Occupancy rate
58%
16% lower than Indiana averageIndiana average: 69%
Mostly short-term rehab stays
Most residents typically stay for a few weeks or months before returning home or moving on.
Nursing Home
Willows of Shelbyville
Willows of Shelbyville is a healthcare facility dedicated to providing personalized support tailored to each resident’s needs. The facility offers a variety of services including short-term rehabilitation, long-term care, memory care, and adult day care. With a strong focus on safety and security, residents and their families can trust that their unique needs are respected.
Quality ratings
Official CMS rating based on health inspections, staffing and quality measures.
Official CMS rating based on deficiencies found during state health inspections.
Official CMS rating based on nurse staffing hours per resident per day.
Official CMS rating based on clinical outcomes for residents.
Nursing care per resident
Average daily nursing hours per resident (adjusted for acuity). Higher values indicate more nursing time per resident.
Capacity and availability
Medium-capacity home
Offers a balance of services and community atmosphere.
Total beds
121
This home usually has availability
Lower occupancy suggests more openings may be available.
Occupancy rate
57.9%
Residents per day (avg)
72
Occupancy rate
57.9%
Residents per day (avg)
72
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Short stays
Recovery
Medicare-covered care
Breakdown by payment type
Medicare
40% of new residents, usually for short-term rehab.
Typical stay
1 - 2 months
Private pay
25% of new residents, often for short stays.
Typical stay
9 - 10 months
Medicaid
34% of new residents, often for long-term daily care.
Typical stay
2 years
Finances and operations
Governmental community
Operated by county authorities.
Home revenue
$7.0M
Surplus of revenue
$213.4K
Governmental community
Operated by county authorities.
Home revenue
$6,950,183.00
Surplus of revenue
$213,412.00
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$3.2M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$3.6M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$6.7M
121-bed community
A larger shared setting that may offer more common spaces and organized community services.
1 year in operation
A newer community that may feature more recent facilities and programs.
About this community
Occupancy
16% lower than Indiana averageOccupied beds
70 / 121
Average residents
70 per day
License details
Facility type
Nursing Home (skilled Nursing Facility)
Issuance
January 1, 2025
Expiration
December 31, 2025
Additional licensing details
License number:
25-000009-1
CMS Certification Number:
155022
Ownership & operating entity
Willows of Shelbyville is administrated by MANDI PAUL.
Profit status:
OTHER
Staffing
Key information about the people who lead and staff this community.
Leadership
Director of Nursing:
AMBER PEARSON
Care Services
Rehabilitation Services
Respite Care
Memory Care
Licensed Nurses/CNAs
Short-Term Rehab
Contact Information
Fax:
(317) 398-6840
Programs & Activities
Specific Programs
Short-Term Rehab, Long-Term Care, Therapies, Respite Care, Memory Care, Medical Services, Adult Day Care
Inspection History
In Indiana, the Department of Health, Division of Long Term Care is the primary regulatory body that performs onsite inspections and quality of care reviews for all licensed facilities.
8 visits/inspections
Results
2 with citations
0 without citations
Indiana average: 8 complaint visits
Indiana average: 3 inspections with citations
Show Inspection Reports
6 complaints
Formal expressions of dissatisfaction or concern made by residents, or their families regarding various aspects of the care, services, and environment provided.
Indiana average: 4 complaints
Latest inspection
Date:June 18, 2025
Type:Complaint Investigation
35 total citations
Citations indicate regulatory violations. A higher number implies the facility had several areas requiring improvement.
Indiana average: 26 citations
58 deficiencies
Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.
Inspection Report Summary for Willows of Shelbyville
The most recent inspection on June 18, 2025, found no deficiencies related to the complaint investigated. Earlier inspections showed a mixed pattern, with several citations related to kitchen sanitation, life safety code violations, and care planning deficiencies. Main issues included maintaining kitchen cleanliness and sanitization, life safety code compliance such as egress obstructions and door functionality, and behavioral health care documentation and interventions. Complaint investigations were mostly unsubstantiated, though some prior complaints were substantiated with deficiencies cited, particularly involving resident care and medication administration. The facility’s recent inspections indicate some improvement in addressing prior concerns, especially in complaint investigations and life safety compliance.
