Mix of rehab and long-term care
This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.
Wilora Lake Healthcare Center – NC West
Wilora Lake Healthcare Center – NC West is a Care Home in North Carolina
Wilora Lake Healthcare Center… is a Care Home in North Carolina
Wilora Lake Healthcare Center – NC West
Wilora Lake Healthcare Center – NC West is a Care Home in North Carolina
Wilora Lake Healthcare Center… is a Care Home in North Carolina
Set in a serene area in Charlotte, NC, Wilora Lake Healthcare Center – NC West provides a warm and welcoming environment for those needing skilled nursing services, short-term rehabilitation, or long-term care. They aim to improve residents’ quality of life by offering them personalized care plans with daily living assistance, comprehensive rehabilitation therapy programs, and memory care, depending on residents’ needs. With access to physical, speech, and occupational therapy services, residents can get back to doing the things they love in no time.
They also have an independent living and assisted living unit for residents looking to live their lives fully while receiving the care and assistance they may need. With no chores to worry about, residents can focus on maintaining their well-being and enjoying the things they love. At Wilora Lake Healthcare Center – NC West, residents are given all the care and support they need amidst a supportive setting that fosters healing and relaxation.
Quality ratings
Based on health inspections, staffing and quality measures.
Based on deficiencies found during state health inspections.
Based on nurse staffing hours per resident per day.
Based on clinical outcomes for residents.
Capacity and availability
Smaller home
May offer a more intimate, personalized care environment.
Total beds
70
This home usually has limited availability
Occupancy is moderate, suggesting balanced demand.
Occupancy rate
93.3%
Residents per day (avg)
65
Occupancy rate
93.3%
Residents per day (avg)
65
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Flexible care needs
Breakdown by payment type
Medicare
24% of new residents, usually for short-term rehab.
Typical stay
1 - 2 years
Private pay
53% of new residents, often for short stays.
Typical stay
1 - 2 months
Medicaid
23% of new residents, often for long-term daily care.
Typical stay
1 - 2 months
Finances and operations
Voluntary non-profit home
Church
Home revenue
$8.5M
Surplus of revenue
$1.1M
Voluntary non-profit home
Church
Home revenue
$8,533,386.00
Surplus of revenue
$1,123,125.00
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$2.6M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$3.4M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$6.0M
38 years in operation
A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.
Walk Score: 14 / 100
Car-dependent. Most errands require a car, with limited nearby walkable options.
Additional licensing details
CMS Certification Number:
345473
Ownership & operating entity
Profit status:
for-profit
Staffing
Key information about the people who lead and staff this community.
Leadership
Contact:
Mr. Rusty Mitchell, Executive Director
Care Services
Alzheimer's Certification
What does this home offer?
Accept Medicaid: Yes
Building Type: Single-story
Recreational Activities
Exercise Programs
Health Programs
Types of Care at Wilora Lake Healthcare Center – NC West
Memory Care
Nursing Home
Places of interest near Wilora Lake Healthcare Center – NC West
7.2 miles from city center
6001 Wilora Lake Rd, Charlotte, NC 28212
Calculate Travel Distance to Wilora Lake Healthcare Center – NC West
Add your location
Staffing Data
Source: CMS Payroll-Based Journal (Q2 2025)
157
Total Staff
121
Employees
36
Contractors
23,302
Total Hours (Quarter)
33
Avg Staff/Day
7.8
Avg Shift (hrs)
Nursing Staff Breakdown
| Role ⓘ | Count ⓘ | Avg Shift (hrs) ⓘ | Uses Contractors? ⓘ |
|---|---|---|---|
| Registered Nurse | 11 | 9.8 | No |
| Licensed Practical Nurse | 24 | 9.6 | No |
