Show Inspection Reports
Total health inspections
5
Indiana average 6
Last Health inspection on Jul 2025
Mostly short-term rehab stays
Most residents typically stay for a few weeks or months before returning home or moving on.
Willows of New Castle
Nursing Home
Willows of New Castle
Nursing Home
Willows of New Castle is a healthcare facility dedicated to providing exceptional care and support to residents. The facility offers a range of services including short-term rehab, long-term care, therapies, respite care, memory care, and adult day care. The team is committed to creating a nurturing environment that prioritizes the well-being of each resident.
Quality ratings
Official CMS rating based on health inspections, staffing and quality measures.
Official CMS rating based on deficiencies found during state health inspections.
Official CMS rating based on nurse staffing hours per resident per day.
Official CMS rating based on clinical outcomes for residents.
Nursing care per resident
Average daily nursing hours per resident (adjusted for acuity). Higher values indicate more nursing time per resident.
Capacity and availability
Smaller home
May offer a more intimate, personalized care environment.
Total beds
95
This home usually has availability
Lower occupancy suggests more openings may be available.
Occupancy rate
57.1%
Residents per day (avg)
51
Occupancy rate
57.1%
Residents per day (avg)
51
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Short stays
Recovery
Medicare-covered care
Breakdown by payment type
Medicare
51% of new residents, usually for short-term rehab.
Typical stay
1 - 2 months
Private pay
25% of new residents, often for short stays.
Typical stay
3 - 4 months
Medicaid
24% of new residents, often for long-term daily care.
Typical stay
1 - 2 years
Finances and operations
Governmental home
County
Home revenue
$6.4M
Surplus of revenue
$206.0K
Governmental home
County
Home revenue
$6,373,830.00
Surplus of revenue
$206,040.00
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$3.1M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$3.0M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$6.2M
95-bed community
A larger shared setting that may offer more common spaces and organized community services.
1 year in operation
A newer community that may feature more recent facilities and programs.
About this community
Occupancy Rate
52%
Occupied Beds
49 of 95
Percentage of available beds currently in use by residents.
License Status
ActiveFacility Type
NURSING HOME (Skilled Nursing Facility)
License Date
January 1, 2025
Additional licensing details
License number:
25-000035-1
CMS Certification Number:
155089
Ownership & operating entity
Willows of New Castle is administrated by DEANNA HICKMAN.
Profit status:
OTHER
Staffing
Key information about the people who lead and staff this community.
Leadership
Director of Nursing:
ASHLEY THOMPSON
Care Services
Nursing Services
Rehabilitation Services
Respite Care
Memory Care
Licensed Nurses/CNAs
Short-Term Rehab
Contact Information
Fax:
(765) 529-8816
Programs & Activities
Specific Programs
Short-Term Rehab, Long-Term Care, Therapies, Respite Care, Memory Care, Medical Services, Adult Day Care
Inspection History
In Indiana, the Department of Health, Division of Long Term Care is the primary regulatory body that performs onsite inspections and quality of care reviews for all licensed facilities.
2 complaints
Formal expressions of dissatisfaction or concern made by residents, or their families regarding various aspects of the care, services, and environment provided.
Latest inspection
Date:June 6, 2025
Type:Re Inspection
25 total citations
Citations indicate regulatory violations. A higher number implies the facility had several areas requiring improvement.
58 deficiencies
Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.
Compare Nursing Homes around Indiana
The information below is reported by the Indiana Department of Health, Division of Long Term Care.
