Marshall Pines Assisted Living & Memory Care

Overview of Marshall Pines Assisted Living & Memory Care

Marshall Pines stands as one of the premier assisted living and memory care communities in Augusta. It’s a comprehensive community that presents a resort-like lifestyle with its world-class hospitality found in its twenty-four-seven service. Placing a huge significance in providing flexibility and independence, services are provided in the adherence of the residents. This approach is encouraged to promote a modern and dignified experience in the community. Marshall Pines helps residents live their purposeful life to the fullest.

Marshall Pines services include activities and programs that promote a continuum of growth and meaningful experiences that cultivate their golden years; outings and activities to maintain an active well-being of their mental, physical, and emotional needs.

(706) 869-9500 info@marshallpines.com

66-bed community

A moderately sized community that may balance personal attention with shared amenities and social activities.

10 years in operation

A community with a solid operating history and experience delivering ongoing care.

Walk Score: 39 / 100

Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.

BBB Rating: A (Not Accredited)

An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
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About this community

Facility TypeAssisted Living Community

StatusLicensed

IssuanceMay 24, 2016

CountyColumbia

License NumberALC000190

Marshall Pines Assisted Living & Memory Care is administrated by Kellie Pugh.

Staffing

Key information about the people who lead and staff this community.

ContactMrs. Laura Laura Tortoriello Brown, Director of Community Relations

Rehabilitation Services

Respite Care

Nursing Services

24-Hour Staffing

Email [email protected]

All-Inclusive Memory Care

Transitional Assisted Living

Person-Centered Care

Life Enrichment Program

Mind Diet

Sensory Spa

Short-Term And Respite Stays

Experienced Staff

Outdoor Walking Paths

Secured Environment

ActivitiesWeekly physical and mental activities including armchair yoga, strength training, and crafts.

Specific ProgramsFacility

Food DescriptionHealthy and nutritious food available 24 hours a day, following the MIND diet for brain health.

Since 2017 · 9 years of data 31 deficiencies 21 inspections

Inspection Scorecard This scorecard compares key inspection, citation, and complaint metrics at this facility against the Georgia state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2017 vs. Georgia state average

Overall vs. GA average

Latest Inspection September 29, 2025 Complaint Investigation

Deficiencies Deficiencies are formal regulatory issues recorded during state inspections.	This Facility	GA Average	vs. GA Avg
Total deficiencies Formal regulatory issues recorded by inspectors across all inspection types.	31	21	This facility has 48% more total deficiencies than a typical Georgia assisted living residence (31 vs. GA avg 21).↑ 48% worse
Deficiencies per year Average deficiencies per year since 2017.	3.4	2.3	This facility has 48% more deficiencies per year than a typical Georgia assisted living residence (3.4 vs. GA avg 2.3).↑ 48% worse
Deficiencies per inspection Average deficiencies per inspection.	1.5	2.1	This facility has 29% fewer deficiencies per inspection than a typical Georgia assisted living residence (1.5 vs. GA avg 2.1).↓ 29% better

Inspections State inspections evaluate whether the facility meets health and safety standards.	This Facility	GA Average	vs. GA Avg
Total inspections Combined count of all routine and focused inspections. Excludes complaint investigations.	21	10	This facility has 110% more total inspections than a typical Georgia assisted living residence (21 vs. GA avg 10).↑ 110% worse

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

The most recent inspection on September 29, 2025, found no deficiencies or rule violations after a complaint investigation.
A February 20, 2024 complaint investigation found one deficiency for failing to provide a resident’s representative access to records.
Past inspections from 2017 to 2021 showed repeated staff training failures, medication management issues, and inadequate resident care protections.

Show Inspection Reports

What does this home offer?

Pets Allowed

Housing Options: Suite

Transportation Services

Fitness and Recreation

Managed by Kimberly

Head Administrator

Kimberly, the head administrator at Marshall Pines Assisted Living & Memory Care, is deeply dedicated to the well-being of residents and their families. Known for her attentiveness and commitment, she is responsive even during late hours, demonstrating exceptional care and leadership. Her dedication helps ensure a clean, welcoming, and supportive environment for those living with Alzheimer’s disease.

Living Spaces & Floor Plans for Marshall Pines Assisted Living & Memory Care

Marshall Pines Assisted Living Memory Care Suite 3

Marshall Pines Assisted Living Memory Care Suite 2

Marshall Pines Assisted Living Memory Care Suite 1

Marshall Pines Floor Plans

Download PDF

10.5 miles from city center Estimated distance in miles from Evans's city center to Marshall Pines Assisted Living & Memory Care's address, calculated via Google Maps. — 1.21 miles to nearest hospital (University Hospital)

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Community Care Services Program

Georgia Medicaid CCSP

Age 65+ or disabled

General Georgia resident, Medicaid-eligible, nursing home-level care need.

Income Limits (2025) ~$2,829/month 300% FBR, individual

Asset Limits $2,000 (individual), $3,000 (couple).

High rural demand; waitlists possible.

Benefits

Personal care (5-7 hours/day) Adult day care (~$75/day) Respite (240 hours/year) Meals

Respite Care Program

Georgia NFCSP Respite

Age Caregiver of someone 60+ (or with dementia)

General Georgia resident.

Income Limits No strict limit; prioritizes low-income.

Asset Limits Not applicable.

Focus on metro and rural balance.

Benefits

In-home aide (4-6 hours/day) Adult day care (~$75/day) Facility stay (up to 5 days)

Home and Community Services (HCS)

Georgia Home and Community Services (Non-Medicaid)

Age 60+

General Georgia resident, functionally impaired, at risk of nursing home placement.

