Brothers of Mercy Sacred Heart Home
Assisted Living · Erie County, NY
Brothers of Mercy Sacred Heart Home
Assisted Living · Erie County, NY
Brothers of Mercy Sacred Heart Home accepts Medicare.
Overview of Brothers of Mercy Sacred Heart Home
Brothers of Mercy Sacred Heart Home is a 105-bed Adult Home at 4526 Ransom Road in Clarence, Erie County, New York. It provides skilled nursing, rehabilitation, assisted living, and memory care. Staffing includes nursing services, skilled nursing, licensed nurses and CNAs with 24-hour coverage. Rehabilitation, outpatient therapy, spiritual care, and hospice services are available. The facility accepts Medicare but is not CMS-certified. Located at Clarence city center.
Recent inspection activity shows a spike followed by improvement. November 21, 2024 renewal inspection cited three deficiencies in operating certificates, resident services, and medication management. The immediately subsequent June 20, 2025 complaint investigation found zero deficiencies, indicating remediation. August 2023 complaint investigation also found zero deficiencies. Over three years, the facility averages 1 deficiency per year, 80 percent better than the New York state average of 5.1 per year. Complaint volume is notably low at 1.9 per 100 occupied beds versus a state average of 49.9 per 100 beds. No enforcement actions, immediate jeopardy findings, or fines appear in regulatory records.
Four lawsuits have been filed since 2015, all now closed. Negligence cases were filed by Linda S. Berardo (2025), Kevin J. Kelly (2018), and Paul F. Hardman (2017, settled). The facility sued law firm Lippes Matthias for professional malpractice (2019). The cumulative litigation pattern over a decade warrants understanding how the facility has evolved its policies and practices in response.
Families should request documentation of corrective actions taken for the November 2024 deficiencies and inquire how the facility has modified policies in response to litigation.
105-bed community Rank #493 / 751Bed count — State benchmarkedThis home is ranked 493rd out of 751 homes in New York. Shows this facility's certified or reported bed count compared to other New York SNFs. Larger communities may offer more amenities, programs, and on-site services for residents and families.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A larger shared setting that may offer more common spaces and organized community services.
Walk Score: 51 / 100 Rank #771 / 1168Walk Score — State benchmarkedThis home is ranked 771st out of 1168 homes in New York. Shows how walkable this facility's neighborhood is compared to the average Walk Score across New York SNFs. Higher scores benefit residents, families, and staff.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
About this community
Facility TypeAdult Home
StatusActive
CountyErie
License Number240-E-845
Owner NameBrothers Of Mercy Sacred Heart Home, Inc.
Accept Medicare
Rehabilitation Services
Licensed Nurses/CNAs
24-Hour Staffing
Specific ProgramsOutpatient Therapy, Hospice
Inspection History
In New York, the Department of Health, Office of Aging and Long Term Care performs unannounced onsite inspections to monitor compliance with state and federal healthcare regulations.
Since 2023 · 3 years of data
0 enforcement actions
3 citations
2 complaints
1 inspection
0 complaint investigations
Inspection Score
A composite 0–100 score combining this facility's inspections, citations, complaints, and enforcement actions relative to the New York state average. We don't score profiles with fewer than 3 inspections on record because a small inspection history reads as "below average" on every count-based metric — that would over-reward a facility just for being new.
A composite 0–100 score combining this facility's inspections, citations, complaints, and enforcement actions relative to the New York state average. We don't score profiles with fewer than 3 inspections on record because a small inspection history reads as "below average" on every count-based metric — that would over-reward a facility just for being new.
Limited inspection history. Not enough information to score against the New York benchmark.
New York nursing homes benchmark: C 74/100
Inspection score not available. Not enough information to score against the New York benchmark.
Inspection Scorecard
This scorecard compares key inspection, citation, and complaint metrics at this facility against the New York state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Since 2023 vs. New York state average
Overall vs. NY average
2 Worse
Metrics worse than New York average:
• Citations per inspection (114% above)
• Inspection citation rate (127% above) 8 Better Metrics better than New York average:
• Total citations (77% below)
• Citations per year (77% below)
• Total inspections (89% below)
• Inspections with citations (75% below)
• Total complaints (97% below)
• Complaints per year (97% below)
• Complaints per bed (96% below)
• Complaint investigations (100% below)
• Citations per inspection (114% above)
• Inspection citation rate (127% above) 8 Better Metrics better than New York average:
• Total citations (77% below)
• Citations per year (77% below)
• Total inspections (89% below)
• Inspections with citations (75% below)
• Total complaints (97% below)
• Complaints per year (97% below)
• Complaints per bed (96% below)
• Complaint investigations (100% below)
Latest Inspection
June 20, 2025
Complaint Investigation
Inspections
| This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
|
Total inspections
Combined count of all routine and focused inspections. Excludes complaint investigations.
