Show Inspection Reports
Total health inspections
2
North Carolina average 4
Last Health inspection on Feb 2025
Mostly long-term care residents
Most residents stay for extended periods and receive ongoing daily care.
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Care Home in Mecklenburg County
CMS overall rating
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Wilora Lake Healthcare Center – NC West
Care Home in Mecklenburg County
CMS overall rating
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Wilora Lake Healthcare Center – NC West
Set in a serene area in Charlotte, NC, Wilora Lake Healthcare Center – Nc West provides a warm and welcoming environment for those needing skilled nursing services, short-term rehabilitation, or long-term care. They aim to improve residents’ quality of life by offering them personalized care plans with daily living assistance, comprehensive rehabilitation therapy programs, and memory care, depending on residents’ needs. With access to physical, speech, and occupational therapy services, residents can get back to doing the things they love in no time.
They also have an independent living and assisted living unit for residents looking to live their lives fully while receiving the care and assistance they may need. With no chores to worry about, residents can focus on maintaining their well-being and enjoying the things they love. At Wilora Lake Healthcare Center – Nc West, residents are given all the care and support they need amidst a supportive setting that fosters healing and relaxation.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Nursing care per resident
This shows how many total hours of nursing staff time are available per resident each day. Higher numbers usually mean more staff support.
Staffing hours breakdown
Hours of care per resident per day, broken down by staff type. Data from CMS Medicare.
Registered Nurse (RN)
Registered nurse hours per resident per day.
Registered nurse hours per resident per day.
Nurse Aide
Nurse aide hours per resident per day.
Nurse aide hours per resident per day.
Total Nursing (Weekend)
Total number of nurse staff hours per resident per day on weekends.
Total number of nurse staff hours per resident per day on weekends.
Physical Therapist
Physical therapist staff hours per resident per day.
Physical therapist staff hours per resident per day.
RN (Weekend)
Registered nurse hours per resident per day on weekends.
Registered nurse hours per resident per day on weekends.
Capacity and availability
Smaller home
May offer a more intimate, personalized care environment.
Total beds
70
This home usually has limited availability
Occupancy is moderate, suggesting balanced demand.
Occupancy rate
89.1%
Residents per day (avg)
65
Occupancy rate
89.1%
Residents per day (avg)
65
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Long-term daily care
Ongoing support needs
Breakdown by payment type
Medicare
9% of new residents, usually for short-term rehab.
Typical stay
2 - 3 months
Private pay
59% of new residents, often for short stays.
Typical stay
1 - 2 months
Medicaid
32% of new residents, often for long-term daily care.
Typical stay
1 - 2 years
Finances and operations
Privately-owned community
Home revenue
$9.6M
Profit
$991.1K
Privately-owned community
Home revenue
$9.6M
Profit
$991.1K
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$2.8M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$5.8M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$8.6M
38 years in operation
A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.
Walk Score: 14 / 100
Car-dependent. Most errands require a car, with limited nearby walkable options.
CMS Certification Number345473
Profit Statusfor-profit
Staffing
Key information about the people who lead and staff this community.
ContactMr. Rusty Mitchell, Executive Director
Alzheimer's Certification
What does this home offer?
Accept Medicaid: Yes
Building Type: Single-story
Recreational Activities
Exercise Programs
Health Programs
Types of Care at Wilora Lake Healthcare Center – NC West
Memory Care
Nursing Home
Inspection History
In North Carolina, the Department of Health and Human Services, Division of Health Service Regulation conducts unannounced surveys to ensure nursing and adult care homes meet safety standards.
3 visits/inspections
3 routine inspections
Results
2 with issues
1 without issues
Latest inspection
Date
February 20, 2025
Routine20 deficiencies
Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.
North Carolina average: 46 deficiencies
Health Inspection History
Inspections
Total health citations
12
North Carolina average 20.9
Citations per inspection
6
North Carolina average 4.99
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
4 of 12 citations resulted from standard inspections; and 8 of 12 came from combined inspections (standard and complaint).
Breakdown of citation severity (last 3 years)
Critical Health citations
0
0
100% better than North Carolina averageNorth Carolina average: 1.3
Serious Health citations
0
0
100% better than North Carolina averageNorth Carolina average: 0.9
0 critical citations
0 serious citations
12 moderate citations
0 minor citations
Citations history (last 3 years)
Abuse/Neglect moderate citation
Issues related to protecting resident's from harm, including abuse, neglect, or mistreatment.
Feb 20, 2025
Issues related to protecting resident's from harm, including abuse, neglect, or mistreatment.