Adams Woodcrest
-10%
+7%
+3%
SNF
Nursing Home 24/7 care needed
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
IN 46733
143
No
-
71.4%
$12,192,260.00
$5,615,054.00
46.1%
108.40
3.6901
-
2
-
-10%+7%+3%
Adams Heritage
+29%
+20%
+3%
SNF
Nursing Home 24/7 care needed
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
IN 46773
61
No
-
71.6%
$5,068,983.00
$2,488,962.00
49.1%
39.10
4.1205
-
2
-
+29%+20%+3%
Willows of New Castle
+56%
+22%
-18%
SNF
Nursing Home 24/7 care needed
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
IN 47362
95
No
HENRY COUNTY MEMORIAL HOSPITAL
57.1%
$5,646,635.00
$3,120,561.00
55.3%
51.30
4.2026
-
20
1
+56%+22%-18%
Addison Pointe Health & Rehabilitation Center
-5%
-8%
+33%
SNF
Nursing Home 24/7 care needed
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
IN 46304
100
No
DOBBEN, STEVEN
92.5%
$15,225,564.00
$5,306,023.00
34.8%
92.50
3.1554
1
27
1
-5%-8%+33%
Albany Health Care & Rehabilitation Center
+4%
+2%
+9%
SNF
Nursing Home 24/7 care needed
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
IN 47320
102
No
TROXWELL, MELANIE
75.6%
$12,342,683.00
$4,315,019.00
35%
77.20
3.5110
-
19
1
+4%+2%+9%
Adams Woodcrest
Type of care:
SNF
AL
Community:
IN 46733
Bed Count:
143
Pets Allowed:
No
CCN:
155747
Occupancy:
71.4%
Home Revenue:
$12,192,260.00
Payroll Costs:
$5,615,054.00
Payroll %:
46.1%
Avg Residents/Day:
108.40
Overall Rating:
Adj Nurse Hours:
3.6901
Health Insp Rating:
Staffing Rating:
QM Rating:
Citations:
2
RN share vs State Avg:
-10%
-10%
Staffing vs State Avg:
+7%
+7%
Occupancy vs State Avg:
+3%
+3%
Adams Heritage
Type of care:
SNF
AL
Community:
IN 46773
Bed Count:
61
Pets Allowed:
No
CCN:
155729
Occupancy:
71.6%
Home Revenue:
$5,068,983.00
Payroll Costs:
$2,488,962.00
Payroll %:
49.1%
Avg Residents/Day:
39.10
Overall Rating:
Adj Nurse Hours:
4.1205
Health Insp Rating:
Staffing Rating:
QM Rating:
Citations:
2
RN share vs State Avg:
+29%
+29%
Staffing vs State Avg:
+20%
+20%
Occupancy vs State Avg:
+3%
+3%
Willows of New Castle
Type of care:
SNF
AL
Community:
IN 47362
Bed Count:
95
Pets Allowed:
No
Operator:
HENRY COUNTY MEMORIAL HOSPITAL
CCN:
155089
Occupancy:
57.1%
Home Revenue:
$5,646,635.00
Payroll Costs:
$3,120,561.00
Payroll %:
55.3%
Avg Residents/Day:
51.30
Overall Rating:
Adj Nurse Hours:
4.2026
Health Insp Rating:
Staffing Rating:
QM Rating:
Citations:
20
Severe Citations:
1
RN share vs State Avg:
+56%
+56%
Staffing vs State Avg:
+22%
+22%
Occupancy vs State Avg:
-18%
-18%
Addison Pointe Health & Rehabilitation Center
Type of care:
SNF
AL
Community:
IN 46304
Bed Count:
100
Pets Allowed:
No
Operator:
DOBBEN, STEVEN
CCN:
155805
Occupancy:
92.5%
Home Revenue:
$15,225,564.00
Payroll Costs:
$5,306,023.00
Payroll %:
34.8%
Avg Residents/Day:
92.50
Overall Rating:
Adj Nurse Hours:
3.1554
Health Insp Rating:
Staffing Rating:
QM Rating:
Number of Fines:
1
Citations:
27
Severe Citations:
1
RN share vs State Avg:
-5%
-5%
Staffing vs State Avg:
-8%
-8%
Occupancy vs State Avg:
+33%
+33%
Albany Health Care & Rehabilitation Center
Type of care:
SNF
AL
Community:
IN 47320
Bed Count:
102
Pets Allowed:
No
Operator:
TROXWELL, MELANIE
CCN:
155432
Occupancy:
75.6%
