Show Inspection Reports
Total Health inspections
5
17% below Indiana average
Indiana average:
6.0
Last Health inspection on Jul 2025
Mostly short-term rehab stays
Most residents typically stay for a few weeks or months before returning home or moving on.
Willows of New Castle
Willows of New Castle is a Nursing Home in Indiana
Willows of New Castle is a Nursing Home in Indiana
Willows of New Castle
Willows of New Castle is a Nursing Home in Indiana
Willows of New Castle is a Nursing Home in Indiana
Willows of New Castle is a healthcare facility dedicated to providing exceptional care and support to residents. The facility offers a range of services including short-term rehab, long-term care, therapies, respite care, memory care, and adult day care. The team is committed to creating a nurturing environment that prioritizes the well-being of each resident.
Quality ratings
Official CMS rating based on health inspections, staffing and quality measures.
Official CMS rating based on deficiencies found during state health inspections.
Official CMS rating based on nurse staffing hours per resident per day.
Official CMS rating based on clinical outcomes for residents.
Capacity and availability
Smaller home
May offer a more intimate, personalized care environment.
Total beds
95
This home usually has availability
Lower occupancy suggests more openings may be available.
Occupancy rate
57.1%
Residents per day (avg)
51
Occupancy rate
57.1%
Residents per day (avg)
51
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Short stays
Recovery
Medicare-covered care
Breakdown by payment type
Medicare
51% of new residents, usually for short-term rehab.
Typical stay
1 - 2 months
Private pay
25% of new residents, often for short stays.
Typical stay
3 - 4 months
Medicaid
24% of new residents, often for long-term daily care.
Typical stay
1 - 2 years
Finances and operations
Governmental home
County
Home revenue
$6.4M
Surplus of revenue
$206.0K
Governmental home
County
Home revenue
$6,373,830.00
Surplus of revenue
$206,040.00
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$3.1M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$3.0M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$6.2M
95-bed community
A larger shared setting that may offer more common spaces and organized community services.
1 year in operation
A newer community that may feature more recent facilities and programs.
About this community
Occupancy Rate
52%
Occupied Beds
49 of 95
Percentage of available beds currently in use by residents.
Indiana average: 68%
License Status
ActiveFacility Type
NURSING HOME (Skilled Nursing Facility)
License Date
January 1, 2025
Additional licensing details
License number:
25-000035-1
CMS Certification Number:
155089
Ownership & operating entity
Willows of New Castle is administrated by DEANNA HICKMAN.
Profit status:
OTHER
Staffing
Key information about the people who lead and staff this community.
Leadership
Director of Nursing:
ASHLEY THOMPSON
Care Services
Nursing Services
Rehabilitation Services
Respite Care
Memory Care
Licensed Nurses/CNAs
Short-Term Rehab
Contact Information
Fax:
(765) 529-8816
Amenities & Lifestyle
Programs & Activities
Specific Programs
Short-Term Rehab, Long-Term Care, Therapies, Respite Care, Memory Care, Medical Services, Adult Day Care
Inspection History
In Indiana, the Department of Health, Division of Long Term Care is the primary regulatory body that performs onsite inspections and quality of care reviews for all licensed facilities.
10 visits/inspections
Results
5 with citations
0 without citations
Indiana average: 9 complaint visits
Indiana average: 3 inspections with citations
2 complaints
Formal expressions of dissatisfaction or concern made by residents, or their families regarding various aspects of the care, services, and environment provided.
Indiana average: 4 complaints
Latest inspection
Date:June 6, 2025
Type:Re Inspection
25 total citations
Citations indicate regulatory violations. A higher number implies the facility had several areas requiring improvement.
Indiana average: 26 citations
58 deficiencies
Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.
Compare Nursing Homes around Indiana
The information below is reported by the Indiana Department of Health, Division of Long Term Care.
