Glenwell
Assisted Living · USA
Glenwell
Assisted Living · USA
Glenwell, a DePaul Senior Living Community, is a 120-bed licensed Adult Home administrated at 2248 Old Union Road in Cheektowaga, New York, in Erie County. Owned by DePaul Adult Care Communities, Inc., a nonprofit organization operating senior living communities across Upstate New York, the facility maintains an Assisted Living Program and a Memory Care Unit. License number 240-E-146 is active.
Pets are permitted. Housekeeping, linen service, and utilities are included in the monthly fee. Licensed nurses and certified nursing assistants provide 24-hour staffing. Respite care is confirmed. Eleven amenities are on file: 24-hour staff access, three registered-dietitian-approved daily meals plus evening snack, medication assistance, assistance with daily living activities, life-enriching activities, emergency call system, housekeeping, laundry and linen services, case management services, beauty and barbershop services, and mail delivery.
The New York State Department of Health, Office of Aging and Long Term Care, has conducted seven inspections on file against a state average of nine. The most recent inspection on May 29, 2025, a complaint investigation, found no deficiencies. Earlier inspections consistently found no violations or deficiencies. Six complaints are on record at a rate of 5.0 per 100 occupied beds against a state average of 49.9. Complaint investigations were unsubstantiated. No enforcement actions, fines, or license suspensions appear in available reports.
Located in Cheektowaga, Glenwell is a nonprofit-operated adult home with separate Assisted Living and Memory Care programs, pet-friendly accommodations, and a consistently deficiency-free inspection record across seven surveys.
Glenwell is suited for individuals seeking assisted living or memory care in a nonprofit setting with included utilities and pet accommodation. Families should ask about transition protocols between the Assisted Living Program and Memory Care Unit when care needs change.
120-bed community
A larger shared setting that may offer more common spaces and organized community services.
Walk Score: 6 / 100
Car-dependent. Most errands require a car, with limited nearby walkable options.
About this community
Facility TypeAdult Home
StatusActive
CountyErie
License Number240-E-146
Owner NameDepaul Adult Care Communities, Inc.
Respite Care
Licensed Nurses/CNAs
24-Hour Staffing
Pets Allowed
HousekeepingYes
Linen ServiceYes
Utilities IncludedYes
24-Hour Access To Staff
Three Nutritious Meals
Medication Assistance
Assistance With Daily Living Activities
Life-Enriching Activities
Emergency Call System
Housekeeping
Laundry And Linen Services
Case Management Services
Beauty/Barbershop Services
Mail Delivery
Food DescriptionThree nutritious meals approved by a registered dietitian, as well as an evening snack.
Inspection History
In New York, the Department of Health, Office of Aging and Long Term Care performs unannounced onsite inspections to monitor compliance with state and federal healthcare regulations.
Since 2021 · 5 years of data
0 enforcement actions
6 complaints
7 inspections
0 complaint investigations
Inspection Scorecard
This scorecard compares key inspection, citation, and complaint metrics at this facility against the New York state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Since 2021 vs. New York state average
Overall vs. NY average
2 Worse
Metrics worse than New York average:
• Inspections with citations (40% above)
• Inspection citation rate (79% above) 5 Better Metrics better than New York average:
• Total inspections (22% below)
• Total complaints (92% below)
• Complaints per year (92% below)
• Complaints per bed (90% below)
• Complaint investigations (100% below)
• Inspections with citations (40% above)
• Inspection citation rate (79% above) 5 Better Metrics better than New York average:
• Total inspections (22% below)
• Total complaints (92% below)
• Complaints per year (92% below)
• Complaints per bed (90% below)
• Complaint investigations (100% below)
Latest Inspection
May 29, 2025
Complaint Investigation
Inspections
State inspections evaluate whether the facility meets health and safety standards.
| Metric | This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
|
Total inspections
Combined count of all routine and focused inspections. Excludes complaint investigations.
| 7 | 9 | This facility has 22% fewer total inspections than a typical New York assisted living residence (7 vs. NY avg 9).↓ 22% better |
|
Inspections with citations
Inspections that resulted in at least one regulatory citation.
| 7 | 5 | This facility has 40% more inspections with citations than a typical New York assisted living residence (7 vs. NY avg 5).↑ 40% worse |
|
Inspection citation rate
Percentage of inspections that resulted in at least one citation.