Home Revenue:
$12,342,683.00
Payroll Costs:
$4,315,019.00
Payroll %:
35%
Avg Residents/Day:
77.20
Overall Rating:
Adj Nurse Hours:
3.5110
Health Insp Rating:
Staffing Rating:
QM Rating:
Citations:
19
Severe Citations:
1
RN share vs State Avg:
+4%
+4%
Staffing vs State Avg:
+2%
+2%
Occupancy vs State Avg:
+9%
+9%Places of interest near Willows of New Castle
675.4 miles from city center
NEW CASTLE, IN 47362
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Staffing Data
Source: CMS Payroll-Based Journal (Q2 2025)
149
Total Staff
98
Employees
51
Contractors
24,961
Total Hours (Quarter)
42
Avg Staff/Day
6.5
Avg Shift (hrs)
Nursing Staff Breakdown
| Role ⓘ | Count ⓘ | Avg Shift (hrs) ⓘ | Uses Contractors? ⓘ |
|---|---|---|---|
| Registered Nurse | 22 | 7.2 | Yes |
| Licensed Practical Nurse | 43 | 7.7 | Yes |
| Certified Nursing Assistant | 49 | 6.2 | No |
Staff by Category
Administration ⓘ
2 staff
8hs shift avg
Nursing Staff ⓘ
119 staff
6.8hs shift avg
Physicians & Practitioners ⓘ
6 staff
7.5hs shift avg
Therapy Services ⓘ
15 staff
4.2hs shift avg
Activities & Recreation ⓘ
0 staff
0hs shift avg
Social Services ⓘ
1 staff
2.7hs shift avg
Dietary Services ⓘ
4 staff
6.9hs shift avg
Other Services ⓘ
2 staff
4.9hs shift avg
Contractor Analysis
7.7%
of total hours from contractors
1,926 contractor hours this quarter
Licensed Practical Nurse: 30
Registered Nurse: 15
Nurse Practitioner: 1
Occupational Therapy Aide: 1
Clinical Nurse Specialist: 2
Occupational Therapy Assistant: 1
Dental Services Staff: 1
| Role ⓘ | Employees ⓘ | Contractors ⓘ | Total Staff ⓘ | Total Hours ⓘ | Days Worked ⓘ | % of Days ⓘ | Avg Shift (hrs) ⓘ |
|---|---|---|---|---|---|---|---|
| Certified Nursing Assistant | 49 | 0 | 49 | 10,793 | 91 | 100% | 6.2 |
| Licensed Practical Nurse | 13 | 30 | 43 | 5,536 | 91 | 100% | 7.7 |
| Registered Nurse | 7 | 15 | 22 | 1,618 | 88 | 97% | 7.2 |
| Other Dietary Services Staff | 4 | 0 | 4 | 1,330 | 90 | 99% | 6.9 |
| Medication Aide/Technician | 4 | 0 | 4 | 1,281 | 82 | 90% | 8.2 |
| Clinical Nurse Specialist | 2 | 2 | 4 | 759 | 71 | 78% | 6.6 |
| Nurse Practitioner | 1 | 1 | 2 | 758 | 87 | 96% | 8.7 |
| Administrator | 2 | 0 | 2 | 672 | 64 | 70% | 8 |
| Physical Therapy Aide | 4 | 0 | 4 | 585 | 71 | 78% | 4.6 |
| Speech Language Pathologist | 4 | 0 | 4 | 506 | 68 | 75% | 4.1 |
| Physical Therapy Assistant | 3 | 0 | 3 | 305 | 67 | 74% | 4.1 |
| Mental Health Service Worker | 1 | 0 | 1 | 286 | 60 | 66% | 4.8 |
| Respiratory Therapy Technician | 2 | 0 | 2 | 265 | 61 | 67% | 4.3 |
| Occupational Therapy Aide | 0 | 1 | 1 | 91 | 28 | 31% | 3.2 |
| Qualified Social Worker | 1 | 0 | 1 | 71 | 26 | 29% | 2.7 |
| RN Director of Nursing | 1 | 0 | 1 | 61 | 15 | 16% | 4.1 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 24 | 6 | 7% | 4 |
| Dental Services Staff | 0 | 1 | 1 | 24 | 3 | 3% | 8 |
Health Inspection History
Inspections
Total health citations
20
Citations per inspection
4
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
16 of 20 citations resulted from standard inspections; 3 of 20 resulted from complaint investigations; and 1 of 20 came from combined inspections (standard and complaint).