Health Inspection History
Inspections
Total health inspections
6
Indiana average 6
Last Health inspection on Mar 2025
Total health citations
34
Citations per inspection
5.67
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
23 of 34 citations resulted from standard inspections; 9 of 34 resulted from complaint investigations; and 2 of 34 came from combined inspections (standard and complaint).
Breakdown of citation severity (last 3 years)
Critical Health citations
0
0
100% better than Indiana averageIndiana average: 0.2
Serious Health citations
1
1
67% worse than Indiana averageIndiana average: 0.6
0 critical citations
1 serious citation
33 moderate citations
0 minor citations
Citations history (last 3 years)
Nutrition moderate citation
Mar 06, 2025
Corrected
Environmental moderate citation
Oct 01, 2024
Corrected
Nutrition moderate citation
Oct 01, 2024
Corrected
Quality of Care moderate citation
Oct 01, 2024
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Compare Nursing Homes around Indiana
The information below is reported by the Indiana Department of Health, Division of Long Term Care.
Adams Woodcrest
-10%
+7%
+3%
SNF
Nursing Home 24/7 care needed
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
IN 46733
143
-
-
71.4%
$12,192,260.00
$5,615,054.00
46.1%
108
3.6901
-
2
-
-10%+7%+3%
Adams Heritage
+29%
+20%
+3%
SNF
Nursing Home 24/7 care needed
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
IN 46773
61
A+
-
71.6%
$5,068,983.00
$2,488,962.00
49.1%
39
4.1205
-
2
-
+29%+20%+3%
Addison Pointe Health & Rehabilitation Center
-5%
-8%
+33%
SNF
Nursing Home 24/7 care needed
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
IN 46304
100
-
DOBBEN, STEVEN
92.5%
$15,225,564.00
$5,306,023.00
34.8%
92.50
3.1554
1
27
1
-5%-8%+33%
Albany Health Care & Rehabilitation Center
+4%
+2%
+9%
SNF
Nursing Home 24/7 care needed
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
IN 47320
102
-
TROXWELL, MELANIE
75.6%
$12,342,683.00
$4,315,019.00
35%
77.20
3.5110
-
19
1
+4%+2%+9%
Willows of Shelbyville
-42%
-22%
-57%
SNF
Nursing Home 24/7 care needed
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
IN 46176
197
-
MAJOR HOSPITAL
30.0%
$5,717,789.00
$3,168,679.00
55.4%
72
2.6833
-
34
1
-42%-22%-57%
Adams Woodcrest
Type of care:
SNF
AL
Community:
IN 46733
Bed Count:
143
CCN:
155747
Occupancy:
71.4%
Home Revenue:
$12,192,260.00
Payroll Costs:
$5,615,054.00
Payroll %:
46.1%
Avg Residents/Day:
108
Overall Rating:
Adj Nurse Hours:
3.6901
Health Insp Rating:
Staffing Rating:
QM Rating:
Citations:
2
RN share vs State Avg:
-10%
-10%
Staffing vs State Avg:
+7%
+7%
Occupancy vs State Avg:
+3%
+3%
Adams Heritage
Type of care:
SNF
AL
Community:
IN 46773
Bed Count:
61
CCN:
155729
Occupancy:
71.6%
Home Revenue:
$5,068,983.00
Payroll Costs:
$2,488,962.00
Payroll %:
49.1%
Avg Residents/Day:
39
Overall Rating:
Adj Nurse Hours:
4.1205
Health Insp Rating:
Staffing Rating:
QM Rating:
Citations:
2
RN share vs State Avg:
+29%
+29%
Staffing vs State Avg:
+20%
+20%
Occupancy vs State Avg:
+3%
+3%
Addison Pointe Health & Rehabilitation Center
Type of care:
SNF
AL
Community:
IN 46304
Bed Count:
100
Operator:
DOBBEN, STEVEN
CCN:
155805
Occupancy:
92.5%
Home Revenue:
$15,225,564.00
Payroll Costs:
$5,306,023.00
Payroll %:
34.8%
Avg Residents/Day:
92.50
Overall Rating:
Adj Nurse Hours:
3.1554
Health Insp Rating:
Staffing Rating:
QM Rating:
Number of Fines:
1
Citations:
27
Severe Citations:
1
RN share vs State Avg:
-5%
-5%
Staffing vs State Avg:
-8%
-8%
Occupancy vs State Avg:
+33%
+33%
Albany Health Care & Rehabilitation Center
