Total health inspections
6
Connecticut average 5.7
Last Health inspection on Mar 2025
Mostly short-term rehab stays
Most residents typically stay for a few weeks or months before returning home or moving on.
Cassena Care at Norwalk
Assisted Living Home
Cassena Care at Norwalk
Assisted Living Home
Cassena Care at Norwalk is a beautiful community in Connecticut that offers a comprehensive range of services, including short-term rehabilitation, long-term rehabilitation, and 24-hour skilled nursing home care. Here, residents are welcomed into a nurturing environment, where a highly skilled team and state-of-the-art facilities ensure their utmost comfort and well-being.
No matter the stage or age, Cassena Care at Norwalk is committed to providing the best possible care for seniors. With round-the-clock skilled nursing care and access to physician services, residents receive continuous medical attention tailored to their individual needs. The community also offers specialized services such as occupational, speech, and physical therapy, respiratory therapy, and postoperative care, ensuring that residents have access to the therapies they require. The community also offers IV therapy and a range of other services, ensuring that residents have access to the highest quality of care.
Quality ratings
Official CMS rating based on health inspections, staffing and quality measures.
Official CMS rating based on deficiencies found during state health inspections.
Official CMS rating based on nurse staffing hours per resident per day.
Official CMS rating based on clinical outcomes for residents.
Nursing care per resident
Average daily nursing hours per resident (adjusted for acuity). Higher values indicate more nursing time per resident.
Capacity and availability
Medium-capacity home
Offers a balance of services and community atmosphere.
Total beds
150
This home usually has availability
Lower occupancy suggests more openings may be available.
Occupancy rate
84.2%
Residents per day (avg)
124
Occupancy rate
84.2%
Residents per day (avg)
124
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Short stays
Recovery
Medicare-covered care
Breakdown by payment type
Medicare
36% of new residents, usually for short-term rehab.
Typical stay
1 - 2 months
Private pay
32% of new residents, often for short stays.
Typical stay
1 - 2 months
Medicaid
32% of new residents, often for long-term daily care.
Typical stay
9 - 10 months
Finances and operations
Proprietary home
Corporation
Home revenue
$28.6M
Operating loss
-$95.5K
Proprietary home
Corporation
Home revenue
$28,611,345.00
Operating loss
$-95,544.00
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$7.3M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$21.4M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$28.7M
What does this home offer?
Housing Options: Private Rooms / Semi-Private Rooms
Building Type: Two-story
Transportation Services
Fitness and Recreation
Types of Care at Cassena Care at Norwalk
Assisted Living
Nursing Home
Compare Assisted Living around Norwalk
The information below is reported by the Connecticut Department of Public Health, Facility Licensing and Investigations Section.
Cassena Care at Norwalk
+8%
-5%
SNF
Nursing Home 24/7 care needed
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
Norwalk
150
No
-
76
LEE, YONG
84.2%
$28,511,130.00
$7,291,512.00
25.6%
123.70
3.7777
2
42
3
+8%-5%
0%
Private Rooms / Semi-Private Rooms
Autumn Lake Healthcare at Norwalk
-39%
-17%
+6%
SNF
Nursing Home 24/7 care needed
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
Norwalk
150
No
A+
13
NORWALK OPERATIONS LLC
88.9%
$23,221,289.00
$2,949,066.00
12.7%
140.20
3.3060
1
28
-
-39%-17%+6%Private Rooms / Semi-Private Rooms
Atria Senior Living Darien
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
IL
Independent Living For self-sufficient seniors seeking community and minimal assistance.
MC
Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.
SNF
Nursing Homes 24/7 care needed
Darien (Noroton)
-
Yes
-
30
-
-
-
-
-
-
-
-
-
-
-
-
Private Rooms / Semi-Private Rooms
Brightview on New Canaan
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
MC
Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.
