The Hacienda at the Canyon

Overview of The Hacienda at the Canyon

Enjoy a seamless transition between care levels in The Hacienda at the Canyon, an elegant community in Tucson, AZ offering independent living, assisted living, short-term stays, and memory care. They strive to meet residents wherever they are in their lives by offering them personalized and comprehensive services, including 24/7 support, daily living assistance, and more. The community ensures residents can focus on living their best lives and maintaining their well-being by handling their tedious household chores like cleaning, maintenance, and laundry.

Those looking for a more exclusive living experience can also move into the community’s bungalows with full access to main services and amenities. Every day is a chance to celebrate life through the community’s wide array of fun and exciting activities tailored to nurture residents’ well-being. The community also offers various cozy common areas that foster relaxation and social interaction. At The Hacienda at the Canyon, residents are empowered to live their dream retirement away from stress and worries.

(520) 355-2200

108-bed community

A larger shared setting that may offer more common spaces and organized community services.

7 years in operation

An established community with some operational experience and growing routines.

Walk Score: 0 / 100

Car-dependent. Most errands require a car, with limited nearby walkable options.

Services

Directed Care Services (capacity: 40)

Personal Care Services (capacity: 68)

Supervisory Care Services

About this community

Facility TypeAssisted Living Center

StatusActive

IssuanceMarch 10, 2019

ExpirationSeptember 30, 2026

License NumberAL11264C

QualificationHealth Care

The Hacienda at the Canyon is administrated by Hilary E Lace.

Staffing

Key information about the people who lead and staff this community.

ContactHilary Lace

What does this home offer?

Pets Allowed

Housing Options: 1 Bed / 2 Bed / Private / Semi-Private Rooms

Building Type: Single-story

Dining Services

Beauty Services

Transportation Services

Housekeeping Services

Recreational Activities

Exercise Programs

Types of Care at The Hacienda at the Canyon

Independent Living Assisted Living Memory Care

Since 2023 · 3 years of data 9 deficiencies 5 complaints 6 inspections

Inspection Scorecard This scorecard compares key inspection, citation, and complaint metrics at this facility against the Arizona state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2023 vs. Arizona state average

Overall vs. AZ average

Latest Inspection June 5, 2024 Complaint 2 deficiencies

Deficiencies Deficiencies are formal regulatory issues recorded during state inspections.	This Facility	AZ Average	vs. AZ Avg
Total deficiencies Formal regulatory issues recorded by inspectors across all inspection types.	9	9	This facility has total deficiencies in line with the Arizona average (9 vs. AZ avg 9).— At avg
Deficiencies per year Average deficiencies per year since 2023.	3	3	This facility has deficiencies per year in line with the Arizona average (3 vs. AZ avg 3).— At avg
Deficiencies per inspection Average deficiencies per inspection.	1.5	1.8	This facility has 17% fewer deficiencies per inspection than a typical Arizona assisted living residence (1.5 vs. AZ avg 1.8).↓ 17% better

Inspections State inspections evaluate whether the facility meets health and safety standards.	This Facility	AZ Average	vs. AZ Avg
Total inspections Combined count of all routine and focused inspections. Excludes complaint investigations.	6	5	This facility has 20% more total inspections than a typical Arizona assisted living residence (6 vs. AZ avg 5).↑ 20% worse

Complaints & Investigations Complaints are formal concerns filed by residents, families, or staff. Investigations are on-site follow-ups.	This Facility	AZ Average	vs. AZ Avg
Total complaints Formal expressions of concern made by residents, families, or staff.	5	6	This facility has 17% fewer total complaints than a typical Arizona assisted living residence (5 vs. AZ avg 6).↓ 17% better
Complaints per year Average complaints per year since 2023.	1.7	2	This facility has 15% fewer complaints per year than a typical Arizona assisted living residence (1.7 vs. AZ avg 2).↓ 15% better

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

The most recent inspection on June 20, 2024, identified a deficiency related to a caregiver’s lack of current CPR training documentation, resulting in a civil fine. Earlier inspections showed a pattern of issues primarily involving caregiver training documentation, personnel records, medication storage, and property misappropriation, with fines totaling at least $1,250 over several enforcement actions. Complaint investigations were mostly unsubstantiated, though one on June 5, 2024, found deficiencies related to medication storage and misappropriation of property. Enforcement actions included fines but no license suspensions or immediate jeopardy findings were listed in the available reports. The facility’s record shows recurring documentation and training issues without clear improvement in recent months.

Read the full inspection reports for this facility, including detailed findings and corrective actions.

Show Inspection Reports

10.5 miles from city center Estimated distance in miles from Tucson's city center to The Hacienda at the Canyon's address, calculated via Google Maps.

