Wilora Lake Healthcare Center – NC West

Wilora Lake Healthcare Center – NC West is a Care Home in North Carolina

Wilora Lake Healthcare Center… is a Care Home in North Carolina

Wilora Lake Healthcare Center – NC West

6001 Wilora Lake Rd, Charlotte, NC 28212 View Map

Wilora Lake Healthcare Center – NC West is a Care Home in North Carolina

Wilora Lake Healthcare Center… is a Care Home in North Carolina

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Overview of Wilora Lake Healthcare Center – NC West

Set in a serene area in Charlotte, NC, Wilora Lake Healthcare Center – NC West provides a warm and welcoming environment for those needing skilled nursing services, short-term rehabilitation, or long-term care. They aim to improve residents’ quality of life by offering them personalized care plans with daily living assistance, comprehensive rehabilitation therapy programs, and memory care, depending on residents’ needs. With access to physical, speech, and occupational therapy services, residents can get back to doing the things they love in no time.

They also have an independent living and assisted living unit for residents looking to live their lives fully while receiving the care and assistance they may need. With no chores to worry about, residents can focus on maintaining their well-being and enjoying the things they love. At Wilora Lake Healthcare Center – NC West, residents are given all the care and support they need amidst a supportive setting that fosters healing and relaxation.

(704) 563-2922

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Nurse hours per resident 3.34/day
Overall rating Info Official CMS rating based on health inspections, staffing and quality measures.
3/5
Health Inspection Info Official CMS rating based on deficiencies found during state health inspections.
3/5
Staffing Info Official CMS rating based on nurse staffing hours per resident per day.
2/5
Quality Measures Info Official CMS rating based on clinical outcomes for residents.
4/5

Capacity and availability

Smaller home

May offer a more intimate, personalized care environment.

Total beds 70

This home usually has limited availability

Occupancy is moderate, suggesting balanced demand.

Similar demand to the North Carolina average
Occupancy rate 89.1%
Residents per day (avg) 65
Occupancy rate
89.1%
Residents per day (avg)
65

Who this home usually serves

TYPE OF STAY

Mostly long-term care residents

Most residents stay for extended periods and receive ongoing daily care.

Might be optimal for
Long-term daily care Ongoing support needs

Breakdown by payment type

Medicare

9% of new residents, usually for short-term rehab.

Typical stay 2 - 3 months

Private pay

59% of new residents, often for short stays.

Typical stay 1 - 2 months

Medicaid

32% of new residents, often for long-term daily care.

Typical stay 1 - 2 years

Finances and operations

Proprietary home
Other
Home revenue
$9.6M
Profit
$991.1K
Proprietary home Other
Home revenue
$9,638,401.00
Profit
$991,073.00
Payroll costs Info The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$2.8M
29.5% of revenue
Other operating costs Info All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$5.8M
Total costs $8.6M
Years in operation
38 years in operation
A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.
Walk Score
Walk Score: 14 / 100
Car-dependent. Most errands require a car, with limited nearby walkable options.

Additional licensing details

CMS Certification Number: 345473

Ownership & operating entity

Profit status: for-profit

Staffing

Key information about the people who lead and staff this community.

Leadership

Contact: Mr. Rusty Mitchell, Executive Director

Care Services

Alzheimer's Certification

What does this home offer?

Accepts Medicaid icon
Accepts Medicaid icon

Accept Medicaid: Yes

Building type icon
Building type icon

Building Type: Single-story

Recreational activities icon
Recreational activities icon

Recreational Activities

Exercise program icon
Exercise program icon

Exercise Programs

Health Programs icon

Health Programs

Types of Care at Wilora Lake Healthcare Center – NC West

Memory Care Nursing Home
Contact Wilora Lake Healthcare Center – NC West

Places of interest near Wilora Lake Healthcare Center – NC West

Address 7.2 miles from city center

Address 6001 Wilora Lake Rd, Charlotte, NC 28212

Calculate Travel Distance to Wilora Lake Healthcare Center – NC West

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Address

Staffing Data

Source: CMS Payroll-Based Journal (Q2 2025)