| Certified Nursing Assistant | 67 | 7.9 | No |
Staff by Category
Administration ⓘ
6 staff
4.4hs shift avg
Nursing Staff ⓘ
107 staff
8.4hs shift avg
Physicians & Practitioners ⓘ
6 staff
8hs shift avg
Therapy Services ⓘ
26 staff
5.7hs shift avg
Activities & Recreation ⓘ
1 staff
3.5hs shift avg
Social Services ⓘ
5 staff
5.7hs shift avg
Dietary Services ⓘ
5 staff
7.6hs shift avg
Other Services ⓘ
1 staff
5.8hs shift avg
Contractor Analysis
8.5%
of total hours from contractors
1,984 contractor hours this quarter
Speech Language Pathologist: 6
Qualified Social Worker: 5
Physical Therapy Aide: 7
Occupational Therapy Assistant: 3
Physical Therapy Assistant: 3
Respiratory Therapy Technician: 6
Medical Director: 4
Qualified Activities Professional: 1
Occupational Therapy Aide: 1
| Role ⓘ | Employees ⓘ | Contractors ⓘ | Total Staff ⓘ | Total Hours ⓘ | Days Worked ⓘ | % of Days ⓘ | Avg Shift (hrs) ⓘ |
|---|---|---|---|---|---|---|---|
| Certified Nursing Assistant | 67 | 0 | 67 | 11,046 | 91 | 100% | 7.9 |
| Licensed Practical Nurse | 24 | 0 | 24 | 5,204 | 91 | 100% | 9.6 |
| Registered Nurse | 11 | 0 | 11 | 1,927 | 88 | 97% | 9.8 |
| Clinical Nurse Specialist | 4 | 0 | 4 | 648 | 65 | 71% | 8 |
| Physical Therapy Aide | 0 | 7 | 7 | 552 | 47 | 52% | 6.2 |
| Dietitian | 2 | 0 | 2 | 546 | 64 | 70% | 8.5 |
| Administrator | 2 | 0 | 2 | 520 | 65 | 71% | 8 |
| Nurse Practitioner | 2 | 0 | 2 | 520 | 65 | 71% | 8 |
| Respiratory Therapy Technician | 0 | 6 | 6 | 495 | 56 | 62% | 6.9 |
| RN Director of Nursing | 3 | 0 | 3 | 472 | 59 | 65% | 8 |
| Speech Language Pathologist | 0 | 6 | 6 | 305 | 49 | 54% | 4.7 |
| Physical Therapy Assistant | 0 | 3 | 3 | 289 | 44 | 48% | 6.4 |
| Other Dietary Services Staff | 3 | 0 | 3 | 258 | 42 | 46% | 6.1 |
| Qualified Social Worker | 0 | 5 | 5 | 224 | 33 | 36% | 5.7 |
| Medication Aide/Technician | 2 | 0 | 2 | 149 | 33 | 36% | 4.5 |
| Medical Director | 0 | 4 | 4 | 55 | 65 | 71% | 0.8 |
| Occupational Therapy Aide | 0 | 1 | 1 | 37 | 9 | 10% | 4.1 |
| Mental Health Service Worker | 1 | 0 | 1 | 29 | 5 | 5% | 5.8 |
| Qualified Activities Professional | 0 | 1 | 1 | 14 | 4 | 4% | 3.5 |
| Occupational Therapy Assistant | 0 | 3 | 3 | 14 | 15 | 16% | 0.9 |
Health Inspection History
Source: CMS Health Citations (Jun 2022 – Feb 2025)
2
Inspections
12
Total Citations
0
Critical (J-L)
0
Serious (G-I)
6
Citations/Inspection
Feb 2025
Last Inspection
Citation Severity Distribution
What do these levels mean?
Top Deficiency Categories
Resident Rights
4
33% of total
Quality of Life & Care
2
17% of total
Abuse, Neglect & Exploitation
2
17% of total
Infection Control
1
8% of total
Pharmacy Services
1
8% of total
Citation Sources
Standard Inspections
12
Complaint Investigations
8
State Comparison (NC)
Avg Citations (State)
20.9
This Facility: 12
Avg Critical (State)
1.3
This Facility: 0
Recent Citations (Last 3 Years)
| Date | Severity ? | Category | Tag | Status |
|---|---|---|---|---|
| Feb 20, 2025 | D | Abuse/Neglect | F0600 | Corrected |
| Feb 20, 2025 | D | Abuse/Neglect | F0610 | Corrected |
| Feb 20, 2025 | D | Infection Control | F0880 | Corrected |
| Feb 20, 2025 | D | Quality of Care | F0689 | Corrected |
| Feb 20, 2025 | D | Quality of Care | F0698 | Corrected |
| Feb 20, 2025 | D | Care Planning | F0641 | Corrected |
| Feb 20, 2025 | D | Resident Rights | F0553 | Corrected |
| Feb 20, 2025 | D | Resident Rights | F0583 | Corrected |
| Feb 20, 2025 | D | Resident Rights | F0623 | Corrected |
| Feb 20, 2025 | D | Resident Rights | F0626 | Corrected |
| Jun 23, 2022 | E | Nutrition | F0812 | Corrected |
| Jun 23, 2022 | E | Pharmacy | F0761 | Corrected |
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Ownership: For-Profit Corporation
Part of: Consulate Healthcare
Resident Census by Payment Source
66
Total Residents
Medicare
8
(12.1%)
ⓘ
Medicaid
41
(62.1%)
ⓘ
Private Pay/Other
17
(25.8%)
ⓘ
Programs & Services
Residents' Group
ⓘ
Family Engagement
Active councils help families stay involved in care decisions and facility operations.
