Show Inspection Reports
Total health inspections
5
New York average 3.6
Last Health inspection on Jul 2025
Mostly short-term rehab stays
Most residents typically stay for a few weeks or months before returning home or moving on.
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Assisted Living in Rockland County
CMS overall rating
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Willows at Ramapo Rehabilitation and Nursing Center
Assisted Living in Rockland County
CMS overall rating
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Willows at Ramapo Rehabilitation and Nursing Center
Overview of The Willows at Ramapo Rehabilitation and Nursing Center
Nestled in the beautiful community of Suffern, NY, The Willows at Ramapo Rehabilitation and Nursing Center is a welcoming senior living community that offers subacute care, long-term skilled nursing, and rehabilitation services. Here, residents can select from convenient and well-appointed accommodations tailored to the needs and preferences of their residents. With a highly equipped and dedicated team, residents can receive personalized care plans catering to their primary needs and interests.
With its top-notch amenities and services, residents can enjoy state-of-the-art dining, room service, daily housekeeping, coffee and snacks throughout the day, and individualized programs to honor our veterans. Explore its beautifully created common spaces and meet new companions along the way. At The Willows at Ramapo Rehabilitation and Nursing Center, seniors can enjoy a retirement worth satisfying and remembering.
Jonathan Halon, LNHA, serves as the Administrator at The Willows at Ramapo Rehabilitation and Nursing Center. He leads the team with a focus on holistic patient care, ensuring both physical healing and a positive mindset for residents. Jonathan is committed to fostering a supportive and professional environment dedicated to the well-being of every individual in the community.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Nursing care per resident
This shows how many total hours of nursing staff time are available per resident each day. Higher numbers usually mean more staff support.
Capacity and availability
High-capacity home
May provide extensive amenities, services and programs.
Total beds
203
This home usually has limited availability
Occupancy is moderate, suggesting balanced demand.
Occupancy rate
91.8%
Residents per day (avg)
186
Occupancy rate
91.8%
Residents per day (avg)
186
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Short stays
Recovery
Medicare-covered care
Breakdown by payment type
Medicare
58% of new residents, usually for short-term rehab.
Typical stay
1 - 2 months
Private pay
36% of new residents, often for short stays.
Typical stay
1 - 2 months
Medicaid
6% of new residents, often for long-term daily care.
Typical stay
3 - 4 years
Finances and operations
Privately-owned community
Operated by a business corporation.
Home revenue
$34.1M
Profit
$2.6M
Privately-owned community
Operated by a business corporation.
Home revenue
$34.1M
Profit
$2.6M
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$11.9M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$19.4M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$31.3M
203-bed community
A large-scale community that may provide a wide range of amenities, services, and structured programs.
Walk Score: 7 / 100
Car-dependent. Most errands require a car, with limited nearby walkable options.
About this community
Facility TypeNursing Home
CountyRockland
The Willows at Ramapo Rehabilitation and Nursing Center is legally operated by Ramapo Manor Nursing Center Inc (For Profit).
Rehabilitation Services
Short-Term Rehab
Nursing Services
Skilled Nursing
Licensed Nurses/CNAs
Subacute Care
Long Term Care
Rehabilitation Pavilion
State-Of-The-Art Rehabilitation
Luxury Services
Dining
Recreation
Urban Zen
Specific ProgramsOrthopedic Rehabilitation, Short Term Rehabilitation, Long Term Care, Rehabilitation Pavilion, Pulmonary Care, Amputee Care, Recreation, Urban Zen, Luxury Services, Dining, Events
What does this home offer?
Housing Options: Private Suite / Semi-Private Suite
Building Type: Single-story
Fitness and Recreation
Types of Care at The Willows at Ramapo Rehabilitation and Nursing Center
Assisted Living
Respite Care
Skilled Nursing
Inspection History
In New York, the Department of Health, Office of Aging and Long Term Care performs unannounced onsite inspections to monitor compliance with state and federal healthcare regulations.
9 inspections
6 with citations, 3 without citations
15 on-site complaint investigations
New York average: 9 inspections (5 with citations), 15 on-site complaint investigations
72 complaints
37 complaints per 100 occupied beds
New York average: 49.9 complaints per 100 occupied beds
Formal expressions of dissatisfaction or concern made by residents, or their families regarding various aspects of the care, services, and environment provided.
New York average: 79 complaints
Latest inspection
Date
March 4, 2025
Complaint Investigation23 total citations
21 health citations
2 life safety citations
Citations indicate regulatory violations. A higher number implies the facility had several areas requiring improvement.
New York average: 29 citations
New York average: 20 health citations
New York average: 4 life safety citations
11 deficiencies
Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.
New York average: 22 deficiencies
0
enforcement actions
No actions on recordPenalties or interventions imposed by state regulators when facilities do not comply with quality, safety, or regulatory standards.
