Occupancy rate
52%
24% lower than Indiana averageIndiana average: 68%
Mostly short-term rehab stays
Most residents typically stay for a few weeks or months before returning home or moving on.
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Nursing Home in Indiana
CMS overall rating
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Willows of New Castle
Nursing Home in Indiana
CMS overall rating
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Willows of New Castle
Willows of New Castle is a healthcare facility dedicated to providing exceptional care and support to residents. The facility offers a range of services including short-term rehab, long-term care, therapies, respite care, memory care, and adult day care. The team is committed to creating a nurturing environment that prioritizes the well-being of each resident.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Nursing care per resident
This shows how many total hours of nursing staff time are available per resident each day. Higher numbers usually mean more staff support.
Capacity and availability
Smaller home
May offer a more intimate, personalized care environment.
Total beds
95
This home usually has availability
Lower occupancy suggests more openings may be available.
Occupancy rate
51.6%
Residents per day (avg)
51
Occupancy rate
51.6%
Residents per day (avg)
51
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Short stays
Recovery
Medicare-covered care
Breakdown by payment type
Medicare
51% of new residents, usually for short-term rehab.
Typical stay
1 - 2 months
Private pay
25% of new residents, often for short stays.
Typical stay
3 - 4 months
Medicaid
24% of new residents, often for long-term daily care.
Typical stay
1 - 2 years
Finances and operations
Governmental community
Operated by county authorities.
Home revenue
$6.4M
Surplus of revenue
$206.0K
Governmental community
Operated by county authorities.
Home revenue
$6,373,830.00
Surplus of revenue
$206,040.00
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$3.1M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$3.0M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$6.2M
95-bed community
A larger shared setting that may offer more common spaces and organized community services.
1 year in operation
A newer community that may feature more recent facilities and programs.
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work
How BBB ratings work
About this community
Occupancy
24% lower than Indiana averageOccupied beds
49 / 95
Average residents
70 per day
Facility TypeNursing Home (skilled Nursing Facility)
IssuanceJanuary 1, 2025
ExpirationDecember 31, 2025
License Number25-000035-1
CMS Certification Number155089
Willows of New Castle is legally operated by Henry County Memorial Hospital, and administrated by Deanna Hickman.
Profit StatusOTHER
SNF/NF (Combined)
95 units
Total beds
95 units
Staffing
Key information about the people who lead and staff this community.
Medical DirectorWylie McGlothlin
Director of NursingASHLEY THOMPSON
Rehabilitation Services
Respite Care
Short-Term Rehab
Fax(765) 529-8816
Specific ProgramsShort-Term Rehab, Long-Term Care, Therapies, Respite Care, Memory Care, Medical Services, Adult Day Care
Inspection History
In Indiana, the Department of Health, Division of Long Term Care is the primary regulatory body that performs onsite inspections and quality of care reviews for all licensed facilities.
Inspection Overview
18 total visits · Indiana avg: 19
Ranked 184th of 388 in Indiana
8
Inspections
Indiana avg: 13
38% below Indiana avg
9
Visits with Citations
Indiana avg: 7
29% above Indiana avg
61
Citations Total
Indiana avg: 34
79% above Indiana avg Ranked 329th of 385
9
Visits without Citations
Indiana avg: 12
25% below Indiana avg
Show Inspection Reports
2 complaints
Formal expressions of dissatisfaction or concern made by residents, or their families regarding various aspects of the care, services, and environment provided.
Indiana average: 5 complaints
Latest inspection
Date
June 6, 2025
Re Inspection61 total citations
Citations indicate regulatory violations. A higher number implies the facility had several areas requiring improvement.
Indiana average: 34 citations
58 deficiencies
Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.
Indiana average: 36 deficiencies
Inspection Report Summary for Willows of New Castle
The most recent inspection on June 6, 2025, found the facility generally in compliance with Medicare/Medicaid participation and Life Safety Code requirements, with one deficiency related to HVAC system compliance under an approved annual waiver. Earlier inspections showed a pattern of Life Safety Code deficiencies involving egress obstructions, door functionality, fire safety equipment maintenance, and HVAC system issues, as well as care-related deficiencies including resident dignity, bathing, dental care, infection control, and documentation. Complaint investigations were mostly unsubstantiated, except for one in January 2025 that identified deficiencies in infection control and treatment of residents with infections. No fines, immediate jeopardy findings, or license actions were listed in the available reports. The facility’s recent inspections suggest some improvement in Life Safety Code compliance, though care and safety issues have recurred over time.
