Autumn Lake Healthcare at Norwalk

Nursing Home, Hospice Care, Memory Care, Palliative Care & Respite Care · Norwalk, CT

CMS overall rating

34 Midrocks Dr, Norwalk, CT 06851 View map

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Autumn Lake Healthcare at Norwalk accepts Medicaid, Medicare, and private pay.

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Autumn Lake Healthcare at Norwalk accepts Medicaid, Medicare, and private pay.

Overview of Autumn Lake Healthcare at Norwalk

Autumn Lake Healthcare at Norwalk, a well-situated home nestled in Norwalk, offers proximity to local hospitals and has gained recognition for its award-winning nursing care. With its picturesque setting of tree-lined streets and blooming courtyards, it creates an idyllic community where residents can thrive, recover, and foster meaningful connections with fellow residents. With a team of board-certified specialists, they are well-equipped to address various healthcare needs, including dementia care, round-the-clock skilled nursing care, respite care, and hospice care.

The home goes beyond the ordinary by offering specialized services such as IV therapy, diabetes management, stroke recovery, and wound care. These additional specialties ensure that residents receive tailored care to support their individual health goals. The community takes pride in its commitment to independently owned operations, allowing for a personalized approach to care and fostering a close-knit atmosphere among residents and staff.

Autumn Lake Healthcare at Norwalk is an independently owned and operated healthcare center that is licensed to use the Autumn Lake Healthcare name and receive non-healthcare related services. All healthcare-related services are provided solely by Autumn Lake Healthcare at Norwalk.

(203) 847-9686

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Staffing hours breakdown

Hours per resident per day — compared to Connecticut state averages

Total nursing care / resident

3h 18m per day

This facility Connecticut avg (3h 58m per day)

vs Connecticut avg

-17%

5 of 6 metrics below state avg

Standout metric Physical Therapist is +34% above state avg

Staff type	Hours / Day / Resident	vs state avg
Registered Nurse (RN) RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.	27m per day	▼ 37% State avg: 42m per day · National avg: 41m per day
LPN / LVN Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.	48m per day	▼ 3% State avg: 50m per day · National avg: 52m per day
Nurse Aide Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.	1h 59m per day	▼ 13% State avg: 2h 17m per day · National avg: 2h 20m per day
Weekend Total Nursing Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.	3h 1m per day	▼ 12% State avg: 3h 25m per day · National avg: 3h 26m per day
Physical Therapist Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.	7m per day	▲ 34% State avg: 5m per day · National avg: 4m per day
Weekend RN Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.	20m per day	▼ 27% State avg: 28m per day · National avg: 28m per day

Capacity and availability

79 days

150-bed community

A larger shared setting that may offer more common spaces and organized community services.

11 years in operation

A community with a solid operating history and experience delivering ongoing care.

Walk Score: 13 / 100

Car-dependent. Most errands require a car, with limited nearby walkable options.

BBB Rating: A+ (Not Accredited)

An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
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About this community

Occupancy

Occupancy rate

97%

Higher than the Connecticut average: 84%

Occupied beds

146 / 150

Average occupied beds in Connecticut homes 102 beds

Facility TypeChronic & Convalescent Nursing Home

StatusActive

IssuanceJanuary 1, 2015

ExpirationDecember 31, 2026

License Number2401

CMS Certification Number75387

Private Room (18 rooms) $625 per day

Semi-Private Room (60 rooms) $550 per day

Staffing

Key information about the people who lead and staff this community.

