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The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Nestled in the beautiful community of Suffern, NY, The Willows at Ramapo Rehabilitation and Nursing Center is a welcoming senior living community that offers subacute care, long-term skilled nursing, and rehabilitation services. Here, residents can select from convenient and well-appointed accommodations tailored to the needs and preferences of their residents. With a highly equipped and dedicated team, residents can receive personalized care plans catering to their primary needs and interests.
With its top-notch amenities and services, residents can enjoy state-of-the-art dining, room service, daily housekeeping, coffee and snacks throughout the day, and individualized programs to honor our veterans. Explore its beautifully created common spaces and meet new companions along the way. At The Willows at Ramapo Rehabilitation and Nursing Center, seniors can enjoy a retirement worth satisfying and remembering.
Jonathan Halon, LNHA, serves as the Administrator at The Willows at Ramapo Rehabilitation and Nursing Center. He leads the team with a focus on holistic patient care, ensuring both physical healing and a positive mindset for residents. Jonathan is committed to fostering a supportive and professional environment dedicated to the well-being of every individual in the community.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
This home is ranked 284th out of 347 homes in New York.| Staff type | Hours / day | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 24m per day | ▼ 43% State avg: 42m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 54m per day | ▲ 17% State avg: 46m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 1h 56m per day | ▼ 11% State avg: 2h 11m per day · National avg: 2h 20m per day |
|
Total Nursing (Weekend)
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 2h 56m per day | ▼ 7% State avg: 3h 10m per day · National avg: 3h 26m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 8m per day | ▲ 14% State avg: 7m per day · National avg: 4m per day |
|
RN (Weekend)
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 14m per day | ▼ 50% State avg: 28m per day · National avg: 28m per day |
Most residents typically stay for a few weeks or months before returning home or moving on.
58% of new residents, usually for short-term rehab.
36% of new residents, often for short stays.
6% of new residents, often for long-term daily care.
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #120 / 344Payroll — state benchmarkedThis home is ranked 120th out of 344 homes in New York.Shows total annual staff payroll benchmarked to the New York average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Higher than the New York average: 88.3%The Willows at Ramapo Rehabilitation and Nursing Center is legally operated by Ramapo Manor Nursing Center Inc (For Profit).
Housing Options: Private Suite / Semi-Private Suite
Building Type: Single-story
Fitness and Recreation
How this facility protects residents through staff vaccination policies and immunization practices.
Percentage of facility employees vaccinated against influenza.
In New York, the Department of Health, Office of Aging and Long Term Care performs unannounced onsite inspections to monitor compliance with state and federal healthcare regulations.
This scorecard compares key inspection, citation, and complaint metrics at this facility against the New York state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Citations are formal regulatory issues recorded during state inspections.
| Metric | This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
|
Total citations
Formal regulatory issues recorded by inspectors across all inspection types.
| 27 | 29 | This facility has 7% fewer total citations than a typical New York assisted living residence (27 vs. NY avg 29).↓ 7% better |
|
Health citations
Violations related to resident care, clinical practices, and day-to-day operations.
| 25 | 20 | This facility has 25% more health citations than a typical New York assisted living residence (25 vs. NY avg 20).↑ 25% worse |
|
Life safety citations
Violations related to building safety — fire prevention, emergency egress, and similar.
| 2 | 4 | This facility has 50% fewer life safety citations than a typical New York assisted living residence (2 vs. NY avg 4).↓ 50% better |
|
Citations per year
Average citations per year since 2017.
| 3 | 3.2 | This facility has 6% fewer citations per year than a typical New York assisted living residence (3 vs. NY avg 3.2).↓ 6% better |
|
Citations per inspection
Average citations per inspection.
| 3 | 3.2 | This facility has 6% fewer citations per inspection than a typical New York assisted living residence (3 vs. NY avg 3.2).↓ 6% better |
State inspections evaluate whether the facility meets health and safety standards.
| Metric | This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
|
Total inspections
Combined count of all routine and focused inspections. Excludes complaint investigations.
| 9 | 9 | This facility has total inspections in line with the New York average (9 vs. NY avg 9).— At avg |
|
Inspections with citations
Inspections that resulted in at least one regulatory citation.
| 6 | 5 | This facility has 20% more inspections with citations than a typical New York assisted living residence (6 vs. NY avg 5).↑ 20% worse |
|
Inspection citation rate
Percentage of inspections that resulted in at least one citation.
| 67% | 56% | This facility has 11 percentage points higher inspection citation rate than a typical New York assisted living residence (67% vs. NY avg 56%).↑ 11% worse |
Complaints are formal concerns filed by residents, families, or staff. Investigations are on-site follow-ups.