Type of care:
SNF
AL
Community:
IN 47320
Bed Count:
102
Operator:
TROXWELL, MELANIE
CCN:
155432
Occupancy:
75.6%
Home Revenue:
$12,342,683.00
Payroll Costs:
$4,315,019.00
Payroll %:
35%
Avg Residents/Day:
77.20
Overall Rating:
Adj Nurse Hours:
3.5110
Health Insp Rating:
Staffing Rating:
QM Rating:
Citations:
19
Severe Citations:
1
RN share vs State Avg:
+4%
+4%
Staffing vs State Avg:
+2%
+2%
Occupancy vs State Avg:
+9%
+9%
Willows of Shelbyville
Type of care:
SNF
AL
Community:
IN 46176
Bed Count:
197
Operator:
MAJOR HOSPITAL
CCN:
155022
Occupancy:
30.0%
Home Revenue:
$5,717,789.00
Payroll Costs:
$3,168,679.00
Payroll %:
55.4%
Avg Residents/Day:
72
Overall Rating:
Adj Nurse Hours:
2.6833
Health Insp Rating:
Staffing Rating:
QM Rating:
Citations:
34
Severe Citations:
1
RN share vs State Avg:
-42%
-42%
Staffing vs State Avg:
-22%
-22%
Occupancy vs State Avg:
-57%
-57%Places of interest near Willows of Shelbyville
0.0 miles from city center
SHELBYVILLE, IN 46176
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Staffing Data
Source: CMS Payroll-Based Journal (Q2 2025)
110
Total Staff
106
Employees
4
Contractors
29,775
Total Hours (Quarter)
46
Avg Staff/Day
7.1
Avg Shift (hrs)
Nursing Staff Breakdown
| Role ⓘ | Count ⓘ | Avg Shift (hrs) ⓘ | Uses Contractors? ⓘ |
|---|---|---|---|
| Registered Nurse | 6 | 10 | No |
| Licensed Practical Nurse | 14 | 8.7 | Yes |
| Certified Nursing Assistant | 48 | 6.8 | No |
Staff by Category
Administration ⓘ
2 staff
6.8hs shift avg
Nursing Staff ⓘ
79 staff
7.6hs shift avg
Physicians & Practitioners ⓘ
3 staff
7.7hs shift avg
Therapy Services ⓘ
14 staff
5.1hs shift avg
Activities & Recreation ⓘ
0 staff
0hs shift avg
Social Services ⓘ
1 staff
3.3hs shift avg
Dietary Services ⓘ
8 staff
5.4hs shift avg
Other Services ⓘ
3 staff
6.7hs shift avg
Contractor Analysis
1.6%
of total hours from contractors
489 contractor hours this quarter
Mental Health Service Worker: 1
Licensed Practical Nurse: 1
Medical Director: 1
Occupational Therapy Aide: 1
| Role ⓘ | Employees ⓘ | Contractors ⓘ | Total Staff ⓘ | Total Hours ⓘ | Days Worked ⓘ | % of Days ⓘ | Avg Shift (hrs) ⓘ |
|---|---|---|---|---|---|---|---|
| Certified Nursing Assistant | 48 | 0 | 48 | 12,013 | 91 | 100% | 6.8 |
| Licensed Practical Nurse | 13 | 1 | 14 | 5,095 | 91 | 100% | 8.7 |
| Medication Aide/Technician | 9 | 0 | 9 | 3,467 | 91 | 100% | 8.1 |
| Other Dietary Services Staff | 7 | 0 | 7 | 1,884 | 91 | 100% | 5.6 |
| Registered Nurse | 6 | 0 | 6 | 1,442 | 84 | 92% | 10 |
| RN Director of Nursing | 2 | 0 | 2 | 1,065 | 86 | 95% | 7.9 |
| Clinical Nurse Specialist | 2 | 0 | 2 | 898 | 85 | 93% | 7.7 |
| Nurse Practitioner | 1 | 0 | 1 | 700 | 91 | 100% | 7.7 |
| Administrator | 1 | 0 | 1 | 520 | 65 | 71% | 8 |
| Mental Health Service Worker | 1 | 1 | 2 | 479 | 61 | 67% | 7.3 |
| Physical Therapy Aide | 4 | 0 | 4 | 379 | 72 | 79% | 4.2 |
| Occupational Therapy Aide | 1 | 1 | 2 | 375 | 46 | 51% | 8 |
| Respiratory Therapy Technician | 2 | 0 | 2 | 277 | 54 | 59% | 5.1 |
| Dietitian | 1 | 0 | 1 | 241 | 62 | 68% | 3.9 |
| Physical Therapy Assistant | 1 | 0 | 1 | 230 | 45 | 49% | 5.1 |
| Dental Services Staff | 1 | 0 | 1 | 227 | 40 | 44% | 5.7 |
| Speech Language Pathologist | 3 | 0 | 3 | 180 | 41 | 45% | 4.3 |
| Respiratory Therapist | 1 | 0 | 1 | 116 | 27 | 30% | 4.3 |
| Medical Director | 0 | 1 | 1 | 103 | 27 | 30% | 3.8 |
| Qualified Social Worker | 1 | 0 | 1 | 56 | 17 | 19% | 3.3 |
| Occupational Therapy Assistant | 1 | 0 | 1 | 32 | 6 | 7% | 5.3 |
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total census