Active
Resident Council
ⓘ
Quality Measures
CMS quality measures assess care quality for long-stay and short-stay residents. Lower percentages generally indicate better outcomes for most measures.
Source: CMS Nursing Home Compare (Data as of Jan 2026)
High-Risk Clinical Events
12.1
Score
6% worse than avg
State avg: 11.5
Composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and ADL decline
Functional Decline
25.2
Score
22% worse than avg
State avg: 20.6
Composite score based on ADL decline, walking ability decline, and incontinence
Long-Stay Resident Measures
Measures for residents who stay 101 days or more. For most measures, lower percentages indicate better care.
Need for Help with Daily Activities Increased
17.5%
Lost Too Much Weight
7.3%
Urinary Tract Infection
0.5%
Depressive Symptoms
4.1%
Falls with Major Injury
2.3%
Pneumococcal Vaccine
97.2%
Antipsychotic Use
7.6%
Walking Ability Worsened
30.0%
Influenza Vaccine
100.0%
High Risk Residents with Pressure Ulcers
3.4%
Low Risk Long-Stay Residents with Bowel/Bladder Incontinence
28.0%
Short-Stay Resident Measures
Measures for residents who stay 100 days or less (typically rehabilitation patients).
Pneumococcal Vaccine
62.1%
22% worse than avg
State: 79.9%
Short-Stay Residents Who Received a New Antipsychotic Medication
1.0%
32% better than avg
State: 1.5%
Influenza Vaccine
55.3%
29% worse than avg
State: 78.1%
Guides for Better Senior Living
Care Cost Calculator: See Prices in Your Area
Nursing Home Data Explorer
Don’t Wait Too Long: 7 Red Flag Signs Your Parent Needs Assisted Living Now
The True Cost of Assisted Living in 2025 – And How Families Are Paying For It
Understanding Senior Living Costs: Pricing Models, Discounts & Financial Assistance
Claim What’s Yours: Financial Aid for North Carolina Seniors
Program
State Program Name
Eligibility
Benefits
Community Alternatives Program for Disabled Adults
NC Medicaid CAP/DA
Official government program page
- General: Age 65+ or disabled, North Carolina resident, Medicaid- eligible, nursing home-level care need.
- Income Limits (2025): ~$2,829/month (300% FBR, individual).
- Asset Limits: $2,000 (individual), $3,000 (couple).
- NC Specifics: High demand; waitlists common in urban areas.
- Services: Personal care (5-7 hours/day), respite (240 hours/year), adult day care ($60/day), home modifications ($1,500 avg.).
North Carolina Senior Care Options
NC SCO (via NFCSP)
- General: Caregiver of someone 60+ (or with dementia), North Carolina resident.
- Income Limits: No strict limit; prioritizes low-income.
- Asset Limits: Not applicable.
- NC Specifics: Limited slots; rural/urban balance.
- Services: In-home respite (4-6 hours/day), adult day care (~$60/day), short-term facility care (up to 5 days).
Program of All-Inclusive Care for the Elderly (PACE)
North Carolina PACE (e.g., PACE of the Triad)
Official government program page
- General: Age 55+, NC resident (specific counties), NFLOC, safe with PACE support.
- Income Limits (2025): ~$2,829/month (Medicaid-eligible); private pay option available.
- Asset Limits: $2,000 (individual), $3,000 (couple) for Medicaid enrollees.
- NC Specifics: Available in 10+ counties (e.g., Guilford, Wake); multiple providers (e.g., PACE of the Southern Piedmont).
- Services: Personal care (5-7 hours/day), medical care, meals, transportation, respite, therapies.
In-Home Aide Services
North Carolina In-Home Aide Services
Official government program page
- General: Age 60+, NC resident, unable to perform 1+ ADL, at risk of nursing home placement.
- Income Limits (2025): No strict cap; prioritizes low-income (~$24,980/year).
- Asset Limits: Not assessed; need-based.