157
Total Staff
121
Employees
36
Contractors
23,302
Total Hours (Quarter)
33
Avg Staff/Day
7.8
Avg Shift (hrs)
Nursing Staff Breakdown
Role Count Avg Shift (hrs) Uses Contractors?
Registered Nurse119.8 No
Licensed Practical Nurse249.6 No
Certified Nursing Assistant677.9 No
Staff by Category
Administration
6 staff
4.4hs shift avg
Nursing Staff
107 staff
8.4hs shift avg
Physicians & Practitioners
6 staff
8hs shift avg
Therapy Services
26 staff
5.7hs shift avg
Activities & Recreation
1 staff
3.5hs shift avg
Social Services
5 staff
5.7hs shift avg
Dietary Services
5 staff
7.6hs shift avg
Other Services
1 staff
5.8hs shift avg
Contractor Analysis
8.5%
of total hours from contractors
1,984 contractor hours this quarter
Speech Language Pathologist: 6 Qualified Social Worker: 5 Physical Therapy Aide: 7 Occupational Therapy Assistant: 3 Physical Therapy Assistant: 3 Respiratory Therapy Technician: 6 Medical Director: 4 Qualified Activities Professional: 1 Occupational Therapy Aide: 1
Role Employees Contractors Total Staff Total Hours Days Worked % of Days Avg Shift (hrs)
Certified Nursing Assistant6706711,04691100%7.9
Licensed Practical Nurse240245,20491100%9.6
Registered Nurse110111,9278897%9.8
Clinical Nurse Specialist4046486571%8
Physical Therapy Aide0775524752%6.2
Dietitian2025466470%8.5
Administrator2025206571%8
Nurse Practitioner2025206571%8
Respiratory Therapy Technician0664955662%6.9
RN Director of Nursing3034725965%8
Speech Language Pathologist0663054954%4.7
Physical Therapy Assistant0332894448%6.4
Other Dietary Services Staff3032584246%6.1
Qualified Social Worker0552243336%5.7
Medication Aide/Technician2021493336%4.5
Medical Director044556571%0.8
Occupational Therapy Aide01137910%4.1
Mental Health Service Worker1012955%5.8
Qualified Activities Professional0111444%3.5
Occupational Therapy Assistant033141516%0.9

Health Inspection History

Source: CMS Health Citations (Jun 2022 – Feb 2025)

2
Inspections
12
Total Citations
0
Critical (J-L)
0
Serious (G-I)
6
Citations/Inspection
Feb 2025
Last Inspection
Citation Severity Distribution
Minor (A-C)
0
Moderate (D-F)
12
Serious (G-I)
0
Critical (J-L)
0
What do these levels mean?
Top Deficiency Categories
Resident Rights
4
33% of total
Quality of Life & Care
2
17% of total
Abuse, Neglect & Exploitation
2
17% of total
Infection Control
1
8% of total
Pharmacy Services
1
8% of total
Citation Sources
Standard Inspections 12
Complaint Investigations 8
State Comparison (NC)
Citations
12
North Carolina average: 20.9
Critical Citations
0
North Carolina average: 1.3
Recent Citations (Last 3 Years)
DateSeverity ?CategoryTagStatus
Feb 20, 2025 D Abuse/NeglectF0600 Corrected
Feb 20, 2025 D Abuse/NeglectF0610 Corrected
Feb 20, 2025 D Infection ControlF0880 Corrected
Feb 20, 2025 D Quality of CareF0689 Corrected
Feb 20, 2025 D Quality of CareF0698 Corrected
Feb 20, 2025 D Care PlanningF0641 Corrected
Feb 20, 2025 D Resident RightsF0553 Corrected
Feb 20, 2025 D Resident RightsF0583 Corrected
Feb 20, 2025 D Resident RightsF0623 Corrected
Feb 20, 2025 D Resident RightsF0626 Corrected
Jun 23, 2022 E NutritionF0812 Corrected
Jun 23, 2022 E PharmacyF0761 Corrected

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Ownership: For-Profit Corporation
Part of: Consulate Healthcare
Resident Census by Payment Source
66 Total Residents
Medicare 8 (12.1%)
Medicaid 41 (62.1%)
Private Pay/Other 17 (25.8%)
Programs & Services
Residents' Group
Family Engagement

Active councils help families stay involved in care decisions and facility operations.

Quality Measures

CMS quality measures assess care quality for long-stay and short-stay residents. Lower percentages generally indicate better outcomes for most measures.

