North Carolina average 4
Last Health inspection on Feb 2025

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Set in a serene area in Charlotte, NC, Wilora Lake Healthcare Center – Nc West provides a warm and welcoming environment for those needing skilled nursing services, short-term rehabilitation, or long-term care. They aim to improve residents’ quality of life by offering them personalized care plans with daily living assistance, comprehensive rehabilitation therapy programs, and memory care, depending on residents’ needs. With access to physical, speech, and occupational therapy services, residents can get back to doing the things they love in no time.
They also have an independent living and assisted living unit for residents looking to live their lives fully while receiving the care and assistance they may need. With no chores to worry about, residents can focus on maintaining their well-being and enjoying the things they love. At Wilora Lake Healthcare Center – Nc West, residents are given all the care and support they need amidst a supportive setting that fosters healing and relaxation.
Occupancy between 85% and 95% suggests balanced demand.
Key information about the people who lead and staff this community.
In North Carolina, the Department of Health and Human Services, Division of Health Service Regulation conducts unannounced surveys to ensure nursing and adult care homes meet safety standards.
Deficiencies
| This Facility | NC Average | vs. NC Avg |
|---|---|---|---|
|
Total deficiencies
| 20 | 46 | This facility has 57% fewer total deficiencies than a typical North Carolina nursing home (20 vs. NC avg 46).↓ 57% better |
|
Deficiencies per year
| 5 | 11.5 | This facility has 57% fewer deficiencies per year than a typical North Carolina nursing home (5 vs. NC avg 11.5).↓ 57% better |
The most recent inspection on February 20, 2025, identified multiple deficiencies related to resident privacy, abuse prevention, medication misappropriation investigations, transfer and discharge procedures, assessment accuracy, fall prevention, safe mechanical lift use, and infection control. Earlier inspections showed a similar pattern of issues, including incomplete investigations, inaccurate assessments, and inadequate fall prevention, with prior reports also noting medication and food safety concerns. Inspectors cited recurring themes around protecting residents from abuse, ensuring accurate documentation, and maintaining safe care practices. Complaint investigations were not listed in the available reports. The inspection history indicates ongoing challenges with these areas, with no clear improvement trend over time.
Read the full inspection reports for this facility, including detailed findings and corrective actions.
Show Inspection ReportsNorth Carolina average 4
Last Health inspection on Feb 2025
North Carolina average 20.9
North Carolina average 4.99
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
4 of 12 citations resulted from standard inspections; and 8 of 12 came from combined inspections (standard and complaint).
North Carolina average: 1.3
North Carolina average: 0.9
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
Manages medical care and health needs.
No contractors work on this role.
Assists with medical care and medications.
No contractors work on this role.
Helps with daily care and mobility.
No contractors work on this role.
Total hours from contractors
2,561 contractor hours this quarter
| Certified Nursing Assistant | 33 | 0 | 33 | 9,796 | 92 | 100% | 7.6 |
| Licensed Practical Nurse | 14 | 0 | 14 | 4,499 | 92 | 100% | 10 |
| Registered Nurse | 5 | 0 | 5 | 1,950 | 90 | 98% | 10.3 |
| Physical Therapy Aide | 0 | 6 | 6 | 591 | 70 | 76% | 6.4 |
| Respiratory Therapy Technician | 0 | 5 | 5 | 530 | 76 | 83% | 6.2 |
| Administrator | 1 | 0 | 1 | 528 | 66 | 72% | 8 |
| Nurse Practitioner | 1 | 0 | 1 | 528 | 66 | 72% | 8 |
| Speech Language Pathologist | 0 | 8 | 8 | 519 | 72 | 78% | 6.4 |
| Qualified Social Worker | 0 | 2 | 2 | 500 | 62 | 67% | 7.9 |
| Dietitian | 1 | 0 | 1 | 496 | 65 | 71% | 7.6 |
| Medication Aide/Technician | 1 | 0 | 1 | 410 | 50 | 54% | 8.2 |
| Mental Health Service Worker | 1 | 0 | 1 | 403 | 53 | 58% | 7.6 |
| RN Director of Nursing | 2 | 0 | 2 | 347 | 43 | 47% | 6.6 |
| Physical Therapy Assistant | 0 | 6 | 6 | 324 | 71 | 77% | 4.4 |
| Other Dietary Services Staff | 1 | 0 | 1 | 298 | 47 | 51% | 6.3 |
| Clinical Nurse Specialist | 1 | 0 | 1 | 256 | 32 | 35% | 8 |
| Occupational Therapy Aide | 0 | 1 | 1 | 37 | 11 | 12% | 3.4 |
| Medical Director | 0 | 1 | 1 | 30 | 66 | 72% | 0.5 |
| Occupational Therapy Assistant | 0 | 4 | 4 | 30 | 41 | 45% | 0.7 |
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
9% of new residents, usually for short-term rehab.
59% of new residents, often for short stays.
32% of new residents, often for long-term daily care.
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Residents meet regularly to discuss policies, care quality, and activities
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Historical financial and operational data for Wilora Lake Healthcare Center – NC West based on CMS SNF Cost Reports.
Building Type: Single-story
Recreational Activities
Exercise Programs
Health Programs
Most residents stay for extended periods and receive ongoing daily care.
7.2 miles from city center
Estimated distance in miles from Charlotte's city center to Wilora Lake Healthcare Center – NC West's address, calculated via Google Maps.
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Wilora Lake Healthcare Center – NC West is located in Charlotte, North Carolina.
Here are the financial assistance programs available to residents in North Carolina.
Wilora Lake Healthcare Center – NC West is in the Eastland - Wilora Lake neighborhood of Charlotte.
Wilora Lake Healthcare Center – NC West has a walk score of 14. Car-dependent. Most errands require a car, with limited nearby walkable options.
Wilora Lake Healthcare Center – NC West is registered as a for-profit in NC.
Yes — there are 7 photos of Wilora Lake Healthcare Center – NC West in the photo gallery on this page.
Wilora Lake Healthcare Center – NC West is located at 6001 Wilora Lake Rd, Charlotte, NC 28212.
(704) 563-2922 will put you in contact with the team at Wilora Lake Healthcare Center – NC West.
Yes — Wilora Lake Healthcare Center – NC West is a CMS-certified provider of Medicare and Medicaid.
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