Feb 20, 2025
Corrected
Abuse/Neglect moderate citation
Issues related to protecting resident's from harm, including abuse, neglect, or mistreatment.
Feb 20, 2025
Issues related to protecting resident's from harm, including abuse, neglect, or mistreatment.
Feb 20, 2025
Corrected
Infection Control moderate citation
Issues related to preventing and controlling infections, including hygiene practices and safety protocols.
Feb 20, 2025
Issues related to preventing and controlling infections, including hygiene practices and safety protocols.
Feb 20, 2025
Corrected
Quality of Care moderate citation
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Feb 20, 2025
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Feb 20, 2025
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Compare Care Homes around Mecklenburg County The information below is reported by the North Carolina Department of Health and Human Services, Division of Health Service Regulation.
Filter by care type
Wilora Lake Healthcare Center – NC West
MC
Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
Charlotte (Eastland - Wilora Lake)
70
No
14
89.1%
-
3
-
Places of interest near Wilora Lake Healthcare Center – NC West
7.2 miles from city center
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Staffing Data (Q2 2025)
This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.
Total staff
157
Employees
121
Contractors
36
Staff to resident ratio
2.38:1
28% better than North Carolina averageNorth Carolina average ratio: 1.85:1
Avg staff/day
33
Average shift
7.8 hours
0% compared with North Carolina averageNorth Carolina average: 8 hours
Total staff hours (quarter)
23,302
Nursing staff breakdown
Registered Nurse
Manages medical care and health needs.
Total count
11
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.8 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.8 hoursNo contractors work on this role.
Licensed Practical Nurse
Assists with medical care and medications.
Total count
24
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.6 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.6 hoursNo contractors work on this role.
Certified Nursing Assistant
Helps with daily care and mobility.
Total count
67
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.9 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.9 hoursNo contractors work on this role.
Contractor staffing
Total hours from contractors
8.5%
1,984 contractor hours this quarter
Physical Therapy Aide: 7
Speech Language Pathologist: 6
Respiratory Therapy Technician: 6
Qualified Social Worker: 5
Medical Director: 4
Occupational Therapy Assistant: 3
Physical Therapy Assistant: 3
Qualified Activities Professional: 1
Occupational Therapy Aide: 1
Staff by category
| Certified Nursing Assistant | 67 | 0 | 67 | 11,046 | 91 | 100% | 7.9 |
| Licensed Practical Nurse | 24 | 0 | 24 | 5,204 | 91 | 100% | 9.6 |
| Registered Nurse | 11 | 0 | 11 | 1,927 | 88 | 97% | 9.8 |
| Clinical Nurse Specialist | 4 | 0 | 4 | 648 | 65 | 71% | 8 |
| Physical Therapy Aide | 0 | 7 | 7 | 552 | 47 | 52% | 6.2 |
| Dietitian | 2 | 0 | 2 | 546 | 64 | 70% | 8.5 |
| Administrator | 2 | 0 | 2 | 520 | 65 | 71% | 8 |
| Nurse Practitioner | 2 | 0 | 2 | 520 | 65 | 71% | 8 |
| Respiratory Therapy Technician | 0 | 6 | 6 | 495 | 56 | 62% | 6.9 |
| RN Director of Nursing | 3 | 0 | 3 | 472 | 59 | 65% | 8 |
| Speech Language Pathologist | 0 | 6 | 6 | 305 | 49 | 54% | 4.7 |
| Physical Therapy Assistant | 0 | 3 | 3 | 289 | 44 | 48% | 6.4 |
| Other Dietary Services Staff | 3 | 0 | 3 | 258 | 42 | 46% | 6.1 |
| Qualified Social Worker | 0 | 5 | 5 | 224 | 33 | 36% | 5.7 |
| Medication Aide/Technician | 2 | 0 | 2 | 149 | 33 | 36% | 4.5 |
| Medical Director | 0 | 4 | 4 | 55 | 65 | 71% | 0.8 |
| Occupational Therapy Aide | 0 | 1 | 1 | 37 | 9 | 10% | 4.1 |
| Mental Health Service Worker | 1 | 0 | 1 | 29 | 5 | 5% | 5.8 |
| Qualified Activities Professional | 0 | 1 | 1 | 14 | 4 | 4% | 3.5 |
| Occupational Therapy Assistant | 0 | 3 | 3 | 14 | 15 | 16% | 0.9 |
67 Certified Nursing Assistant
% of Days
100%
24 Licensed Practical Nurse
% of Days
100%
11 Registered Nurse
% of Days
97%
4 Clinical Nurse Specialist
% of Days
71%
7 Physical Therapy Aide
% of Days
52%
2 Dietitian
% of Days
70%
2 Administrator
% of Days
71%
2 Nurse Practitioner
% of Days
71%
6 Respiratory Therapy Technician
% of Days
62%
3 RN Director of Nursing
% of Days
65%
6 Speech Language Pathologist
% of Days
54%
3 Physical Therapy Assistant
% of Days
48%
3 Other Dietary Services Staff
% of Days
46%
5 Qualified Social Worker
% of Days
36%
2 Medication Aide/Technician
% of Days
36%
4 Medical Director
% of Days
71%
1 Occupational Therapy Aide
% of Days
10%
1 Mental Health Service Worker
% of Days
5%
1 Qualified Activities Professional
% of Days
4%
3 Occupational Therapy Assistant
% of Days
16%
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total census
66 residents
Residents by payment source
Medicare
8 residents (12.1%)
Medicaid
41 residents (62.1%)
Private pay or other