57 residents
Residents by payment source
Medicare
4 residents (7%)
Medicaid
37 residents (64.9%)
Private pay or other
16 residents (28.1%)
Programs & Services
Residents' Group
Residents meet regularly to discuss policies, care quality, and activities
Nurse Aide Training
State-approved Nurse Aide Training and Competency Evaluation Program on-site
Active Resident Council
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
15.1
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
15.1
89% worse than Indiana averageIndiana average: 8.0
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
30.3
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
30.3
78% worse than Indiana averageIndiana average: 17.1
Long-stay resident measures
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
20.7%
Percent of long-stay residents whose need for help with daily activities has increased
20.7%
72% worse than Indiana averageIndiana average: 12.0%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
37.4%
Percent of long-stay residents whose ability to move independently worsened
37.4%
161% worse than Indiana averageIndiana average: 14.4%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
32.9%
Percent of low risk long-stay residents who lose control of their bowels or bladder
32.9%
34% worse than Indiana averageIndiana average: 24.6%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
10.7%
Percent of long-stay residents experiencing one or more falls with major injury
10.7%
178% worse than Indiana averageIndiana average: 3.9%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
0.9%
Percent of long-stay high risk residents with pressure ulcers
0.9%
81% better than Indiana averageIndiana average: 4.4%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
0.9%
Percent of long-stay residents with a urinary tract infection
0.9%
28% better than Indiana averageIndiana average: 1.2%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
6.0%
Percent of long-stay residents who lose too much weight
6.0%
6% worse than Indiana averageIndiana average: 5.7%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
69.0%
Percent of long-stay residents who have depressive symptoms
69.0%
186% worse than Indiana averageIndiana average: 24.1%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
24.9%
Percent of long-stay residents who received an antipsychotic medication
24.9%
100% worse than Indiana averageIndiana average: 12.4%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
7% better than Indiana averageIndiana average: 93.7%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
5% better than Indiana averageIndiana average: 95.4%
Short-stay resident measures
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
22% better than Indiana averageIndiana average: 81.7%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
0.8%
Percent of short-stay residents who newly received an antipsychotic medication
0.8%
45% better than Indiana averageIndiana average: 1.4%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
98.6%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
98.6%
25% better than Indiana averageIndiana average: 79.0%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Financial Trends
Historical financial and operational data for Willows of Shelbyville based on CMS SNF Cost Reports.
Occupancy Rate
30.0%
↑ 0.3pp vs 2022
Net Income
$213,412
↑ ~$91K vs 2022
Total Payroll
$3,803,328
↑ ~$955K vs 2022
Profit Margin
3.7%
↑ 1.6pp vs 2022
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