Source: CMS Nursing Home Compare (Data as of Jan 2026)

High-Risk Clinical Events
12.1 Score
6% worse than avg North Carolina avg: 11.5

Composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and ADL decline

Functional Decline
25.2 Score
22% worse than avg North Carolina avg: 20.6

Composite score based on ADL decline, walking ability decline, and incontinence

Long-Stay Resident Measures

Measures for residents who stay 101 days or more. For most measures, lower percentages indicate better care.

Need for Help with Daily Activities Increased
17.5%
Lost Too Much Weight
7.3%
Urinary Tract Infection
0.5%
Depressive Symptoms
4.1%
Falls with Major Injury
2.3%
Pneumococcal Vaccine
97.2%
Antipsychotic Use
7.6%
Walking Ability Worsened
30.0%
Influenza Vaccine
100.0%
High Risk Residents with Pressure Ulcers
3.4%
Low Risk Long-Stay Residents with Bowel/Bladder Incontinence
28.0%
Short-Stay Resident Measures

Measures for residents who stay 100 days or less (typically rehabilitation patients).

Pneumococcal Vaccine
62.1% 22% worse than avg North Carolina: 79.9%
Short-Stay Residents Who Received a New Antipsychotic Medication
1.0% 32% better than avg North Carolina: 1.5%
Influenza Vaccine
55.3% 29% worse than avg North Carolina: 78.1%

Guides for Better Senior Living

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Financial Aid for North Carolina Seniors

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Community Alternatives Program for Disabled Adults

NC Medicaid CAP/DA

Age 65+ or disabled, North Carolina resident, Medicaid- eligible, nursing home-level care need.

~$2,829/month (300% FBR, individual).

$2,000 (individual), $3,000 (couple).

High demand; waitlists common in urban areas.

North Carolina Senior Care Options

NC SCO (via NFCSP)

Caregiver of someone 60+ (or with dementia), North Carolina resident.

No strict limit; prioritizes low-income.

Not applicable.

Limited slots; rural/urban balance.

Program of All-Inclusive Care for the Elderly (PACE)

North Carolina PACE (e.g., PACE of the Triad)

Age 55+, NC resident (specific counties), NFLOC, safe with PACE support.

~$2,829/month (Medicaid-eligible); private pay option available.

$2,000 (individual), $3,000 (couple) for Medicaid enrollees.

Available in 10+ counties (e.g., Guilford, Wake); multiple providers (e.g., PACE of the Southern Piedmont).

In-Home Aide Services

North Carolina In-Home Aide Services

Age 60+, NC resident, unable to perform 1+ ADL, at risk of nursing home placement.

No strict cap; prioritizes low-income (~$24,980/year).

Not assessed; need-based.

Family can be aides; varies by county funding.

Medicare Savings Program (MSP)

North Carolina Medicare Savings Program

Age 65+ or disabled, NC resident, Medicare Part A/B.

~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.

$9,430 (individual), $14,130 (couple).

Three tiers; no waitlist; includes Extra Help for Part D.

Low-Income Energy Assistance Program (LIHEAP)

North Carolina LIHEAP

Age 60+ prioritized, NC resident, low-income household.

~$3,970/month (individual, 185% FPL).

Not assessed; income-focused.

Covers oil, gas, electric; emergency aid via Crisis Intervention Program (CIP).

Senior Community Service Employment Program (SCSEP)

North Carolina SCSEP

Age 55+, unemployed, low-income, NC resident.

~$1,983/month (125% FPL).

Not specified; income-focused.

Priority for veterans, rural residents; AARP partnership.

VA Aid and Attendance (A&A) and Housebound Benefits

North Carolina VA Aid and Attendance/Housebound

Age 65+ or disabled veteran/spouse, NC resident, wartime service, need for ADL help (A&A) or homebound.

Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.

~$155,356 (net worth limit).

High veteran demand in rural/urban areas.

Urgent Repair Program (URP)

North Carolina Urgent Repair Program

Age 60+ prioritized, NC resident, homeowner, low-income.

~$30,258/year (50% AMI, varies by county).

Not strictly assessed; home value considered.

Forgivable at $2,000/year; statewide via local partners.

State/County Special Assistance (SA)

North Carolina Special Assistance

Age 65+ (or disabled), NC resident, in licensed adult care home, low-income.

~$1,255/month (individual, 100% FPL); varies by facility rate.

$2,000 (individual).

Covers assisted living; counties supplement state funds.

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