Traditions of Mill Creek

Facility is beautiful. Close to my home and very thankful for that. She had a caring on the go personality, and made some friends. Mom moved from living alone in a house to Traditions at age 90. A fall somewhat forced the move because of safety. Mom was in independent care for 1.5 years. Apt very nice, housekeeping below average and food below average. This appeared to be because admin could not keep good workers. Mom lived the last 6 months in dependent living, which was very disappointing. We experienced major concerns with trusting nursing staff and care givers. Getting meds correct was an ongoing issue & very concerning. I had to monitor and follow up daily. I think nurses were LPN & higher certificates. Some caregivers were caring and trustworthy, but some were very concerning. Communication, organization, and responsibilities were weak. Again, appeared to be admin issue. Caregivers had no required certificate training and were allowed to learn by shadowing. Most Nurses did not seem to stay with the company for long. In 6 months we saw several come and go. Housekeeping was weak, if at all. Admin seemed unable to keep housekeepers. We had to put in several request to get floor and bathroom cleaned. Food continued to be poor. The front desk receptionists were always exceptional and could have run the program. They helped the residents so much and with caring hearts. The bookkeeper had solid communication when I reached out. The activities director was caring and enjoyed the residents as they did her. They did have good activities for the tenants. The bus driver was caring and the maintenance guy was caring and worked hard. When my mom passed away, I informed the main admin. I never heard one word of condolences but apt was being painted before end of lease. Spoke volumes to me.