- NC Specifics: Family can be aides; varies by county funding.
- Services: Personal care (5-20 hours/week), meal prep, respite (~5 days/year), errands.
Medicare Savings Program (MSP)
North Carolina Medicare Savings Program
Official government program page
- General: Age 65+ or disabled, NC resident, Medicare Part A/B.
- Income Limits (2025): ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.
- Asset Limits: $9,430 (individual), $14,130 (couple).
- NC Specifics: Three tiers; no waitlist; includes Extra Help for Part D.
- Services: Covers Part B premiums ($174.70/month), deductibles ($240/year), copays (~20%).
Low-Income Energy Assistance Program (LIHEAP)
North Carolina LIHEAP
Official government program page
- General: Age 60+ prioritized, NC resident, low-income household.
- Income Limits (2025): ~$3,970/month (individual, 185% FPL).
- Asset Limits: Not assessed; income-focused.
- NC Specifics: Covers oil, gas, electric; emergency aid via Crisis Intervention Program (CIP).
- Services: Heating/cooling aid ($300-$1,000/season), emergency fuel ($600 max via CIP).
Senior Community Service Employment Program (SCSEP)
North Carolina SCSEP
Official government program page
- General: Age 55+, unemployed, low-income, NC resident.
- Income Limits (2025): ~$1,983/month (125% FPL).
- Asset Limits: Not specified; income-focused.
- NC Specifics: Priority for veterans, rural residents; AARP partnership.
- Services: Paid training (~20 hours/week at ~$7.25/hour), job placement.
VA Aid and Attendance (A&A) and Housebound Benefits
North Carolina VA Aid and Attendance/Housebound
- General: Age 65+ or disabled veteran/spouse, NC resident, wartime service, need for ADL help (A&A) or homebound.
- Income Limits (2025): Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.
- Asset Limits: ~$155,356 (net worth limit).
- NC Specifics: High veteran demand in rural/urban areas.
- Services: Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs (e.g., in-home, assisted living).
Urgent Repair Program (URP)
North Carolina Urgent Repair Program
Official government program page
- General: Age 60+ prioritized, NC resident, homeowner, low-income.
- Income Limits (2025): ~$30,258/year (50% AMI, varies by county).
- Asset Limits: Not strictly assessed; home value considered.
- NC Specifics: Forgivable at $2,000/year; statewide via local partners.
- Services: Repairs (~$8,000-$12,000 avg.) for safety (e.g., roofs, heating, accessibility).
State/County Special Assistance (SA)
North Carolina Special Assistance
Official government program page
- General: Age 65+ (or disabled), NC resident, in licensed adult care home, low-income.
- Income Limits (2025): ~$1,255/month (individual, 100% FPL); varies by facility rate.
- Asset Limits: $2,000 (individual).
- NC Specifics: Covers assisted living; counties supplement state funds.
- Services: Cash (~$1,200-$1,500/month) for room/board; Medicaid covers care services.
Claim What’s Yours Financial Aid for North Carolina Seniors
NC Medicaid CAP/DA
Community Alternatives Program for Disabled Adults
Requirements:
General:Age 65+ or disabled, North Carolina resident, Medicaid- eligible, nursing home-level care need.
Income Limits (2025):~$2,829/month (300% FBR, individual).- Asset Limits:$2,000 (individual), $3,000 (couple).
NC Specifics:High demand; waitlists common in urban areas.
Benefits without Contact:
- Services: Personal care (5-7 hours/day), respite (240 hours/year), adult day care ($60/day), home modifications ($1,500 avg.).
NC SCO (via NFCSP)
North Carolina Senior Care Options
Requirements:
- General:Caregiver of someone 60+ (or with dementia), North Carolina resident.
- Income Limits:No strict limit; prioritizes low-income.
- Asset Limits:Not applicable.
- NC Specifics:Limited slots; rural/urban balance.
Benefits without Contact:
- Services: In-home respite (4-6 hours/day), adult day care (~$60/day), short-term facility care (up to 5 days).
North Carolina PACE (e.g., PACE of the Triad)
Program of All-Inclusive Care for the Elderly (PACE)
Requirements:
- General:Age 55+, NC resident (specific counties), NFLOC, safe with PACE support.
- Income Limits (2025):~$2,829/month (Medicaid-eligible); private pay option available.
- Asset Limits:$2,000 (individual), $3,000 (couple) for Medicaid enrollees.