Norwalk
-
No
-
54
-
-
-
-
-
-
-
-
-
-
-
-
Private Rooms / Semi-Private Rooms
The Residence at Selleck‘s Woods
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
Darien (Darien Downtown)
-
No
-
49
-
-
-
-
-
-
-
-
-
-
-
-
Studio / 1 Bed / 2 Bed
Cassena Care at Norwalk
Type of care:
SNF
AL
Community:
Norwalk
Bed Count:
150
Pets Allowed:
No
Operator:
LEE, YONG
CCN:
75159
Occupancy:
84.2%
Home Revenue:
$28,511,130.00
Payroll Costs:
$7,291,512.00
Payroll %:
25.6%
Avg Residents/Day:
123.70
Overall Rating:
Adj Nurse Hours:
3.7777
Health Insp Rating:
Staffing Rating:
QM Rating:
Number of Fines:
2
Citations:
42
Severe Citations:
3
RN share vs State Avg:
+8%
+8%
Staffing vs State Avg:
-5%
-5%
Occupancy vs State Avg:
0%
Bed Options:
Private Rooms / Semi-Private Rooms
Autumn Lake Healthcare at Norwalk
Type of care:
SNF
AL
Community:
Norwalk
Bed Count:
150
Pets Allowed:
No
Operator:
NORWALK OPERATIONS LLC
CCN:
75387
Occupancy:
88.9%
Home Revenue:
$23,221,289.00
Payroll Costs:
$2,949,066.00
Payroll %:
12.7%
Avg Residents/Day:
140.20
Overall Rating:
Adj Nurse Hours:
3.3060
Health Insp Rating:
Staffing Rating:
QM Rating:
Number of Fines:
1
Citations:
28
RN share vs State Avg:
-39%
-39%
Staffing vs State Avg:
-17%
-17%
Occupancy vs State Avg:
+6%
+6%
Bed Options:
Private Rooms / Semi-Private Rooms
Places of interest near Cassena Care at Norwalk
1.0 miles from city center — 7.94 miles to nearest hospital (Stamford Hospital)
23 Prospect St, Norwalk, CT 06850
Calculate Travel Distance to Cassena Care at Norwalk
Add your location
Staffing Data
Source: CMS Payroll-Based Journal (Q2 2025)
187
Total Staff
113
Employees
74
Contractors
51,323
Total Hours (Quarter)
78
Avg Staff/Day
7.2
Avg Shift (hrs)
Nursing Staff Breakdown
| Role ⓘ | Count ⓘ | Avg Shift (hrs) ⓘ | Uses Contractors? ⓘ |
|---|---|---|---|
| Registered Nurse | 22 | 8.5 | Yes |
| Licensed Practical Nurse | 26 | 7 | Yes |
| Certified Nursing Assistant | 79 | 7.3 | Yes |
Staff by Category
Administration ⓘ
2 staff
6.1hs shift avg
Nursing Staff ⓘ
133 staff
7.3hs shift avg
Physicians & Practitioners ⓘ
15 staff
6hs shift avg
Therapy Services ⓘ
24 staff
7.4hs shift avg
Activities & Recreation ⓘ
1 staff
10.3hs shift avg
Social Services ⓘ
2 staff
6.8hs shift avg
Dietary Services ⓘ
4 staff
8hs shift avg
Other Services ⓘ
6 staff
6.2hs shift avg
Contractor Analysis
22.7%
of total hours from contractors
11,635 contractor hours this quarter
Certified Nursing Assistant: 24
Licensed Practical Nurse: 12
Speech Language Pathologist: 1
Physical Therapy Assistant: 2
Registered Nurse: 10
Diagnostic X-ray Services Staff: 3
Feeding Assistant: 6
Other Physician: 7
Qualified Social Worker: 2
Medical Director: 1
Physician Assistant: 2
Physical Therapy Aide: 1
Respiratory Therapy Technician: 3
| Role ⓘ | Employees ⓘ | Contractors ⓘ | Total Staff ⓘ | Total Hours ⓘ | Days Worked ⓘ | % of Days ⓘ | Avg Shift (hrs) ⓘ |
|---|---|---|---|---|---|---|---|
| Certified Nursing Assistant | 55 | 24 | 79 | 25,654 | 91 | 100% | 7.3 |
| Licensed Practical Nurse | 14 | 12 | 26 | 7,706 | 91 | 100% | 7 |
| Registered Nurse | 12 | 10 | 22 | 5,914 | 91 | 100% | 8.5 |
| Physical Therapist | 17 | 0 | 17 | 4,276 | 61 | 67% | 7.3 |
| Clinical Nurse Specialist | 5 | 0 | 5 | 1,363 | 64 | 70% | 7.4 |
| Other Dietary Services Staff | 3 | 0 | 3 | 1,301 | 91 | 100% | 8.1 |
| Physical Therapy Assistant | 0 | 2 | 2 | 912 | 65 | 71% | 7.5 |
| Mental Health Service Worker | 3 | 0 | 3 | 860 | 66 | 73% | 7.1 |
| Qualified Social Worker | 0 | 2 | 2 | 482 | 69 | 76% | 6.8 |
| Speech Language Pathologist | 0 | 1 | 1 | 454 | 59 | 65% | 7.7 |
| Administrator | 1 | 0 | 1 | 435 | 58 | 64% | 7.5 |
| Nurse Practitioner | 1 | 0 | 1 | 390 | 52 | 57% | 7.5 |
| Therapeutic Recreation Specialist | 1 | 0 | 1 | 331 | 32 | 35% | 10.3 |
| Physical Therapy Aide | 0 | 1 | 1 | 317 | 38 | 42% | 8.3 |
| Feeding Assistant | 0 | 6 | 6 | 256 | 44 | 48% | 2.2 |
| Other Physician | 0 | 7 | 7 | 189 | 46 | 51% | 2.6 |
| Dietitian | 1 | 0 | 1 | 143 | 19 | 21% | 7.5 |
| Respiratory Therapy Technician | 0 | 3 | 3 | 128 | 23 | 25% | 5.3 |
| Medical Director | 0 | 1 | 1 | 78 | 26 | 29% | 3 |
| Diagnostic X-ray Services Staff | 0 | 3 | 3 | 75 | 13 | 14% | 2.4 |
| Physician Assistant | 0 | 2 | 2 | 61 | 21 | 23% | 2.3 |
Health Inspection History
Inspections
Total health citations
42
Citations per inspection
7
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
26 of 42 citations resulted from standard inspections; and 16 of 42 resulted from complaint investigations.
