3/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
3/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Empress Care Center, located on Bascom Avenue in San Jose, offers high-quality skilled nursing care with a team of over 100 dedicated staff members. They provide a range of services, including support staff and LVNs, who specialize in stroke recovery, wound care, diabetic management, and post-surgical care. They also offer top-notch physical, occupational, and speech therapy services to help residents regain their independence.
In addition to their medical services, Empress Care Center also provides innovative activity programs, laundry services, and balanced meals. They offer access to podiatry, dental, and vision services as well, making sure residents’ overall health and wellbeing is taken care of. This home strives to create a sense of community where residents can connect with one another and form meaningful relationships. Whether you or your loved one requires short-term or long-term care, Empress Care Center has everything you need to ensure worry-free days.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
This home is ranked 92nd out of 354 homes in California for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 40m per day | ▲ 4% State avg: 39m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 47m per day | ▼ 36% State avg: 1h 13m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 2h 37m per day | ■ Avg State avg: 2h 39m per day · National avg: 2h 21m per day |
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 3h 46m per day | ▼ 8% State avg: 4h 5m per day · National avg: 3h 26m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 6m per day | ▲ 22% State avg: 5m per day · National avg: 4m per day |
|
Weekend RN
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 29m per day | ■ Avg State avg: 30m per day · National avg: 29m per day |
Key information about the people who lead and staff this community.
In California, the Department of Social Services (for assisted living facilities) and the Department of Public Health (for nursing homes) conduct inspections to ensure resident safety and regulatory compliance.
California average 12.5
Last Health inspection on Apr 2025
California average 50.2
California average 4.65
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
43 of 44 citations resulted from standard inspections; and 1 of 44 resulted from complaint investigations.
100% better than California averageCalifornia average: 0.4
100% better than California averageCalifornia average: 1
Corrected
Corrected
Corrected
Corrected
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
15% fewer staff per resident than California average
6% worse than California average
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Manages medical care and health needs.
6 total: 5 full-time employees and 1 contractor.
6
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.2 hoursAssists with medical care and medications.
9 total: 8 full-time employees and 1 contractor.
9
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7 hoursHelps with daily care and mobility.
40 total: 38 full-time employees and 2 contractors.
40
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.2 hours
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Total hours from contractors
3,244 contractor hours this quarter
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
| Certified Nursing Assistant | 38 | 2 | 40 | 12,070 | 92 | 100% | 7.2 |
| Licensed Practical Nurse | 8 | 1 | 9 | 2,639 | 92 | 100% | 7 |
| Registered Nurse | 5 | 1 | 6 | 2,090 | 92 | 100% | 7.2 |
| Administrator | 1 | 1 | 2 | 1,036 | 68 | 74% | 8.1 |
| RN Director of Nursing | 2 | 0 | 2 | 953 | 74 | 80% | 8.2 |
| Nurse Practitioner | 1 | 0 | 1 | 528 | 66 | 72% | 8 |
| Physical Therapy Assistant | 0 | 3 | 3 | 506 | 65 | 71% | 7.8 |
| Clinical Nurse Specialist | 0 | 1 | 1 | 500 | 61 | 66% | 8.2 |
| Respiratory Therapy Technician | 0 | 2 | 2 | 469 | 65 | 71% | 7.2 |
| Other Dietary Services Staff | 1 | 0 | 1 | 457 | 61 | 66% | 7.5 |
| Dietitian | 1 | 0 | 1 | 455 | 60 | 65% | 7.6 |
| Dental Services Staff | 1 | 0 | 1 | 432 | 54 | 59% | 8 |
| Occupational Therapy Aide | 0 | 1 | 1 | 129 | 25 | 27% | 5.2 |
| Medical Director | 0 | 1 | 1 | 92 | 25 | 27% | 3.7 |
| Qualified Social Worker | 0 | 1 | 1 | 43 | 31 | 34% | 1.4 |
| Occupational Therapy Assistant | 0 | 4 | 4 | 36 | 6 | 7% | 6 |
| Speech Language Pathologist | 0 | 1 | 1 | 5 | 3 | 3% | 1.5 |
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
7.8
17% worse than California averageCalifornia average: 6.6
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
11.3
In line with California averageCalifornia average: 11.3
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Percent of long-stay residents whose need for help with daily activities has increased
11.3%
In line with California averageCalifornia average: 11.1%
Percent of long-stay residents whose ability to move independently worsened
13.0%
8% worse than California averageCalifornia average: 12.0%
Percent of low risk long-stay residents who lose control of their bowels or bladder
9.6%
15% better than California averageCalifornia average: 11.3%
Percent of long-stay residents experiencing one or more falls with major injury
1.3%
24% better than California averageCalifornia average: 1.7%
Percent of long-stay high risk residents with pressure ulcers
6.0%
21% worse than California averageCalifornia average: 5.0%
Percent of long-stay residents with a urinary tract infection
0.0%
100% better than California averageCalifornia average: 1.2%
Percent of long-stay residents who lose too much weight
7.4%
76% worse than California averageCalifornia average: 4.2%
Percent of long-stay residents who have depressive symptoms
0.0%
100% better than California averageCalifornia average: 6.7%
Percent of long-stay residents who received an antipsychotic medication
0.9%
91% better than California averageCalifornia average: 10.1%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
In line with California averageCalifornia average: 98.5%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
In line with California averageCalifornia average: 98.2%
Number of hospitalizations per 1,000 long-stay resident days.