17 residents (25.8%)
Programs & Services
Residents' Group
Residents meet regularly to discuss policies, care quality, and activities
Active Resident Council
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
12.1
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
12.1
6% worse than North Carolina averageNorth Carolina average: 11.5
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
25.2
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
25.2
22% worse than North Carolina averageNorth Carolina average: 20.6
Long-stay resident measures
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
17.5%
Percent of long-stay residents whose need for help with daily activities has increased
17.5%
In line with North Carolina averageNorth Carolina average: 17.5%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
30.0%
Percent of long-stay residents whose ability to move independently worsened
30.0%
29% worse than North Carolina averageNorth Carolina average: 23.3%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
28.0%
Percent of low risk long-stay residents who lose control of their bowels or bladder
28.0%
31% worse than North Carolina averageNorth Carolina average: 21.4%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
2.3%
Percent of long-stay residents experiencing one or more falls with major injury
2.3%
37% better than North Carolina averageNorth Carolina average: 3.6%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
3.4%
Percent of long-stay high risk residents with pressure ulcers
3.4%
46% better than North Carolina averageNorth Carolina average: 6.3%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
0.5%
Percent of long-stay residents with a urinary tract infection
0.5%
82% better than North Carolina averageNorth Carolina average: 2.6%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
7.3%
Percent of long-stay residents who lose too much weight
7.3%
In line with North Carolina averageNorth Carolina average: 7.4%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
4.1%
Percent of long-stay residents who have depressive symptoms
4.1%
7% better than North Carolina averageNorth Carolina average: 4.4%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
7.6%
Percent of long-stay residents who received an antipsychotic medication
7.6%
43% better than North Carolina averageNorth Carolina average: 13.4%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
97.2%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
97.2%
6% better than North Carolina averageNorth Carolina average: 91.6%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
6% better than North Carolina averageNorth Carolina average: 94.1%
Short-stay resident measures
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
62.1%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
62.1%
22% worse than North Carolina averageNorth Carolina average: 79.9%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
1.0%
Percent of short-stay residents who newly received an antipsychotic medication
1.0%
32% better than North Carolina averageNorth Carolina average: 1.5%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
55.3%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
55.3%
29% worse than North Carolina averageNorth Carolina average: 78.1%
Re-hospitalized after SNF stay
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
15.1%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
15.1%
34% better than North Carolina averageNorth Carolina average: 22.9%
Emergency department visits
Percentage of short-stay residents who had an outpatient emergency department visit.
8.5%
Percentage of short-stay residents who had an outpatient emergency department visit.
8.5%
36% better than North Carolina averageNorth Carolina average: 13.2%
Falls with major injury
Percentage of SNF residents who experience falls with major injury during their stay.
0.0%
Percentage of SNF residents who experience falls with major injury during their stay.
0.0%
100% better than North Carolina averageNorth Carolina average: 0.8%
Ability to care for self at discharge
Percentage of residents at or above expected ability to care for themselves at discharge.
61.0%
Percentage of residents at or above expected ability to care for themselves at discharge.
61.0%
14% better than North Carolina averageNorth Carolina average: 53.7%
Successful return to home or community
Rate of successful return to home or community from a skilled nursing facility.
49.8%
Rate of successful return to home or community from a skilled nursing facility.
49.8%
In line with North Carolina averageNorth Carolina average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Financial Trends
Historical financial and operational data for Wilora Lake Healthcare Center – NC West based on CMS SNF Cost Reports.
Occupancy Rate
89.1%
↑ 11.4pp vs 2022
Net Income
$991.1K
↓ ~$132.1K vs 2022
Total Payroll
$3.2M
↑ ~$260.1K vs 2022
Profit Margin
10.3%
↓ 2.8pp vs 2022
Loading trend charts...
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