Health Inspection History
Inspections
Total health inspections
5
Indiana average 6
Last Health inspection on Jul 2025
Total health citations
20
Indiana average 25
Citations per inspection
4
Indiana average 4.12
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
16 of 20 citations resulted from standard inspections; 3 of 20 resulted from complaint investigations; and 1 of 20 came from combined inspections (standard and complaint).
Breakdown of citation severity (last 3 years)
Critical Health citations
0
0
100% better than Indiana averageIndiana average: 0.2
Serious Health citations
1
1
67% worse than Indiana averageIndiana average: 0.6
0 critical citations
1 serious citation
19 moderate citations
0 minor citations
Citations history (last 3 years)
Quality of Care moderate citation
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Jul 28, 2025
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Jul 28, 2025
Quality of Care moderate citation
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Mar 14, 2025
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Mar 14, 2025
Corrected
Quality of Care moderate citation
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Mar 14, 2025
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Mar 14, 2025
Corrected
Resident Rights moderate citation
Issues related to resident's rights, including dignity, privacy, and the ability to make decisions about their care.
Mar 14, 2025
Issues related to resident's rights, including dignity, privacy, and the ability to make decisions about their care.
Mar 14, 2025
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Compare Nursing Homes around Indiana The information below is reported by the Indiana Department of Health, Division of Long Term Care.
Filter by care type
Adams Woodcrest
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
DECATUR
143
67.1%
-3%
3.69
+7%
0
2
2.0
0
108
-
Adams County Memorial Hospital
$12.2M
$5.6M
46.1%
155747
Adams Heritage
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MONROEVILLE
61
60.7%
-13%
4.12
+20%
0
2
1.0
0
39
A+
Adams County Memorial Hospital
$5.1M
$2.5M
49.1%
155729
Willows of New Castle
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
NEW CASTLE
95
61.1%
-12%
4.20
+22%
0
20
4.0
1
51
A+
Henry County Memorial Hospital
$5.6M
$3.1M
55.3%
155089
Addison Pointe Health & Rehabilitation Center
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
CHESTERTON
100
93.0%
+34%
3.16
-8%
1
27
4.5
1
93
-
Dobben, Steven
$15.2M
$5.3M
34.8%
155805
Albany Health Care & Rehabilitation Center
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
ALBANY
102
75.5%
+9%
3.51
+2%
0
19
3.2
1
77
-
Troxwell, Melanie
$12.3M
$4.3M
35%
155432
Places of interest near Willows of New Castle
675.4 miles from city center
1023 N 20TH ST, NEW CASTLE, IN 47362
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Staffing Data (Q2 2025)
This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.
Total staff
149
Employees
98
Contractors
51
Staff to resident ratio
2.87:1
2865285% better than Indiana averageIndiana average ratio: 0.00:1
Avg staff/day
42
Average shift
6.5 hours
16% worse than Indiana averageIndiana average: 7.7 hours
Total staff hours (quarter)
24,961
Nursing staff breakdown
Registered Nurse
Manages medical care and health needs.
Total count
22
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.2 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.2 hoursThis role is partially covered by contractors.
Licensed Practical Nurse
Assists with medical care and medications.
Total count
43
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.7 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.7 hoursThis role is partially covered by contractors.
Certified Nursing Assistant
Helps with daily care and mobility.
Total count
49
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
6.2 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
6.2 hoursNo contractors work on this role.