| 100% | 56% | This facility has 44 percentage points higher inspection citation rate than a typical New York assisted living residence (100% vs. NY avg 56%).↑ 44% worse |
Complaints & Investigations
Complaints are formal concerns filed by residents, families, or staff. Investigations are on-site follow-ups.
| Metric | This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
|
Total complaints
Formal expressions of concern made by residents, families, or staff.
| 6 | 79 | This facility has 92% fewer total complaints than a typical New York assisted living residence (6 vs. NY avg 79).↓ 92% better |
|
Complaints per year
Average complaints per year since 2021.
| 1.2 | 15.8 | This facility has 92% fewer complaints per year than a typical New York assisted living residence (1.2 vs. NY avg 15.8).↓ 92% better |
|
Complaints per bed
Size-adjusted complaint rate based on occupied beds.
| 0.05 | 0.50 | This facility has 90% fewer complaints per bed than a typical New York assisted living residence (0.05 vs. NY avg 0.5).↓ 90% better |
|
Complaint investigations
On-site investigations triggered by complaints filed with New York regulators.
| 0 | 15 | This facility has 100% fewer complaint investigations than a typical New York assisted living residence (0 vs. NY avg 15).↓ 100% better |
Inspection Reports Summary
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
The most recent inspection on May 29, 2025, found no deficiencies. Earlier inspections also consistently showed no violations or deficiencies. Complaint investigations during this period were unsubstantiated and did not result in any findings. There were no enforcement actions, fines, or license issues listed in the available reports. This pattern indicates a stable compliance record with no noted concerns over time.
Read the full inspection reports for this facility, including detailed findings and corrective actions.
Show Inspection ReportsLawsuit overview for Glenwell
Summary of court-record activity tied to this facility, compiled from publicly available case dockets.
Source: State court e-filing records
Total Cases
Every lawsuit on record involving this facility since the earliest filing. Long-term volume signals overall legal exposure.
2
Every lawsuit on record involving this facility since the earliest filing. Long-term volume signals overall legal exposure.
2
Active Cases
Lawsuits still moving through the courts. Active claims can affect day-to-day operations, settlement risk, and insurance posture.
0
Lawsuits still moving through the courts. Active claims can affect day-to-day operations, settlement risk, and insurance posture.
0
Closed
Cases that have been disposed of — dismissed, settled, or decided. Shows how the facility has historically resolved disputes.
2
2 Disposed
Cases that have been disposed of — dismissed, settled, or decided. Shows how the facility has historically resolved disputes.
2
2 Disposed
Since
Year of the earliest case on record. A long history with steady filings suggests persistent issues; a recent first filing means newer exposure.
2019
Year of the earliest case on record. A long history with steady filings suggests persistent issues; a recent first filing means newer exposure.
2019
Most Recent
Year of the most recent filing. Recent activity means legal disputes are still being raised against this facility.
2023
Year of the most recent filing. Recent activity means legal disputes are still being raised against this facility.
2023Places of interest near Glenwell
2.1 miles from city center
Estimated distance in miles from Cheektowaga's city center to Glenwell's address, calculated via Google Maps.
Calculate Travel Distance to Glenwell
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The information below is reported by the New York State Department of Health.
Filter by care type
| Glenwell |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Cheektowaga | 120 | No | 6 | - |
| Job Haines Home |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
HC Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.
HC Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.
RC Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision. | Bloomfield (Bloomfield Avenue) | 40 | No | 85 | Studio / 1 Bed / Private / Semi-Private Rooms |
| Village Care Homes Assisted Living – Stephen F Austin |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Conroe (Alden Bridge) | 16 | No | 27 | Private / Semi-Private Suite |
| Countryside Manor Assisted Living |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Conroe (Alden Bridge) | 12 | No | 8 | - |
| Anton’s Assisted Living |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Boerne | 10 | No | 45 | - |
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Frequently Asked Questions about Glenwell
Who is the owner of Glenwell?
The legal owner and operator of Glenwell is DePaul Adult Care Communities, Inc..
Is Glenwell in a walkable area?
Glenwell has a walk score of 6. Car-dependent. Most errands require a car, with limited nearby walkable options.
What is the license number of Glenwell?
According to NY state health department records, Glenwell's license number is 240-E-146.
How many beds does Glenwell have?
Glenwell has 120 beds.
Are there photos of Glenwell?
Yes — there are 13 photos of Glenwell in the photo gallery on this page.
What is the address of Glenwell?
Glenwell is located at 2248 Old Union Road.
What is the phone number of Glenwell?
(716) 608-7000 will put you in contact with the team at Glenwell.
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