Glenwell
Assisted Living & Memory Care · Cheektowaga, NY
Glenwell
Assisted Living & Memory Care · Cheektowaga, NY
Overview of Glenwell
Glenwell is a 120-bed adult home located at 2248 Old Union Road, Cheektowaga, New York, Erie County, operated by DePaul Adult Care Communities, Inc. The facility maintains a clean regulatory record, with seven inspections between 2021 and May 2025 producing zero deficiencies. The complaint rate of 5 per 100 occupied beds sits substantially below the New York state average of 49.9. No enforcement actions have been recorded.
Licensed nurses and certified nursing assistants staff the facility around the clock. Medication assistance and case management services are integrated into daily operations. Respite care is available for temporary placements. The facility offers continuous on-site clinical presence rather than on-call models, a structural advantage for residents requiring immediate nursing response.
Meals consist of three nutritious daily servings approved by a registered dietitian, plus an evening snack. Dining is included in the standard service package, eliminating variable food costs. The facility accommodates meal planning through a registered dietitian’s input, signaling attention to nutritional standards beyond basic provision.
Amenities include 24-hour staff access, emergency call systems in units, housekeeping and laundry services, beauty and barbershop services, case management services, life-enriching activities, medication assistance, and assistance with daily living activities. Utilities are included in the service package. The facility provides these services without allowing pets on-site.
Respite care is the specialized therapy offering, designed for temporary stays or trial periods. This service enables families to evaluate the facility and its care model before committing to longer-term residence. The respite model acknowledges transitional care needs common in older adult placements.
Litigation history shows two closed negligence cases from 2018 and 2022, both disposed through the court system. No active claims are pending. The cases have been resolved without public settlement details or recorded judgments.
Families should verify the scope of respite care terms and confirm how the 24-hour staffing model aligns with your specific care needs.
120-bed community
A larger shared setting that may offer more common spaces and organized community services.
Walk Score: 6 / 100
Car-dependent. Most errands require a car, with limited nearby walkable options.
About this community
Facility TypeAdult Home
StatusActive
CountyErie
License Number240-E-146
Owner NameDepaul Adult Care Communities, Inc
Respite Care
Licensed Nurses/CNAs
24-Hour Staffing
Pets Allowed
HousekeepingYes
Linen ServiceYes
Utilities IncludedYes
24-Hour Access To Staff
Three Nutritious Meals
Medication Assistance
Assistance With Daily Living Activities
Life-Enriching Activities
Emergency Call System
Housekeeping
Laundry And Linen Services
Case Management Services
Beauty/Barbershop Services
Mail Delivery
Inspection History
In New York, the Department of Health, Office of Aging and Long Term Care performs unannounced onsite inspections to monitor compliance with state and federal healthcare regulations.
Since 2021 · 5 years of data
0 enforcement actions
6 complaints
7 inspections
0 complaint investigations
Inspection Score
A composite 0–100 score combining this facility's inspections, citations, complaints, and enforcement actions relative to the New York state average. The score below shows how many points this facility sits above or below the typical New York nursing home score (the benchmark); higher is better.This is a proprietary Assisted Living Magazine score.
A composite 0–100 score combining this facility's inspections, citations, complaints, and enforcement actions relative to the New York state average. The score below shows how many points this facility sits above or below the typical New York nursing home score (the benchmark); higher is better.This is a proprietary Assisted Living Magazine score.
13 points above the New York average for nursing homes (83/100)
Rank #41 / 591 in New York Inspection Score — State benchmarked This home is ranked 41st out of 591 homes in New York for Inspection Score. Shows this facility's inspection score compared to the New York average among 591 comparable communities in the ranking pool. Rankings are based only on facilities in New York that report data for that category. Facilities without available data are excluded from the ranking. This is a proprietary Assisted Living Magazine score. Inspection score: 96 out of 100. Letter grade A. 13 points above the New York average for nursing homes (83/100)
Inspection Scorecard
This scorecard compares key inspection, citation, and complaint metrics at this facility against the New York state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Since 2021 vs. New York state average
Overall vs. NY average
2 Worse
Metrics worse than New York average:
• Inspections with citations (75% above)
• Inspection citation rate (127% above) 4 Better Metrics better than New York average:
• Total complaints (92% below)
• Complaints per year (92% below)
• Complaints per bed (90% below)
• Complaint investigations (100% below)
• Inspections with citations (75% above)
• Inspection citation rate (127% above) 4 Better Metrics better than New York average:
• Total complaints (92% below)
• Complaints per year (92% below)
• Complaints per bed (90% below)
• Complaint investigations (100% below)
Latest Inspection
May 29, 2025
Complaint Investigation
Inspections
| This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
|
Total inspections
Combined count of all routine and focused inspections. Excludes complaint investigations.
| 7 | 9 | This facility has had 22% fewer total inspections than the New York average (7 vs. NY avg 9). More inspections can mean more regulatory scrutiny rather than worse care.↓ 22% fewer |
|
Inspections with citations
Inspections that resulted in at least one regulatory citation.
| 7 | 4 | This facility has 75% more inspections with citations than a typical New York nursing home (7 vs. NY avg 4).↑ 75% worse |
|
Inspection citation rate
Percentage of inspections that resulted in at least one citation.