0.69
69% better than California averageCalifornia average: 2.25
Number of outpatient emergency department visits per 1,000 long-stay resident days.
0.91
43% better than California averageCalifornia average: 1.59
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
99.3%
6% better than California averageCalifornia average: 94.0%
Percent of short-stay residents who newly received an antipsychotic medication
0.0%
100% better than California averageCalifornia average: 1.5%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
98.7%
6% better than California averageCalifornia average: 93.2%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
35.8%
54% worse than California averageCalifornia average: 23.2%
Percentage of short-stay residents who had an outpatient emergency department visit.
13.3%
19% worse than California averageCalifornia average: 11.2%
Percentage of SNF residents who experience falls with major injury during their stay.
2.8%
261% worse than California averageCalifornia average: 0.8%
Percentage of residents at or above expected ability to care for themselves at discharge.
71.4%
33% better than California averageCalifornia average: 53.7%
Rate of successful return to home or community from a skilled nursing facility.
53.0%
5% better than California averageCalifornia average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
49% of new residents, usually for short-term rehab.
21% of new residents, often for short stays.
30% of new residents, often for long-term daily care.
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
50Residents meet regularly to discuss policies, care quality, and activities
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Historical financial and operational data for Empress Care Center from 2011–2023, based on CMS SNF Cost Reports.
Based on CMS SNF Cost Report for fiscal year ending in 12/2023.
Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
Money the home earns outside of resident care — such as investments, grants, rentals and other non-operating sources (CMS cost report, Worksheet G-3). It is tracked separately from net patient revenue: it is not part of that figure, and it is not included in net patient income.
Staff salaries plus wage-related costs — benefits such as payroll taxes, health insurance and retirement — from the home's own accounting records (CMS cost report, Worksheet A). Contract or agency labor is counted separately, under other operating costs.
Rank #295 / 355Payroll — State benchmarkedThis home is ranked 295th out of 355 homes in California. Shows total annual staff payroll benchmarked to the California average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Ranking totals vary by category as each rank only includes facilities that report data for that metric. Homes missing that data point aren't included in the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Payroll as a share of revenue: staff salaries and wage-related benefits divided by net patient revenue. A higher figure means more of each revenue dollar goes to staff pay.
Rank #56 / 355Payroll % — State benchmarkedThis home is ranked 56th out of 355 homes in California. Shows payroll as a percentage of revenue versus the California average. Well-run California facilities typically land around 56–67% — the top third Statewide. Below 25% may signal understaffing or heavy agency use — read with Staffing ratings.Ranking totals vary by category as each rank only includes facilities that report data for that metric. Homes missing that data point aren't included in the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Everything it costs to run the home apart from payroll — food, utilities, supplies, maintenance, contract labor and administration. Calculated as total operating expense minus payroll (staff salaries and wage-related benefits).
The home's total operating expense for the year — all the costs of running it, salaries included (CMS cost report, Worksheet G-3).
Most residents typically stay for a few weeks or months before returning home or moving on.
New residents most often arrive under Medicare (49% of admissions), and a typical Medicare stay runs around 3 - 4 months.
Coverage residents most often arrive under.
Coverage residents most often leave under.
4.8 miles from city center
Estimated distance in miles from San Jose's city center to Empress Care Center's address, calculated via Google Maps.
— 1.58 miles to nearest hospital (SOAR)
Add your location
The information below is reported by the California Department of Social Services and Department of Public Health.