Creole Farsi Haitian Italian Jamaican Spanish

ContactMr. Adrian Thomas, Administrator

Admin

3 FTE

Registered Nurse

10 FTE

Licensed Practical Nurse

14 FTE

Nursing Assistant

50 FTE

Recreation

2 FTE

Social Services

1 FTE

Food Service Supervisor

1 FTE

Physical Therapy

4 FTE

Occupational Therapy

4 FTE

Speech Therapy

1 FTE

Dietary

15 FTE

Other Staff

6 FTE

Accept Medicaid

Accept Medicare

Rehabilitation Services

Respite Care

Short-Term Rehab

Doctor on Staff

24-Hour Staffing

Long-Term Living

Religious ServicesAll Denominations, Baptist, Catholic, Episcopal, Jewish, Pentecostal, Protestant

Specific ProgramsRenowned Specialty Care, Physical, Occupational, Speech Therapies, 24/7 Skilled Nursing Care, Respite/Hospice Care, Award-Winning Palliative Care Program, Comprehensive Wound Care, Peritoneal Dialysis, Joint Replacement & Orthopedic Care, Stroke Recovery, Cardio-Pulmonary Care, Pain Management, Behavioral Health, Oxygen Therapy, IV Therapy, Trach Management Care, Restorative Care, Diabetes Management, Total Parenteral Nutrition (TPN)

Since 2018 · 8 years of data 57 deficiencies 14 inspections

Inspection Scorecard This scorecard compares key inspection, citation, and complaint metrics at this facility against the Connecticut state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2018 vs. Connecticut state average

Overall vs. CT average

Latest Inspection June 3, 2025

Deficiencies Deficiencies are formal regulatory issues recorded during state inspections.	This Facility	CT Average	vs. CT Avg
Total deficiencies Formal regulatory issues recorded by inspectors across all inspection types.	57	19	This facility has 200% more total deficiencies than a typical Connecticut nursing home (57 vs. CT avg 19).↑ 200% worse
Deficiencies per year Average deficiencies per year since 2018.	7.1	2.4	This facility has 196% more deficiencies per year than a typical Connecticut nursing home (7.1 vs. CT avg 2.4).↑ 196% worse
Deficiencies per inspection Average deficiencies per inspection.	4.1	1.5	This facility has 173% more deficiencies per inspection than a typical Connecticut nursing home (4.1 vs. CT avg 1.5).↑ 173% worse

Inspections State inspections evaluate whether the facility meets health and safety standards.	This Facility	CT Average	vs. CT Avg
Total inspections Combined count of all routine and focused inspections. Excludes complaint investigations.	14	13	This facility has 8% more total inspections than a typical Connecticut nursing home (14 vs. CT avg 13).↑ 8% worse

Inspection breakdown

10routine inspections

3licensing inspections

1renewal/recertification inspection

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

The most recent inspection on June 3, 2025, found no violations of Connecticut statutes or regulations during a desk audit.
The August 13, 2024 complaint investigation substantiated failures in timely hospital notification and documentation related to refusal to readmit a resident.
The March 19, 2025 complaint investigation found incomplete and inaccurate advance directives and medical record documentation, causing confusion during a medical emergency.

Show Inspection Reports

Inspections since 2019

Total health inspections 5

Connecticut average 5.7

Last Health inspection on Mar 2025

Total health citations

Connecticut average 32

Citations per inspection

5.6

Connecticut average 5.82

Health citations are formal notices following inspections when they fail to comply with safety and care standards.

22 of 28 citations resulted from standard inspections; 4 of 28 resulted from complaint investigations; and 2 of 28 came from combined inspections (standard and complaint).

Breakdown of citation severity (last 7 years)

Critical health citations

100% better than Connecticut average

Connecticut average: 0.3

Serious health citations

100% better than Connecticut average

Connecticut average: 0.7

0 critical citations Connecticut average: 0.3

0 serious citations Connecticut average: 0.7

27 moderate citations Connecticut average: 28.8

1 minor citation Connecticut average: 2.3

Citations history (last 7 years)

Quality of Care moderate citation Mar 19, 2025

Corrected

Care Planning moderate citation Mar 19, 2025

Corrected

Care Planning moderate citation Aug 13, 2024

Corrected

Resident Rights moderate citation Aug 13, 2024

Corrected

Total staff 221

Employees 102

Contractors 119

Staff to resident ratio 1.58 : 1

15% fewer staff per resident than Connecticut average

Avg staff/day 72

Average shift 7.7 hours

0% compared with Connecticut average

Total staff hours (quarter) 50,971

Nursing staff breakdown

8.6 hours

8.2 hours

7.5 hours

Contractor staffing

10,102 contractor hours this quarter

Licensed Practical Nurse: 71 Certified Nursing Assistant: 22 Respiratory Therapy Technician: 10 Physical Therapy Aide: 4 Speech Language Pathologist: 4 Registered Nurse: 3 Physical Therapy Assistant: 3 Qualified Social Worker: 2

