
Operated by county authorities.
Home revenue
$51.3M
Surplus of revenue
$7.3M
Governmental community
Operated by county authorities.
Home revenue
$51,339,036.00
Surplus of revenue
$7,272,122.00
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$8.5M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$35.5M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$44.0M
300-bed community
A large-scale community that may provide a wide range of amenities, services, and structured programs.
About this community
License details
County:
Broome
Additional licensing details
License number:
0364301N
CMS Certification Number:
335291
Ownership & operating entity
Owner name:
County of Broome (Public)
Care Services
Nursing Services
Rehabilitation Services
Memory Care
Skilled Nursing
Licensed Nurses/CNAs
All Levels of Care
Programs & Activities
Specific Programs
Rehabilitation, Memory Care, Other Services, Amenities, Activities, Dining
Dining & Nutrition
Food Description
Residents enjoy a variety of delicious, healthy meals.
Inspection History
In New York, the Department of Health, Office of Aging and Long Term Care performs unannounced onsite inspections to monitor compliance with state and federal healthcare regulations.
Show Inspection Reports
125 complaints
41.7 complaints per 100 occupied beds
New York average: 49.9 complaints per 100 occupied beds
Formal expressions of dissatisfaction or concern made by residents, or their families regarding various aspects of the care, services, and environment provided.
New York average: 93 complaints
Latest inspection
Date:June 13, 2025
Type:Complaint Investigation
60 total citations
Citations indicate regulatory violations. A higher number implies the facility had several areas requiring improvement.
New York average: 29 citations
59 deficiencies
Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.
5 enforcement actions
Penalties or interventions imposed by state regulators when facilities do not comply with quality, safety or regulatory standards.
March 29, 2024: Stipulation & Order #: NH-25-015
A formal agreement with the state to correct serious or repeated issues.
March 29, 2024: Stipulation & Order #: NH-24-048
A formal agreement with the state to correct serious or repeated issues.
January 27, 2023: Stipulation & Order #: NH-23-101
A formal agreement with the state to correct serious or repeated issues.
June 2, 2020: Stipulation & Order #: NH-21-007
A formal agreement with the state to correct serious or repeated issues.
May 18, 2012: Stipulation & Order #: NH-16-016
A formal agreement with the state to correct serious or repeated issues.
Health Inspection History
Inspections
Total health inspections
3
State average N/A
Last Health inspection on Jun 2025
Total health citations
22
State average N/A
Citations per inspection
7.33
State average N/A
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
18 of 22 citations resulted from standard inspections; and 4 of 22 came from combined inspections (standard and complaint).
Breakdown of citation severity (last 3 years)
Critical Health citations
1
1
In line with State averageState average: N/A
Serious Health citations
1
1
In line with State averageState average: N/A
1 critical citation
1 serious citation
20 moderate citations
0 minor citations
Citations history (last 3 years)
Infection Control moderate citation
Issues related to preventing and controlling infections, including hygiene practices and safety protocols.
Jun 13, 2025
Issues related to preventing and controlling infections, including hygiene practices and safety protocols.
Jun 13, 2025
Corrected
Nutrition moderate citation
Issues related to food quality, meal service, and resident's nutritional needs.
Jun 13, 2025
Issues related to food quality, meal service, and resident's nutritional needs.
Jun 13, 2025
Corrected
Nutrition moderate citation
Issues related to food quality, meal service, and resident's nutritional needs.
Jun 13, 2025
Issues related to food quality, meal service, and resident's nutritional needs.
Jun 13, 2025
Corrected
Quality of Care moderate citation
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Jun 13, 2025
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Jun 13, 2025
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Compare Assisted Living around Usa The information below is reported by the New York State Department of Health.
Willow Point Rehabilitation and Nursing Center
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
Vestal
300
No
-
-
Job Haines Home
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
HC
Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.