Adams Woodcrest
-10%
+7%
+3%
SNF
Nursing Home 24/7 care needed
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
IN 46733
143
No
-
71.4%
$12,192,260.00
$5,615,054.00
46.1%
108.40
3.6901
-
2
-
-10%+7%+3%
Adams Heritage
+29%
+20%
+3%
SNF
Nursing Home 24/7 care needed
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
IN 46773
61
No
-
71.6%
$5,068,983.00
$2,488,962.00
49.1%
39.10
4.1205
-
2
-
+29%+20%+3%
Willows of New Castle
+56%
+22%
-18%
SNF
Nursing Home 24/7 care needed
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
IN 47362
95
No
HENRY COUNTY MEMORIAL HOSPITAL
57.1%
$5,646,635.00
$3,120,561.00
55.3%
51.30
4.2026
-
20
1
+56%+22%-18%
Addison Pointe Health & Rehabilitation Center
-5%
-8%
+33%
SNF
Nursing Home 24/7 care needed
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
IN 46304
100
No
DOBBEN, STEVEN
92.5%
$15,225,564.00
$5,306,023.00
34.8%
92.50
3.1554
1
27
1
-5%-8%+33%
Albany Health Care & Rehabilitation Center
+4%
+2%
+9%
SNF
Nursing Home 24/7 care needed
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
IN 47320
102
No
TROXWELL, MELANIE
75.6%
$12,342,683.00
$4,315,019.00
35%
77.20
3.5110
-
19
1
+4%+2%+9%
Adams Woodcrest
Type of care:
SNF
AL
Community:
IN 46733
Bed Count:
143
Pets Allowed:
No
CCN:
155747
Occupancy:
71.4%
Home Revenue:
$12,192,260.00
Payroll Costs:
$5,615,054.00
Payroll %:
46.1%
Avg Residents/Day:
108.40
Overall Rating:
Adj Nurse Hours:
3.6901
Health Insp Rating:
Staffing Rating:
QM Rating:
Citations:
2
RN share vs State Avg:
-10%
-10%
Staffing vs State Avg:
+7%
+7%
Occupancy vs State Avg:
+3%
+3%
Adams Heritage
Type of care:
SNF
AL
Community:
IN 46773
Bed Count:
61
Pets Allowed:
No
CCN:
155729
Occupancy:
71.6%
Home Revenue:
$5,068,983.00
Payroll Costs:
$2,488,962.00
Payroll %:
49.1%
Avg Residents/Day:
39.10
Overall Rating:
Adj Nurse Hours:
4.1205
Health Insp Rating:
Staffing Rating:
QM Rating:
Citations:
2
RN share vs State Avg:
+29%
+29%
Staffing vs State Avg:
+20%
+20%
Occupancy vs State Avg:
+3%
+3%
Willows of New Castle
Type of care:
SNF
AL
Community:
IN 47362
Bed Count:
95
Pets Allowed:
No
Operator:
HENRY COUNTY MEMORIAL HOSPITAL
CCN:
155089
Occupancy:
57.1%
Home Revenue:
$5,646,635.00
Payroll Costs:
$3,120,561.00
Payroll %:
55.3%
Avg Residents/Day:
51.30
Overall Rating:
Adj Nurse Hours:
4.2026
Health Insp Rating:
Staffing Rating:
QM Rating:
Citations:
20
Severe Citations:
1
RN share vs State Avg:
+56%
+56%
Staffing vs State Avg:
+22%
+22%
Occupancy vs State Avg:
-18%
-18%
Addison Pointe Health & Rehabilitation Center
Type of care:
SNF
AL
Community:
IN 46304
Bed Count:
100
Pets Allowed:
No
Operator:
DOBBEN, STEVEN
CCN:
155805
Occupancy:
92.5%
Home Revenue:
$15,225,564.00
Payroll Costs:
$5,306,023.00
Payroll %:
34.8%
Avg Residents/Day:
92.50
Overall Rating:
Adj Nurse Hours:
3.1554
Health Insp Rating:
Staffing Rating:
QM Rating:
Number of Fines:
1
Citations:
27
Severe Citations:
1
RN share vs State Avg:
-5%
-5%
Staffing vs State Avg:
-8%
-8%
Occupancy vs State Avg:
+33%
+33%
Albany Health Care & Rehabilitation Center
Type of care:
SNF
AL
Community:
IN 47320
Bed Count:
102
Pets Allowed:
No
Operator:
TROXWELL, MELANIE
CCN:
155432
Occupancy:
75.6%
Home Revenue:
$12,342,683.00
Payroll Costs:
$4,315,019.00
Payroll %:
35%
Avg Residents/Day:
77.20
Overall Rating:
Adj Nurse Hours:
3.5110
Health Insp Rating:
Staffing Rating:
QM Rating:
Citations:
19
Severe Citations:
1
RN share vs State Avg:
+4%
+4%
Staffing vs State Avg:
+2%
+2%
Occupancy vs State Avg:
+9%
+9%Places of interest near Willows of New Castle
675.4 miles from city center
NEW CASTLE, IN 47362
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Staffing Data
Source: CMS Payroll-Based Journal (Q2 2025)
149
Total Staff
98
Employees
51
Contractors
24,961
Total Hours (Quarter)
42
Avg Staff/Day
6.5
Avg Shift (hrs)
Nursing Staff Breakdown
| Role ⓘ | Count ⓘ | Avg Shift (hrs) ⓘ | Uses Contractors? ⓘ |
|---|---|---|---|
| Registered Nurse | 22 | 7.2 | Yes |
| Licensed Practical Nurse | 43 | 7.7 | Yes |
| Certified Nursing Assistant | 49 | 6.2 | No |
Staff by Category
Administration ⓘ
2 staff
8hs shift avg
Nursing Staff ⓘ
119 staff
6.8hs shift avg
Physicians & Practitioners ⓘ
6 staff
7.5hs shift avg
Therapy Services ⓘ
15 staff
4.2hs shift avg
Activities & Recreation ⓘ
0 staff
0hs shift avg
Social Services ⓘ
1 staff
2.7hs shift avg
Dietary Services ⓘ
4 staff
6.9hs shift avg
Other Services ⓘ
2 staff
4.9hs shift avg
Contractor Analysis
7.7%
of total hours from contractors
1,926 contractor hours this quarter
Licensed Practical Nurse: 30
Registered Nurse: 15
Nurse Practitioner: 1
Occupational Therapy Aide: 1
Clinical Nurse Specialist: 2
Occupational Therapy Assistant: 1
Dental Services Staff: 1
| Role ⓘ | Employees ⓘ | Contractors ⓘ | Total Staff ⓘ | Total Hours ⓘ | Days Worked ⓘ | % of Days ⓘ | Avg Shift (hrs) ⓘ |
|---|---|---|---|---|---|---|---|
| Certified Nursing Assistant | 49 | 0 | 49 | 10,793 | 91 | 100% | 6.2 |
| Licensed Practical Nurse | 13 | 30 | 43 | 5,536 | 91 | 100% | 7.7 |
| Registered Nurse | 7 | 15 | 22 | 1,618 | 88 | 97% | 7.2 |
| Other Dietary Services Staff | 4 | 0 | 4 | 1,330 | 90 | 99% | 6.9 |
| Medication Aide/Technician | 4 | 0 | 4 | 1,281 | 82 | 90% | 8.2 |
| Clinical Nurse Specialist | 2 | 2 | 4 | 759 | 71 | 78% | 6.6 |
| Nurse Practitioner | 1 | 1 | 2 | 758 | 87 | 96% | 8.7 |
| Administrator | 2 | 0 | 2 | 672 | 64 | 70% | 8 |
| Physical Therapy Aide | 4 | 0 | 4 | 585 | 71 | 78% | 4.6 |
| Speech Language Pathologist | 4 | 0 | 4 | 506 | 68 | 75% | 4.1 |
| Physical Therapy Assistant | 3 | 0 | 3 | 305 | 67 | 74% | 4.1 |
| Mental Health Service Worker | 1 | 0 | 1 | 286 | 60 | 66% | 4.8 |
| Respiratory Therapy Technician | 2 | 0 | 2 | 265 | 61 | 67% | 4.3 |
| Occupational Therapy Aide | 0 | 1 | 1 | 91 | 28 | 31% | 3.2 |
| Qualified Social Worker | 1 | 0 | 1 | 71 | 26 | 29% | 2.7 |
| RN Director of Nursing | 1 | 0 | 1 | 61 | 15 | 16% | 4.1 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 24 | 6 | 7% | 4 |
| Dental Services Staff | 0 | 1 | 1 | 24 | 3 | 3% | 8 |
Health Inspection History
Total Health citations
20
20% below Indiana average
Indiana average:
25.0
4 citations per inspection (avg)
Citations origin
Citations can result from standard inspections or complaint-based investigations.