Staff by category


Certified Nursing Assistant	58	22	80	25,643	92	100%	7.5
Licensed Practical Nurse	18	71	89	9,990	92	100%	8.2
Registered Nurse	9	3	12	4,122	92	100%	8.6
Physical Therapy Assistant	0	3	3	1,511	68	74%	8.1
Respiratory Therapy Technician	0	10	10	1,452	74	80%	6.3
Physical Therapy Aide	0	4	4	1,421	69	75%	8
Clinical Nurse Specialist	6	0	6	1,226	81	88%	7.5
Speech Language Pathologist	0	4	4	1,033	75	82%	7.5
Mental Health Service Worker	2	0	2	912	65	71%	7.7
Other Dietary Services Staff	3	0	3	816	80	87%	7.6
Qualified Social Worker	0	2	2	685	64	70%	7.4
Administrator	1	0	1	456	57	62%	8
Dietitian	1	0	1	453	60	65%	7.6
RN Director of Nursing	1	0	1	451	56	61%	8.1
Nurse Practitioner	2	0	2	400	51	55%	7.8
Occupational Therapy Aide	1	0	1	399	56	61%	7.1

80 Certified Nursing Assistant

% of Days 100%

89 Licensed Practical Nurse

% of Days 100%

12 Registered Nurse

% of Days 100%

3 Physical Therapy Assistant

% of Days 74%

10 Respiratory Therapy Technician

% of Days 80%

4 Physical Therapy Aide

% of Days 75%

6 Clinical Nurse Specialist

% of Days 88%

4 Speech Language Pathologist

% of Days 82%

2 Mental Health Service Worker

% of Days 71%

3 Other Dietary Services Staff

% of Days 87%

2 Qualified Social Worker

% of Days 70%

1 Administrator

% of Days 62%

1 Dietitian

% of Days 65%

1 RN Director of Nursing

% of Days 61%

2 Nurse Practitioner

% of Days 55%

1 Occupational Therapy Aide

% of Days 61%

View All Staffing Data in Norwalk

Total fines amount $13K

71% lower than Connecticut average

Connecticut average: $44K

Number of fines 1

43% fewer fines than Connecticut average

Connecticut average: 1.7

Payment Denials 0

100% fewer payment denials than Connecticut average

Connecticut average: 0.1

Fines amount comparison

This facility $13K

Connecticut average $44K

Penalty History

Penalties are imposed by CMS for violations of federal nursing home regulations.