| Vista Manor Nursing Center | NH NC | San Jose (Alum Rock) | 99
Facility
99
CA AVG
103
Rank
#725 / 1657 |
75.9%
Facility
75.9%
CA AVG
84.7%
Rank
#802 / 1537 | -10% | 4.07
Facility
4.07
CA AVG
4.22
Rank
#160 / 354 | -28% | -4% | $0
Facility
$0
CA AVG
$56.5k
Rank
#1 / 362 | - | 24
Facility
24
CA AVG
50.2
Rank
#72 / 361 | 4.8
Facility
4.8
CA AVG
4.6
Rank
#232 / 361 | - | 86 | A+ |
70
Facility
70
CA AVG
57
Rank
#740 / 2092 | - | $17.7M
Facility
$17.7M
CA AVG
$17.0M
Rank
#199 / 355 | $8.4M
Facility
$8.4M
CA AVG
$7.0M
Rank
#152 / 355 | 47.6%
Facility
47.6%
CA AVG
45.2%
Rank
#88 / 355 | 555483 | ||||
| A Grace Subacute & Skilled Care | NH NC | San Jose (Castlemont) | 166
Facility
166
CA AVG
103
Rank
#270 / 1657 | - | - | 3.40
Facility
3.40
CA AVG
4.22
Rank
#316 / 354 | +95% | -20% | $0
Facility
$0
CA AVG
$56.5k
Rank
#1 / 362 | - | 48
Facility
48
CA AVG
50.2
Rank
#219 / 361 | 6.0
Facility
6.0
CA AVG
4.6
Rank
#296 / 361 | - | 22 | A+ |
74
Facility
74
CA AVG
57
Rank
#598 / 2092 | Jason Adelman | $16.7M
Facility
$16.7M
CA AVG
$17.0M
Rank
#74 / 355 | $11.1M
Facility
$11.1M
CA AVG
$7.0M
Rank
#94 / 355 | 66.6%
Facility
66.6%
CA AVG
45.2%
Rank
#284 / 355 | 56376 | ||||
| White Blossom Care Center | NH PC | San Jose (Del Mar) | 153
Facility
153
CA AVG
103
Rank
#330 / 1657 |
97.8%
Facility
97.8%
CA AVG
84.7%
Rank
#160 / 1537 | +15% | 3.52
Facility
3.52
CA AVG
4.22
Rank
#296 / 354 | -12% | -17% | $73.4k
Facility
$73.4k
CA AVG
$56.5k
Rank
#331 / 362 | - | 55
Facility
55
CA AVG
50.2
Rank
#250 / 361 | 3.2
Facility
3.2
CA AVG
4.6
Rank
#82 / 361 | 1 | 151 | - |
63
Facility
63
CA AVG
57
Rank
#951 / 2092 | Robert Pierce | $30.7M
Facility
$30.7M
CA AVG
$17.0M
Rank
#24 / 355 | $14.3M
Facility
$14.3M
CA AVG
$7.0M
Rank
#28 / 355 | 46.5%
Facility
46.5%
CA AVG
45.2%
Rank
#301 / 355 | 555068 | ||||
| San Jose Healthcare & Wellness Center | NH | San Jose (Central San Jose) | 58
Facility
58
CA AVG
103
Rank
#1102 / 1657 |
88.3%
Facility
88.3%
CA AVG
84.7%
Rank
#368 / 1537 | +4% | 3.93
Facility
3.93
CA AVG
4.22
Rank
#206 / 354 | +17% | -7% | $0
Facility
$0
CA AVG
$56.5k
Rank
#1 / 362 | - | 42
Facility
42
CA AVG
50.2
Rank
#184 / 361 | 4.2
Facility
4.2
CA AVG
4.6
Rank
#188 / 361 | 1 | 52 | A+ |
84
Facility
84
CA AVG
57
Rank
#320 / 2092 | Leslie Carson | $9.5M
Facility
$9.5M
CA AVG
$17.0M
Rank
#215 / 355 | $5.8M
Facility
$5.8M
CA AVG
$7.0M
Rank
#246 / 355 | 61.7%
Facility
61.7%
CA AVG
45.2%
Rank
#239 / 355 | 55388 | ||||
| Empress Care Center | NH HC RC | San Jose (Willow Glen) | 67
Facility
67
CA AVG
103
Rank
#1029 / 1657 |
70.9%
Facility
70.9%
CA AVG
84.7%
Rank
#932 / 1537 | -16% | 4.51
Facility
4.51
CA AVG
4.22
Rank
#92 / 354 | -12% | +7% | $0
Facility
$0
CA AVG
$56.5k
Rank
#1 / 362 | - | 44
Facility
44
CA AVG
50.2
Rank
#196 / 361 | 11.0
Facility
11.0
CA AVG
4.6
Rank
#357 / 361 | - | 50 | A+ |
78
Facility
78
CA AVG
57
Rank
#486 / 2092 | Cory Diebold | $7.6M
Facility
$7.6M
CA AVG
$17.0M
Rank
#307 / 355 | $3.8M
Facility
$3.8M
CA AVG
$7.0M
Rank
#295 / 355 | 49.6%
Facility
49.6%
CA AVG
45.2%
Rank
#56 / 355 | 56026 |
Empress Care Center is located in San Jose, California.
Here are the financial assistance programs available to residents in California.
Empress Care Center is in the Willow Glen neighborhood of San Jose.
Empress Care Center has a walk score of 78. Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.
Empress Care Center's occupancy is 70.9%.
Yes — there are 5 photos of Empress Care Center in the photo gallery on this page.
(408) 287-0616 will put you in contact with the team at Empress Care Center.
Yes — Empress Care Center is a CMS-certified provider of Medicare and Medicaid.
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