Contractor staffing
Total hours from contractors
7.7%
1,926 contractor hours this quarter
Licensed Practical Nurse: 30
Registered Nurse: 15
Clinical Nurse Specialist: 2
Nurse Practitioner: 1
Occupational Therapy Aide: 1
Occupational Therapy Assistant: 1
Dental Services Staff: 1
Staff by category
| Certified Nursing Assistant | 49 | 0 | 49 | 10,793 | 91 | 100% | 6.2 |
| Licensed Practical Nurse | 13 | 30 | 43 | 5,536 | 91 | 100% | 7.7 |
| Registered Nurse | 7 | 15 | 22 | 1,618 | 88 | 97% | 7.2 |
| Other Dietary Services Staff | 4 | 0 | 4 | 1,330 | 90 | 99% | 6.9 |
| Medication Aide/Technician | 4 | 0 | 4 | 1,281 | 82 | 90% | 8.2 |
| Clinical Nurse Specialist | 2 | 2 | 4 | 759 | 71 | 78% | 6.6 |
| Nurse Practitioner | 1 | 1 | 2 | 758 | 87 | 96% | 8.7 |
| Administrator | 2 | 0 | 2 | 672 | 64 | 70% | 8 |
| Physical Therapy Aide | 4 | 0 | 4 | 585 | 71 | 78% | 4.6 |
| Speech Language Pathologist | 4 | 0 | 4 | 506 | 68 | 75% | 4.1 |
| Physical Therapy Assistant | 3 | 0 | 3 | 305 | 67 | 74% | 4.1 |
| Mental Health Service Worker | 1 | 0 | 1 | 286 | 60 | 66% | 4.8 |
| Respiratory Therapy Technician | 2 | 0 | 2 | 265 | 61 | 67% | 4.3 |
| Occupational Therapy Aide | 0 | 1 | 1 | 91 | 28 | 31% | 3.2 |
| Qualified Social Worker | 1 | 0 | 1 | 71 | 26 | 29% | 2.7 |
| RN Director of Nursing | 1 | 0 | 1 | 61 | 15 | 16% | 4.1 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 24 | 6 | 7% | 4 |
| Dental Services Staff | 0 | 1 | 1 | 24 | 3 | 3% | 8 |
49 Certified Nursing Assistant
% of Days
100%
43 Licensed Practical Nurse
% of Days
100%
22 Registered Nurse
% of Days
97%
4 Other Dietary Services Staff
% of Days
99%
4 Medication Aide/Technician
% of Days
90%
4 Clinical Nurse Specialist
% of Days
78%
2 Nurse Practitioner
% of Days
96%
2 Administrator
% of Days
70%
4 Physical Therapy Aide
% of Days
78%
4 Speech Language Pathologist
% of Days
75%
3 Physical Therapy Assistant
% of Days
74%
1 Mental Health Service Worker
% of Days
66%
2 Respiratory Therapy Technician
% of Days
67%
1 Occupational Therapy Aide
% of Days
31%
1 Qualified Social Worker
% of Days
29%
1 RN Director of Nursing
% of Days
16%
1 Occupational Therapy Assistant
% of Days
7%
1 Dental Services Staff
% of Days
3%
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total census
52 residents
Residents by payment source
Medicare
3 residents (5.8%)
Medicaid
32 residents (61.5%)
Private pay or other
17 residents (32.7%)
Programs & Services
Residents' Group
Residents meet regularly to discuss policies, care quality, and activities
Nurse Aide Training
State-approved Nurse Aide Training and Competency Evaluation Program on-site
Active Resident Council
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
15.1
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
15.1
89% worse than Indiana averageIndiana average: 8.0
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
31.6
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
31.6
85% worse than Indiana averageIndiana average: 17.1
Long-stay resident measures
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
32.7%
Percent of long-stay residents whose need for help with daily activities has increased
32.7%
171% worse than Indiana averageIndiana average: 12.0%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
36.0%
Percent of long-stay residents whose ability to move independently worsened
36.0%
151% worse than Indiana averageIndiana average: 14.4%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
26.1%
Percent of low risk long-stay residents who lose control of their bowels or bladder
26.1%
6% worse than Indiana averageIndiana average: 24.6%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
0.5%
Percent of long-stay residents experiencing one or more falls with major injury
0.5%
86% better than Indiana averageIndiana average: 3.9%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
1.9%
Percent of long-stay high risk residents with pressure ulcers
1.9%
57% better than Indiana averageIndiana average: 4.4%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
3.4%
Percent of long-stay residents with a urinary tract infection
3.4%
177% worse than Indiana averageIndiana average: 1.2%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
4.5%
Percent of long-stay residents who lose too much weight
4.5%
20% better than Indiana averageIndiana average: 5.7%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
13.1%
Percent of long-stay residents who have depressive symptoms
13.1%
46% better than Indiana averageIndiana average: 24.1%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
17.0%
Percent of long-stay residents who received an antipsychotic medication
17.0%
36% worse than Indiana averageIndiana average: 12.4%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
94.7%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
94.7%
In line with Indiana averageIndiana average: 93.7%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
97.9%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
97.9%
In line with Indiana averageIndiana average: 95.4%
Short-stay resident measures
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
89.8%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
89.8%
10% better than Indiana averageIndiana average: 81.7%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
1.1%
Percent of short-stay residents who newly received an antipsychotic medication
1.1%
17% better than Indiana averageIndiana average: 1.4%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
89.3%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
89.3%
13% better than Indiana averageIndiana average: 79.0%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Financial Trends
Historical financial and operational data for Willows of New Castle based on CMS SNF Cost Reports.
Occupancy Rate
57.1%
↑ 8.2pp vs 2022
Net Income
$206,040
↓ ~$79K vs 2022
Total Payroll
$3,912,003
↑ ~$1.4M vs 2022
Profit Margin
3.7%
↓ 2.7pp vs 2022
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