1 penalty in the past 3 years

Jun 26, 2024 · $13K

Civil Money Penalty Jun 26, 2024

$13K

Last updated: Jan 2026

High-risk clinical events score 7.8

25% better than Connecticut average

Connecticut average: 10.4

Functional decline score 14.8

30% better than Connecticut average

Connecticut average: 21.1

Long-stay resident measures

Significantly above average Connecticut avg: 3.4

Need for Help with Daily Activities Increased 12.2%

35% better than Connecticut average

Connecticut average: 18.9%

Walking Ability Worsened 8.9%

53% better than Connecticut average

Connecticut average: 19.2%

Low Risk Residents with Bowel/Bladder Incontinence 23.2%

7% better than Connecticut average

Connecticut average: 24.9%

Falls with Major Injury 2.3%

34% better than Connecticut average

Connecticut average: 3.5%

High Risk Residents with Pressure Ulcers 3.7%

19% better than Connecticut average

Connecticut average: 4.6%

Urinary Tract Infection 0.0%

100% better than Connecticut average

Connecticut average: 1.7%

Lost Too Much Weight 12.0%

91% worse than Connecticut average

Connecticut average: 6.3%

Depressive Symptoms 7.0%

54% better than Connecticut average

Connecticut average: 15.2%

Antipsychotic Use 9.4%

45% better than Connecticut average

Connecticut average: 17.2%

Pneumococcal Vaccine 98.6%

13% better than Connecticut average

Connecticut average: 87.5%

Influenza Vaccine 95.0%

In line with Connecticut average

Connecticut average: 93.5%

Hospitalizations per 1,000 days 2.85

36% worse than Connecticut average

Connecticut average: 2.10

ED visits per 1,000 days 1.24

19% better than Connecticut average

Connecticut average: 1.53

Short-stay resident measures

Average Connecticut avg: 3.4

Pneumococcal Vaccine 98.8%

41% better than Connecticut average

Connecticut average: 70.1%

Antipsychotic medication increase 1.5%

In line with Connecticut average

Connecticut average: 1.5%

Influenza Vaccine 87.9%

26% better than Connecticut average

Connecticut average: 69.8%

Re-hospitalized after SNF stay 25.3%

In line with Connecticut average

Connecticut average: 25.0%

Emergency department visits 13.8%

24% worse than Connecticut average

Connecticut average: 11.1%

Falls with major injury 0.0%

100% better than Connecticut average

Connecticut average: 0.8%

Ability to care for self at discharge 54.8%

In line with Connecticut average

Connecticut average: 53.7%

Successful return to home or community 56.7%

12% better than Connecticut average

Connecticut average: 50.6%

Breakdown by payment type

Medicare

41% of new residents, usually for short-term rehab.

Typical stay 1 months

Private pay

42% of new residents, often for short stays.

Typical stay 1 - 2 months

Medicaid

18% of new residents, often for long-term daily care.

Typical stay 9 - 10 months

Total residents 140

Medicare

17.9% of residents

Medicaid

60.7% of residents

Private pay or other

21.4% of residents

Programs & Services

Residents Group

Residents meet regularly to discuss policies, care quality, and activities

Active Resident Council

Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.

Financial Trends

Historical financial and operational data for Autumn Lake Healthcare at Norwalk from 2011–2023, based on CMS SNF Cost Reports.