| Metric | This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
|
Total complaints
Formal expressions of concern made by residents, families, or staff.
| 70 | 79 | This facility has 11% fewer total complaints than a typical New York assisted living residence (70 vs. NY avg 79).↓ 11% better |
|
Complaints per year
Average complaints per year since 2017.
| 7.8 | 8.8 | This facility has 11% fewer complaints per year than a typical New York assisted living residence (7.8 vs. NY avg 8.8).↓ 11% better |
|
Complaints per bed
Size-adjusted complaint rate based on occupied beds.
| 0.36 | 0.50 | This facility has 28% fewer complaints per bed than a typical New York assisted living residence (0.36 vs. NY avg 0.5).↓ 28% better |
|
Complaint investigations
On-site investigations triggered by complaints filed with New York regulators.
| 18 | 15 | This facility has 20% more complaint investigations than a typical New York assisted living residence (18 vs. NY avg 15).↑ 20% worse |
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
The most recent inspection on March 4, 2025, identified one isolated deficiency related to care plan timing and revision, which was corrected. Earlier inspections showed a pattern of similar issues, including deficiencies in care planning, accident hazard prevention, activities, food sanitation, mobility, resident rights, and respiratory care, all of which were also corrected. No fines, enforcement actions, or license suspensions were listed in the available reports. Complaint investigations were not noted in any of the reports. The overall trend suggests the facility has addressed prior deficiencies with corrections, maintaining a consistent focus on care planning and resident services.
Read the full inspection reports for this facility, including detailed findings and corrective actions.
Show Inspection ReportsNew York average 3.6
Last Health inspection on Jul 2025
New York average 18.5
New York average 5.05
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
18 of 23 citations resulted from standard inspections; 3 of 23 resulted from complaint investigations; and 2 of 23 came from combined inspections (standard and complaint).
100% better than New York averageNew York average: 0.2
0
100% better than New York averageNew York average: 0.2
Issues related to preventing and controlling infections, including hygiene practices and safety protocols.
Jul 24, 2025
Corrected
Issues related to creating and updating personalized care plans for residents based on their needs and conditions.
Mar 04, 2025
Corrected
Issues related to protecting resident's from harm, including abuse, neglect, or mistreatment.
Nov 17, 2023
Corrected
Issues related to food quality, meal service, and resident's nutritional needs.
Nov 17, 2023
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Summary of court-record activity tied to this facility, compiled from publicly available case dockets.
Source: State court e-filing records
Every lawsuit on record involving this facility since the earliest filing. Long-term volume signals overall legal exposure.
15
Lawsuits still moving through the courts. Active claims can affect day-to-day operations, settlement risk, and insurance posture.
6
6 active
Cases that have been disposed of — dismissed, settled, or decided. Shows how the facility has historically resolved disputes.
9
9 Disposed
Year of the earliest case on record. A long history with steady filings suggests persistent issues; a recent first filing means newer exposure.
2020
Year of the most recent filing. Recent activity means legal disputes are still being raised against this facility.
2026
Next scheduled court appearance on record across active cases.
May 04, 2026The Willows at Ramapo Rehabilitation and Nursing Center is located in Suffern, New York.
Here are the financial assistance programs available to residents in New York.
13.2 miles from city center
Estimated distance in miles from Suffern's city center to The Willows at Ramapo Rehabilitation and Nursing Center's address, calculated via Google Maps.
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This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.
490% better than New York averageNew York average ratio: 0.18:1
0% compared with New York averageNew York average: 7.7 hours
Manages medical care and health needs.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.7 hoursNo contractors work on this role.
Assists with medical care and medications.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.9 hoursThis role is partially covered by contractors.
Helps with daily care and mobility.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.6 hoursThis role is partially covered by contractors.