| 1 | 9 | This facility has 89% fewer total inspections than a typical New York nursing home (1 vs. NY avg 9).↓ 89% better |
|
Inspections with citations
Inspections that resulted in at least one regulatory citation.
| 1 | 4 | This facility has 75% fewer inspections with citations than a typical New York nursing home (1 vs. NY avg 4).↓ 75% better |
|
Inspection citation rate
Percentage of inspections that resulted in at least one citation.
| 100% | 44% | This facility has 56 percentage points higher inspection citation rate than a typical New York nursing home (100% vs. NY avg 44%).↑ 56% worse |
Citations
| This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
|
Total citations
Formal regulatory issues recorded by inspectors across all inspection types.
| 3 | 13 | This facility has 77% fewer total citations than a typical New York nursing home (3 vs. NY avg 13).↓ 77% better |
|
Citations per year
Average citations per year since 2023.
| 1 | 4.3 | This facility has 77% fewer citations per year than a typical New York nursing home (1 vs. NY avg 4.3).↓ 77% better |
|
Citations per inspection
Average citations per inspection.
| 3 | 1.4 | This facility has 114% more citations per inspection than a typical New York nursing home (3 vs. NY avg 1.4).↑ 114% worse |
Complaints & Investigations
| This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
|
Total complaints
Formal expressions of concern made by residents, families, or staff.
| 2 | 79 | This facility has 97% fewer total complaints than a typical New York nursing home (2 vs. NY avg 79).↓ 97% better |
|
Complaints per year
Average complaints per year since 2023.
| 0.7 | 26.3 | This facility has 97% fewer complaints per year than a typical New York nursing home (0.7 vs. NY avg 26.3).↓ 97% better |
|
Complaints per bed
Size-adjusted complaint rate based on occupied beds.
| 0.02 | 0.50 | This facility has 96% fewer complaints per bed than a typical New York nursing home (0.02 vs. NY avg 0.5).↓ 96% better |
|
Complaint investigations
On-site investigations triggered by complaints filed with New York regulators.
| 0 | 15 | This facility has 100% fewer complaint investigations than a typical New York nursing home (0 vs. NY avg 15).↓ 100% better |
Inspection Reports Summary
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
The most recent inspection on June 20, 2025, found no violations. Earlier inspections showed a mix of results, with the November 21, 2024 renewal inspection citing three deficiencies related to operating certificates, resident services, and medication management. Complaint investigations in August 2023 and June 2025 were unsubstantiated and did not identify any violations. No fines, immediate jeopardy findings, or enforcement actions were listed in the available reports. The inspection history suggests some issues appeared in late 2024 but were not present in the most recent review, indicating improvement.
Lawsuit overview for Brothers of Mercy Sacred Heart Home
Summary of court-record activity tied to this facility, compiled from publicly available case dockets.
Source: State court e-filing records
Total Cases
Every lawsuit on record involving this facility since the earliest filing. Long-term volume signals overall legal exposure.
4
Every lawsuit on record involving this facility since the earliest filing. Long-term volume signals overall legal exposure.
4
Active Cases
Lawsuits still moving through the courts. Active claims can affect day-to-day operations, settlement risk, and insurance posture.
0
Lawsuits still moving through the courts. Active claims can affect day-to-day operations, settlement risk, and insurance posture.
0
Closed
Cases that have been disposed of — dismissed, settled, or decided. Shows how the facility has historically resolved disputes.
4
Cases that have been disposed of — dismissed, settled, or decided. Shows how the facility has historically resolved disputes.
4
Since
Year of the earliest case on record. A long history with steady filings suggests persistent issues; a recent first filing means newer exposure.
2017
Year of the earliest case on record. A long history with steady filings suggests persistent issues; a recent first filing means newer exposure.
2017
Most Recent
Most recent filing on record. Recent activity means legal disputes are still being raised against this facility.
2025
Most recent filing on record. Recent activity means legal disputes are still being raised against this facility.
2025Places of interest near Brothers of Mercy Sacred Heart Home
0.0 miles from city center
Estimated distance in miles from Clarence's city center to Brothers of Mercy Sacred Heart Home's address, calculated via Google Maps.
Calculate Travel Distance to Brothers of Mercy Sacred Heart Home
Add your location
Financial Assistance for
Assisted Living in New York
Brothers of Mercy Sacred Heart Home is located in Clarence, New York.