Occupancy Rate 88.9% ↑ 6.1pp vs 2022

Net Patient Income -$144.8K ↓ ~$713.7K vs 2022

Payroll Costs $3.8M ↑ ~$352.6K vs 2022

Operating Margin -0.7% ↓ 3.4pp vs 2022

Metric	2011	2012	2013	2014	2015	2016	2017	2018	2019	2020	2021	2022	2023
Occupancy %	89.8%	94.7%	93.7%	95.3%	95.4%	93.5%	88.9%	88.4%	93.3%	71.5%	74.0%	82.8%	88.9%
Beds	150	150	150	150	150	150	150	150	150	150	150	150	150
Net Income	$129,176	$1,003,913	$606,038	-$184,349	$1,396,852	$1,631,467	$432,293	$729,283	$747,907	$2,658,656	$1,894,902	$572,921	-$144,682
Gross Revenue	$5,481,419	$23,522,631	$22,799,729	$22,900,388	$19,700,125	$19,487,122	$18,260,297	$19,517,747	$20,027,503	$20,913,277	$20,705,404	$50,724,677	$23,221,289
Operating Expenses	$3,859,721	$16,455,404	$16,167,475	$16,841,067	$16,496,324	$16,292,177	$16,307,251	$16,968,520	$17,457,770	$16,892,979	$16,962,258	$20,112,817	$21,503,841
Net Patient Income	$128,310	$1,013,367	$594,881	-$177,793	$1,396,653	$1,630,629	$431,942	$693,300	$744,638	$2,657,268	$1,886,077	$568,914	-$144,800
Net Patient Revenue	$3,988,031	$17,468,771	$16,762,356	$16,663,274	$17,892,977	$17,922,806	$16,739,193	$17,661,820	$18,202,408	$19,550,247	$18,848,335	$20,681,731	$21,359,041
Payroll Costs	$1,998,229	$7,954,560	$8,117,255	$9,340,508	$2,851,018	$3,214,832	$3,073,839	$3,041,256	$3,188,217	$3,120,732	$2,896,676	$3,437,180	$3,789,730
Operating Margin %	3.2%	5.8%	3.6%	-1.1%	7.8%	9.1%	2.6%	3.9%	4.1%	13.6%	10.0%	2.8%	-0.7%
Medicare %	25.3%	22.4%	17.1%	15.2%	18.1%	15.2%	13.9%	16.0%	16.1%	20.1%	22.3%	23.0%	16.6%
Medicaid %	64.9%	61.1%	75.5%	80.8%	73.8%	72.3%	71.8%	67.0%	62.0%	65.0%	55.2%	55.0%	62.1%
Private %	9.8%	16.5%	7.4%	3.9%	8.2%	12.5%	14.4%	17.0%	21.9%	14.9%	22.5%	22.0%	21.3%
Net Patient Revenue/Day	$322	$336	$327	$320	$343	$349	$344	$365	$356	$498	$465	$456	$439
Cost/Day	$311	$317	$315	$323	$316	$317	$335	$351	$342	$430	$419	$444	$442
Avg Length of Stay	106.8 days	122.0 days	160.4 days	169.9 days	128.3 days	127.0 days	113.4 days	104.5 days	97.5 days	91.3 days	75.6 days	70.6 days	79.0 days

Finances and operations

Based on CMS SNF Cost Report for fiscal year ending in 12/2023.

Net patient revenue

$21.4M

Net patient income

-$144.8K

Privately-owned community Operated by a single business entity.

Net patient revenue

$21.4M

Net patient income

-$144.8K

Other income

$118

Payroll costs

$3.8M 17.7% of net patient revenue

Other operating costs

$17.7M

Total costs

$21.5M

What does this home offer?

Housing Options: Private Rooms / Semi-Private Rooms

Building Type: 3-story

Transportation Services

Fitness and Recreation

TYPE OF STAY

Mix of rehab and long-term care

This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.

New residents most often arrive under private pay (42% of admissions), and a typical private pay stay runs around 1 - 2 months.

Coverage residents most often arrive under.

Medicare 41%

Private pay 42%

Medicaid 18%

Coverage residents most often leave under.

Medicare 34%

Private pay 45%

Medicaid 21%

2.0 miles from city center Estimated distance in miles from Norwalk's city center to Autumn Lake Healthcare at Norwalk's address, calculated via Google Maps. — 9.38 miles to nearest hospital (Stamford Hospital)

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Connecticut Home Care Program for Elders

CHCPE

Age 65+

General Connecticut resident, at risk of nursing home placement.

Income Limits State-funded: ~$1,600/month; Medicaid: ~$2,829/month 300% FBR

Asset Limits $1,600 (state), $2,000 (Medicaid, individual).

Two tiers (state and Medicaid); waitlists possible.

Benefits

In-home care (4-6 hours/day) Adult day care (~$70/day) Meals Respite (up to 14 days/year)

Statewide Respite Care Program

CT Respite Care

Age —

General Caregiver of senior with dementia, Connecticut resident.

Income Limits ~$2,500/month individual, varies

Asset Limits $40,000 individual

Limited to dementia caregivers; capped funding.

Benefits

In-home respite (up to 30 days/year) Adult day care (~$70/day)

Congregate Housing Services Program (CHSP)

Connecticut Congregate Housing Services Program

Age 62+

General Connecticut resident, frail but not needing 24/7 care, resides in CHSP-eligible housing.

Income Limits (2025) ~$41,000/year individual, adjusted annually

Asset Limits Not specified; focus is income-based.

Limited to 14 state-subsidized sites; participants pay 10% of service costs.