Health Inspection History
Inspections
Total health citations
23
New York average 18.5
Citations per inspection
4.6
New York average 5.05
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
18 of 23 citations resulted from standard inspections; 3 of 23 resulted from complaint investigations; and 2 of 23 came from combined inspections (standard and complaint).
Breakdown of citation severity (last 3 years)
Critical Health citations
0
0
100% better than New York averageNew York average: 0.2
Serious Health citations
0
0
100% better than New York averageNew York average: 0.2
0 critical citations
0 serious citations
18 moderate citations
5 minor citations
Citations history (last 3 years)
Infection Control moderate citation
Issues related to preventing and controlling infections, including hygiene practices and safety protocols.
Jul 24, 2025
Issues related to preventing and controlling infections, including hygiene practices and safety protocols.
Jul 24, 2025
Corrected
Care Planning moderate citation
Issues related to creating and updating personalized care plans for residents based on their needs and conditions.
Mar 04, 2025
Issues related to creating and updating personalized care plans for residents based on their needs and conditions.
Mar 04, 2025
Corrected
Abuse/Neglect moderate citation
Issues related to protecting resident's from harm, including abuse, neglect, or mistreatment.
Nov 17, 2023
Issues related to protecting resident's from harm, including abuse, neglect, or mistreatment.
Nov 17, 2023
Corrected
Nutrition moderate citation
Issues related to food quality, meal service, and resident's nutritional needs.
Nov 17, 2023
Issues related to food quality, meal service, and resident's nutritional needs.
Nov 17, 2023
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Compare Assisted Living around Rockland County The information below is reported by the New York State Department of Health.
Filter by care type
The Willows at Ramapo Rehabilitation and Nursing Center
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
RC
Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision.
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
Suffern
203
No
7
Ramapo Manor Nursing Center Inc (For Profit)
9
0%
0
Private Suite / Semi-Private Suite
-
The Pavilion Assisted Living at Pine Valley
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
HC
Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.
RC
Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision.
Spring Valley
200
No
26
Tppv, Llc
7
57.1%
12
Private Suite / Semi-Private Suite
-
The Sentinel of Rockland
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
Montebello
200
No
41
The Sentinel Of Rockland, Llc
5
60%
20
Private Suite / Semi-Private Suite
-
Friedwald Center for Rehabilitation and Nursing
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
New City
180
No
12
Friedwald Center For Rehabilitation And Nursing, Llc (For Profit)
5
0%
0
Private Suite / Semi-Private Suite
A+
Tappan Zee Manor
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
Nyack
150
No
33
Tz Manor, Llc
3
33.3%
1
Private Suite / Semi-Private Suite
-
Places of interest near The Willows at Ramapo Rehabilitation and Nursing Center
13.2 miles from city center
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Staffing Data (Q2 2025)
This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.
Total staff
210
Employees
173
Contractors
37
Staff to resident ratio
1.03:1
490% better than New York averageNew York average ratio: 0.18:1
Avg staff/day
100
Average shift
7.7 hours
0% compared with New York averageNew York average: 7.7 hours
Total staff hours (quarter)
70,109
Nursing staff breakdown
Registered Nurse
Manages medical care and health needs.
Total count
14
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.7 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.7 hoursNo contractors work on this role.
Licensed Practical Nurse
Assists with medical care and medications.
Total count
47
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.9 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.9 hoursThis role is partially covered by contractors.
Certified Nursing Assistant
Helps with daily care and mobility.
Total count
96
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.6 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.6 hoursThis role is partially covered by contractors.