Standard inspections
17 citations
Complaint investigations
4 citations
Breakdown of citations
Critical Health citations
0
100% below Indiana average
Indiana average:
0.2
Serious Health citations
1
67% above Indiana average
Indiana average:
0.6
Moderate Health citations
19
Minor Health citations
0
Citations history (last 3 years)
Quality of Care moderate citation
Jul 28, 2025
Quality of Care moderate citation
Mar 14, 2025
Corrected
Quality of Care moderate citation
Mar 14, 2025
Corrected
Resident Rights moderate citation
Mar 14, 2025
Corrected
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Ownership: County Government
Part of: Willows Healthcare
Resident Census by Payment Source
52
Total Residents
Medicare
3
(5.8%)
ⓘ
Medicaid
32
(61.5%)
ⓘ
Private Pay/Other
17
(32.7%)
ⓘ
Programs & Services
Residents' Group
ⓘ
Nurse Aide Training
ⓘ
Family Engagement
Active councils help families stay involved in care decisions and facility operations.
Active
Resident Council
ⓘ
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
15.1
89% worse than Indiana average
Indiana average:
8.0
Functional decline score
31.6
85% worse than Indiana average
Indiana average:
17.1
Long-Stay Resident Measures
Daily care & independence
Need for Help with Daily Activities Increased
32.7%
171% above Indiana average.
Walking Ability Worsened
36.0%
151% above Indiana average.
Low Risk Long-Stay Residents with Bowel/Bladder Incontinence
26.1%
6% above Indiana average.
Safety & clinical stability
Falls with Major Injury
0.5%
86% below Indiana average.
High Risk Residents with Pressure Ulcers
1.9%
57% below Indiana average.
Urinary Tract Infection
3.4%
177% above Indiana average.
Emotional & behavioral wellbeing
Depressive Symptoms
13.1%
46% below Indiana average.
Antipsychotic Use
17.0%
36% above Indiana average.
Preventive care
Pneumococcal Vaccine
94.7%
1% above Indiana average.
Influenza Vaccine
97.9%
3% above Indiana average.
Nutrition & physical health
Lost Too Much Weight
4.5%
20% below Indiana average.Short-stay resident measures
Pneumococcal Vaccine
89.8%
10% better than Indiana average
Antipsychotic medication increase
1.1%
17% better than Indiana average
Influenza Vaccine
89.3%
13% better than Indiana average Financial Trends
Historical financial and operational data for Willows of New Castle based on CMS SNF Cost Reports.
Occupancy Rate
57.1%
↑ 8.2pp vs 2022
Net Income
$206,040
↓ ~$79K vs 2022
Total Payroll
$3,912,003
↑ ~$1.4M vs 2022
Profit Margin
3.7%
↓ 2.7pp vs 2022
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