- NC Specifics:Available in 10+ counties (e.g., Guilford, Wake); multiple providers (e.g., PACE of the Southern Piedmont).
Benefits without Contact:
- Services: Personal care (5-7 hours/day), medical care, meals, transportation, respite, therapies.
North Carolina In-Home Aide Services
In-Home Aide Services
Requirements:
- General:Age 60+, NC resident, unable to perform 1+ ADL, at risk of nursing home placement.
- Income Limits (2025):No strict cap; prioritizes low-income (~$24,980/year).
- Asset Limits:Not assessed; need-based.
- NC Specifics:Family can be aides; varies by county funding.
Benefits without Contact:
- Services: Personal care (5-20 hours/week), meal prep, respite (~5 days/year), errands.
North Carolina Medicare Savings Program
Medicare Savings Program (MSP)
Requirements:
- General:Age 65+ or disabled, NC resident, Medicare Part A/B.
- Income Limits (2025):~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.
- Asset Limits:$9,430 (individual), $14,130 (couple).
- NC Specifics:Three tiers; no waitlist; includes Extra Help for Part D.
Benefits without Contact:
- Services: Covers Part B premiums ($174.70/month), deductibles ($240/year), copays (~20%).
North Carolina LIHEAP
Low-Income Energy Assistance Program (LIHEAP)
Requirements:
- General:Age 60+ prioritized, NC resident, low-income household.
- Income Limits (2025):~$3,970/month (individual, 185% FPL).
- Asset Limits:Not assessed; income-focused.
- NC Specifics:Covers oil, gas, electric; emergency aid via Crisis Intervention Program (CIP).
Benefits without Contact:
- Services: Heating/cooling aid ($300-$1,000/season), emergency fuel ($600 max via CIP).
North Carolina SCSEP
Senior Community Service Employment Program (SCSEP)
Requirements:
- General:Age 55+, unemployed, low-income, NC resident.
- Income Limits (2025):~$1,983/month (125% FPL).
- Asset Limits:Not specified; income-focused.
- NC Specifics:Priority for veterans, rural residents; AARP partnership.
Benefits without Contact:
- Services: Paid training (~20 hours/week at ~$7.25/hour), job placement.
North Carolina VA Aid and Attendance/Housebound
VA Aid and Attendance (A&A) and Housebound Benefits
Requirements:
- General:Age 65+ or disabled veteran/spouse, NC resident, wartime service, need for ADL help (A&A) or homebound.
- Income Limits (2025):Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.
- Asset Limits:~$155,356 (net worth limit).
- NC Specifics:High veteran demand in rural/urban areas.
Benefits without Contact:
- Services: Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs (e.g., in-home, assisted living).
North Carolina Urgent Repair Program
Urgent Repair Program (URP)
Requirements:
- General:Age 60+ prioritized, NC resident, homeowner, low-income.
- Income Limits (2025):~$30,258/year (50% AMI, varies by county).
- Asset Limits:Not strictly assessed; home value considered.
- NC Specifics:Forgivable at $2,000/year; statewide via local partners.
Benefits without Contact:
- Services: Repairs (~$8,000-$12,000 avg.) for safety (e.g., roofs, heating, accessibility).
North Carolina Special Assistance
State/County Special Assistance (SA)
Requirements:
- General:Age 65+ (or disabled), NC resident, in licensed adult care home, low-income.
- Income Limits (2025):~$1,255/month (individual, 100% FPL); varies by facility rate.
- Asset Limits:$2,000 (individual).
- NC Specifics:Covers assisted living; counties supplement state funds.
Benefits without Contact:
- Services: Cash (~$1,200-$1,500/month) for room/board; Medicaid covers care services.
Contact Us
Who we are
Your Senior Care Partner, Every Step of the Way
We help families find affordable senior communities and unlock same day discounts, Medicaid, and Medicare options tailored to your needs.
Contact us Today
Planning a tour? Check our touring checklist.
Thinking of living here? We can help you speak to a current resident
Looking for a job? Apply for Open Positions at Wilora Lake Healthcare Center – NC West
Thinking about senior living? Use our bidding system to get competitive quotes from the best homes in your area.
Touring Checklist for Senior Living
Touring a community? Use this expert-backed checklist to stay organized, ask the right questions, and find the perfect fit.
Location
Community Spaces and Overall Environment
Services
Staffing
Accommodations
Finances
Other Notes
0/250
Send Checklist to Your Email
We'll send you a PDF version of the touring checklist.
Feedback