Benefits

Personal care (3-5 hours/day) Meals ($5-$7/meal) Housekeeping Transportation (~5 trips/month)

Medicare Savings Program (MSP)

Connecticut Medicare Savings Program

Age 65+ or disabled

General Connecticut resident, enrolled in Medicare Part A/B.

Income Limits (2025) ~$2,510/month (individual, QMB); ~$3,380/month (SLMB); ~$3,598/month (ALMB)—adjusted annually.

Asset Limits None since 2023 policy change.

Three tiers (Qualified Medicare Beneficiary, Specified Low-Income, Additional Low-Income); no asset test.

Benefits

Covers Medicare Part B premiums ($174.70/month) Deductibles ($240/year) Copays (~20% of services)

What neighborhood is Autumn Lake Healthcare at Norwalk in?

Autumn Lake Healthcare at Norwalk is in the Midrocks Drive neighborhood of Norwalk.

What languages are spoken at Autumn Lake Healthcare at Norwalk?

The team at Autumn Lake Healthcare at Norwalk speaks Creole, Farsi, Haitian, Italian, Jamaican, and Spanish.

Is Autumn Lake Healthcare at Norwalk in a walkable area?

Autumn Lake Healthcare at Norwalk has a walk score of 13. Car-dependent. Most errands require a car, with limited nearby walkable options.

What is the license number of Autumn Lake Healthcare at Norwalk?

According to CT state health department records, Autumn Lake Healthcare at Norwalk's license number is 2401.

When does Autumn Lake Healthcare at Norwalk's license expire?

According to CT state health department records, Autumn Lake Healthcare at Norwalk's license expires on December 31, 2026.

What is the occupancy rate at Autumn Lake Healthcare at Norwalk?

Autumn Lake Healthcare at Norwalk's occupancy is 97%.

Are there photos of Autumn Lake Healthcare at Norwalk?

Yes — there are 7 photos of Autumn Lake Healthcare at Norwalk in the photo gallery on this page.

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Autumn Lake Healthcare at Norwalk

Overview of Autumn Lake Healthcare at Norwalk

Quality ratings

Staffing hours breakdown

Capacity and availability

About this community

Occupancy

License Details

Room costs

Staffing

Languages Spoken

Leadership

Staff Composition (State Data)

Payment & Insurance

Therapy & Rehabilitation

Staffing & Medical

Additional Services

Additional Policies & Features

Amenities & Lifestyle

Contact Autumn Lake Healthcare at Norwalk

Inspection History

Inspection Scorecard This scorecard compares key inspection, citation, and complaint metrics at this facility against the Connecticut state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Deficiencies Deficiencies are formal regulatory issues recorded during state inspections.

Inspections State inspections evaluate whether the facility meets health and safety standards.

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

Health Inspection History

Inspections since 2019

Breakdown of citation severity (last 7 years)

Citations history (last 7 years)

Staffing Data

Nursing staff breakdown

Registered Nurse

Licensed Practical Nurse

Certified Nursing Assistant

Contractor staffing

Staff by category

80 Certified Nursing Assistant

89 Licensed Practical Nurse

12 Registered Nurse

3 Physical Therapy Assistant

10 Respiratory Therapy Technician

4 Physical Therapy Aide

6 Clinical Nurse Specialist

4 Speech Language Pathologist

2 Mental Health Service Worker

3 Other Dietary Services Staff

2 Qualified Social Worker

1 Administrator

1 Dietitian

1 RN Director of Nursing

2 Nurse Practitioner

1 Occupational Therapy Aide

Penalties and fines

Fines amount comparison

Fines amount comparison

Penalty History

Quality of care over time

Long-stay resident measures

Short-stay resident measures

Breakdown by payment type

Medicare

Private pay

Medicaid

Facility Characteristics

Programs & Services

Residents Group

Active Resident Council

Financial Trends

Financial Performance

Payroll & Labor Costs

Payer Mix (percentage)

Finances and operations

What does this home offer?

Who this home usually serves

Mix of rehab and long-term care

Admissions

Discharges

Places of interest near Autumn Lake Healthcare at Norwalk

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