Breakdown of citation severity (last 3 years)
Critical Health citations
0
0
100% better than Indiana averageIndiana average: 0.2
Serious Health citations
1
1
67% worse than Indiana averageIndiana average: 0.6
0 critical citations
1 serious citation
19 moderate citations
0 minor citations
Citations history (last 3 years)
Quality of Care moderate citation
Jul 28, 2025
Quality of Care moderate citation
Mar 14, 2025
Corrected
Quality of Care moderate citation
Mar 14, 2025
Corrected
Resident Rights moderate citation
Mar 14, 2025
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Ownership: County Government
Part of: Willows Healthcare
Resident Census by Payment Source
52
Total Residents
Medicare
3
(5.8%)
ⓘ
Medicaid
32
(61.5%)
ⓘ
Private Pay/Other
17
(32.7%)
ⓘ
Programs & Services
Residents' Group
ⓘ
Nurse Aide Training
ⓘ
Family Engagement
Active councils help families stay involved in care decisions and facility operations.
Active
Resident Council
ⓘ
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
15.1
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
15.1
89% worse than Indiana averageIndiana average: 8.0
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
31.6
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
31.6
85% worse than Indiana averageIndiana average: 17.1
Long-stay resident measures
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
32.7%
Percent of long-stay residents whose need for help with daily activities has increased
32.7%
171% worse than Indiana averageIndiana average: 12.0%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
36.0%
Percent of long-stay residents whose ability to move independently worsened
36.0%
151% worse than Indiana averageIndiana average: 14.4%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
26.1%
Percent of low risk long-stay residents who lose control of their bowels or bladder
26.1%
6% worse than Indiana averageIndiana average: 24.6%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
0.5%
Percent of long-stay residents experiencing one or more falls with major injury
0.5%
86% better than Indiana averageIndiana average: 3.9%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
1.9%
Percent of long-stay high risk residents with pressure ulcers
1.9%
57% better than Indiana averageIndiana average: 4.4%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
3.4%
Percent of long-stay residents with a urinary tract infection
3.4%
177% worse than Indiana averageIndiana average: 1.2%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
4.5%
Percent of long-stay residents who lose too much weight
4.5%
20% better than Indiana averageIndiana average: 5.7%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
13.1%
Percent of long-stay residents who have depressive symptoms
13.1%
46% better than Indiana averageIndiana average: 24.1%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
17.0%
Percent of long-stay residents who received an antipsychotic medication
17.0%
36% worse than Indiana averageIndiana average: 12.4%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
94.7%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
94.7%
In line with Indiana averageIndiana average: 93.7%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
97.9%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
97.9%
In line with Indiana averageIndiana average: 95.4%
Short-stay resident measures
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
89.8%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
89.8%
10% better than Indiana averageIndiana average: 81.7%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
1.1%
Percent of short-stay residents who newly received an antipsychotic medication
1.1%
17% better than Indiana averageIndiana average: 1.4%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
89.3%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
89.3%
13% better than Indiana averageIndiana average: 79.0%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Financial Trends
Historical financial and operational data for Willows of New Castle based on CMS SNF Cost Reports.
Occupancy Rate
57.1%
↑ 8.2pp vs 2022
Net Income
$206,040
↓ ~$79K vs 2022
Total Payroll
$3,912,003
↑ ~$1.4M vs 2022
Profit Margin
3.7%
↓ 2.7pp vs 2022
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