Breakdown of citation severity (last 3 years)
Critical Health citations
1
1
233% worse than Connecticut averageConnecticut average: 0.3
Serious Health citations
2
2
186% worse than Connecticut averageConnecticut average: 0.7
1 critical citation
2 serious citations
38 moderate citations
1 minor citation
Citations history (last 3 years)
Abuse/Neglect moderate citation
Mar 19, 2025
Corrected
Abuse/Neglect serious citation
Oct 09, 2024
Corrected
Abuse/Neglect moderate citation
Oct 09, 2024
Corrected
Administration minor citation
Oct 09, 2024
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Ownership: For-Profit LLC
Resident Census by Payment Source
124
Total Residents
Medicare
22
(17.7%)
ⓘ
Medicaid
95
(76.6%)
ⓘ
Private Pay/Other
7
(5.6%)
ⓘ
Programs & Services
Residents' Group
ⓘ
Family Member Group
ⓘ
Family Engagement
Active councils help families stay involved in care decisions and facility operations.
Active
Family Council
ⓘ
Active
Resident Council
ⓘ
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
6.3
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
6.3
40% better than Connecticut averageConnecticut average: 10.4
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
12.9
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
12.9
39% better than Connecticut averageConnecticut average: 21.1
Long-stay resident measures
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
8.5%
Percent of long-stay residents whose need for help with daily activities has increased
8.5%
55% better than Connecticut averageConnecticut average: 18.9%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
9.6%
Percent of long-stay residents whose ability to move independently worsened
9.6%
50% better than Connecticut averageConnecticut average: 19.2%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
20.5%
Percent of low risk long-stay residents who lose control of their bowels or bladder
20.5%
18% better than Connecticut averageConnecticut average: 24.9%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
3.0%
Percent of long-stay residents experiencing one or more falls with major injury
3.0%
12% better than Connecticut averageConnecticut average: 3.5%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
6.7%
Percent of long-stay high risk residents with pressure ulcers
6.7%
46% worse than Connecticut averageConnecticut average: 4.6%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
0.7%
Percent of long-stay residents with a urinary tract infection
0.7%
56% better than Connecticut averageConnecticut average: 1.7%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
3.5%
Percent of long-stay residents who lose too much weight
3.5%
45% better than Connecticut averageConnecticut average: 6.3%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
84.2%
Percent of long-stay residents who have depressive symptoms
84.2%
456% worse than Connecticut averageConnecticut average: 15.2%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
15.9%
Percent of long-stay residents who received an antipsychotic medication
15.9%
7% better than Connecticut averageConnecticut average: 17.2%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
75.8%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
75.8%
13% worse than Connecticut averageConnecticut average: 87.5%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
94.2%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
94.2%
In line with Connecticut averageConnecticut average: 93.5%
Short-stay resident measures
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
55.9%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
55.9%
20% worse than Connecticut averageConnecticut average: 70.1%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
0.9%
Percent of short-stay residents who newly received an antipsychotic medication
0.9%
41% better than Connecticut averageConnecticut average: 1.5%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
62.8%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
62.8%
10% worse than Connecticut averageConnecticut average: 69.8%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Penalties and fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
Total fines amount
$198K
354% higher than Connecticut averageConnecticut average: $44K
Number of fines
2
15% more fines than Connecticut averageConnecticut average: 1.7
Payment Denials
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
1
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
1
654% more payment denials than Connecticut averageConnecticut average: 0.1
Fines amount comparison
Fines amount comparison
This facility
$198K
Connecticut average
$44K
Penalty History
Penalties are imposed by CMS for violations of federal nursing home regulations.
Civil Money Penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Oct 9, 2024
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Oct 9, 2024
$38K
Civil Money Penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Oct 26, 2023
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Oct 26, 2023
$160K
Payment Denial
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
Oct 26, 2023
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
Oct 26, 2023
27 days
Last updated: Jan 2026
Financial Trends
Historical financial and operational data for Cassena Care at Norwalk based on CMS SNF Cost Reports.
Occupancy Rate
84.2%
↑ 10.4pp vs 2022
Net Income
-$95,544
↑ ~$134K vs 2022
Total Payroll
$11,973,687
↑ ~$1.4M vs 2022
Profit Margin
-0.3%
↑ 0.6pp vs 2022
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