| 100% | 44% | This facility has 56 percentage points higher inspection citation rate than a typical New York nursing home (100% vs. NY avg 44%).↑ 56% worse |
Complaints & Investigations
| This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
|
Total complaints
Formal expressions of concern made by residents, families, or staff.
| 6 | 79 | This facility has 92% fewer total complaints than a typical New York nursing home (6 vs. NY avg 79).↓ 92% better |
|
Complaints per year
Average complaints per year since 2021.
| 1.2 | 15.8 | This facility has 92% fewer complaints per year than a typical New York nursing home (1.2 vs. NY avg 15.8).↓ 92% better |
|
Complaints per bed
Size-adjusted complaint rate based on occupied beds.
| 0.05 | 0.50 | This facility has 90% fewer complaints per bed than a typical New York nursing home (0.05 vs. NY avg 0.5).↓ 90% better |
|
Complaint investigations
On-site investigations triggered by complaints filed with New York regulators.
| 0 | 15 | This facility has 100% fewer complaint investigations than a typical New York nursing home (0 vs. NY avg 15).↓ 100% better |
Inspection Reports Summary
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
- Most recent inspection on May 29, 2025 found no violations or deficiencies.
- Complaint investigations from August 2023 through May 2025 all found no violations.
- The August 16, 2023 renewal survey closed with no deficiencies or complaints.
Lawsuit overview for Glenwell
Summary of court-record activity tied to this facility, compiled from publicly available case dockets.
Source: State court e-filing records
Total Cases
Every lawsuit on record involving this facility since the earliest filing. Long-term volume signals overall legal exposure.
2
Every lawsuit on record involving this facility since the earliest filing. Long-term volume signals overall legal exposure.
2
Active Cases
Lawsuits still moving through the courts. Active claims can affect day-to-day operations, settlement risk, and insurance posture.
0
Lawsuits still moving through the courts. Active claims can affect day-to-day operations, settlement risk, and insurance posture.
0
Closed
Cases that have been disposed of — dismissed, settled, or decided. Shows how the facility has historically resolved disputes.
2
Cases that have been disposed of — dismissed, settled, or decided. Shows how the facility has historically resolved disputes.
2
Since
Year of the earliest case on record. A long history with steady filings suggests persistent issues; a recent first filing means newer exposure.
2019
Year of the earliest case on record. A long history with steady filings suggests persistent issues; a recent first filing means newer exposure.
2019
Most Recent
Most recent filing on record. Recent activity means legal disputes are still being raised against this facility.
2023
Most recent filing on record. Recent activity means legal disputes are still being raised against this facility.
2023Places of interest near Glenwell
2.1 miles from city center
Estimated distance in miles from Cheektowaga's city center to Glenwell's address, calculated via Google Maps.
Calculate Travel Distance to Glenwell
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The information below is reported by the New York State Department of Health.
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6
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38
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14.5
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66
NY AVG
83
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#539 / 591 | 13 | - | - | - | - | - | - |
| Glenwell | AL MC | Cheektowaga | 120 | No | 6 | - | 96
Facility
96
NY AVG
83
Rank
#41 / 591 | 7 | 0%
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0%
NY AVG
44.4%
Rank
#1 / 321 | 0
Facility
0
NY AVG
6
Rank
#183 / 321 | 0
Facility
0
NY AVG
14.5
Rank
#1 / 321 | 0
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0
NY AVG
1.6
Rank
#1 / 321 | - | - |
| Peregrine Senior Living at Cheektowaga | AL MC RC | Cheektowaga (Doyle) | 112 | Yes | 22 | Peregrine\'S Landing, L.l.c | 83
Facility
83
NY AVG
83
Rank
#302 / 591 | 15 | 40%
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40%
NY AVG
44.4%
Rank
#169 / 321 | 8
Facility
8
NY AVG
6
Rank
#246 / 321 | 11
Facility
11
NY AVG
14.5
Rank
#236 / 321 | 0.7
Facility
0.7
NY AVG
1.6
Rank
#170 / 321 | - | A+ |
| Fox Run at Orchard Park | AL IL MC NH SNF | Orchard Park | 60 | No | 13 | Orchard Park Ccrc, Inc. (Not For Profit) | 90
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90
NY AVG
83
Rank
#165 / 591 | 4 | - | - | - | - | - | - |
Financial Assistance for
Assisted Living in New York
Glenwell is located in Cheektowaga, New York State.
Here are the financial assistance programs available to residents in New York State.
Frequently Asked Questions about Glenwell
Who is the owner of Glenwell?
Glenwell is legally operated by DePaul Adult Care Communities, Inc.
Is Glenwell in a walkable area?
Glenwell has a walk score of 6. Car-dependent. Most errands require a car, with limited nearby walkable options.
What is the license number of Glenwell?
According to NY state health department records, Glenwell's license number is 240-E-146.
How many beds does Glenwell have?
Glenwell has 120 beds.
Are there photos of Glenwell?
Yes — there are 12 photos of Glenwell in the photo gallery on this page.
What is the address of Glenwell?
Glenwell is located at 2248 Old Union Road, Cheektowaga, NY 14227.
What is the phone number of Glenwell?
(716) 608-7000 will put you in contact with the team at Glenwell.
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