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Arizona Long Term Care System

ALTCS

Age 65+ or disabled

General Arizona resident, Medicaid-eligible, nursing home-level care need.

Income Limits (2025) ~$2,829/month 300% FBR, individual

Asset Limits $2,000 (individual), $3,000 (couple).

Covers tribal members; rural outreach.

Benefits

In-home care (6-8 hours/day) Assisted living Nursing home care Medical services Transportation (10 trips/month)

Non-Medical Home and Community Based Services

AZ DES Non-Medical HCBS

Age 60+

General Arizona resident, at risk of institutionalization.

Income Limits ~$2,000/month individual, varies

Asset Limits $10,000 individual

Limited funding; waitlists common.

Benefits

Homemaker services (3-5 hours/week) Respite care (up to 10 days/year) Adult day care (~$60/day)

Weatherization Assistance Program (WAP)

AZ WAP

Age 60+ priority

General Arizona resident, own/rent home, low-income.

Income Limits (2025) ~$2,510/month 200% of poverty level, individual

Asset Limits Not applicable; income-focused.

High demand in rural desert areas; limited annual funds.

Benefits

Insulation Weather stripping HVAC repairs (avg. $500-$1,000/year savings)

Section 202 Supportive Housing for the Elderly

AZ Section 202

Age 62+

General Arizona resident, very low income, able to live independently with support.

Income Limits (2025) ~$1,645/month 50% of area median income, individual, varies by county

Asset Limits $10,000 individual, excludes home if owned

Limited units; high demand in metro areas like Phoenix.

Benefits

Subsidized rent (30% of income, e.g., $300-$500/month) On-site services (housekeeping, transportation, ~$200/month value)

Arizona CARES Program

AZ CARES

Age —

General Caregivers of Arizona residents 60+ needing help with 3+ daily activities; no caregiver age limit.

Income Limits No strict limit; cost-sharing above ~$2,500/month threshold.

Asset Limits Not applicable; need-based.

Focus on rural access; complements ALTCS respite.

Benefits

Respite care (up to 10 days/year) Counseling (4-6 sessions/year) Training (2-3 workshops/year) Supplies (~$200/year)

AZ DES Non-Medical Home and Community Based Services (HCBS)

AZ DES Non-Medical HCBS

Age 60+ or disabled

General Arizona resident, need assistance with daily activities, not eligible for Medicaid/ALTCS.

Income Limits Above Medicaid threshold but low-income ~$1,500-$2,500/month, varies by region

Asset Limits Not specified; income-driven eligibility.

Targets those ineligible for ALTCS; prioritizes rural and tribal areas.

Benefits

Homemaker services (3-5 hours/week) Personal care (limited hours) Respite care (up to 10 days/year) Transportation (~5 trips/month)

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Atria Valley Manor	NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care). IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.	Tucson (Harlan Heights)	115	Yes	68	1 Bed / 2 Bed / Private / Semi-Private Rooms	-	-	-	-	-	-	-
The Hacienda at the Canyon	IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support. AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.	Tucson	108	Yes	0	1 Bed / 2 Bed / Private / Semi-Private Rooms	7	-	Hilary E Lace	6	5	9	1.5
Atria Campana del Rio	MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.	Tucson (Colonia Del Rio)	100	Yes	65	1 Bed / 2 Bed / Private / Semi-Private Rooms	14	C+	Suzanne M Porter	9	7	10	1.1
Atria Bell Court Gardens	NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care). IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.	Tucson (St. Joseph's Hospital)	-	Yes	30	1 Bed / 2 Bed / Private / Semi-Private Rooms	42	-	-	-	-	-	-

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What is the license number of The Hacienda at the Canyon?

According to AZ state health department records, The Hacienda at the Canyon's license number is AL11264C.

When does The Hacienda at the Canyon's license expire?

According to AZ state health department records, The Hacienda at the Canyon's license expires on September 30, 2026.

Who is the administrator of The Hacienda at the Canyon?

Hilary E Lace is the administrator of The Hacienda at the Canyon.

How many beds does The Hacienda at the Canyon have?

The Hacienda at the Canyon has 108 beds.

What is the address of The Hacienda at the Canyon?

The Hacienda at the Canyon is located at 3900 N Sabino Canyon Rd, Tucson, AZ 85750.

What is the phone number of The Hacienda at the Canyon?

(520) 355-2200 will put you in contact with the team at The Hacienda at the Canyon.

Is The Hacienda at the Canyon Medicare or Medicaid certified?

The Hacienda at the Canyon is not currently listed as a CMS-certified provider of Medicare or Medicaid.

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