Total hours from contractors
9,302 contractor hours this quarter
| Certified Nursing Assistant | 90 | 6 | 96 | 33,175 | 91 | 100% | 7.6 |
| Licensed Practical Nurse | 44 | 3 | 47 | 15,456 | 91 | 100% | 7.9 |
| Registered Nurse | 14 | 0 | 14 | 4,440 | 91 | 100% | 7.7 |
| Respiratory Therapy Technician | 0 | 8 | 8 | 2,350 | 81 | 89% | 7.7 |
| Physical Therapy Assistant | 0 | 8 | 8 | 2,090 | 85 | 93% | 7.3 |
| Physical Therapy Aide | 0 | 8 | 8 | 1,828 | 83 | 91% | 7.5 |
| Clinical Nurse Specialist | 5 | 0 | 5 | 1,721 | 69 | 76% | 8.3 |
| Other Dietary Services Staff | 4 | 0 | 4 | 1,677 | 91 | 100% | 7.6 |
| Occupational Therapy Aide | 6 | 0 | 6 | 1,658 | 91 | 100% | 7.6 |
| Speech Language Pathologist | 0 | 3 | 3 | 1,443 | 66 | 73% | 8.4 |
| Mental Health Service Worker | 3 | 0 | 3 | 1,408 | 65 | 71% | 8 |
| Dietitian | 2 | 0 | 2 | 847 | 65 | 71% | 7.8 |
| Administrator | 1 | 0 | 1 | 512 | 64 | 70% | 8 |
| RN Director of Nursing | 1 | 0 | 1 | 488 | 61 | 67% | 8 |
| Nurse Practitioner | 1 | 0 | 1 | 440 | 55 | 60% | 8 |
| Qualified Social Worker | 0 | 1 | 1 | 294 | 50 | 55% | 5.9 |
| Qualified Activities Professional | 1 | 0 | 1 | 216 | 24 | 26% | 9 |
| Other Social Services Staff | 1 | 0 | 1 | 69 | 9 | 10% | 7.7 |
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
203Residents meet regularly to discuss policies, care quality, and activities
Family members meet regularly to discuss policies, care quality, and activities
Organized group of family members that meets regularly to discuss facility policies, resident care, and activities.
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
10.5
7% worse than New York averageNew York average: 9.8
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
21.5
19% worse than New York averageNew York average: 18.1
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Percent of long-stay residents whose need for help with daily activities has increased
19.4%
18% worse than New York averageNew York average: 16.4%
Percent of long-stay residents whose ability to move independently worsened
15.9%
In line with New York averageNew York average: 16.6%
Percent of low risk long-stay residents who lose control of their bowels or bladder
29.3%
37% worse than New York averageNew York average: 21.4%
Percent of long-stay residents experiencing one or more falls with major injury
3.6%
21% worse than New York averageNew York average: 3.0%
Percent of long-stay high risk residents with pressure ulcers
5.0%
30% better than New York averageNew York average: 7.2%
Percent of long-stay residents with a urinary tract infection
0.5%
62% better than New York averageNew York average: 1.4%
Percent of long-stay residents who lose too much weight
8.4%
38% worse than New York averageNew York average: 6.1%
Percent of long-stay residents who have depressive symptoms
7.7%
58% better than New York averageNew York average: 18.1%
Percent of long-stay residents who received an antipsychotic medication
10.4%
17% better than New York averageNew York average: 12.6%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
81.1%
11% worse than New York averageNew York average: 91.4%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
83.5%
12% worse than New York averageNew York average: 95.2%
Number of hospitalizations per 1,000 long-stay resident days.
1.26
26% better than New York averageNew York average: 1.71
Number of outpatient emergency department visits per 1,000 long-stay resident days.
1.39
In line with New York averageNew York average: 1.35
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
39.9%
48% worse than New York averageNew York average: 76.6%
Percent of short-stay residents who newly received an antipsychotic medication
0.4%
71% better than New York averageNew York average: 1.3%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
50.6%
36% worse than New York averageNew York average: 78.8%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
16.9%
18% better than New York averageNew York average: 20.6%
Percentage of short-stay residents who had an outpatient emergency department visit.
7.1%
27% better than New York averageNew York average: 9.7%
Percentage of SNF residents who experience falls with major injury during their stay.
0.6%
29% better than New York averageNew York average: 0.8%
Percentage of residents at or above expected ability to care for themselves at discharge.
58.2%
8% better than New York averageNew York average: 53.7%
Rate of successful return to home or community from a skilled nursing facility.
56.4%
11% better than New York averageNew York average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
Historical financial and operational data for The Willows at Ramapo Rehabilitation and Nursing Center based on CMS SNF Cost Reports.
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The Willows at Ramapo Rehabilitation and Nursing Center is in the Cragmere Road neighborhood of Suffern.
The legal owner and operator of The Willows at Ramapo Rehabilitation and Nursing Center is Ramapo Manor Nursing Center Inc (For Profit).
The Willows at Ramapo Rehabilitation and Nursing Center has a walk score of 7. Car-dependent. Most errands require a car, with limited nearby walkable options.
The Willows at Ramapo Rehabilitation and Nursing Center's occupancy is 96%.
The Willows at Ramapo Rehabilitation and Nursing Center has 203 beds.
The Willows at Ramapo Rehabilitation and Nursing Center has had 27 recently reported deficiencies.
Yes — there is 1 photo of The Willows at Ramapo Rehabilitation and Nursing Center in the photo gallery on this page.
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