HC
Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
Bloomfield
40
No
85
Studio / 1 Bed / Private / Semi-Private Rooms
Village Care Homes Assisted Living – Stephen F Austin
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
Conroe
16
No
27
Private / Semi-Private Suite
Countryside Manor Assisted Living
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
Conroe
12
No
8
-
Anton’s Assisted Living
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
Boerne
10
No
-
-
Places of interest near Willow Point Rehabilitation and Nursing Center
0.0 miles from city center
Vestal, NY 13850
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Staffing Data (Q2 2025)
This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.
Total staff
331
Employees
164
Contractors
167
Staff to resident ratio
1.29:1
0% compared with State averageState average ratio: 0:0
Avg staff/day
146
Average shift
8.1 hours
0% compared with State averageState average: 0 hours
Total staff hours (quarter)
107,967
Nursing staff breakdown
Registered Nurse
Manages medical care and health needs.
Total count
26
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.4 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.4 hoursThis role is partially covered by contractors.
Licensed Practical Nurse
Assists with medical care and medications.
Total count
85
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.7 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.7 hoursThis role is partially covered by contractors.
Certified Nursing Assistant
Helps with daily care and mobility.
Total count
167
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.1 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.1 hoursThis role is partially covered by contractors.
Contractor staffing
Total hours from contractors
48.1%
51,966 contractor hours this quarter
Certified Nursing Assistant: 76
Licensed Practical Nurse: 55
Registered Nurse: 15
Physical Therapy Assistant: 6
Respiratory Therapy Technician: 4
Speech Language Pathologist: 3
Occupational Therapy Assistant: 2
Physical Therapy Aide: 2
Occupational Therapy Aide: 2
Qualified Social Worker: 1
Medical Director: 1
Staff by category
| Certified Nursing Assistant | 91 | 76 | 167 | 54,354 | 91 | 100% | 8.1 |
| Licensed Practical Nurse | 30 | 55 | 85 | 27,220 | 91 | 100% | 8.7 |
| Registered Nurse | 11 | 15 | 26 | 8,284 | 91 | 100% | 8.4 |
| RN Director of Nursing | 8 | 0 | 8 | 2,998 | 67 | 74% | 8 |
| Other Dietary Services Staff | 8 | 0 | 8 | 2,673 | 91 | 100% | 7.4 |
| Mental Health Service Worker | 5 | 0 | 5 | 2,034 | 63 | 69% | 7.9 |
| Clinical Nurse Specialist | 5 | 0 | 5 | 1,870 | 63 | 69% | 8.3 |
| Respiratory Therapy Technician | 0 | 4 | 4 | 1,513 | 90 | 99% | 7.4 |
| Speech Language Pathologist | 0 | 3 | 3 | 1,330 | 65 | 71% | 7.1 |
| Physical Therapy Assistant | 0 | 6 | 6 | 1,322 | 82 | 90% | 6.9 |
| Occupational Therapy Aide | 0 | 2 | 2 | 884 | 64 | 70% | 8 |
| Physical Therapy Aide | 0 | 2 | 2 | 808 | 64 | 70% | 7.3 |
| Administrator | 2 | 0 | 2 | 771 | 62 | 68% | 8 |
| Other Social Services Staff | 2 | 0 | 2 | 727 | 62 | 68% | 7.6 |
| Nurse Practitioner | 2 | 0 | 2 | 504 | 63 | 69% | 8 |
| Qualified Social Worker | 0 | 1 | 1 | 483 | 63 | 69% | 7.7 |
| Occupational Therapy Assistant | 0 | 2 | 2 | 126 | 50 | 55% | 2.5 |
| Medical Director | 0 | 1 | 1 | 66 | 13 | 14% | 5.1 |
167 Certified Nursing Assistant
% of Days
100%
85 Licensed Practical Nurse
% of Days
100%
26 Registered Nurse
% of Days
100%
8 RN Director of Nursing
% of Days
74%
8 Other Dietary Services Staff
% of Days
100%
5 Mental Health Service Worker
% of Days
69%
5 Clinical Nurse Specialist
% of Days
69%
4 Respiratory Therapy Technician
% of Days
99%
3 Speech Language Pathologist
% of Days
71%
6 Physical Therapy Assistant
% of Days
90%
2 Occupational Therapy Aide
% of Days
70%
2 Physical Therapy Aide
% of Days
70%
2 Administrator
% of Days
68%
2 Other Social Services Staff
% of Days
68%
2 Nurse Practitioner
% of Days
69%
1 Qualified Social Worker
% of Days
69%
2 Occupational Therapy Assistant
% of Days
55%
1 Medical Director
% of Days
14%
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total census
256 residents
Residents by payment source
Medicare
19 residents (7.4%)
Medicaid
164 residents (64.1%)
Private pay or other
73 residents (28.5%)
Programs & Services
Residents' Group
Residents meet regularly to discuss policies, care quality, and activities
Family Member Group
Family members meet regularly to discuss policies, care quality, and activities
Active Family Council
Organized group of family members that meets regularly to discuss facility policies, resident care, and activities.