Income Limits (2025) No strict limit; prioritizes ~$41,000/year; cost-sharing for higher incomes.

Asset Limits Not specified; need-based.

Non-Medicaid; AAA-managed.

Benefits

Personal care (4-6 hours/day) Homemaker Adult day care ($80/day) Respite (~5 days/year)

Medicare Savings Program (MSP)

Georgia Medicare Savings Program

Age 65+ or disabled

General Georgia resident, Medicare Part A/B.

Income Limits (2025) ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI).

Asset Limits $9,430 (individual), $14,130 (couple).

Three tiers; entitlement benefit.

Benefits

Covers Part B premiums ($174.70/month) Deductibles ($240/year) Copays (~20%)

Program of All-Inclusive Care for the Elderly (PACE)

Georgia Medicaid PACE

Age 55+

General Georgia resident, nursing home-level care need, safe with PACE support.

Income Limits (2025) ~$2,829/month 300% FBR

Asset Limits $2,000 (individual), $3,000 (couple).

Limited areas (e.g., Macon, Augusta).

Benefits

Personal care (5-7 hours/day) Medical care Meals Transportation Therapy

SOURCE (Service Options Using Resources in a Community Environment)

Georgia Medicaid SOURCE Program

Age 65+ or disabled

General Georgia resident, Medicaid-eligible, frail but not necessarily nursing home-level.

Income Limits (2025) ~$914/month (SSI level); QIT allowed.

Asset Limits $2,000 (individual), $3,000 (couple).

Enhanced primary care model; statewide via 12 sites.

Benefits

Personal care (4-6 hours/day) Case management Adult day health ($80/day) Respite (limited)

Optional State Supplementation (OSS)

Georgia Optional State Supplementation

Age 65+ or disabled

General Georgia resident, in approved facility, low-income/SSI recipient.

Income Limits (2025) ~$1,004/month including SSI

Asset Limits $2,000 (individual), $3,000 (couple).

~$20-$489/month based on facility type.

Benefits

Cash (~$20-$489/month) for room/board in personal care homes

Compare Assisted Living around Augusta

The information below is reported by the Georgia Department of Community Health, Healthcare Facility Regulation Division.

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Thrive at Augusta	AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.	Martinez	111 Facility 111 GA AVG 88 Rank #153 / 672	Yes	7 Facility 7 GA AVG 39 Rank #765 / 873	Suite	6 Facility 6 GA AVG 14 Rank #442 / 670	-	Billy Hall	15	9 Facility 9 GA AVG 21 Rank #295 / 574	0.6 Facility 0.6 GA AVG 2.1 Rank #233 / 574
Barclay House of Augusta	MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.	Augusta	95 Facility 95 GA AVG 88 Rank #265 / 672	No	25 Facility 25 GA AVG 39 Rank #582 / 873	Suite	1 Facility 1 GA AVG 14 Rank #641 / 670	A+	-	2	6 Facility 6 GA AVG 21 Rank #243 / 574	3.0 Facility 3.0 GA AVG 2.1 Rank #522 / 574
Augusta Gardens Senior Living & Memory Care	AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.	Martinez	72 Facility 72 GA AVG 88 Rank #379 / 672	Yes	38 Facility 38 GA AVG 39 Rank #466 / 873	Suite	21 Facility 21 GA AVG 14 Rank #142 / 670	-	Natasha Roberts	23	30 Facility 30 GA AVG 21 Rank #432 / 574	1.3 Facility 1.3 GA AVG 2.1 Rank #370 / 574
Marshall Pines Assisted Living & Memory Care	AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.	Evans	66 Facility 66 GA AVG 88 Rank #424 / 672	Yes	39 Facility 39 GA AVG 39 Rank #455 / 873	Suite	10 Facility 10 GA AVG 14 Rank #242 / 670	A	Kellie Pugh	21	31 Facility 31 GA AVG 21 Rank #436 / 574	1.5 Facility 1.5 GA AVG 2.1 Rank #408 / 574
Brookdale Augusta	AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.	Augusta (Kennelworth)	48 Facility 48 GA AVG 88 Rank #523 / 672	Yes	30 Facility 30 GA AVG 39 Rank #537 / 873	Suite	48 Facility 48 GA AVG 14 Rank #52 / 670	A+	Deborah Britt	19	23 Facility 23 GA AVG 21 Rank #409 / 574	1.2 Facility 1.2 GA AVG 2.1 Rank #358 / 574

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Is Marshall Pines Assisted Living & Memory Care in a walkable area?

Marshall Pines Assisted Living & Memory Care has a walk score of 39. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.

Does Marshall Pines Assisted Living & Memory Care have different floorplan options?

Yes — see the floorplan options available at Marshall Pines Assisted Living & Memory Care on this page.

What is the best email address for Marshall Pines Assisted Living & Memory Care?

The team at Marshall Pines Assisted Living & Memory Care can be reached at [email protected].

Who is the administrator of Marshall Pines Assisted Living & Memory Care?

Kellie Pugh is the administrator of Marshall Pines Assisted Living & Memory Care.

How many beds does Marshall Pines Assisted Living & Memory Care have?

Marshall Pines Assisted Living & Memory Care has 66 beds.

Are there photos of Marshall Pines Assisted Living & Memory Care?

Yes — there are 15 photos of Marshall Pines Assisted Living & Memory Care in the photo gallery on this page.

What is the phone number of Marshall Pines Assisted Living & Memory Care?

(706) 869-9500 will put you in contact with the team at Marshall Pines Assisted Living & Memory Care.

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Marshall Pines Assisted Living & Memory Care