Contractor staffing
Total hours from contractors
13.3%
9,302 contractor hours this quarter
Respiratory Therapy Technician: 8
Physical Therapy Assistant: 8
Physical Therapy Aide: 8
Certified Nursing Assistant: 6
Licensed Practical Nurse: 3
Speech Language Pathologist: 3
Qualified Social Worker: 1
Staff by category
| Certified Nursing Assistant | 90 | 6 | 96 | 33,175 | 91 | 100% | 7.6 |
| Licensed Practical Nurse | 44 | 3 | 47 | 15,456 | 91 | 100% | 7.9 |
| Registered Nurse | 14 | 0 | 14 | 4,440 | 91 | 100% | 7.7 |
| Respiratory Therapy Technician | 0 | 8 | 8 | 2,350 | 81 | 89% | 7.7 |
| Physical Therapy Assistant | 0 | 8 | 8 | 2,090 | 85 | 93% | 7.3 |
| Physical Therapy Aide | 0 | 8 | 8 | 1,828 | 83 | 91% | 7.5 |
| Clinical Nurse Specialist | 5 | 0 | 5 | 1,721 | 69 | 76% | 8.3 |
| Other Dietary Services Staff | 4 | 0 | 4 | 1,677 | 91 | 100% | 7.6 |
| Occupational Therapy Aide | 6 | 0 | 6 | 1,658 | 91 | 100% | 7.6 |
| Speech Language Pathologist | 0 | 3 | 3 | 1,443 | 66 | 73% | 8.4 |
| Mental Health Service Worker | 3 | 0 | 3 | 1,408 | 65 | 71% | 8 |
| Dietitian | 2 | 0 | 2 | 847 | 65 | 71% | 7.8 |
| Administrator | 1 | 0 | 1 | 512 | 64 | 70% | 8 |
| RN Director of Nursing | 1 | 0 | 1 | 488 | 61 | 67% | 8 |
| Nurse Practitioner | 1 | 0 | 1 | 440 | 55 | 60% | 8 |
| Qualified Social Worker | 0 | 1 | 1 | 294 | 50 | 55% | 5.9 |
| Qualified Activities Professional | 1 | 0 | 1 | 216 | 24 | 26% | 9 |
| Other Social Services Staff | 1 | 0 | 1 | 69 | 9 | 10% | 7.7 |
96 Certified Nursing Assistant
% of Days
100%
47 Licensed Practical Nurse
% of Days
100%
14 Registered Nurse
% of Days
100%
8 Respiratory Therapy Technician
% of Days
89%
8 Physical Therapy Assistant
% of Days
93%
8 Physical Therapy Aide
% of Days
91%
5 Clinical Nurse Specialist
% of Days
76%
4 Other Dietary Services Staff
% of Days
100%
6 Occupational Therapy Aide
% of Days
100%
3 Speech Language Pathologist
% of Days
73%
3 Mental Health Service Worker
% of Days
71%
2 Dietitian
% of Days
71%
1 Administrator
% of Days
70%
1 RN Director of Nursing
% of Days
67%
1 Nurse Practitioner
% of Days
60%
1 Qualified Social Worker
% of Days
55%
1 Qualified Activities Professional
% of Days
26%
1 Other Social Services Staff
% of Days
10%
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total census
203 residents
Residents by payment source
Private pay or other
203 residents (100%)
Programs & Services
Residents' Group
Residents meet regularly to discuss policies, care quality, and activities
Family Member Group
Family members meet regularly to discuss policies, care quality, and activities
Active Family Council
Organized group of family members that meets regularly to discuss facility policies, resident care, and activities.
Active Resident Council
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
10.5
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
10.5
7% worse than New York averageNew York average: 9.8
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
21.5
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
21.5
19% worse than New York averageNew York average: 18.1
Long-stay resident measures
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
19.4%
Percent of long-stay residents whose need for help with daily activities has increased
19.4%
18% worse than New York averageNew York average: 16.4%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
15.9%
Percent of long-stay residents whose ability to move independently worsened
15.9%
In line with New York averageNew York average: 16.6%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
29.3%
Percent of low risk long-stay residents who lose control of their bowels or bladder
29.3%
37% worse than New York averageNew York average: 21.4%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
3.6%
Percent of long-stay residents experiencing one or more falls with major injury
3.6%
21% worse than New York averageNew York average: 3.0%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
5.0%
Percent of long-stay high risk residents with pressure ulcers
5.0%
30% better than New York averageNew York average: 7.2%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
0.5%
Percent of long-stay residents with a urinary tract infection
0.5%
62% better than New York averageNew York average: 1.4%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
8.4%
Percent of long-stay residents who lose too much weight
8.4%
38% worse than New York averageNew York average: 6.1%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
7.7%
Percent of long-stay residents who have depressive symptoms
7.7%
58% better than New York averageNew York average: 18.1%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
10.4%
Percent of long-stay residents who received an antipsychotic medication
10.4%
17% better than New York averageNew York average: 12.6%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
81.1%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
81.1%
11% worse than New York averageNew York average: 91.4%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
83.5%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
83.5%
12% worse than New York averageNew York average: 95.2%
Short-stay resident measures
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
39.9%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
39.9%
48% worse than New York averageNew York average: 76.6%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
0.4%
Percent of short-stay residents who newly received an antipsychotic medication
0.4%
71% better than New York averageNew York average: 1.3%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
50.6%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
50.6%
36% worse than New York averageNew York average: 78.8%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Financial Trends
Historical financial and operational data for The Willows at Ramapo Rehabilitation and Nursing Center based on CMS SNF Cost Reports.
Occupancy Rate
91.8%
↑ 1.3pp vs 2022
Net Income
$2.6M
↓ ~$2.2M vs 2022
Total Payroll
$17.4M
↓ ~$1.7M vs 2022
Profit Margin
8.0%
↓ 6.2pp vs 2022
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