Active Resident Council
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
11.9
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
11.9
21% worse than State averageState average: 9.8
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
25.0
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
25.0
38% worse than State averageState average: 18.1
Long-stay resident measures
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
25.0%
Percent of long-stay residents whose need for help with daily activities has increased
25.0%
52% worse than State averageState average: 16.4%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
22.9%
Percent of long-stay residents whose ability to move independently worsened
22.9%
38% worse than State averageState average: 16.6%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
27.1%
Percent of low risk long-stay residents who lose control of their bowels or bladder
27.1%
27% worse than State averageState average: 21.4%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
5.5%
Percent of long-stay residents experiencing one or more falls with major injury
5.5%
85% worse than State averageState average: 3.0%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
2.2%
Percent of long-stay high risk residents with pressure ulcers
2.2%
70% better than State averageState average: 7.2%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
3.7%
Percent of long-stay residents with a urinary tract infection
3.7%
165% worse than State averageState average: 1.4%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
3.8%
Percent of long-stay residents who lose too much weight
3.8%
38% better than State averageState average: 6.1%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
0.2%
Percent of long-stay residents who have depressive symptoms
0.2%
99% better than State averageState average: 18.1%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
16.6%
Percent of long-stay residents who received an antipsychotic medication
16.6%
32% worse than State averageState average: 12.6%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
99.9%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
99.9%
9% better than State averageState average: 91.4%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
5% better than State averageState average: 95.2%
Short-stay resident measures
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
96.4%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
96.4%
26% better than State averageState average: 76.6%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
1.6%
Percent of short-stay residents who newly received an antipsychotic medication
1.6%
22% worse than State averageState average: 1.3%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
95.5%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
95.5%
21% better than State averageState average: 78.8%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Penalties and fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
Total fines amount
$242K
264% higher than State averageState average: $66K
Number of fines
2
In line with State averageState average: 2.0
Payment Denials
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
100% fewer payment denials than State averageState average: 0.1
Fines amount comparison
Fines amount comparison
This facility
$242K
State average
$66K
Penalty History
Penalties are imposed by CMS for violations of federal nursing home regulations.
Civil Money Penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Mar 29, 2024
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Mar 29, 2024
$166K
Civil Money Penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Jan 27, 2023
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Jan 27, 2023
$76K
Last updated: Jan 2026
Financial Trends
Historical financial and operational data for Willow Point Rehabilitation and Nursing Center based on CMS SNF Cost Reports.
Occupancy Rate
76.3%
↑ 4.3pp vs 2022
Net Income
$7,272,122
↑ ~$11.1M vs 2022
Total Payroll
$27,657,248
↑ ~$7.6M vs 2022
Profit Margin
17.2%
↑ 28.6pp vs 2022
Loading trend charts...
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