Here are the financial assistance programs available to residents in New York.
Compare Assisted Living around Erie County
The information below is reported by the New York State Department of Health.
Filter by care type
| Brompton Heights of Williamsville |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
RC Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision. | Williamsville | 200 | No | 22 | Brompton Heights, Inc. | 51 | 23 | 65.2%
Facility
65.2%
NY AVG
19.6%
Rank
#567 / 655 | 18
Facility
18
NY AVG
9.6
Rank
#561 / 655 | 38
Facility
38
NY AVG
4
Rank
#647 / 655 | 1.7
Facility
1.7
NY AVG
0.5
Rank
#592 / 655 | - | - |
| Peregrine Senior Living at Cheektowaga |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Cheektowaga (Doyle) | 112 | No | 22 | Peregrine\'S Landing, L.l.c | 77 | 15 | 40%
Facility
40%
NY AVG
19.6%
Rank
#503 / 655 | 8
Facility
8
NY AVG
9.6
Rank
#338 / 655 | 11
Facility
11
NY AVG
4
Rank
#570 / 655 | 0.7
Facility
0.7
NY AVG
0.5
Rank
#504 / 655 | - | A+ |
| Brothers of Mercy Sacred Heart Home |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Clarence | 105 | No | 51 | - | - | 3 | -
Facility
-
NY AVG
19.6%
Rank
#1 / 655 | -
Facility
-
NY AVG
9.6
Rank
#101 / 655 | -
Facility
-
NY AVG
4
Rank
#1 / 655 | -
Facility
-
NY AVG
0.5
Rank
#1 / 655 | - | - |
| Elderwood Village at Bassett Park |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
RC Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision. | Buffalo (Bassett Road) | 105 | Yes | 39 | 245 Bassett Road Operating Company, LLC | 57 | 13 | 46.2%
Facility
46.2%
NY AVG
19.6%
Rank
#521 / 655 | 10
Facility
10
NY AVG
9.6
Rank
#409 / 655 | 16
Facility
16
NY AVG
4
Rank
#598 / 655 | 1.2
Facility
1.2
NY AVG
0.5
Rank
#556 / 655 | - | - |
| The Amberleigh |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
RC Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision. | Williamsville (Williamsville Place) | 76 | Yes | 50 | Csl Amberleigh, Inc. | 50 | 17 | 70.6%
Facility
70.6%
NY AVG
19.6%
Rank
#586 / 655 | 12
Facility
12
NY AVG
9.6
Rank
#461 / 655 | 40
Facility
40
NY AVG
4
Rank
#649 / 655 | 2.4
Facility
2.4
NY AVG
0.5
Rank
#626 / 655 | - | - |
Frequently Asked Questions about Brothers of Mercy Sacred Heart Home
Is Brothers of Mercy Sacred Heart Home in a walkable area?
Brothers of Mercy Sacred Heart Home has a walk score of 51. Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
What is the license number of Brothers of Mercy Sacred Heart Home?
According to NY state health department records, Brothers of Mercy Sacred Heart Home's license number is 240-E-845.
How many beds does Brothers of Mercy Sacred Heart Home have?
Brothers of Mercy Sacred Heart Home has 105 beds.
Are there photos of Brothers of Mercy Sacred Heart Home?
Yes — there are 9 photos of Brothers of Mercy Sacred Heart Home in the photo gallery on this page.
What is the address of Brothers of Mercy Sacred Heart Home?
Brothers of Mercy Sacred Heart Home is located at 4526 Ransom Road.
What is the phone number of Brothers of Mercy Sacred Heart Home?
(716) 759-2644 will put you in contact with the team at Brothers of Mercy Sacred Heart Home.
What county is Brothers of Mercy Sacred Heart Home located in?
Brothers of Mercy Sacred Heart Home is in Erie County.
Guides for Better Senior Living
Care Cost Calculator: See Prices in Your Area
Nursing Home Data Explorer
Don’t Wait Too Long: 7 Red Flag Signs Your Parent Needs Assisted Living Now
The True Cost of Assisted Living in 2025 – And How Families Are Paying For It
Understanding Senior Living Costs: Pricing Models, Discounts & Financial Assistance
Contact Us
Published on
Updated on
Feedback
Write a review for Brothers of Mercy Sacred Heart Home
Rate your overall experience with this community
Explore Open Rooms
1
Contact details
2
What type of senior care service are you looking for?
3
What budget do you have in mind for senior care?
4
How soon do you need to find care?
5
Additional details
Thank you for your interest!
Our team will be in touch shortly to help with next steps.
Need Help?
Let us help you or a loved one find the perfect senior home.
